Tourism Management最新文献

Do short-term rental platforms affect housing markets? Evidence from Airbnb in London 短租平台会影响楼市吗？来自伦敦Airbnb的证据

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-24 DOI: 10.1016/j.tourman.2025.105204

Yoo Ri Kim , Jihwan Yeon

引用次数: 0

The bright and dark sides of digital technology embedded in jobs: A daily investigation from hotel industry 数字技术嵌入工作的光明与黑暗：来自酒店业的每日调查

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-20 DOI: 10.1016/j.tourman.2025.105203

Mingchuan Yu , Weijin Shi

{"title":"The bright and dark sides of digital technology embedded in jobs: A daily investigation from hotel industry","authors":"Mingchuan Yu , Weijin Shi","doi":"10.1016/j.tourman.2025.105203","DOIUrl":"10.1016/j.tourman.2025.105203","url":null,"abstract":"<div><div>Drawing on affective event theory (AET), this study explores the dual-edged impact of digital technology embedded in jobs (DTEJ) on employee job performance through on information accessibility satisfaction (IAS) and dehumanization. Using data collected over 10 consecutive workdays from 71 employees at a hotel in Zhejiang Province, China, we find that DTEJ positively influences job performance via IAS, while concurrently contributing to digital-induced dehumanization, which negatively affects job performance. Furthermore, the study found that emotional malleability negatively moderates the relationship between DTEJ and dehumanization. Unexpectedly, we also found that emotional malleability also negatively moderates the relationship between DTEJ and IAS. These findings highlight the complex role of digital technology in the workplace, suggesting that although it can enhance information accessibility and performance, it may simultaneously provoke dehumanization. Theoretical contributions to DTEJ literature, and practical implications for hotel management-along with the study's limitations-are also discussed.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105203"},"PeriodicalIF":10.9,"publicationDate":"2025-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143850213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Enhancing the interaction between guests and hotel managers: The value of guest-generated titles 加强客人与酒店经理之间的互动：客人生成标题的价值

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-17 DOI: 10.1016/j.tourman.2025.105201

Congyue Xu , Guangyu Wang , Juan Luis Nicolau , Xianwei Liu

{"title":"Enhancing the interaction between guests and hotel managers: The value of guest-generated titles","authors":"Congyue Xu , Guangyu Wang , Juan Luis Nicolau , Xianwei Liu","doi":"10.1016/j.tourman.2025.105201","DOIUrl":"10.1016/j.tourman.2025.105201","url":null,"abstract":"<div><div>Online travel platforms not only help guests make booking decisions by providing online reviews but also serve as interaction channels between them and hotel managers. However, excessive reviews lead to information overload, thus challenging hotel managers in identifying valuable reviews and crafting personalized responses, ultimately preventing them from effectively interacting with guests. Using 384,562 reviews for 2510 hotels on Booking.com, we find that guests exerting additional posting effort tend to upload a guest-generated title, but hotel managers do not prioritize those reviews with guest-generated titles. By measuring these reviews’ title–content similarity and the personalization of managerial responses using a trained support vector machines model, we find that content-related guest-generated titles can help hotel managers craft personalized responses, especially for negative reviews. This research contributes to the literature on guest-generated titles in online travel platforms and provides theoretical and managerial implications for hotel managers and online travel platforms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105201"},"PeriodicalIF":10.9,"publicationDate":"2025-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143843715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When hosts appear in different territories: Fluctuating purchase intentions 当主人出现在不同地区时：购买意愿波动

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-16 DOI: 10.1016/j.tourman.2025.105202

Sujie Wang , Luyao Wang , Xiaoxiao Fu , Dongyue Shi , Yue Liu

引用次数: 0

Mapping value co-destruction in online travel agencies: A practice theory and customer journey perspective 绘制在线旅行社的价值共建图：实践理论与顾客旅程视角

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-13 DOI: 10.1016/j.tourman.2025.105197

Alireza Zolfaghari , Heather Kennedy , Hwansuk Chris Choi , Minwoo Lee

{"title":"Mapping value co-destruction in online travel agencies: A practice theory and customer journey perspective","authors":"Alireza Zolfaghari , Heather Kennedy , Hwansuk Chris Choi , Minwoo Lee","doi":"10.1016/j.tourman.2025.105197","DOIUrl":"10.1016/j.tourman.2025.105197","url":null,"abstract":"<div><div>This study examines the process of value co-destruction in online travel agencies (OTAs) by analyzing 35,270 consumer negative reviews and conducting surveys with customer service representatives. The research identifies when, why, and how both consumers and service providers contribute to value co-destruction. Drawing on practice theory and customer journey mapping, we developed a novel methodological approach to uncover misaligned practices from both parties, grouped into five stages of the consumer journey: Service Exploration and Selection, Booking and Confirmation, Service Experience, Post-Service Support, and Feedback and Reflection. The findings reveal that procedural misalignments (e.g., policy deviations), understanding gaps (e.g., unclear terms), and engagement shortfalls (e.g., lack of empathy) interact to drive value co-destruction. Theoretically, this research contributes by revealing how minor interactional discrepancies in the OTA sector led to significant value co-destruction. Practically, this study urges OTAs to enhance transparency, empower customer service, and improve collaboration with suppliers to address value co-destruction.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105197"},"PeriodicalIF":10.9,"publicationDate":"2025-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143824275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Optimizing promotion effectiveness through timing: Leveraging promotion types aligned with temporal landmarks 通过时机优化促销效果：利用与时间里程碑一致的促销类型

