Tourism ManagementPub Date : 2025-09-27DOI: 10.1016/j.tourman.2025.105313
Jian-Wu Bi, Xin Wen, Tian-Yu Han , Hong Xu
{"title":"From profile pictures to booking choices: Understanding the role of intelligence cues in hosts’ photos","authors":"Jian-Wu Bi, Xin Wen, Tian-Yu Han , Hong Xu","doi":"10.1016/j.tourman.2025.105313","DOIUrl":"10.1016/j.tourman.2025.105313","url":null,"abstract":"<div><div>This study explores the relationship between the perceived intelligence in hosts' profile photos and consumers’ booking intentions in peer-to-peer accommodation platforms. Specifically, we first developed a deep learning model to assess the intelligence signals projected through hosts’ profile photos. Using this model, we quantified these signals across Airbnb listings in seven major U.S. cities. We then employed econometric models to analyze how these intelligence signals influence consumer booking intentions. The findings reveal that: (1) a U-shaped relationship exists between intelligence signals and booking intentions; (2) psychological safety needs moderate the left side of the U-shaped relationship; (3) self-discrepancy moderates the right side; and (4) factors such as age, emotional expression, image quality, facial hair, eye direction, and facial orientation significantly influence consumers’ perceptions of intelligence signals. This study contributes to the literature on visual marketing in peer-to-peer accommodations and offers practical suggestions for optimizing profile photo design.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105313"},"PeriodicalIF":12.4,"publicationDate":"2025-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-26DOI: 10.1016/j.tourman.2025.105312
Lu (Monroe) Meng , Shuo Pang , Mengying Zhang , Yan Liu , Xavier Font
{"title":"The impact of visual perspective in advertising on tourist misbehavior","authors":"Lu (Monroe) Meng , Shuo Pang , Mengying Zhang , Yan Liu , Xavier Font","doi":"10.1016/j.tourman.2025.105312","DOIUrl":"10.1016/j.tourman.2025.105312","url":null,"abstract":"<div><div>The challenge of addressing tourist misbehavior has garnered significant attention from both the industry and academia. This research integrates visual perspective literature with normative moral theory to identify persuasive forms of advertisements, with a view to discourage tourist misbehavior. We have conducted four experiments, which consistently demonstrate that deontological reasoning can explain why a third-person (versus first-person) perspective in advertising leads to more actions (in field experiments), and stronger intentions to reduce tourist misbehavior. In addition, we find that egoistic appeals (versus altruistic appeals) weaken the effectiveness of the third-person perspective in reducing tourists’ intention to misbehave. These findings provide valuable insights for tourism site administrators, marketing professionals, and destination management organizations by highlighting the strategic use of morally persuasive advertisements to discourage tourist misbehavior.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105312"},"PeriodicalIF":12.4,"publicationDate":"2025-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-26DOI: 10.1016/j.tourman.2025.105316
Xianyang Hu , Jie Chen , Songshan (Sam) Huang
{"title":"Dynamic knowledge practices in tourism village development: An activity theory perspective","authors":"Xianyang Hu , Jie Chen , Songshan (Sam) Huang","doi":"10.1016/j.tourman.2025.105316","DOIUrl":"10.1016/j.tourman.2025.105316","url":null,"abstract":"<div><div>This study investigates why tourism village development models often fail to replicate success despite cultural and geographic similarities. Using activity theory and knowledge management concepts, we analyze two adjacent Chinese villages to trace explicit knowledge flow and examine disrupted tacit and indigenous knowledge practices. Findings show that while surface-level knowledge transfer occurs, contradictions within activity system elements, especially the marginalization of indigenous knowledge and community capacity, hinder effective knowledge application. Knowledge flow is inherently nonlinear and deeply context-dependent. We develop a comparative activity system model that highlights how success hinges less on knowledge transfer and more on the integration of indigenous knowledge into local tourism development. This model underscores the importance of stable, embedded knowledge structures for sustainable outcomes. The study challenges oversimplified assumptions about replicability in tourism development and offers insights for culturally sensitive, context-specific strategies in knowledge practices in tourism development.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105316"},"PeriodicalIF":12.4,"publicationDate":"2025-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-26DOI: 10.1016/j.tourman.2025.105310
Xingyang Lv , Kewei Shi , Dazhi Qin , Jingjing Luo , Tian Lan
