Tourism ManagementPub Date : 2024-11-16DOI: 10.1016/j.tourman.2024.105081
Yuan Wang , Yu Fu , Xiang (Robert) Li
{"title":"Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance","authors":"Yuan Wang , Yu Fu , Xiang (Robert) Li","doi":"10.1016/j.tourman.2024.105081","DOIUrl":"10.1016/j.tourman.2024.105081","url":null,"abstract":"<div><div>House rules are essential for P2P accommodation hosts to regulate guest behavior and manage their properties; however, they can also represent a double-edged sword for guests. This research proposes to examine the joint effects of house rules from the perspective of human territoriality, and highlights two psychological mechanisms—uncertainty reduction and psychological reactance—that underline the nonlinear relationship between the number of house rules and rental performance. A sample of 12,108 Airbnb listings was processed using semi-supervised machine learning techniques as well as ordinary least squares and Bayesian estimations. Findings revealed an inverted U-shaped relationship: the number of house rules initially had a positive impact on rental performance, but this effect turned negative beyond a certain threshold. This relationship was mitigated by customer review volume. Conditions for the existence of an inverted U-shaped relationship were formally tested via Bayesian posterior distributions. Experimental evidence provided further support for the proposed mechanisms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105081"},"PeriodicalIF":10.9,"publicationDate":"2024-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142663165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-14DOI: 10.1016/j.tourman.2024.105086
Linlin Su , Xusen Cheng , Alex Zarifis
{"title":"Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context","authors":"Linlin Su , Xusen Cheng , Alex Zarifis","doi":"10.1016/j.tourman.2024.105086","DOIUrl":"10.1016/j.tourman.2024.105086","url":null,"abstract":"<div><div>Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in the ride-hailing context. Our findings reveal that platforms can foster passengers' trust by sending service-related signals (i.e., service quality and structure assurance) and a firm-related signal (i.e., platform reputation). Customer-company identification (CCI) mediates the relationship between passengers' trust and CCB, where passengers engage in CCB by providing recommendations, exhibiting forgiving behaviour, providing feedback, and participating in research in ride-hailing. Additionally, firm-related signals, including platform size and reputation, enhance the positive relationship between trust and CCI. These findings contribute to the body of knowledge on trust, CCB, and signaling theory, providing potential practical implications for ride-hailing platforms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105086"},"PeriodicalIF":10.9,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-12DOI: 10.1016/j.tourman.2024.105079
Jin Zhang , Zhuoyan Shao , Kui Wang
{"title":"Does your company have the right influencer? Influencer type and tourism brand personality","authors":"Jin Zhang , Zhuoyan Shao , Kui Wang","doi":"10.1016/j.tourman.2024.105079","DOIUrl":"10.1016/j.tourman.2024.105079","url":null,"abstract":"<div><div>Although virtual influencer marketing is emerging in tourism, few studies have demonstrated the influence of using virtual influencers on brand personality and how to enhance their endorsement efficacy. Across five experimental studies (<em>n = 1,914</em>), findings show that virtual influencers are judged to be less sincere but more exciting than their human counterparts. Such perceptions transfer to the tourism brands, making consumers view a brand endorsed by a virtual influencer as less sincere but more exciting than one endorsed by a human influencer. However, the disparity in sincere perception can be attenuated when virtual influencers are depicted as having empathy. In addition, aligning a virtual (vs. a human) influencer to brands that have an exciting (vs. sincere) personality enhanced endorsement effectiveness. The study extends downstream understanding of influencer endorsement on tourism brands and sheds light on how they can leverage virtual influencers to build favorable brand associations.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105079"},"PeriodicalIF":10.9,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-07DOI: 10.1016/j.tourman.2024.105082
Fangli Hu , Jun Wen , Danni Zheng , Yangyang Jiang , Haifeng Hou , Wei Wang
