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COVID-19 Research in Hospitality and Tourism: Critical Analysis, Reflection, and Lessons Learned 新冠肺炎酒店和旅游研究：批判性分析、反思和经验教训
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2023-03-10 DOI: 10.1177/10963480231156079
A. Wong, S. Kim, Yun Yao (Jennifer) Liu, Nancy Grace Baah
{"title":"COVID-19 Research in Hospitality and Tourism: Critical Analysis, Reflection, and Lessons Learned","authors":"A. Wong, S. Kim, Yun Yao (Jennifer) Liu, Nancy Grace Baah","doi":"10.1177/10963480231156079","DOIUrl":"https://doi.org/10.1177/10963480231156079","url":null,"abstract":"The COVID-19 pandemic has drastically affected everyday life and business. To describe the impacts, 566 COVID-19-related articles were published between January 2020 and March 2022 in 18 hospitality and tourism journals. This study identifies the research streams, using content and bibliometric analyses. Content analysis and co-citation analysis revealed six research streams and four research clusters, respectively. A critical analysis was conducted to reflect the theoretical and practical implications and provide suggestions for future research directions. The identified research weaknesses include concerns relating to generalizability, sampling and measurement-related issues, online survey methods, failure to identify different stakeholders’ views on the adoption of new technologies, lack of practical coping scheme studies, lack of effort to adopt multidisciplinary theories, and little exploration of customers’ reactions to virtual events. Results of this study can help facilitate and consolidate the knowledge on the impacts of the pandemic and proactively prepare for future disease crises.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":" ","pages":""},"PeriodicalIF":4.2,"publicationDate":"2023-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46502249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Disruptive Technologies and Innovation in Hospitality: A Computer-Assisted Qualitative Data Analysis Approach 颠覆性技术与酒店业创新:计算机辅助定性数据分析方法
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2023-03-03 DOI: 10.1177/10963480231156080
Minwoo Lee, Annamarie D. Sisson, R. Costa, B. Bai
{"title":"Disruptive Technologies and Innovation in Hospitality: A Computer-Assisted Qualitative Data Analysis Approach","authors":"Minwoo Lee, Annamarie D. Sisson, R. Costa, B. Bai","doi":"10.1177/10963480231156080","DOIUrl":"https://doi.org/10.1177/10963480231156080","url":null,"abstract":"As emerging digital technologies have been used for disruptive innovation and business models, an essential component for hospitality researchers and practitioners is to determine the role of disruptive technologies and innovation in hospitality businesses. This study synthesizes prior research on disruptive innovation and identifies disruptive technologies in the hospitality context. A thematic analysis was performed through a computer-assisted qualitative data analysis approach using 23 publicly traded hospitality companies. Results reveal that disruptive technology and innovation are among the most critical strategic aspects in contemporary hospitality firms. This study provides contributions to hospitality researchers and practitioners to implement disruptive technologies for superior business performance. This study is among the first to introduce and synthesize disruptive technologies and innovation in the hospitality context.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP47 - NP61"},"PeriodicalIF":4.2,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42658081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Editorial: 2021 ICHRIE Research Marathon 社论:2021年ICHRIE研究马拉松
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2023-02-24 DOI: 10.1177/10963480231158826
“Jenna” Seung Hyun Lee, Faizan Ali
{"title":"Editorial: 2021 ICHRIE Research Marathon","authors":"“Jenna” Seung Hyun Lee, Faizan Ali","doi":"10.1177/10963480231158826","DOIUrl":"https://doi.org/10.1177/10963480231158826","url":null,"abstract":"The articles appearing in this special issue germinated right before the 2021 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Annual Conference. ICHRIE is a global and multicultural community of hospitality and tourism professionals dedicated to the pursuit, discovery, advancement, and sharing of knowledge and experiences relevant to the hospitality and tourism industry and its future leaders. ICHRIE envisions itself as the global leader in hospitality and tourism education, industry engagement, and talent development. It prides itself on the following four values:","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP1 - NP3"},"PeriodicalIF":4.2,"publicationDate":"2023-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48173371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tourism Demand Interval Forecasting Amid COVID-19: A Hybrid Model With a Modified Multi-Objective Optimization Algorithm 新冠肺炎旅游需求区间预测：一个具有改进多目标优化算法的混合模型
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2023-01-13 DOI: 10.1177/10963480221142873
Jianzhou Wang, Lifang Zhang, Zhenkun Liu, Xiaojia Huang