{"title":"Can authentic handwriting enhance customer extra-role behavior? A three-condition comparison framework","authors":"Xingyang Lv , Kewei Shi , Dazhi Qin , Jingjing Luo , Tian Lan","doi":"10.1016/j.tourman.2025.105310","DOIUrl":"10.1016/j.tourman.2025.105310","url":null,"abstract":"<div><div>In P2P accommodation, service providers frequently use messages to communicate with customers or request assistance. This study develops a two-stage mediation model that reflects the dual attributes of handwriting. This study uses a mixed-method approach and multi-source data. By comparing three message types, it shows that authentic handwriting outperforms printed and printed-handwritten typefaces in eliciting customer extra-role behavior. The study also uncovers the distinct mechanisms of handwriting’s dual attributes and the psychological process through which they work jointly. Moreover, the effect of handwriting is amplified when the message is written in a vivid (vs. serious) style and remains significant in other off-site service scenarios. However, this effect disappears when others, either fellow customers or service staff, are present. Overall, this research introduces a novel and effective strategy for encouraging customer extra-role behaviors, thereby helping service providers reduce their operational burden.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105310"},"PeriodicalIF":12.4,"publicationDate":"2025-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How practitioners can leverage GenAI to bridge the research-practice gap","authors":"Wassili Lasarov , Melanie Trabandt , Stefan Hoffmann , Giampaolo Viglia","doi":"10.1016/j.tourman.2025.105309","DOIUrl":"10.1016/j.tourman.2025.105309","url":null,"abstract":"<div><div>Despite the practical relevance of many tourism research studies, organizations and policymakers often struggle to integrate them due to time constraints, language barriers, limited resources, and interaction challenges. Generative artificial intelligence (GenAI) offers new capabilities to overcome these barriers. We propose a GenAI-enabled knowledge translation process with three stages: (i) research curation to identify and translate relevant literature; (ii) content creation to produce materials; and (iii) market research using synthetic guests to pre-test their effectiveness. We examine the capabilities, limitations, and ethical implications of GenAI at each stage, drawing on a systematic review of GenAI and tourism literature. To equip managers with the knowledge and tools needed to harness research-based insights effectively, we offer a toolkit comprising a handbook, a promptbook, and tailored GPT models. The toolkit enables tourism and hospitality practitioners to apply research findings in their decision-making and content strategies without direct stakeholder interaction.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105309"},"PeriodicalIF":12.4,"publicationDate":"2025-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145118573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-22DOI: 10.1016/j.tourman.2025.105311
Shi Qiao , Tang Yao , Shangwen Wu , Ye Chen
{"title":"Two sides to every coin: The mixed impacts of intelligent technology disruption and employees’ implicit belief on taking charge","authors":"Shi Qiao , Tang Yao , Shangwen Wu , Ye Chen","doi":"10.1016/j.tourman.2025.105311","DOIUrl":"10.1016/j.tourman.2025.105311","url":null,"abstract":"<div><div>Intelligent technology disruption in tourism and hospitality has ignited discussions regarding its effects on employees' work-related behaviors. However, limited research has investigated whether this disruption influences tourism and hospitality employees' taking charge. Drawing on conservation of resources theory and implicit theory, we contend that intelligent technology disruption exerts mixed effects on employees' taking charge, and these effects are contingent on their different implicit beliefs. Specifically, for entity believers, their heightened perception of technology-driven job replacement insecurity stifles their taking charge. Conversely, for incremental believers, their enhanced level of technology-driven job transformation insecurity stimulates their taking charge. Our dual-path model was validated through five studies involving 1262 participants from hotels, travel agencies, and airlines. The findings offer theoretical implications, as well as practical insights for tourism and hospitality organizations seeking to manage employees’ taking charge effectively, thereby promoting bottom-up organizational change in an era steeped in rapid advancements in intelligent technologies.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105311"},"PeriodicalIF":12.4,"publicationDate":"2025-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145118574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-11DOI: 10.1016/j.tourman.2025.105305
Yerin Yhee, Chulmo Koo
{"title":"Seeing AI as human or machine? Effects of transparency, valence, and readability on review summary helpfulness","authors":"Yerin Yhee, Chulmo Koo","doi":"10.1016/j.tourman.2025.105305","DOIUrl":"10.1016/j.tourman.2025.105305","url":null,"abstract":"<div><div>The rise of generative AI has transformed online information processing, particularly in consumer decision-making. This study examines how AI-powered review summaries, such as those on TripAdvisor, influence user perceptions and decision-making. Grounded in the Computers Are Social Actors (CASA) theory, we explore how AI perception (human-like vs. machine-like) affects the helpfulness of AI-generated summaries. Additionally, we investigate the roles of information transparency as AI characteristics and review summary valence and readability as contextual moderators. Using an experimental design across five studies, we analyze the serial mediation effect of AI perception on behavioral intentions via perceived helpfulness. Findings contribute to the understanding of generative AI’s role in digital consumer interactions, offering theoretical and practical insights into AI-generated information’s impact on decision-making. This research advances knowledge in hospitality, consumer behavior, and AI adoption, providing implications for AI transparency and user engagement in online review platforms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105305"},"PeriodicalIF":12.4,"publicationDate":"2025-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145049698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-09DOI: 10.1016/j.tourman.2025.105304
