Digital Transformation from Day One:

Abstract

We redesigned our technology onboarding for new hires using UX and design thinking tools to engage new employees through just-in-time communication, while developing a personal relationship. Beyond welcoming new employees, these changes enabled us to encourage good tech habits and to promote digital transformation concepts from day one. The poster will feature a brief overview of our onboarding relationship management for new hires across our multi-campus university. We will include a sample of our just-in-time communication plan and new hire face-to-face meeting checklist. New hires who have benefitted from this revised process report fewer tickets and feel more comfortable with our technology services and systems than those hired before our process began. We plan to engage attendees by asking them about their strategies for tech onboarding and welcoming their questions and discussions about our process.