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-11 DOI: 10.1016/j.tourman.2025.105198

Chenya Ma , Xin Liu , Lu (Monroe) Meng , Yushi Jiang

引用次数: 0

Featuring locals or tourists in travel photography? Understanding the interactive effects of human element and landscape types on visit intentions 在旅游摄影中拍摄当地人或游客？了解人文因素和景观类型对游客意向的交互影响

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-07 DOI: 10.1016/j.tourman.2025.105199

Fangxuan (Sam) Li , Jianan Ma , Xin Jin

{"title":"Featuring locals or tourists in travel photography? Understanding the interactive effects of human element and landscape types on visit intentions","authors":"Fangxuan (Sam) Li , Jianan Ma , Xin Jin","doi":"10.1016/j.tourman.2025.105199","DOIUrl":"10.1016/j.tourman.2025.105199","url":null,"abstract":"<div><div>Considering the important role of human elements in travel photographs, this study adopts three experiments to examine how the interaction between landscape type (cultural vs. natural) and human element type (locals vs. tourists) influences viewers’ intentions to visit a destination. Studies 1 and 2 reveal that cultural landscapes featuring locals and natural landscapes featuring tourists generate higher visit intentions. Furthermore, Study 3 identifies the mediating roles of destination authenticity and attractiveness. By applying visual rhetoric theory and Social Identity Theory, this study introduces locals and tourists as critical human elements in travel photographs and investigates their interactive effects with landscape types, contributing to the literature on the topic. This research sheds light on the reasons behind the ongoing debate regarding the impact of human elements in travel photographs. The study highlights the practical importance of strategically incorporating human elements into travel photography to enhance destination marketing effectiveness.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105199"},"PeriodicalIF":10.9,"publicationDate":"2025-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143791195","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Anatomy of a CSR discourse system: Entrepreneurship and tourism domains 企业社会责任话语体系剖析：企业家精神与旅游领域

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-05 DOI: 10.1016/j.tourman.2025.105195

Jalayer Khalilzadeh , Endrit Kromidha , Babak Taheri

引用次数: 0

“Money is not everything, but without money, everything is nothing!” The detrimental impact of financial scarcity mindset on service innovation behavior among hospitality employees “钱不是万能的，但是没有钱，什么都不是！”财务稀缺心态对酒店员工服务创新行为的不利影响

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-05 DOI: 10.1016/j.tourman.2025.105192

Xin Sun , Kunlin Li , Yun Liu

{"title":"“Money is not everything, but without money, everything is nothing!” The detrimental impact of financial scarcity mindset on service innovation behavior among hospitality employees","authors":"Xin Sun , Kunlin Li , Yun Liu","doi":"10.1016/j.tourman.2025.105192","DOIUrl":"10.1016/j.tourman.2025.105192","url":null,"abstract":"<div><div>Drawing on the job demands–resources (JD-R) theory and conservation of resources (COR) theory, we investigate how and when the financial scarcity mindset among hospitality service employees influences their service innovation behavior. Utilizing a three-wave and two-source questionnaire survey method, we collected data from 471 frontline service employees and their supervisors at 18 upscale hotels located in the southeastern coastal region of China. Our findings reveal that the financial scarcity mindset triggers both cognition-focused rumination and affect-focused rumination among hospitality service employees. Both forms of rumination subsequently lead to the psychological depletion of service employees, which in turn inhibits their service innovation behavior. However, family support, as an external resource supplement, mitigates the impact of the financial scarcity mindset on both cognition-focused rumination and affect-focused rumination. This study offers a micro-level and nuanced perspective on the socio-economic structural challenges faced by low-income service employees in the hospitality industry. Furthermore, it advances our understanding of the psychology of money in hospitality management literature by elucidating the serial mediating mechanisms of rumination and depletion through which the financial scarcity mindset shapes service-related behaviors.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105192"},"PeriodicalIF":10.9,"publicationDate":"2025-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143783123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Objective data and geospatial analysis of event impact on community wellbeing: The Masters Golf Tournament 赛事对社区福祉影响的客观数据和地理空间分析：高尔夫大师赛

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-04-03 DOI: 10.1016/j.tourman.2025.105200

Farhad Tabatabaei, Joanne Jung-Eun Yoo, Hong Soon Kim, Timothy Webb

{"title":"Objective data and geospatial analysis of event impact on community wellbeing: The Masters Golf Tournament","authors":"Farhad Tabatabaei, Joanne Jung-Eun Yoo, Hong Soon Kim, Timothy Webb","doi":"10.1016/j.tourman.2025.105200","DOIUrl":"10.1016/j.tourman.2025.105200","url":null,"abstract":"<div><div>Understanding the impact of hosting events on residents' wellbeing is essential, as it can influence community living standards and overall life satisfaction. Previous research has largely relied on subjective and self-reported data to assess the wellbeing of residents. This study enhances the event tourism literature by applying Core-Periphery Structure (C/PS) theory to assess the long-term impact of the Masters Golf Tournament on community wellbeing by analyzing thirteen years of objective data (2010–2022). Applying Universal Kriging and Propensity Score Matching, we reveal mixed outcomes across regions, challenging traditional assumptions that benefits in core area come at the expense of peripheral regions. Our approach moves beyond perception-based studies by offering a replicable framework for evaluating spatial dynamics and legacy of events. Practically, findings guide local authorities by highlighting opportunities such as improved health behaviors and challenges such as strained clinical care resources, which together underscore the need for balanced strategies in host communities.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"110 ","pages":"Article 105200"},"PeriodicalIF":10.9,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143760874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0