{"title":"Tourism Demand Interval Forecasting Amid COVID-19: A Hybrid Model With a Modified Multi-Objective Optimization Algorithm","authors":"Jianzhou Wang, Lifang Zhang, Zhenkun Liu, Xiaojia Huang","doi":"10.1177/10963480221142873","DOIUrl":"https://doi.org/10.1177/10963480221142873","url":null,"abstract":"A hybrid tourism demand interval forecasting system is proposed consisting of two parts: the construction of forecasting interval based on lower and upper bound estimates, and the forecasting interval adjustment based on an optimized reduction coefficient. Coronavirus factors are added as input variables to improve forecasting performance. A new multi-objective optimization algorithm is proposed to construct a feature selection method, optimize the forecasting model, and estimate the optimal reduction coefficient. The results of the experiments show that the proposed system has a powerful interval forecasting ability, which provides crucial guidance for balancing the recovery of the tourism industry and the control of the epidemic spread during the COVID-19 pandemic, and contributes to contingency planning for tourism practitioners and managers.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"1 1","pages":""},"PeriodicalIF":4.2,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42107449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Intersection of Technology, Accessible Tourism and Tourists With Intellectual Disabilities: Proposing a Novel Conceptual Framework 技术、无障碍旅游与智障游客的交叉——提出一个新的概念框架
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-12-24 DOI: 10.1177/10963480221142499
F. Ali, L. Cain, T. Legendre, L. Wu
{"title":"The Intersection of Technology, Accessible Tourism and Tourists With Intellectual Disabilities: Proposing a Novel Conceptual Framework","authors":"F. Ali, L. Cain, T. Legendre, L. Wu","doi":"10.1177/10963480221142499","DOIUrl":"https://doi.org/10.1177/10963480221142499","url":null,"abstract":"This research aimed to understand the experiences of tourists with intellectual disabilities using travel technologies , and to identify determinants and deterrents. A qualitative approach was adopted to execute the research across two studies. In Study 1, topic modeling analysis of online travel forum discussions was conducted to unearth consumer concerns around accessibility. Study 1 revealed that the voices of people with disabilities were omitted in the forum data. Building upon Study 1, in Study 2 we conducted four focus group interviews with tourists with intellectual disabilities to understand their opinions, attitudes, and perceptions towards the use of technology before and during travel. The findings yielded a redefined model conceptualizing the technology usage of tourists with disabilities, particularly for tourists with intellectual disabilities. Implications for co-creating experiences with technology with tourists with disabilities were discussed in relevance with theory and practice.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP76 - NP90"},"PeriodicalIF":4.2,"publicationDate":"2022-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44416337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Transformation of Consumer Expectations for Well-Being in Hospitality: A Systems Framework 消费者对酒店业幸福期望的转变：一个系统框架
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-12-13 DOI: 10.1177/10963480221141601
Lu Zhang, Wei Wei, H. Yu, Amit Sharma, Eric D. Olson
{"title":"Transformation of Consumer Expectations for Well-Being in Hospitality: A Systems Framework","authors":"Lu Zhang, Wei Wei, H. Yu, Amit Sharma, Eric D. Olson","doi":"10.1177/10963480221141601","DOIUrl":"https://doi.org/10.1177/10963480221141601","url":null,"abstract":"Systemic shifts in consumer preferences and expectations are not new, and can often be accelerated by major environmental events. Early evidence suggests that the events of 2020 to 2021 may have created that acceleration to fundamentally alter future consumer preferences. In this study, we argue that consumer expectations are on the path to being essentially transformed. If so, such transformations will require a renewed focus on consumer preferences in the context of an ecosystem comprised of the macro-, meso-, and micro-level factors impacting these changes. Changing consumer expectations will also need to be articulated and incorporated more comprehensively to include physical, mental, and social wellbeing. In this study, we argue that consumer behavior research will need to incorporate these fundamental shifts in factors impacting consumer preferences. We present a conceptual framework that incorporates the changing landscape of factors influencing this transformation along with suggestions for future research, and theoretical and practical implications.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP4 - NP17"},"PeriodicalIF":4.2,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49055296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Destination Competitiveness and Human Development: The Compelling Critical Force of Human Agency 目的地竞争力与人的发展：人的能动性的关键力量
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-11-30 DOI: 10.1177/10963480221140022
Robertico R. Croes, Marketa Kubickova, Jorge Ridderstaat
{"title":"Destination Competitiveness and Human Development: The Compelling Critical Force of Human Agency","authors":"Robertico R. Croes, Marketa Kubickova, Jorge Ridderstaat","doi":"10.1177/10963480221140022","DOIUrl":"https://doi.org/10.1177/10963480221140022","url":null,"abstract":"The study investigates whether governance and human agency act as intervening factors in the context of destination competitiveness and human development. This study employs the capability approach—that is, operationalizing human agency from an empowerment (feminist) perspective—and employed a case study research strategy to highlight the criticality of context. The results point to a bidirectional relationship between destination competitiveness and human development. Findings support three requisites: empowering people through occupational opportunities, promoting tourism toward sustaining human development, and placing agency over governance regarding public resource allocation. Surprisingly, results indicated that governance is lacking in the relationship between destination competitiveness and human development. Future research should concentrate on investigating urban versus rural destinations and gender roles, and in disaggregating employement indices to further understand the nature and forces of such relationships.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP62 - NP75"},"PeriodicalIF":4.2,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47081270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
