Tourism Management最新文献_第2页

The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment 换位思考的阴暗面：在遭受顾客虐待的一线员工中，会加剧负面的元刻板印象

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-08-01 Epub Date: 2026-01-14 DOI: 10.1016/j.tourman.2026.105392

Yuchen Xu

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Systematic online trust building: Progressive effects of self-presentation strategies in peer-to-peer accommodation 系统在线信任建立：自我呈现策略在点对点适应中的递进效应

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-08-01 Epub Date: 2026-01-20 DOI: 10.1016/j.tourman.2026.105393

Shun Ye , Xiaohan Wang , Soey Sut Ieng Lei , Anna Yang

{"title":"Systematic online trust building: Progressive effects of self-presentation strategies in peer-to-peer accommodation","authors":"Shun Ye , Xiaohan Wang , Soey Sut Ieng Lei , Anna Yang","doi":"10.1016/j.tourman.2026.105393","DOIUrl":"10.1016/j.tourman.2026.105393","url":null,"abstract":"<div><div>Developing consumer trust in peer-to-peer accommodation has been challenging and complex. One of the main reasons for the lack of consumer trust is information asymmetry, which requires the hosts to provide comprehensive information to facilitate trust-building. While research has studied various trust-building elements and tactics, their effects have been examined independently, with limited understanding of their cumulative effects. Integrating signaling theory, uncertainty reduction theory, and social penetration theory, this research advocates trust-building as a layered and progressive process and proposes a triple-layer hierarchical framework that elucidates the incremental effects of informational, emotional, and social-relational self-presentation strategies. Using a series of step-up experiments conducted in verbal and non-verbal communication contexts, we demonstrate how the sequential introduction of three self-presentation strategies shapes purchase intention through progressive trust-building. An integrated framework that explains how the systematic integration of self-presentation tactics consolidates consumer trust is presented. Strategies for optimizing self-presentation for hosts are discussed.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"115 ","pages":"Article 105393"},"PeriodicalIF":12.4,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146014263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Exploring service innovation archetypes of generative artificial intelligence in tourism: Integrating the views of tourists and tourism technology entrepreneurs 旅游生成性人工智能服务创新原型探索：整合游客与旅游科技企业家的观点

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-08-01 Epub Date: 2026-02-05 DOI: 10.1016/j.tourman.2026.105413

Hakseung Shin , Yujeong Jo , Hongbi Kim , Jing (Bill) Xu

{"title":"Exploring service innovation archetypes of generative artificial intelligence in tourism: Integrating the views of tourists and tourism technology entrepreneurs","authors":"Hakseung Shin , Yujeong Jo , Hongbi Kim , Jing (Bill) Xu","doi":"10.1016/j.tourman.2026.105413","DOIUrl":"10.1016/j.tourman.2026.105413","url":null,"abstract":"<div><div>The rapid emergence of Generative Artificial Intelligence (GAI), particularly large language model (LLM)-based chatbots such as ChatGPT, has accelerated digital transformation across the tourism industry. Although GAI enhances service efficiency, personalization, and decision-making, it also raises concerns regarding trust, bias, ethical use, and uneven adoption across tourism enterprises. This study uses the Service Innovation Archetype framework to examine how GAI reshapes supply–demand interactions and service ecosystems. Adopting a phenomenological approach, this study explores the lived experiences of tourists and tourism technology entrepreneurs to uncover how GAI impacts value co-creation, managerial decision-making, and structural innovation. Findings reveal that current research often lacks theoretical integration and overlooks the complex feedback loops between tourists' perceptions and providers' strategies. Thus, this study contributes to a deeper conceptual understanding of GAI's role in tourism innovation and provides a critical insight into guiding the responsible, inclusive, and sustainable adoption of GAI technologies in tourism.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"115 ","pages":"Article 105413"},"PeriodicalIF":12.4,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146134338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Invisible disabilities and tourism: Rethinking accessibility through chronic illness 看不见的残疾和旅游：通过慢性病重新思考无障碍

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-08-01 Epub Date: 2026-02-02 DOI: 10.1016/j.tourman.2026.105411

