{"title":"Releasing happiness: Influencing factors and configuration paths of shared accommodation customers’ positive emotions","authors":"Yong-Quan Li, Rui Li, Wen-Qi Ruan, Shu-Ning Zhang","doi":"10.1016/j.tourman.2024.105113","DOIUrl":null,"url":null,"abstract":"Despite the importance of positive emotions to positive customer behavior in shared accommodations, current research still lacks an adequate understanding of the complex process involved in generating positive emotions, making it difficult to grasp market dynamics and conduct customer management. Therefore, this study aims to explore antecedents of customers' positive emotions and their configuration paths by conducting grounded theory and fsQCA (fuzzy-set Qualitative Comparative Analysis). The results show that service, social, information, and functional factors, authenticity, and hedonic value are the core factors influencing customers' positive emotions, while accommodation safety and price value are auxiliary factors. Furthermore, three driving models of positive emotions are identified: <ce:italic>“high-quality shared service type”, “host-dominated featured hedonic type”, and “information-experience congruence type”</ce:italic>. It reveals complex antecedents of customer’ positive emotions and their synergistic driving mechanisms from a systematic perspective. Importantly, the findings provide diversified strategies to maintain positive shared accommodation customer relations.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"11 1","pages":""},"PeriodicalIF":10.9000,"publicationDate":"2024-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1016/j.tourman.2024.105113","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ENVIRONMENTAL STUDIES","Score":null,"Total":0}
引用次数: 0
Abstract
Despite the importance of positive emotions to positive customer behavior in shared accommodations, current research still lacks an adequate understanding of the complex process involved in generating positive emotions, making it difficult to grasp market dynamics and conduct customer management. Therefore, this study aims to explore antecedents of customers' positive emotions and their configuration paths by conducting grounded theory and fsQCA (fuzzy-set Qualitative Comparative Analysis). The results show that service, social, information, and functional factors, authenticity, and hedonic value are the core factors influencing customers' positive emotions, while accommodation safety and price value are auxiliary factors. Furthermore, three driving models of positive emotions are identified: “high-quality shared service type”, “host-dominated featured hedonic type”, and “information-experience congruence type”. It reveals complex antecedents of customer’ positive emotions and their synergistic driving mechanisms from a systematic perspective. Importantly, the findings provide diversified strategies to maintain positive shared accommodation customer relations.
期刊介绍:
Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.