All That Glitters is Not Green: Impact of Biophilic Designs on Customer Experiential Values 所有闪光的都不是绿色的:亲生物设计对客户体验价值的影响
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-11-07 DOI: 10.1177/10963480221134547
Seung Hyun Jenna Lee, C. Tao, Alecia Douglas, Haemoon Oh
{"title":"All That Glitters is Not Green: Impact of Biophilic Designs on Customer Experiential Values","authors":"Seung Hyun Jenna Lee, C. Tao, Alecia Douglas, Haemoon Oh","doi":"10.1177/10963480221134547","DOIUrl":"https://doi.org/10.1177/10963480221134547","url":null,"abstract":"Since COVID-19, people appreciate fully immersing themselves in nature. Bringing elements of nature into service spaces has been an important concern for marketers. Yet, there have been only a few studies addressing the impact of natural and biophilic aspects within servicescapes. This study investigated the effect of biophilic design on experiential values such as esthetics, escapism, economic value, and attitude toward hotels and the role of the hotel segment and its environmental beliefs regarding green behavior on the relationships. The results indicated that in a luxury hotel setting, the biophilic design engendered better esthetic perceptions, escapism, economic value, and attitude toward the hotel. At a midscale hotel, a non-biophilic design induced higher experiential values. In addition, customers’ environmental beliefs had significant effects on experiential values. Results provided practical suggestions for hotel managers, marketers, and interior designers on how biophilic servicescapes can enhance a hotel’s marketing effectiveness.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP18 - NP32"},"PeriodicalIF":4.2,"publicationDate":"2022-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42882539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Be Adaptive to Stay: A Multidimensional Examination of Career Adaptability Among Hospitality Employees 适应住宿：酒店员工职业适应性的多维考察
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-11-03 DOI: 10.1177/10963480221133777
Lindsey Lee, T. Mistry, S. Ponting, Xingyu Wang, X. Leung
{"title":"Be Adaptive to Stay: A Multidimensional Examination of Career Adaptability Among Hospitality Employees","authors":"Lindsey Lee, T. Mistry, S. Ponting, Xingyu Wang, X. Leung","doi":"10.1177/10963480221133777","DOIUrl":"https://doi.org/10.1177/10963480221133777","url":null,"abstract":"This study seeks to examine the relationship between career adaptability (concern, control, curiosity, and confidence) and attrition intention among hospitality employees through the attitudinal and emotional mediation of career satisfaction and anxiety, respectively. Based on career construction theory, the results reveal that career satisfaction mediates the relationship between the career adaptability dimensions of concern, confidence, and curiosity to attrition intentions of hospitality employees as an attitudinal response, whereas career anxiety mediates the relationship between concern and control to attrition intentions as an emotional response. Lastly, the study also tests the moderating role of employee status and suggests that career adaptability serves as a psychological resource for full-time employees but not for part-time employees. The findings of this study provide important practical contributions to preserving the future workforce of the hospitality industry.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"47 1","pages":"NP33 - NP46"},"PeriodicalIF":4.2,"publicationDate":"2022-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47157356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Forecasting Tourism in the EU after the COVID-19 Crisis 2019冠状病毒病危机后欧盟旅游业预测
IF 4.2 3区 管理学
Journal of Hospitality & Tourism Research Pub Date : 2022-09-29 DOI: 10.1177/10963480221125130
Ulrich Gunter, E. Smeral, Bozana Zekan
{"title":"Forecasting Tourism in the EU after the COVID-19 Crisis","authors":"Ulrich Gunter, E. Smeral, Bozana Zekan","doi":"10.1177/10963480221125130","DOIUrl":"https://doi.org/10.1177/10963480221125130","url":null,"abstract":"The COVID-19 pandemic has restricted both business and social life over the last two years. Stop-and-go policies enacted as containment measures have further impacted the global economy, and tourism in particular. Tourism demand shows only weak signs of a sustainable recovery. The medium-term outlook remains highly uncertain, and yet few studies have addressed the development of the tourism and leisure industries in the years ahead. In this context, we forecast demand in selected EU countries in terms of total expenditure on outbound travel (tourism imports) using a panel pooled Fully Modified Ordinary Least Squares (FMOLS) approach. Baseline and downside scenarios are elaborated to project demand for foreign travel until 2025.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":" ","pages":""},"PeriodicalIF":4.2,"publicationDate":"2022-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45557701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
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