Piotr Zientara

{"title":"Invisible disabilities and tourism: Rethinking accessibility through chronic illness","authors":"Piotr Zientara","doi":"10.1016/j.tourman.2026.105411","DOIUrl":"10.1016/j.tourman.2026.105411","url":null,"abstract":"<div><div>Tourism accessibility research has largely focused on visible and stable impairments, with attention directed primarily toward physical barriers and architectural design. This paper argues that such approaches neglect the realities of invisible disabilities – particularly chronic, fluctuating, and stigmatized conditions such as inflammatory bowel disease, including Crohn's disease and ulcerative colitis. Drawing on disability studies and phenomenological accounts of chronic illness, the paper shows how invisible disabilities systematically constrain tourism participation despite their prevalence and societal significance. Critically examining the medical, social, and biopsychosocial models as commonly applied in tourism research, the commentary demonstrates their limited capacity to capture fluctuation, stigma, and disclosure. It advances an experiential perspective on accessibility that foregrounds lived embodiment, uncertainty, and recognition. Using inflammatory bowel disease as an illustrative case rather than a universal proxy, the paper identifies implications for tourism infrastructure, service encounters, staff training, policy frameworks, and information transparency. Recognizing invisible disabilities is essential if tourism is to move beyond architectural compliance toward genuinely inclusive, dignified, and ethical forms of accessibility.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"115 ","pages":"Article 105411"},"PeriodicalIF":12.4,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146111042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Guided by humans or technology? Tour mode effects on children's long-term learning outcomes 人类还是科技？旅游模式对儿童长期学习成果的影响

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-08-01 Epub Date: 2026-01-14 DOI: 10.1016/j.tourman.2026.105394

Muhai Chen , Shanshi Li , Xiaoman Zhou , Chuandong Hu , Yaqing Wang

引用次数: 0

Breaking the chain of contagion: Governing customer-to-customer misbehavior in tourism services 打破传染链：治理旅游服务中顾客对顾客的不当行为

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-06-01 Epub Date: 2025-11-21 DOI: 10.1016/j.tourman.2025.105354

Yu-Hao Zheng , Lu-Zi Lin , Tao Xu , Weiling Zhuang , Cai-Yao Li

{"title":"Breaking the chain of contagion: Governing customer-to-customer misbehavior in tourism services","authors":"Yu-Hao Zheng , Lu-Zi Lin , Tao Xu , Weiling Zhuang , Cai-Yao Li","doi":"10.1016/j.tourman.2025.105354","DOIUrl":"10.1016/j.tourman.2025.105354","url":null,"abstract":"<div><div>Customer-to-customer (C2C) misbehavior is prevalent in tourism services, undermining tourists’ experiences and posing a significant management challenge due to its contagious nature. While frontline employee (FLE) intervention is critical for service recovery, the efficacy of different strategies remains underexplored. This study examines two types of normative appeals: descriptive appeals (emphasizing behavioral prevalence) and injunctive appeals (emphasizing rule enforcement). Across four experiments, the findings show that injunctive appeals such as enforcing rules or issuing warnings significantly increase bystanders compliance. Furthermore, individual differences in perceptions of organizational motives moderate these effects, as consumers with high levels of cynicism respond more positively to injunctive appeals. These findings refine the “customer-first” doctrine by demonstrating that rule-based interventions more effectively restore order and achieve genuine customer-centricity than undue accommodation. Over, this study advances theoretical understanding of bystander cognition and behavior in service encounters and provides actionable guidance for FLEs dealing with C2C misbehavior.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105354"},"PeriodicalIF":12.4,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145555362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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A holistic analysis of the impact of event sports tourism in Sport Mega-Events: Evidence from the Santiago 2023 Pan American Games in Chile 大型体育赛事中赛事体育旅游影响的整体分析：来自2023年智利圣地亚哥泛美运动会的证据

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-06-01 Epub Date: 2025-12-30 DOI: 10.1016/j.tourman.2025.105383

