Proceedings of the 2019 ACM SIGUCCS Annual Conference最新文献

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Communication Skills and Teaming are a Project Manager's Best Tools 沟通技巧和团队合作是项目经理的最佳工具
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3357219
K. Lenz
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引用次数: 1
How Student Workers Saved the Day 学生工作者是如何拯救世界的
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347804
Timothy Palumbo, Grant Hittinger
{"title":"How Student Workers Saved the Day","authors":"Timothy Palumbo, Grant Hittinger","doi":"10.1145/3347709.3347804","DOIUrl":"https://doi.org/10.1145/3347709.3347804","url":null,"abstract":"Lehigh University currently utilizes a custom-built system to garner data on all active directory joined PCs owned by the University. This system replaced an antiquated login script based inventory system that was unable to accommodate a number of demands requested by our endpoint support teams and our management. This paper will focus on a few key areas, including why the need to start over was necessary and the original replacement that, while functional, still did not adequately meet the needs of our staff. The heart of this paper will cover the full revamp of the inventory, which included a full code rewrite of the front and back end. This will include brief discussions on what the project was previously built on (ColdFusion, HTML, JavaScript, and PowerShell) and what it was changed over to on the new system (Python, Flask, HTML/CSS, JavaScript, and PowerShell). It will cover the pivotal role of student workers in making this project a reality and discuss how projects that lack feasibility with current staffing may be possible with the help of properly empowered student workers. The paper will also include interview data with current and previous student workers. This is to showcase the value that they find in working with a technology group and to ascertain if their student work enhanced their marketability when applying for jobs. Finally, an actual look at the final product will be demoed.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126392289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Productivity Pants 生产力的裤子
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347795
Mo Nishiyama
{"title":"Productivity Pants","authors":"Mo Nishiyama","doi":"10.1145/3347709.3347795","DOIUrl":"https://doi.org/10.1145/3347709.3347795","url":null,"abstract":"With thousands of books on the topic, productivity is a popular subject in the business world. Increase work output, reduce the bottom line, and stay competitive—those are some of the magic bullets that productivity promises. But with so many thoughts, schools, methods and gurus in the world, where do we begin? How do we find a productivity strategy that is right for our professional and personal goals? How do we know which voices to listen to? The short answer? “It depends.” In this lightning talk, we will discuss important considerations when we decide to embark on our own productivity journey. We will focus on sharpening our goals, understanding what we value and creating a space for improving the way we work (and live).","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128386897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organizing Decentralized Helpdesks 组织分散的帮助台
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347801
Karl V. Owens
{"title":"Organizing Decentralized Helpdesks","authors":"Karl V. Owens","doi":"10.1145/3347709.3347801","DOIUrl":"https://doi.org/10.1145/3347709.3347801","url":null,"abstract":"In a decentralized support environment much of user support looks much like an improvised jam session of technology masters. Is it possible to organize decentralized support services to provide some standards for best practices, share resources for staff training to improve, provide vetted feedback to centralized technology services and improve the user support to the campus community? We're creating a community of practice of technology helpdesk managers with the hope to achieve some of these goals.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"428 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116230707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Migrate Legacy Email Services in Kyushu University to Exchange Online 将九州大学的遗留电子邮件服务迁移到在线交换
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347817
Y. Kasahara, Takao Shimayoshi, Tadayuki Miyaguchi, Naomi Fujimura
{"title":"Migrate Legacy Email Services in Kyushu University to Exchange Online","authors":"Y. Kasahara, Takao Shimayoshi, Tadayuki Miyaguchi, Naomi Fujimura","doi":"10.1145/3347709.3347817","DOIUrl":"https://doi.org/10.1145/3347709.3347817","url":null,"abstract":"In Kyushu University, Information Infrastructure Initiative provides an email service for students and staff members, called “Primary Mail Service”. We had operated an on-premises system for this service, and the lifetime of this system would end in early 2019. We needed to reduce costs for replacing this system because our university had just finished a major campus migration. We compared some options such as building a yet another on-premise system and migrating to a cloud-based email service and finally gave up the on-premise option because we couldn’t afford replacement and operational costs of another on-premises system anymore. We selected Microsoft Exchange Online as the new service mainly because we already had a contract with Microsoft and been operating an Office 365 tenant. We had additional requirements for user provisioning and services which were not available in Exchange Online, so we had to implement and maintain additional systems on top of it. On December 18th, 2018, we successfully migrated the email service to Exchange Online. By coincidence, Kyushu University Administration Bureau decided to migrate their in-house Exchange server to Exchange Online. After some discussions, they concluded to migrate their domain to the same tenant with Primary Mail Service. Other than that, there are more than a hundred legacy email servers inside our campus network operated by various departments as subdomains of kyushu-u.ac.jp. We are designing a plan to consolidate them into our tenant of Exchange Online to reduce a budget and human resource costs, and to improve security. In this presentation, we share our experiences about migrating our campus-wide email services to Exchange Online. We also discuss why we want to consolidate other legacy email servers and how to implement the plan.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"152 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123517385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal Type 如何将系统迁移到云环境?筒仓式转换为水平式的一个例子
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347802
Masaru Okumura, Sho Fujimura
