Tourism Management最新文献

What theory is and is not? The need for theorizing in tourism research

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-24 DOI: 10.1016/j.tourman.2025.105150

Robin Nunkoo, John Armbrecht

引用次数: 0

Wokeness in tourism management: Perceptions, attributes, and consequences

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-21 DOI: 10.1016/j.tourman.2025.105131

Amandeep Dhir, N. Meenakshi, Juan Luis Nicolau, Puneet Kaur

{"title":"Wokeness in tourism management: Perceptions, attributes, and consequences","authors":"Amandeep Dhir, N. Meenakshi, Juan Luis Nicolau, Puneet Kaur","doi":"10.1016/j.tourman.2025.105131","DOIUrl":"https://doi.org/10.1016/j.tourman.2025.105131","url":null,"abstract":"Recent media articles highlight the rise of wokeness measures in the tourism and hospitality industry. Although the wokeness perspectives of the organization and travelers have been examined in this industry, employee voice has largely been ignored. This study aims to examine the different perceptions, attributes, and consequences of wokeness in the tourism and hospitality industry from the perspective of employees. A longitudinal qualitative research approach was adopted in which data collection was done through three studies conducted over more than two years using the open-ended essay method. Critical race theory (CRT) was used to explain the data. Wokeness is perceived to be a processual phenomenon in which different sources of wokeness and extents of authenticity are present. The consequences of implementing wokeness measures in tourism and hospitality organizations suggest that wokeness can have advantages as well as disadvantages. The study furthers the understanding of wokeness in the tourism and hospitality industry by clearly elucidating the voice of the insiders in an organization – its employees. Wokeness is perceived to be a multi-dimensional phenomenon emanating from internal and external sources, which could be authentic or inauthentic and can have advantages and disadvantages. Management can utilize the insights to consider woke initiatives and practices to improve employee and customer experience.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143031406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Why restaurants survive? A perspective of word-of-mouth dispersion 为什么餐馆能生存？口碑传播的视角

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-17 DOI: 10.1016/j.tourman.2025.105132

Xi Zhang, Xiaoxia Zhang, Sai Liang, Yang Yang, Rob Law

引用次数: 0

Knowledge transfer and knowledge management in tourism organisations: A widening and deepening research agenda 旅游组织的知识转移和知识管理：一个扩大和深化的研究议程

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-15 DOI: 10.1016/j.tourman.2024.105121

Gareth Shaw, Allan M. Williams

引用次数: 0

The collision of tradition and fashion: How anthropomorphizing museum exhibits influences cultural inheritance 传统与时尚的碰撞：拟人化博物馆展品如何影响文化传承

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-13 DOI: 10.1016/j.tourman.2025.105133

Shasha Cai, Derong Lin, Honggen Xiao

引用次数: 0

Balancing consistency and incongruence: Influences on consumer booking intentions in the sharing economy 平衡一致性与不一致性：共享经济中消费者预订意向的影响

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-13 DOI: 10.1016/j.tourman.2025.105134

Leyi Zhang, Yongpeng Ma, Rosli Mahmood, Xi Pan

引用次数: 0

Guiding hands and peer bonds: Impact of supervisory mentoring and peer coaching on hotel newcomers’ job crafting 指导之手和同伴关系：监督指导和同伴指导对酒店新人工作塑造的影响

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-06 DOI: 10.1016/j.tourman.2024.105130

