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Examining the impact of workforce reductions on firm performance
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-28 DOI: 10.1016/j.tourman.2024.105095
Kwanglim Seo , Jungtae Soh
{"title":"Examining the impact of workforce reductions on firm performance","authors":"Kwanglim Seo ,&nbsp;Jungtae Soh","doi":"10.1016/j.tourman.2024.105095","DOIUrl":"10.1016/j.tourman.2024.105095","url":null,"abstract":"<div><div>Though workforce reduction strategies have been widely adopted to improve firm performance in the tourism and hospitality industry, empirical evidence of the effects of workforce reductions on performance has been inconclusive. Based on dynamic capabilities theory, this study develops a model and empirically analyzes the impacts of workforce reductions on firm performance across the lodging, airline, and restaurant industries. Further, this study examines whether an industry-specific business model could explain the relationship between workforce reductions and performance. Findings show that while the disruption of organizational processes due to workforce reductions could be detrimental to a firm's dynamic capabilities and financial outcomes, this relationship is moderated by the specific business model the firm adopts. Our study extends previous research by highlighting the important role of a specific business model in explaining the relationship between workforce reductions and firm performance.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105095"},"PeriodicalIF":10.9,"publicationDate":"2024-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142748209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews 投票还是不投票？点对点住宿评论中感激之情的表达对有用性投票的影响
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-26 DOI: 10.1016/j.tourman.2024.105094
Ziming Jiang, Rufeng Chen
{"title":"To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews","authors":"Ziming Jiang,&nbsp;Rufeng Chen","doi":"10.1016/j.tourman.2024.105094","DOIUrl":"10.1016/j.tourman.2024.105094","url":null,"abstract":"<div><div>While scholars have increasingly examined the effectiveness of emotional expressions in online reviews, the interpersonal effects of gratitude expression in peer-to-peer (P2P) accommodation reviews remain unclear. Based on emotions as social information (EASI) theory, this study conducted a secondary data analysis and two scenario-based experiments. The results revealed that gratitude expression in P2P accommodation reviews fosters observers’ helpfulness voting, and this relationship is mediated by empathy and perceived authenticity. Furthermore, the managerial response strategy serves as a boundary condition for the impact of gratitude expression on observers’ empathy and perceived authenticity. These findings contribute to a broader understanding of gratitude, emotional expressions in P2P accommodation reviews, managerial responses, and EASI theory, offering practical insights for P2P accommodation platforms and homestay hosts.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105094"},"PeriodicalIF":10.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142702407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing 可持续美食旅游中的人工智能生成图像：从自下而上到自上而下处理的研究
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-23 DOI: 10.1016/j.tourman.2024.105093
Janelle Chan
{"title":"AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing","authors":"Janelle Chan","doi":"10.1016/j.tourman.2024.105093","DOIUrl":"10.1016/j.tourman.2024.105093","url":null,"abstract":"<div><div>This study utilized image-based experimental methods to explore the intersection of sustainability, gastronomy tourism, and Artificial Intelligence (AI), with a focus on promoting ‘climate-conscious food’. This term refers to the food produced through eco-friendly practices. Despite the benefits of climate-conscious food for individuals, the environment, and local tourism, its adoption remains limited. Conceptualized on visual information processing, this research comprises two studies employing bottom-up and top-down processing. It confirms that the type of content in AI-generated images, specifically “Food Presentation” versus “Preparation Process,” significantly influences consumers' perceptions of food quality and their purchasing intentions. This effect is moderated by consumers' knowledge of climate-conscious food and their level of environmental concern. By providing empirical evidence analyzed through multivariate statistical techniques, this study offers valuable practical and theoretical insights into how AI can promote climate-conscious food, thereby advancing sustainable gastronomy tourism.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105093"},"PeriodicalIF":10.9,"publicationDate":"2024-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Nature and adventure tourism rarely generate awe or pro-environmental behaviours: Conceptual and methodological rejoinder 自然旅游和探险旅游很少产生敬畏或亲环境行为：概念和方法上的反驳
