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Inspired by intertemporal connections: Using AR technology to enhance visitor satisfaction in historical museums 灵感来自跨时代的联系：利用AR技术提高历史博物馆的游客满意度
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-12-01 DOI: 10.1016/j.tourman.2024.105096
Yangyi (Eric) Tang , Qi Zhou
{"title":"Inspired by intertemporal connections: Using AR technology to enhance visitor satisfaction in historical museums","authors":"Yangyi (Eric) Tang ,&nbsp;Qi Zhou","doi":"10.1016/j.tourman.2024.105096","DOIUrl":"10.1016/j.tourman.2024.105096","url":null,"abstract":"<div><div>Historical museums, as key destinations in heritage tourism, are increasingly embracing augmented reality (AR) as a potent tool increasing visitor satisfaction, a crucial factor for successful destination management and marketing. However, the impact of AR utilization on the mental processes of visitors during their engagement with historical representations, along with its subsequent impact on visitor satisfaction, remains underexplored. The research reported here, comprising six studies, demonstrates that AR utilization fostered historical museum tourists' perception of intertemporal connectedness, which inspired them and elevated their satisfaction. This investigation into visitors' mental processes contributes a novel perspective to our understanding of AR's role in heritage tourism. By demonstrating that the positive impact of AR is contingent upon visit context (e.g., time constraints), destination features (e.g., integrity of artifacts), and tourist traits (e.g., technological anxiety), this research offers insights regarding how to strategically deploy AR in heritage tourism.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105096"},"PeriodicalIF":10.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Intersectional marginalisation of female Muslim tourists 女性穆斯林游客的交叉边缘化
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-30 DOI: 10.1016/j.tourman.2024.105099
Farisha Nisha, Catherine Cheung, Vincent Wing Sun Tung
{"title":"Intersectional marginalisation of female Muslim tourists","authors":"Farisha Nisha,&nbsp;Catherine Cheung,&nbsp;Vincent Wing Sun Tung","doi":"10.1016/j.tourman.2024.105099","DOIUrl":"10.1016/j.tourman.2024.105099","url":null,"abstract":"<div><div>Marginalisation in tourism is a prevailing social issue but gets compounded by multiple social identities. Guided by intersectionality theory, this constructivist grounded study provides an interpretive understanding of the intricate roles and influences of combined gendered and religious identities in compounding female Muslims’ marginalisation in tourism. Based on purposive and theoretical sampling, 27 interviews were conducted. This study extends the literature by finding that one situation involves single interaction between gender and religious identities, producing either gender-focused intersectional marginalisation that was amplified by Islamic cultural practices or religion-focused intersectional marginalisation that was amplified by the female gender identity, while another situation generates gender-focused and religion-focused intersectional marginalisation simultaneously. The Fijian context, a Muslim-minority and non-western setting in the Oceania-Pacific region, entailed both similarities and differences of intersectional marginalisations in comparison with global counterparts.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105099"},"PeriodicalIF":10.9,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-30 DOI: 10.1016/j.tourman.2024.105092
Roy C. Wood
{"title":"","authors":"Roy C. Wood","doi":"10.1016/j.tourman.2024.105092","DOIUrl":"10.1016/j.tourman.2024.105092","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105092"},"PeriodicalIF":10.9,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142748210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining the impact of workforce reductions on firm performance 考察裁员对公司业绩的影响
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-28 DOI: 10.1016/j.tourman.2024.105095
Kwanglim Seo , Jungtae Soh
{"title":"Examining the impact of workforce reductions on firm performance","authors":"Kwanglim Seo ,&nbsp;Jungtae Soh","doi":"10.1016/j.tourman.2024.105095","DOIUrl":"10.1016/j.tourman.2024.105095","url":null,"abstract":"<div><div>Though workforce reduction strategies have been widely adopted to improve firm performance in the tourism and hospitality industry, empirical evidence of the effects of workforce reductions on performance has been inconclusive. Based on dynamic capabilities theory, this study develops a model and empirically analyzes the impacts of workforce reductions on firm performance across the lodging, airline, and restaurant industries. Further, this study examines whether an industry-specific business model could explain the relationship between workforce reductions and performance. Findings show that while the disruption of organizational processes due to workforce reductions could be detrimental to a firm's dynamic capabilities and financial outcomes, this relationship is moderated by the specific business model the firm adopts. Our study extends previous research by highlighting the important role of a specific business model in explaining the relationship between workforce reductions and firm performance.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105095"},"PeriodicalIF":10.9,"publicationDate":"2024-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142748209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews 投票还是不投票？点对点住宿评论中感激之情的表达对有用性投票的影响
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-26 DOI: 10.1016/j.tourman.2024.105094
Ziming Jiang, Rufeng Chen
{"title":"To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews","authors":"Ziming Jiang,&nbsp;Rufeng Chen","doi":"10.1016/j.tourman.2024.105094","DOIUrl":"10.1016/j.tourman.2024.105094","url":null,"abstract":"<div><div>While scholars have increasingly examined the effectiveness of emotional expressions in online reviews, the interpersonal effects of gratitude expression in peer-to-peer (P2P) accommodation reviews remain unclear. Based on emotions as social information (EASI) theory, this study conducted a secondary data analysis and two scenario-based experiments. The results revealed that gratitude expression in P2P accommodation reviews fosters observers’ helpfulness voting, and this relationship is mediated by empathy and perceived authenticity. Furthermore, the managerial response strategy serves as a boundary condition for the impact of gratitude expression on observers’ empathy and perceived authenticity. These findings contribute to a broader understanding of gratitude, emotional expressions in P2P accommodation reviews, managerial responses, and EASI theory, offering practical insights for P2P accommodation platforms and homestay hosts.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105094"},"PeriodicalIF":10.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142702407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing 可持续美食旅游中的人工智能生成图像：从自下而上到自上而下处理的研究