Xing'an Xu , Najuan Wen , Ruiying Cai
{"title":"Empathy order effects on shaping GenAI online complaint management in tourism","authors":"Xing'an Xu , Najuan Wen , Ruiying Cai","doi":"10.1016/j.tourman.2025.105304","DOIUrl":"10.1016/j.tourman.2025.105304","url":null,"abstract":"<div><div>Recent studies have illuminated the potential of generative artificial intelligence (GenAI) to influence customer behavior in tourism and hospitality. However, effective strategies for using GenAI to manage online customer complaints remain underexplored. This research examines how GenAI's empathy order (affective/cognitive vs. cognitive/affective) affects customer satisfaction and attitudes. Study 1 found that integrating both empathy types leads to higher satisfaction and more positive attitudes than using either type alone. Study 2 demonstrated that in support-seeking scenarios, both empathy orders elicited comparable satisfaction and attitudes, whereas in solution-seeking scenarios, the cognitive/affective empathy order was rated higher than the affective/cognitive order. Study 3 indicated that perceived competence and perceived warmth mediate these effects. This study deepens understanding of GenAI in online complaint management and offers actionable insights for leveraging empathy in online customer interactions.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105304"},"PeriodicalIF":12.4,"publicationDate":"2025-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145018447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-08DOI: 10.1016/j.tourman.2025.105296
Xiaolong Ma , Litian Zhang , Haiyan Wang , Weifeng Su
{"title":"Building consensus: The evolutionary process and mechanism of persuasion by community leaders in rural tourism conflicts","authors":"Xiaolong Ma , Litian Zhang , Haiyan Wang , Weifeng Su","doi":"10.1016/j.tourman.2025.105296","DOIUrl":"10.1016/j.tourman.2025.105296","url":null,"abstract":"<div><div>Persuasion by community leaders entrusted by the government is a crucial method for building consensus among residents in rural tourism conflicts. However, previous research has not fully addressed the persuading role of community leaders. This study used Longtan Village in China as a case study, employed Aristotle's rhetoric theory as an analytical framework to explore the evolutionary process and mechanism of community leaders' persuasion over time. The findings revealed that community leaders' persuasion manifested in three types during different phases: perfunctory persuasion, guided persuasion, and pressured persuasion. Escalating policy implementation pressure under bureaucratic systems was the fundamental cause of the evolution of community leaders' persuasion. This research primarily uncovers the persuasive role of community leaders in building consensus among residents in rural tourism conflicts. Moreover, it expands the understanding of persuasion from a longitudinal perspective. It also offers insights into community governance in destinations to achieve sustainable development.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105296"},"PeriodicalIF":12.4,"publicationDate":"2025-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145010863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2025-09-08DOI: 10.1016/j.tourman.2025.105291
Xinyu Jiang , Xiaojun Fan
{"title":"Examining the effects of presence and authenticity on Visitor's well-being in CAVE VR museum: A mixed methods study","authors":"Xinyu Jiang , Xiaojun Fan","doi":"10.1016/j.tourman.2025.105291","DOIUrl":"10.1016/j.tourman.2025.105291","url":null,"abstract":"<div><div>Although visitors' authentic experience is vital for the development of immersive museums, few studies explored its concept, antecedents, and consequences in the VR museum context. Especially, previous studies have contradictory findings on the causal relationship between presence and authenticity, and little attention focused on its impact on visitors' high-level positive psychological states, like well-being. Based on this, we conducted a mixed-method research design. Through a pilot interview study (N = 45), we first elucidated the significance of authenticity in CAVE VR museum visits. Then, we clarified the theoretical framework between presence, authenticity, and well-being through ground theory analysis based on three-round interview data (N = 20), and using a field questionnaire survey (N = 317) to verify: presence is the antecedent of authenticity, specifically, physical and social presences trigger object-based and existential authenticity, and ultimately promotes visitor's well-being. Our study enriches the theories related to presence and authenticity, provides suggestions for the development of immersive museums.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105291"},"PeriodicalIF":12.4,"publicationDate":"2025-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145010864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}