{"title":"How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal Type","authors":"Masaru Okumura, Sho Fujimura","doi":"10.1145/3347709.3347802","DOIUrl":"https://doi.org/10.1145/3347709.3347802","url":null,"abstract":"At Fukuoka University, we are promoting the transition of information systems centered on administrative systems to the cloud environment. Existing systems are composed of on-premises, and migration over 100 servers to the cloud environment including Azure is our task. Our main missions are two. One is to unify the complex system infrastructure by utilizing virtualization technology and the cloud. The second is to reduce the operating costs of those system infrastructures for the future. In this transition, we aimed to standardize the system environment by establishing a new server infrastructure utilizing the cloud, from silo type system construction. As an actual effort, we created standard service specifications to present to each system construction vendor, unified support windows, and routinely apply server patches. As a result of this standardization, centralized management operation of the system infrastructure was achieved. Moreover, we were able to contribute to a reduction in human cost and operation cost associated with system operation. In this report, we will introduce our approach and report the position of each step. In particular, we would like to share our approach and experiences with the vendors and departments that build and operate each system as an information infrastructure department and how we organized the structure and operation of the campus information system.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123744108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
SustainabiliIT: Maximizing Surplus Equipment Viability with Community Engagement 可持续信息技术:在社区参与下最大化剩余设备的生存能力
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347792
Dan R. Herrick
{"title":"SustainabiliIT: Maximizing Surplus Equipment Viability with Community Engagement","authors":"Dan R. Herrick","doi":"10.1145/3347709.3347792","DOIUrl":"https://doi.org/10.1145/3347709.3347792","url":null,"abstract":"There is a problem with surplus property on campus: From the “owner's” perspective, it takes more time and effort to get rid of it than it is worth. Yet, what is worth zero or negative value to one department is worth something to another. Although our central Property Services group manages surplus property at end-of-life, something else was needed to manage assets that still had use… to someone. In addition to maximizing the use of campus surplus property, we wanted to demonstrate a commitment to compliance and sustainability, improve space utilization and increase cost avoidance and revenue. In 2017, the Buff Surplus web tool was launched to facilitate the exchange, sale and re-use of surplus property between campus departments. Nearly two years later, the tool still struggles to gain traction. Learn how one university has attempted to solve this community problem through a community-driven process, why it still struggles and what we are doing to drive toward success.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117335115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Jamf is A Verb, Have you been Jamfed? Jamf是一个动词,你被Jamf过吗?
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347833
Cristina Koorie, Devin Jayetileke
{"title":"Jamf is A Verb, Have you been Jamfed?","authors":"Cristina Koorie, Devin Jayetileke","doi":"10.1145/3347709.3347833","DOIUrl":"https://doi.org/10.1145/3347709.3347833","url":null,"abstract":"A cross-functional team at Lehigh University Library and Technology Services (LTS) implemented a management system for Apple devices. This presentation will cover the steps to collaboratively implement an Apple device management system, the security features it provides, training, machine enrollment, creating documentation, communicating to the campus, and future management features. We will focus on the development and design of the Jamf Pro Cloud service for Lehigh University's use case, while emphasizing the security goals of this project which include, strong password requirements, enforcing encryptions, and inventory device management. This presentation will focus on why it vital to implement Jamf. It will also focus on the best solution for the design in Jamf Pro Cloud for our university and its benefits for further implementation and enhancement. There will be a demonstration from start to finish the interface of enrolling machines, and design processes. Improving the security to apple users is vital and was unaddressed. It was important to also document and communicate Jamf to make the transition for faculty and staff. There are continuous enhancements of Jamf at Lehigh for the following year becoming a more valuable component of the Lehigh University device management process.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128030859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Speed of Learning 学习的速度
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347769
Jaime Casap
{"title":"The Speed of Learning","authors":"Jaime Casap","doi":"10.1145/3347709.3347769","DOIUrl":"https://doi.org/10.1145/3347709.3347769","url":null,"abstract":"We are living in extraordinary times. As the world gets more digitalized, it also gets more complicated. Learning can happen faster today than at any time in history, and this is both exciting and critically important to get right. The idea of “lifelong learning” has been around for a generation, but we haven't ever really put in practices to make this idea a reality. Today, not only do we have the tools and technology to bring this idea to life, our students will not survive the future without the ability to learn new skills continually. Jaime's presentation will explore these ideas and make a case for the ability to learn as the most important skill students need to master.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"91 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133407274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Digital Transformation from Day One: 从第一天开始数字化转型:
Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347776
I. Du, Heather Davis, Corin Walker, Tomeka Nolen
{"title":"Digital Transformation from Day One:","authors":"I. Du, Heather Davis, Corin Walker, Tomeka Nolen","doi":"10.1145/3347709.3347776","DOIUrl":"https://doi.org/10.1145/3347709.3347776","url":null,"abstract":"We redesigned our technology onboarding for new hires using UX and design thinking tools to engage new employees through just-in-time communication, while developing a personal relationship. Beyond welcoming new employees, these changes enabled us to encourage good tech habits and to promote digital transformation concepts from day one. The poster will feature a brief overview of our onboarding relationship management for new hires across our multi-campus university. We will include a sample of our just-in-time communication plan and new hire face-to-face meeting checklist. New hires who have benefitted from this revised process report fewer tickets and feel more comfortable with our technology services and systems than those hired before our process began. We plan to engage attendees by asking them about their strategies for tech onboarding and welcoming their questions and discussions about our process.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134293086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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