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-23 DOI: 10.1016/j.tourman.2024.105093
Janelle Chan
{"title":"AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing","authors":"Janelle Chan","doi":"10.1016/j.tourman.2024.105093","DOIUrl":"10.1016/j.tourman.2024.105093","url":null,"abstract":"<div><div>This study utilized image-based experimental methods to explore the intersection of sustainability, gastronomy tourism, and Artificial Intelligence (AI), with a focus on promoting ‘climate-conscious food’. This term refers to the food produced through eco-friendly practices. Despite the benefits of climate-conscious food for individuals, the environment, and local tourism, its adoption remains limited. Conceptualized on visual information processing, this research comprises two studies employing bottom-up and top-down processing. It confirms that the type of content in AI-generated images, specifically “Food Presentation” versus “Preparation Process,” significantly influences consumers' perceptions of food quality and their purchasing intentions. This effect is moderated by consumers' knowledge of climate-conscious food and their level of environmental concern. By providing empirical evidence analyzed through multivariate statistical techniques, this study offers valuable practical and theoretical insights into how AI can promote climate-conscious food, thereby advancing sustainable gastronomy tourism.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105093"},"PeriodicalIF":10.9,"publicationDate":"2024-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Nature and adventure tourism rarely generate awe or pro-environmental behaviours: Conceptual and methodological rejoinder 自然旅游和探险旅游很少产生敬畏或亲环境行为：概念和方法上的反驳
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-21 DOI: 10.1016/j.tourman.2024.105088
Ralf C. Buckley , Zoë Jiabo Zhang , Meisha Liddon , Sonya Underdahl , Mary-Ann Cooper , Paula Brough
{"title":"Nature and adventure tourism rarely generate awe or pro-environmental behaviours: Conceptual and methodological rejoinder","authors":"Ralf C. Buckley ,&nbsp;Zoë Jiabo Zhang ,&nbsp;Meisha Liddon ,&nbsp;Sonya Underdahl ,&nbsp;Mary-Ann Cooper ,&nbsp;Paula Brough","doi":"10.1016/j.tourman.2024.105088","DOIUrl":"10.1016/j.tourman.2024.105088","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105088"},"PeriodicalIF":10.9,"publicationDate":"2024-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital nudging for sustainable tourist behavior in new media 新媒体中促进可持续旅游行为的数字提示
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-19 DOI: 10.1016/j.tourman.2024.105087
Xinyue Ni , Dan Wang , Jiarui Chang , Hui Li
{"title":"Digital nudging for sustainable tourist behavior in new media","authors":"Xinyue Ni ,&nbsp;Dan Wang ,&nbsp;Jiarui Chang ,&nbsp;Hui Li","doi":"10.1016/j.tourman.2024.105087","DOIUrl":"10.1016/j.tourman.2024.105087","url":null,"abstract":"<div><div>Digital nudging, a behavioral intervention blending the philosophy of nudging from behavioral economics with user interface design principles in information systems, demonstrates the potential to promote sustainability. However, its application in the tourism industry is still in its infancy. This article explores the humanistic aspect of interface design and conceptualizes the user interface in tourism as a “dynamic event-space” comprising three interactive layers: the information layer, participation layer, and immersion layer. Moreover, the study evaluates the current digital nudge design and proposes six promising design elements for future applications. The research expands digital nudging strategies for tourism researchers and practitioners, advocating intelligent, collaborative, and situational design patterns to foster sustainable tourist behaviors in the era of new media.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105087"},"PeriodicalIF":10.9,"publicationDate":"2024-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Fresh perspectives in our understanding of induced awe in tourism contexts: A response to Ralf Buckley and colleagues 从新的角度理解旅游环境中的诱发敬畏：对拉尔夫-巴克利及其同事的回应
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-18 DOI: 10.1016/j.tourman.2024.105089
Lujun Su , Mengyuan Li , Jun Wen , Xuehuan He
{"title":"Fresh perspectives in our understanding of induced awe in tourism contexts: A response to Ralf Buckley and colleagues","authors":"Lujun Su ,&nbsp;Mengyuan Li ,&nbsp;Jun Wen ,&nbsp;Xuehuan He","doi":"10.1016/j.tourman.2024.105089","DOIUrl":"10.1016/j.tourman.2024.105089","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105089"},"PeriodicalIF":10.9,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Construal level theory and online reviews: A search stage perspective 构想水平理论与在线评论：搜索阶段视角
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-18 DOI: 10.1016/j.tourman.2024.105090
Samuel N. Kirshner, Kevin Kuan, Micah Wang
{"title":"Construal level theory and online reviews: A search stage perspective","authors":"Samuel N. Kirshner,&nbsp;Kevin Kuan,&nbsp;Micah Wang","doi":"10.1016/j.tourman.2024.105090","DOIUrl":"10.1016/j.tourman.2024.105090","url":null,"abstract":"<div><div>Drawing on Construal Level Theory, we propose that consumer search stage (i.e., screening or selecting), not psychological distance, interacts with review features to influence review helpfulness. Through an online experiment, we test the interaction effects between textual concreteness, review valence and consumer search on review helpfulness at close and far temporal distances. Our findings support a congruency effect between consumer search stage and textual concreteness, showing that positive, abstract reviews are more helpful in the screening stage, while negative, concrete reviews are more helpful in the selection stage. Conversely, temporal distance had a negligible effect. Our results suggest that consumer search stages may confound previous findings on psychological distance and review helpfulness and have practical implications regarding review relevance for consumers.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105090"},"PeriodicalIF":10.9,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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