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-21 DOI: 10.1016/j.tourman.2024.105088
Ralf C. Buckley , Zoë Jiabo Zhang , Meisha Liddon , Sonya Underdahl , Mary-Ann Cooper , Paula Brough
{"title":"Nature and adventure tourism rarely generate awe or pro-environmental behaviours: Conceptual and methodological rejoinder","authors":"Ralf C. Buckley ,&nbsp;Zoë Jiabo Zhang ,&nbsp;Meisha Liddon ,&nbsp;Sonya Underdahl ,&nbsp;Mary-Ann Cooper ,&nbsp;Paula Brough","doi":"10.1016/j.tourman.2024.105088","DOIUrl":"10.1016/j.tourman.2024.105088","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105088"},"PeriodicalIF":10.9,"publicationDate":"2024-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital nudging for sustainable tourist behavior in new media 新媒体中促进可持续旅游行为的数字提示
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-19 DOI: 10.1016/j.tourman.2024.105087
Xinyue Ni , Dan Wang , Jiarui Chang , Hui Li
{"title":"Digital nudging for sustainable tourist behavior in new media","authors":"Xinyue Ni ,&nbsp;Dan Wang ,&nbsp;Jiarui Chang ,&nbsp;Hui Li","doi":"10.1016/j.tourman.2024.105087","DOIUrl":"10.1016/j.tourman.2024.105087","url":null,"abstract":"<div><div>Digital nudging, a behavioral intervention blending the philosophy of nudging from behavioral economics with user interface design principles in information systems, demonstrates the potential to promote sustainability. However, its application in the tourism industry is still in its infancy. This article explores the humanistic aspect of interface design and conceptualizes the user interface in tourism as a “dynamic event-space” comprising three interactive layers: the information layer, participation layer, and immersion layer. Moreover, the study evaluates the current digital nudge design and proposes six promising design elements for future applications. The research expands digital nudging strategies for tourism researchers and practitioners, advocating intelligent, collaborative, and situational design patterns to foster sustainable tourist behaviors in the era of new media.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105087"},"PeriodicalIF":10.9,"publicationDate":"2024-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Fresh perspectives in our understanding of induced awe in tourism contexts: A response to Ralf Buckley and colleagues 从新的角度理解旅游环境中的诱发敬畏：对拉尔夫-巴克利及其同事的回应
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-18 DOI: 10.1016/j.tourman.2024.105089
Lujun Su , Mengyuan Li , Jun Wen , Xuehuan He
{"title":"Fresh perspectives in our understanding of induced awe in tourism contexts: A response to Ralf Buckley and colleagues","authors":"Lujun Su ,&nbsp;Mengyuan Li ,&nbsp;Jun Wen ,&nbsp;Xuehuan He","doi":"10.1016/j.tourman.2024.105089","DOIUrl":"10.1016/j.tourman.2024.105089","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105089"},"PeriodicalIF":10.9,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Construal level theory and online reviews: A search stage perspective 构想水平理论与在线评论：搜索阶段视角
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-18 DOI: 10.1016/j.tourman.2024.105090
Samuel N. Kirshner, Kevin Kuan, Micah Wang
{"title":"Construal level theory and online reviews: A search stage perspective","authors":"Samuel N. Kirshner,&nbsp;Kevin Kuan,&nbsp;Micah Wang","doi":"10.1016/j.tourman.2024.105090","DOIUrl":"10.1016/j.tourman.2024.105090","url":null,"abstract":"<div><div>Drawing on Construal Level Theory, we propose that consumer search stage (i.e., screening or selecting), not psychological distance, interacts with review features to influence review helpfulness. Through an online experiment, we test the interaction effects between textual concreteness, review valence and consumer search on review helpfulness at close and far temporal distances. Our findings support a congruency effect between consumer search stage and textual concreteness, showing that positive, abstract reviews are more helpful in the screening stage, while negative, concrete reviews are more helpful in the selection stage. Conversely, temporal distance had a negligible effect. Our results suggest that consumer search stages may confound previous findings on psychological distance and review helpfulness and have practical implications regarding review relevance for consumers.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105090"},"PeriodicalIF":10.9,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance 引导而又约束：房屋规则对 P2P 住宿租赁绩效的倒 U 型效应
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-16 DOI: 10.1016/j.tourman.2024.105081
