Tourism Management最新文献

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-14 DOI: 10.1016/j.tourman.2024.105052

引用次数: 0

Restaurant survival prediction using machine learning: Do the variance and sources of customers’ online reviews matter? 利用机器学习预测餐厅生存状况：顾客在线评论的差异和来源重要吗？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-13 DOI: 10.1016/j.tourman.2024.105038

引用次数: 0

The role of local adaptive capacity in marine ecotourism scenarios 地方适应能力在海洋生态旅游方案中的作用

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-10 DOI: 10.1016/j.tourman.2024.105039

引用次数: 0

When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers? 当非物质文化遗产遇上现代化--加入现代化元素的中国戏曲能否吸引年轻观众？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-07 DOI: 10.1016/j.tourman.2024.105036

{"title":"When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers?","authors":"","doi":"10.1016/j.tourman.2024.105036","DOIUrl":"10.1016/j.tourman.2024.105036","url":null,"abstract":"<div><p>Although festivals centered around intangible cultural heritage (ICH) remain pivotal attractions for tourism destinations, the enduring appeal of Chinese opera experiences a significant decline. This research investigates whether imbuing traditional Chinese opera with modernized elements would attract young festival-goers, applying cognitive appraisal theory. Study 1 utilizing a mixed method generated eight dimensions (i.e., action, costume, lighting, makeup, music, script, story, and venue) and 41 items for measuring modernized attributes of Chinese opera. Study 2, conducted during an immersive Chinese opera festival performing “The Drunken Concubine”, discovered sequential effects of multiple modernized attributes of Chinese opera on perceived novelty, enjoyment, satisfaction and loyalty. Intriguingly, this impact remains robust irrespective of attendees’ subjective knowledge. Study 3 supplements these findings with interpretative evidence derived from interviews and physiological data. The study advances our understanding of how young visitors evaluate modernization of ICH based on hybrid measures and extends the literature on ICH festivals.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142148679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries 旅游业和酒店业员工对企业社会责任认知的荟萃分析：前因、结果和界限

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-06 DOI: 10.1016/j.tourman.2024.105035

引用次数: 0

Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials 了解经济危机期间的声誉灾难：评估航空业的应对差异

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-31 DOI: 10.1016/j.tourman.2024.105028

{"title":"Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials","authors":"","doi":"10.1016/j.tourman.2024.105028","DOIUrl":"10.1016/j.tourman.2024.105028","url":null,"abstract":"<div><p>This research investigates the impact of reputational events on the financial performance of airlines, with a particular focus on differential behaviour regarding the types of events—environmental, social, and governance (ESG), and the economic cycle, whether recessionary or expansionary. Based on a sample of 6288 events, our findings reveal a distinct pattern of depressed returns and increased variance in the aftermath of high severity and novel reputational events—more pronounced during periods of domestic economic crisis. Interestingly, our results show that reputational damage tied to environmental issues does not carry the same weight as those in social and governance categories. Further, contagion effects are identified within the industry, with significant spillovers observed during periods of stability and crisis. This research holds important implications for corporate reputation management, ESG investing, and regulatory policy, underlining the need for transparent communication and stringent oversight across the aviation industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400147X/pdfft?md5=36dc6dc7de5c497947bda0d2865ea36f&pid=1-s2.0-S026151772400147X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach 英国酒店的成本效益分析：SOCP-MCDM 混合方法

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-30 DOI: 10.1016/j.tourman.2024.105034

引用次数: 0

Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value 驾驭市场浪潮：首席执行官的政治意识形态如何影响创新引发的旅游价值潮流

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-29 DOI: 10.1016/j.tourman.2024.105033

{"title":"Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value","authors":"","doi":"10.1016/j.tourman.2024.105033","DOIUrl":"10.1016/j.tourman.2024.105033","url":null,"abstract":"<div><p>The upper echelons theory postulates that the cognitive frameworks of top executives shape organizational decisions and behaviors. Based on this theory, this study contributes to the literature by analyzing the effects of the chief executive officer's (CEO) political ideology and political climate on variations in the market value of tourism firms resulting from their innovation activities. An empirical application was conducted on major U.S. hotel companies that have traded on the stock market for the last 25 years (1998–2022) and made innovation-related announcements. This application shows that, although the implementation of innovative activities positively affects a firm's market value, both the CEO's political ideology and the political climate influence the degree of change in the said market value. This study has fundamental theoretical implications for upper echelons theory by improving the understanding of how cognitive diversity derived from political ideology influences decision-making and its outcomes.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001523/pdfft?md5=16c55290aece4d66884c663df0666c65&pid=1-s2.0-S0261517724001523-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

All words have consequences: Concrete versus abstract language in management response to hotel guest reviews 言出必行：管理层回应酒店客人评论时的具体语言与抽象语言

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-24 DOI: 10.1016/j.tourman.2024.105032

{"title":"All words have consequences: Concrete versus abstract language in management response to hotel guest reviews","authors":"","doi":"10.1016/j.tourman.2024.105032","DOIUrl":"10.1016/j.tourman.2024.105032","url":null,"abstract":"<div><p>Hospitality managers increasingly respond to hotel guest reviews to achieve customer satisfaction and cultivate customer relationships. Conventional wisdom suggests that concrete language is more effective in customer service encounters. However, little is known whether, when and why abstract <em>versus</em> concrete management response is more effective in achieving customer satisfaction. We adopt a mixed-method approach with a big data study based on a sample of 1,253,668 reviews from 2306 hotels and two scenario-based laboratory experiments. We show that abstract (<em>versus</em> concrete) management response fosters greater customer satisfaction when it addresses positive (<em>versus</em> negative) reviews or is from a senior manager (<em>versus</em> junior staff). When responding to positive (<em>versus</em> negative) reviews or issued by a senior manager (<em>versus</em> junior staff), the abstract (<em>versus</em> concrete) response enhances customers’ perceived warmth (<em>versus</em> perceived competence). Our findings provide meaningful guidelines for the hospitality and tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9,"publicationDate":"2024-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001511/pdfft?md5=e7ec51d9bb7f4b48df6a28fd9c80380e&pid=1-s2.0-S0261517724001511-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021 2014 年、2018 年和 2021 年全球最大酒店集团可持续发展报告背后不断变化的制度逻辑

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-23 DOI: 10.1016/j.tourman.2024.105031

{"title":"The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021","authors":"","doi":"10.1016/j.tourman.2024.105031","DOIUrl":"10.1016/j.tourman.2024.105031","url":null,"abstract":"<div><p>We develop a content analysis framework that uses a pattern matching technique and a priori coding of stakeholder inclusiveness and engagement, and materiality of sustainability reports. Our analysis identifies the institutional logics behind the sustainability reports of the largest 50 international hotel groups in 2014, 2018, and 2021. We find that the quantity (under 60%) of sustainability reports barely increases over the eight years, but the quality improves. While multiple logics coexist, reporting evolves from a predominant market logic towards a more stakeholder logic, which results in greater transparency and more compliance with increasingly regulated reporting requirements. A longitudinal analysis shows that materiality orientation changes first, followed by stakeholder orientation, and, finally, transparency. We exemplify the values of institutional logics to analyze the multiple and conflicting rationales for the largely subjective and ambiguous practices that shape the quality of sustainability reports.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400150X/pdfft?md5=d6b8a10341c3c0e96fbeb8ee240c5c35&pid=1-s2.0-S026151772400150X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0