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Business continuity management in the sharing economy: Insights from Airbnb online reviews 共享经济中的业务连续性管理：从 Airbnb 在线评论中获得的启示
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-11 DOI: 10.1016/j.tourman.2024.105067
Bowei Chen , Thomas Boysen Anker , Xiaoning Liang
{"title":"Business continuity management in the sharing economy: Insights from Airbnb online reviews","authors":"Bowei Chen ,&nbsp;Thomas Boysen Anker ,&nbsp;Xiaoning Liang","doi":"10.1016/j.tourman.2024.105067","DOIUrl":"10.1016/j.tourman.2024.105067","url":null,"abstract":"<div><div>The aim of this paper is to demonstrate how text mining of online reviews can support business continuity management in the sharing economy during market turbulence. We use topic modelling and sentiment analysis of Airbnb online reviews to identify specific areas where short-term rental hosts can harness the power of the sharing-economy business model to bounce back from market disruption. The dataset comprises 894,686 online Airbnb reviews from the pre- and post-Covid periods. We approach the pandemic as a paradigm example of a high-impact, external market shock and infer insights and recommendations from the dataset that are relevant to the general understanding of business continuity management in the short-term rental, peer-to-peer sharing economy.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105067"},"PeriodicalIF":10.9,"publicationDate":"2024-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Quality-of-life: A critical examination of research progress 生活质量：对研究进展的严格审查
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105070
Muzaffer Uysal , Adiyukh Berbekova , Jiahui Wang
{"title":"Quality-of-life: A critical examination of research progress","authors":"Muzaffer Uysal ,&nbsp;Adiyukh Berbekova ,&nbsp;Jiahui Wang","doi":"10.1016/j.tourman.2024.105070","DOIUrl":"10.1016/j.tourman.2024.105070","url":null,"abstract":"<div><div>Quality-of-life (QoL) and well-being research in tourism have significantly increased over the past two decades and today presents one of the fastest expanding and inviting areas of research. This study critically examines the QoL and well-being research progress through bibliometric and qualitative thematic analyses. The paper provides a comprehensive overview of the existing perspectives, and conceptual and operational characteristics of this research stream, and further identifies emerging themes and new research directions. While the impact of tourism development on the QoL of residents/communities, tourists, and industry providers is well understood, there is a lack of empirical research focusing on the inclusion and infusion of QoL indicators to measure performance, facilitate tourism policy and governance, and guide destination management. Designing for QoL is discussed as an encompassing approach to destination development that will promote QoL for all stakeholders involved.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105070"},"PeriodicalIF":10.9,"publicationDate":"2024-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A taste of rural: Exploring the uncaptured value of tourism in Basilicata 乡村的味道探索巴西利卡塔未被捕获的旅游价值
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105069
Stella Moliterni, Katrin Zulauf, Ralf Wagner
{"title":"A taste of rural: Exploring the uncaptured value of tourism in Basilicata","authors":"Stella Moliterni,&nbsp;Katrin Zulauf,&nbsp;Ralf Wagner","doi":"10.1016/j.tourman.2024.105069","DOIUrl":"10.1016/j.tourman.2024.105069","url":null,"abstract":"<div><div>Rural communities often struggle to adapt to societal and economic changes, but their cultural heritage can play a pivotal role in tourism development and establishing expectations for future development. Drawing upon community-based tourism theory, this study offers a fresh perspective on the untapped value in rural areas by considering the unique cultural identity and culinary heritage of Basilicata, Italy. It investigates the facilitators and inhibitors of social and economic progress as perceived by tourism vendors and tourists, examines how tourism contributes to the development of the rural web, and explores the uncaptured value between entrepreneurial activities in culinary tourism and political, governmental, and administrative measures. Aligning with the heritage areas movement, this study draws attention to the importance of preserving landscapes, local identities, and common goods. The results clarify the impact of tourism's localness on rural regions, particularly through tourism activities and local sourcing practices, and aim to inform strategies for employing tourism to develop rural areas.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105069"},"PeriodicalIF":10.9,"publicationDate":"2024-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The tourist metasafety framework (TMF): Toward a holistic understanding of tourist safety 游客元安全框架（TMF）：全面了解游客安全
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105071
Chaowu Xie , Mengting Wang , Jiangchi Zhang , Songshan Sam Huang , Jun Yu