{"title":"Rethinking perceived constraints for people with chronic diseases: Developing and validating a scale for tourists with mild dementia","authors":"Fangli Hu , Jun Wen , Danni Zheng , Yangyang Jiang , Haifeng Hou , Wei Wang","doi":"10.1016/j.tourman.2024.105082","DOIUrl":"10.1016/j.tourman.2024.105082","url":null,"abstract":"<div><div>Although perceived constraints represent a well-documented concept, little research has specifically addressed vulnerable populations with chronic diseases. This study is among the first in tourism to explore perceived constraints for tourists with chronic diseases. It uses dementia as an example and draws on qualitative and quantitative data. We developed and validated a five-factor, 38-item scale to assess perceived constraints to outbound tourism for people with mild dementia. Factors include <em>perceived incapability and uncertainties</em>; <em>dementia-friendly service access challenges; emotional fulfillment and adjustment challenges</em>; <em>medication management challenges</em>; and <em>travel procedures and financial challenges</em>. Further investigation demonstrated that perceived constraints significantly contribute to this demographic's learned helplessness and negatively affect their future travel intentions. We have thus expanded accessible tourism beyond creating enjoyable experiences to fostering positive travel. Findings can inform experience design and encourage exploration of the travel behaviors of chronically ill individuals.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105082"},"PeriodicalIF":10.9,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-07DOI: 10.1016/j.tourman.2024.105083
Yangyang Jiang , Cenhua Lyu , M.S. Balaji
{"title":"Progress in research on tourists with mental disorders: A critical review and the way forward","authors":"Yangyang Jiang , Cenhua Lyu , M.S. Balaji","doi":"10.1016/j.tourman.2024.105083","DOIUrl":"10.1016/j.tourman.2024.105083","url":null,"abstract":"<div><div>The global rise in mental disorders presents new challenges for tourism, an industry inadequately prepared to accommodate tourists with such conditions. Despite increasing scholarly interest in recent years, the study of tourists with mental disorders remains fragmented and underdeveloped. This work critically reviews 38 academic papers on this focal subject, published from 2004 to 2024, employing systematic narrative analysis. It identifies ten themes that map out the existing research across three stakeholder groups: tourists and caregivers, tourism providers, and governments and third parties. The literature synthesis offers an insightful and comprehensive overview of the current state of scientific knowledge in the field. Subsequently, an Inclusive Tourism Management Model is established, integrating the roles and responsibilities of various stakeholders, delineating challenges, and recommending strategies to ensure accessible and enriching tourism experiences for these tourists. Upon unveiling research gaps, this work proposes 13 research questions to guide theoretical, practical, and methodological advancements.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105083"},"PeriodicalIF":10.9,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-06DOI: 10.1016/j.tourman.2024.105085
Mohan Li , Zongxun Han , Ping Zhou , Siyu Yang , Ziang Zhang
{"title":"Understanding the airborne experiences of passengers with depression in long-haul air travels","authors":"Mohan Li , Zongxun Han , Ping Zhou , Siyu Yang , Ziang Zhang","doi":"10.1016/j.tourman.2024.105085","DOIUrl":"10.1016/j.tourman.2024.105085","url":null,"abstract":"<div><div>This qualitative study scrutinises the role of depression in mediating air travellers' in-flight experiences. Depression can turn a travelling body into a docile object subject to others’ judgment. As a consequence, the vulnerable body may become less connected with its surroundings. Nevertheless, atmospheres are everywhere. Thus, depressed bodies may receive the atmospheric influence in aircraft cabins. This is not a comfortable experience. The depressed bodies are thus found to actively retreat from the atmospheres by appropriating an assemblage of habit, skills, movement and materials. By conceptualising this dynamic tension (between receiving and preventing atmospheric effects), this study makes a theoretical contribution to expand atmospheric studies and the psychologic and psychiatric literature on depressive experiences. We also provide practical recommendations on cabin crew improvement, turbulence management, seating arrangements, public campaigns and technological innovation, which may make depressed passengers more comfortable on board.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105085"},"PeriodicalIF":10.9,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142593275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-06DOI: 10.1016/j.tourman.2024.105084
Mireia Guix , Maryam Lotfi