David Gallegos-Meza , Marcelo Lufin , Gonzalo Bravo

{"title":"A holistic analysis of the impact of event sports tourism in Sport Mega-Events: Evidence from the Santiago 2023 Pan American Games in Chile","authors":"David Gallegos-Meza , Marcelo Lufin , Gonzalo Bravo","doi":"10.1016/j.tourman.2025.105383","DOIUrl":"10.1016/j.tourman.2025.105383","url":null,"abstract":"<div><div>Major urban regions in the Global South host Sport Mega-Events (SMEs) to stimulate sports tourism, yet studies of their sustainability have produced inconclusive findings. Most prior work treats economic, socioeconomic, and environmental dimensions separately, overlooking how these factors interact with each other. A Miyazawa environmental model combined with a spatial analysis is proposed to evaluate their impacts, decomposing effects between economic sectors, household income groups, and municipal levels. The model is applied to the Santiago Metropolitan Region in Chile, using expenditure of sports tourists who attended the Santiago 2023 Pan American Games. Findings indicates that sports tourism generated heterogeneous mixed economic effects by sector, household groups, and spatially within-municipalities. Moreover, these effects are also significantly affected by the different magnitudes of responsibility for environmental pollution emissions. These insights suggest that policymakers should tailor strategies to the specific profiles of different municipalities in order to ensure truly sustainable sports-tourism development in SMEs.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105383"},"PeriodicalIF":12.4,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145883266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How tourism can alleviate death anxiety? The application of terror management theory in the context of tourism with physical disability 旅游如何缓解死亡焦虑？恐怖管理理论在残障旅游中的应用

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-06-01 Epub Date: 2026-01-03 DOI: 10.1016/j.tourman.2025.105389

Guanghui Qiao , Zhilong Shao , Yushunan Dai , Chao Tu

{"title":"How tourism can alleviate death anxiety? The application of terror management theory in the context of tourism with physical disability","authors":"Guanghui Qiao , Zhilong Shao , Yushunan Dai , Chao Tu","doi":"10.1016/j.tourman.2025.105389","DOIUrl":"10.1016/j.tourman.2025.105389","url":null,"abstract":"<div><div>This study, grounded in Terror Management Theory, explores how tourism can alleviate death anxiety—a psychological state characterized by fear and apprehension related to the inevitability of death—in tourists with physical disabilities by addressing their basic psychological needs. The research involved in-depth exploration with 20 individuals with physical disabilities. The findings reveal that tourism activities, by fulfilling the basic psychological needs of these tourists in the realms of Self-Control, Capability Confidence, and the Social Integration, have successfully reduced their perceived levels of death anxiety. Additionally, the study constructs a model that demonstrates how tourism activities can fulfill the basic psychological needs of tourists with physical disabilities, thereby alleviating their death anxiety. Subsequently, this model was validated through quantitative research involving 325 individuals with physical disabilities. This study not only enriches the application of Terror Management Theory in the field of tourism but also provides strategic guidance for tourism practice.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105389"},"PeriodicalIF":12.4,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145883340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Dynamism by design: The zoom effects in short video tourism marketing 动态设计：短视频旅游营销中的变焦效应

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-06-01 Epub Date: 2025-12-02 DOI: 10.1016/j.tourman.2025.105358

Lujun Su , Yuxi Yang , Songshan (Sam) Huang , Xuehuan He

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How perceived social mobility affects tourism expenditure: A cross-cultural perspective 感知社会流动性如何影响旅游支出：跨文化视角

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-06-01 Epub Date: 2025-12-03 DOI: 10.1016/j.tourman.2025.105372

Bi Yang , Anqi (Angie) Luo , Yizhi Fang , Luorong (Laurie) Wu

{"title":"How perceived social mobility affects tourism expenditure: A cross-cultural perspective","authors":"Bi Yang , Anqi (Angie) Luo , Yizhi Fang , Luorong (Laurie) Wu","doi":"10.1016/j.tourman.2025.105372","DOIUrl":"10.1016/j.tourman.2025.105372","url":null,"abstract":"<div><div>Perceived social mobility (PSM) has garnered significant attention in economics, sociology, and psychology, yet it remains under-explored in tourism research. This article addresses this gap by investigating how PSM influences tourism expenditure differently across cultures characterized by indulgence versus restraint. Utilizing a multi-method approach comprising one secondary dataset (n = 71,091) and three experimental studies (n = 281, 159, and 160, respectively), we present several findings: (1) heightened PSM increases (decreases) tourism expenditure in indulgent (restrained) societies exemplified by the UK (China); (2) hedonism serves as the psychological mechanism that mediates the interactive effect of PSM and cultural orientation (indulgence vs. restraint); and (3) the nature of tourism benefits (hedonic vs. eudaimonic) constitutes a vital boundary condition. Specifically, when hedonic benefits are emphasized, the foregoing effects persist. Contrastingly, when eudaimonic benefits are highlighted, the relationship between PSM and tourism expenditure becomes non-significant in indulgent societies, whereas shifting to positive in restrained cultures.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105372"},"PeriodicalIF":12.4,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145657197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0