{"title":"The tourist metasafety framework (TMF): Toward a holistic understanding of tourist safety","authors":"Chaowu Xie ,&nbsp;Mengting Wang ,&nbsp;Jiangchi Zhang ,&nbsp;Songshan Sam Huang ,&nbsp;Jun Yu","doi":"10.1016/j.tourman.2024.105071","DOIUrl":"10.1016/j.tourman.2024.105071","url":null,"abstract":"<div><div>This article introduces the Tourist Metasafety Framework, integrating state and trait safety for a holistic view of tourist safety. Utilizing LDA, Study 1 analyzed 650 tourist interviews, revealing three dimensions of state safety—physiological, psychological, and ontological—and identifying trait safety as secure attachment. Study 2 explored the influence of the TMF componeents on tourist safety behavior, finding that secure attachment positively impacts safety compliance and participation. Additionally, the three dimensions of state safety serve as parallel mediators between secure attachment and safety behaviors, while the public opinion climate of risk negatively moderates this relationship. This research elucidates the behavioral regulation process of tourist metasafety as \"trait safety → state safety → safety response,\" offering theoretical insights and practical guidance for enhancing tourist safety behaviors and managing negative public opinions in tourist destinations.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105071"},"PeriodicalIF":10.9,"publicationDate":"2024-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting 平衡经济效益与环境成本：在旅游市场定位中引入碳足迹指标
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-09 DOI: 10.1016/j.tourman.2024.105066
Inmaculada Gallego , Xavier Font , Anna Torres-Delgado
{"title":"Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting","authors":"Inmaculada Gallego ,&nbsp;Xavier Font ,&nbsp;Anna Torres-Delgado","doi":"10.1016/j.tourman.2024.105066","DOIUrl":"10.1016/j.tourman.2024.105066","url":null,"abstract":"<div><div>We argue that governments’ decisions to target certain tourist markets must consider both benefits and costs. We design a composite indicator methodology to assess economic benefits, using six classic indicators of market desirability (leadership, dynamism, seasonality, length of stay, expenditure and connectivity), which we complement with two carbon footprint indicators indicative of some of the costs incurred by the planet (CO<sub>2e</sub> per tourist night and CO<sub>2e</sub> per tourist trip). We model how target market decisions should change as the weight given to carbon costs changes from zero (current scenario) to 25% and 50% in the set of indicators used to select target markets. Adding carbon data in a cost-benefit analysis makes regional and national markets much more attractive than distant markets due to their low carbon footprints, despite shorter tourist stays or lower expenditures. Our method can inform government strategies to decarbonize while maintaining a clear market focus.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105066"},"PeriodicalIF":10.9,"publicationDate":"2024-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities 韩国城市中亚洲、欧洲和北美游客城市内旅游活动的空间集中度和群体间差异
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-08 DOI: 10.1016/j.tourman.2024.105064
Jingyi Cheng , Yang Xu , Izzy Yi Jian , Mengyao Ren , Sangwon Park
{"title":"Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities","authors":"Jingyi Cheng ,&nbsp;Yang Xu ,&nbsp;Izzy Yi Jian ,&nbsp;Mengyao Ren ,&nbsp;Sangwon Park","doi":"10.1016/j.tourman.2024.105064","DOIUrl":"10.1016/j.tourman.2024.105064","url":null,"abstract":"<div><div>With increasing concerns about overtourism and its associated impacts, there remains an imperative need to understand the spatial concentration of tourist activities within destinations. This study demonstrates that mobile phone data can be leveraged to accurately quantify the spatial concentration effect and potential heterogeneity among travelers with different social backgrounds. We introduce an analytical framework and demonstrate its efficacy through a case study of international travelers in three Korean cities (Seoul, Busan and Jeju). Results show that Asian travelers exhibit the highest spatial concentration, followed by European and North Americans, a finding that is consistent across all three cities and different times of the day. The Theil’s entropy index effectively portrays spatial similarity of activities among the three groups, revealing that the spatial preferences of European travelers are intermediate between those of Asians and North Americans. The findings underscore the importance of considering travelers’ social backgrounds in tourist flow management.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105064"},"PeriodicalIF":10.9,"publicationDate":"2024-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach 重新审视旅游业和酒店业服务景观对顾客的影响：复杂性方法
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-05 DOI: 10.1016/j.tourman.2024.105068
Spiros Gounaris , Kalliopi Chatzipanagiotou , Kalipso Karantinou , Christos D. Koritos
{"title":"Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach","authors":"Spiros Gounaris ,&nbsp;Kalliopi Chatzipanagiotou ,&nbsp;Kalipso Karantinou ,&nbsp;Christos D. Koritos","doi":"10.1016/j.tourman.2024.105068","DOIUrl":"10.1016/j.tourman.2024.105068","url":null,"abstract":"<div><div>The critical role of built environment (servicescape) on customers' psychological and behavioral responses has been extensively documented in tourism and hospitality. Researchers, however, have relied on a variety of ways to operationalize the servicescape effects on customers' responses, none of which accounts for the subjectivity governing how customers perceive and interact with the servicescape. Through a qualitative and a quantitative study across full-service restaurants, this study demonstrates that customers perceive servicescape components in configurations rather than in isolation, ad hoc groups, or holistically. Moreover, contrary to what past research has declared, customers' future behavioral responses (i.e., approach/avoidance) emerge not in a sequential/linear mode but rather through a complex/combinatory process. On the basis of these findings, the study showcases a set of methods and analytical techniques for helping researchers and practitioners gauge customer-generated servicescape configurations and identify the complex pathways through which such configurations shape customers’ behavioral intentions.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105068"},"PeriodicalIF":10.9,"publicationDate":"2024-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Morality expression drives favorable consumer outcomes for P2P tour guide: The role of elevation, trust, and enjoyment 道德表达促使消费者对 P2P 导游产生好感：提升、信任和乐趣的作用