Shiyao Jiang, Junqi Jia, Runfeng Gao, Jianfeng Ma

{"title":"Guiding hands and peer bonds: Impact of supervisory mentoring and peer coaching on hotel newcomers’ job crafting","authors":"Shiyao Jiang, Junqi Jia, Runfeng Gao, Jianfeng Ma","doi":"10.1016/j.tourman.2024.105130","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105130","url":null,"abstract":"The value of job crafting in hospitality research is growing, yet few studies explore it from varied career-learning perspectives among hotel newcomers. Drawing upon the conservation of resources theory, the current study integrated two differentiated career-learning approaches (i.e., supervisory mentoring and peer coaching) and investigated their impact on hotel newcomers' job crafting. We used a mixed-methods design that included two scenario-based experimental studies and a two-wave survey study to evaluate the proposed theoretical model. Results indicated that supervisory mentoring and peer coaching positively affected hotel newcomers' job crafting. Furthermore, hotel newcomers’ perceived insider status and elevation mediated the effects of supervisory mentoring and peer coaching on their job crafting. Additionally, the promotion focus of the hotel newcomers amplified the positive effects of elevation and PIS on job crafting, whereas the prevention focus mitigated these positive effects. We discussed the implications of hotels tailoring differentiated onboarding programs to facilitate newcomers in proactively crafting their jobs.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"1 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142967745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Leveraging large language models for tourism research based on 5D framework: A collaborative analysis of tourist sentiments and spatial features 基于 5D 框架的旅游研究大型语言模型：游客情绪和空间特征的合作分析

IF 12.7 1区管理学

Tourism Management Pub Date : 2025-01-01 DOI: 10.1016/j.tourman.2024.105115

Jin Rui, Yuhan Xu, Chenfan Cai, Xiang Li

{"title":"Leveraging large language models for tourism research based on 5D framework: A collaborative analysis of tourist sentiments and spatial features","authors":"Jin Rui, Yuhan Xu, Chenfan Cai, Xiang Li","doi":"10.1016/j.tourman.2024.105115","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105115","url":null,"abstract":"Experience-oriented travel models have posed new demands for optimizing urban environments to promote tourism development. This study introduced a natural language classification and scoring method to explore the relationship between tourism experiences and spatial characteristics. We found that online textual data can infer and represent physical spatial features. Our findings include: (1) Tourists perceive density from moving objects, with threshold effects caused by their temporal instability. (2) Ecological and cultural-technological tourism models have varied dependencies on transportation facilities. (3) Central areas dominated by artificial functions and landscapes require more natural planning approaches to enhance the tourist experience. (4) Accessibility perceptions are influenced by driving time and proximity to the city center, rather than walking duration or the actual distance. (5) The development of a dual-network policy for buses and subways is crucial to enhance the travel experience. Our study provides evidence-based recommendations for urban renewal to improve tourism experiences.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"96 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142925024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Food tourists social interactions: A social capital and social learning perspective 美食游客社会互动：社会资本与社会学习视角

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-12-31 DOI: 10.1016/j.tourman.2024.105128

Sandhiya Goolaup, Robin Nunkoo, Meehee Cho

引用次数: 0

What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants 什么是很酷的餐厅？理解、衡量和利用餐厅的凉爽度

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-12-31 DOI: 10.1016/j.tourman.2024.105116

Francisco Barbosa Escobar, Florian Kock, A. George Assaf

{"title":"What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants","authors":"Francisco Barbosa Escobar, Florian Kock, A. George Assaf","doi":"10.1016/j.tourman.2024.105116","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105116","url":null,"abstract":"Restaurants operate in competitive markets, forcing them to differentiate themselves. The use of coolness represents a novel tactic to do so. Although the literature has started to investigate coolness in people, brands, and cities, the complex nature of restaurants and their inherent human factor calls for further research on what makes restaurants cool. We conceptualize restaurant coolness and identify its constituent features empirically. We find that cool restaurants are original, authentic, welcoming, purposeful, and communal. We develop a parsimonious and reliable measure of restaurant coolness and show that restaurant coolness significantly influences relevant downstream variables related to consumers' attitudes and intentions (i.e., self-restaurant connection, trust, and emotional attachment). Furthermore, we experimentally demonstrate that restaurant coolness can enhance restaurants’ service failure recovery, including attribution, failure management perception, recovery satisfaction, and forgiveness. Our findings reveal differentiating features of restaurant coolness compared to other contexts and that coolness has crucial implications for restaurants.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"7 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2024-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142925022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0