Yuan Wang , Yu Fu , Xiang (Robert) Li
{"title":"Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance","authors":"Yuan Wang ,&nbsp;Yu Fu ,&nbsp;Xiang (Robert) Li","doi":"10.1016/j.tourman.2024.105081","DOIUrl":"10.1016/j.tourman.2024.105081","url":null,"abstract":"<div><div>House rules are essential for P2P accommodation hosts to regulate guest behavior and manage their properties; however, they can also represent a double-edged sword for guests. This research proposes to examine the joint effects of house rules from the perspective of human territoriality, and highlights two psychological mechanisms—uncertainty reduction and psychological reactance—that underline the nonlinear relationship between the number of house rules and rental performance. A sample of 12,108 Airbnb listings was processed using semi-supervised machine learning techniques as well as ordinary least squares and Bayesian estimations. Findings revealed an inverted U-shaped relationship: the number of house rules initially had a positive impact on rental performance, but this effect turned negative beyond a certain threshold. This relationship was mitigated by customer review volume. Conditions for the existence of an inverted U-shaped relationship were formally tested via Bayesian posterior distributions. Experimental evidence provided further support for the proposed mechanisms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105081"},"PeriodicalIF":10.9,"publicationDate":"2024-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142663165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context 乘客是捍卫者：揭示顾客与公司之间的认同在乘车旅行背景下信任与顾客公民行为关系中的作用
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-14 DOI: 10.1016/j.tourman.2024.105086
Linlin Su , Xusen Cheng , Alex Zarifis
{"title":"Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context","authors":"Linlin Su ,&nbsp;Xusen Cheng ,&nbsp;Alex Zarifis","doi":"10.1016/j.tourman.2024.105086","DOIUrl":"10.1016/j.tourman.2024.105086","url":null,"abstract":"<div><div>Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in the ride-hailing context. Our findings reveal that platforms can foster passengers' trust by sending service-related signals (i.e., service quality and structure assurance) and a firm-related signal (i.e., platform reputation). Customer-company identification (CCI) mediates the relationship between passengers' trust and CCB, where passengers engage in CCB by providing recommendations, exhibiting forgiving behaviour, providing feedback, and participating in research in ride-hailing. Additionally, firm-related signals, including platform size and reputation, enhance the positive relationship between trust and CCI. These findings contribute to the body of knowledge on trust, CCB, and signaling theory, providing potential practical implications for ride-hailing platforms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105086"},"PeriodicalIF":10.9,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does your company have the right influencer? Influencer type and tourism brand personality 您的公司是否拥有合适的影响者？影响者类型和旅游品牌个性
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-11-12 DOI: 10.1016/j.tourman.2024.105079
Jin Zhang , Zhuoyan Shao , Kui Wang
{"title":"Does your company have the right influencer? Influencer type and tourism brand personality","authors":"Jin Zhang ,&nbsp;Zhuoyan Shao ,&nbsp;Kui Wang","doi":"10.1016/j.tourman.2024.105079","DOIUrl":"10.1016/j.tourman.2024.105079","url":null,"abstract":"<div><div>Although virtual influencer marketing is emerging in tourism, few studies have demonstrated the influence of using virtual influencers on brand personality and how to enhance their endorsement efficacy. Across five experimental studies (<em>n = 1,914</em>), findings show that virtual influencers are judged to be less sincere but more exciting than their human counterparts. Such perceptions transfer to the tourism brands, making consumers view a brand endorsed by a virtual influencer as less sincere but more exciting than one endorsed by a human influencer. However, the disparity in sincere perception can be attenuated when virtual influencers are depicted as having empathy. In addition, aligning a virtual (vs. a human) influencer to brands that have an exciting (vs. sincere) personality enhanced endorsement effectiveness. The study extends downstream understanding of influencer endorsement on tourism brands and sheds light on how they can leverage virtual influencers to build favorable brand associations.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105079"},"PeriodicalIF":10.9,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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