消费者对酒店业幸福期望的转变:一个系统框架

IF 4.4 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Lu Zhang, Wei Wei, H. Yu, Amit Sharma, Eric D. Olson
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引用次数: 6

摘要

消费者偏好和期望的系统性转变并不是什么新鲜事,重大环境事件往往会加速这种转变。早期证据表明,2020年至2021年的事件可能加速了未来消费者偏好的根本改变。在这项研究中,我们认为消费者的期望正在发生本质上的转变。如果是这样的话,这种转变将需要在由影响这些变化的宏观、中观和微观因素组成的生态系统中重新关注消费者偏好。消费者期望的变化也需要更全面地阐述和纳入,包括身体、心理和社会福利。在这项研究中,我们认为消费者行为研究需要将这些基本变化纳入影响消费者偏好的因素中。我们提出了一个概念框架,其中包括影响这一转变的因素的变化,以及对未来研究的建议,以及理论和实践意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Transformation of Consumer Expectations for Well-Being in Hospitality: A Systems Framework
Systemic shifts in consumer preferences and expectations are not new, and can often be accelerated by major environmental events. Early evidence suggests that the events of 2020 to 2021 may have created that acceleration to fundamentally alter future consumer preferences. In this study, we argue that consumer expectations are on the path to being essentially transformed. If so, such transformations will require a renewed focus on consumer preferences in the context of an ecosystem comprised of the macro-, meso-, and micro-level factors impacting these changes. Changing consumer expectations will also need to be articulated and incorporated more comprehensively to include physical, mental, and social wellbeing. In this study, we argue that consumer behavior research will need to incorporate these fundamental shifts in factors impacting consumer preferences. We present a conceptual framework that incorporates the changing landscape of factors influencing this transformation along with suggestions for future research, and theoretical and practical implications.
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来源期刊
Journal of Hospitality & Tourism Research
Journal of Hospitality & Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
10.10
自引率
9.50%
发文量
54
期刊介绍: The Journal of Hospitality & Tourism Research (JHTR) is an international scholarly research journal that publishes high-quality, refereed articles that advance the knowledge base of the hospitality and tourism field. JHTR focuses on original research, both conceptual and empirical, that clearly contributes to the theoretical development of our field. The word contribution is key. Simple applications of theories from other disciplines to a hospitality or tourism context are not encouraged unless the authors clearly state why this context significantly advances theory or knowledge. JHTR encourages research based on a variety of methods, qualitative and quantitative.
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