{"title":"Doing the right thing? The hotel industry's management of, and reporting on, modern slavery","authors":"Mireia Guix , Maryam Lotfi","doi":"10.1016/j.tourman.2024.105084","DOIUrl":"10.1016/j.tourman.2024.105084","url":null,"abstract":"<div><div>Little is known about the hotel's response to increased legislation on the unethical practice of modern slavery in their operations and supply chains. We examine i) the extent, and quality, of the content of their disclosures and the managerial actions, ii) the communication efforts, through moral legitimacy appeals, and iii) the managerial and disclosure gaps influenced by the UK Modern Slavery Act. Substantive actions dominate. Hotels focus on their direct operations and Tier 1 suppliers, and on isolated risk assessments and due diligence. They omit the victims' perspectives and remedies. By disclosing procedures and structures, hotels demonstrate ‘reasonable effort’ as a proxy for effectiveness in eliminating modern slavery. We advance legitimacy theory, identifying different disclosure behaviors based on either symbolic or substantive actions. We propose two new appeals—Value-based and Personal—relevant to human rights. Reporting turns into a discursive device for moral legitimacy, with implications for policy and practice.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105084"},"PeriodicalIF":10.9,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142593274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-11-02DOI: 10.1016/j.tourman.2024.105080
Jinha Lee , Heejin Lim , Woo Gon Kim
{"title":"Gestalt food presentation: Its influence on visual appeal and engagement in the Instagram context","authors":"Jinha Lee , Heejin Lim , Woo Gon Kim","doi":"10.1016/j.tourman.2024.105080","DOIUrl":"10.1016/j.tourman.2024.105080","url":null,"abstract":"<div><div>This study investigates the effect of gestalt food presentation on photo sharing intention by synthesizing a conceptual framework primarily based on the gestalt and dual coding theories. Study 1 found that gestalt grouping of food (gestalt vs. non-gestalt) influences visual appeal, and Study 2 revealed gestalt shape variation to impact photo sharing intention: females perceived a triangular grouping as more visually appealing than a rectangular grouping. Study 3 demonstrated that color variation in a gestalt is more effective on males, with Instagram caption length moderating the mediating effect of engagement. Study 4, conducted in a tourism-themed Instagram context, determined the interaction between gestalt presentation with human elements (hand-in-frame) and Instagram caption to improve both engagement toward a tourism agency and destination visit intention. This paper provides extensive and novel insights for marketers and academics interested in optimizing visual effects on social media.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105080"},"PeriodicalIF":10.9,"publicationDate":"2024-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142573300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
IF 10.9 1区 管理学
Tourism ManagementPub Date : 2024-10-21DOI: 10.1016/j.tourman.2024.105078
Tourism ManagementPub Date : 2024-10-19DOI: 10.1016/j.tourman.2024.105072
Francesco Di Paolo, Debora Bettiga, Lucio Lamberti
{"title":"Leveraging social capital for destination promotion in the metaverse: The Enoverse case","authors":"Francesco Di Paolo, Debora Bettiga, Lucio Lamberti","doi":"10.1016/j.tourman.2024.105072","DOIUrl":"10.1016/j.tourman.2024.105072","url":null,"abstract":"<div><div>This study examines the challenges of metaverse-driven community innovation in the context of rural tourism. Through an in-depth case study, we analyse the social capital dynamics within an Italian winery consortium that ventured into the metaverse through a project called Enoverse to promote local wine and rural territory. The results show that the complexity and novelty inherent in the implementation of a presence in the metaverse to provide a consistent and authentic territorial and product experience requires and fosters stakeholder cohesion and participation. This promotes tourism by enhancing stakeholder engagement, inclusion, and satisfaction. Drawing on social capital theory, the establishment of network mechanisms and actor connectivity facilitates innovative promotion of rural destinations. This study contributes to the growing body of literature on the role of virtual environments in promoting tourism, specifically in the wine industry.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105072"},"PeriodicalIF":10.9,"publicationDate":"2024-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142526787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}