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-10-04 DOI: 10.1016/j.tourman.2024.105065
Tian Ye , Anna S. Mattila
{"title":"Morality expression drives favorable consumer outcomes for P2P tour guide: The role of elevation, trust, and enjoyment","authors":"Tian Ye ,&nbsp;Anna S. Mattila","doi":"10.1016/j.tourman.2024.105065","DOIUrl":"10.1016/j.tourman.2024.105065","url":null,"abstract":"<div><div>The emerging peer-to-peer platforms enable individual tour guides to market themselves via online profiles. Given the growing societal interest in responsible tourism, tour guides can utilize online profiles to communicate responsible tourism endeavors that showcase positive moral character. However, how consumers respond to such expressions of responsible conduct is unknown. Through four experiments, we find that a moral self-description (vs. social or control) elicited higher elevation, further enhancing trust and enjoyment, leading to more favorable consumer responses (i.e., booking intention, willingness to pay, and likelihood to recommend). Thus, the underlying mechanisms are explained by elevation, trust, and enjoyment. Moreover, consumers' self-esteem and tour guides' motives are two boundary conditions. Specifically, positive reactions to the tour guide's morality expression are more pronounced among high self-esteem individuals and when the guide is intrinsically motivated. This research contributes to the literature on P2P tourism services and offers practical implications for tourism providers.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105065"},"PeriodicalIF":10.9,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142428755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Shaping digital luxury perception: The impact of curvature in website design 塑造数字奢侈品感知：网站设计中曲率的影响
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-09-26 DOI: 10.1016/j.tourman.2024.105059
Jun Chen, Xinran Lehto
{"title":"Shaping digital luxury perception: The impact of curvature in website design","authors":"Jun Chen,&nbsp;Xinran Lehto","doi":"10.1016/j.tourman.2024.105059","DOIUrl":"10.1016/j.tourman.2024.105059","url":null,"abstract":"<div><div>Design-oriented studies play a pivotal role in shaping the future of hospitality, as they directly influence guest experience, operational efficiency, and even brand identity. This research pioneers the exploration of how font and corner curvature—two indispensable elements of website graphic design—affect the perception of luxury in digital branding through hedonic values and readability. Utilizing a mock-up luxury hotel website, we examined the effects of corner and font curvature through an experiment with 182 participants. The results show that: 1) both rounded corners and fonts increase the site's hedonic value, 2) rounded fonts improve readability, 3) hedonic value and readability significantly enhance luxury perception, and 4) sharp corners improve luxury perception. We recommend a combination of sharp corners and rounded fonts for luxury hotels, as sharp corners enhance luxury perception while rounded fonts improve readability and hedonic values. This approach balances brand identity with functionality and digital pleasure.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105059"},"PeriodicalIF":10.9,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142321939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effect of popular culture on tourism firms' market value:A destination brand equity perspective 流行文化对旅游企业市场价值的影响：从目的地品牌资产的角度看问题
IF 10.9 1区 管理学
Tourism Management Pub Date : 2024-09-26 DOI: 10.1016/j.tourman.2024.105060
Yelim (Erin) Kim, Juan Luis Nicolau
{"title":"Effect of popular culture on tourism firms' market value:A destination brand equity perspective","authors":"Yelim (Erin) Kim,&nbsp;Juan Luis Nicolau","doi":"10.1016/j.tourman.2024.105060","DOIUrl":"10.1016/j.tourman.2024.105060","url":null,"abstract":"<div><div>Popular culture provides numerous benefits to destinations, enhancing their image, reputation, and sales. While previous research on its impact on tourism has predominantly focused on individuals’ perception and behavior toward a destination, little attention has focused on its potential spillover effect on the tourism and hospitality firms. This spillover can create destination brand-related intangible assets that positively influence firm value. Based on the customer-based brand equity theoretical framework, this study reveals that popular culture significantly affects the firm value of the tourism and hospitality industries, with notable effects observed two days after the event. Individual companies operating under the umbrella brand of a destination gain advantages from the improved brand knowledge associated with that overarching brand. The findings also highlight that the unique characteristics and nuances of popular cultural content, such as its genre, popularity scope, and celebrity effect, play a crucial role in shaping the magnitude of its impact.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105060"},"PeriodicalIF":10.9,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142321941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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