Tourism Management最新文献_第10页

Using adaptive cycles and panarchy to understand processes of touristification and gentrification in Valencia, Spain 利用适应性循环和泛结构理解西班牙巴伦西亚的旅游化和城市化进程

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-14 DOI: 10.1016/j.tourman.2024.105011

Shirley Nieuwland , Mariangela Lavanga , Ko Koens

{"title":"Using adaptive cycles and panarchy to understand processes of touristification and gentrification in Valencia, Spain","authors":"Shirley Nieuwland , Mariangela Lavanga , Ko Koens","doi":"10.1016/j.tourman.2024.105011","DOIUrl":"10.1016/j.tourman.2024.105011","url":null,"abstract":"<div><p>This paper takes a multi-level approach to gain a better understanding of (tourism) gentrification and tourism excesses in three popular tourist neighbourhoods in Valencia, Spain. This city radically changed tourism policies in 2015, from a top-down approach that was focused on economic growth, towards one in which localhood and community development are stimulated. However, the change has done little to mitigate issues related to high levels of gentrification and touristification. This issue has been investigated using adaptive cycles and panarchy as a framework. Using these concepts has helped clarify how current policies mainly stimulate bottom-up innovations to overcome the lack of creative capacity at the local level (in other words, the ‘poverty trap’). Yet they insufficiently address processes that relate to the worldviews and higher governance levels that contribute to maintaining the current economic growth-oriented tourism ecosystem (the ‘rigidity trap’). The implications of our findings and ways forward conclude the paper.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105011"},"PeriodicalIF":10.9,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001304/pdfft?md5=a93cb87a14c36458539e8d625c007088&pid=1-s2.0-S0261517724001304-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141985398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Encountering robots: Customers’ autonomous behaviors in tourism services 与机器人相遇：顾客在旅游服务中的自主行为

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-14 DOI: 10.1016/j.tourman.2024.105027

Jingyu Liu , Yibei Li , Weiwei Li , Deguang Liu

{"title":"Encountering robots: Customers’ autonomous behaviors in tourism services","authors":"Jingyu Liu , Yibei Li , Weiwei Li , Deguang Liu","doi":"10.1016/j.tourman.2024.105027","DOIUrl":"10.1016/j.tourman.2024.105027","url":null,"abstract":"<div><p>Service providers shape customers’ desires to increase their profits, potentially limiting customer choices and expression. This is prominent in tourism because of the unfamiliarity and uncertainty of destinations. Drawing on social impact theory, we posit that customers feel more comfortable and behave more autonomously when they encounter a service provider with less social impact. Through five scenario-based experiments and one field experiment, our findings illustrate that customers are more willing to develop autonomous behaviors under robotic service than under human service. Service robots are perceived to possess less social influence than human employees, allowing customers to feel more comfortable and behave more autonomously. We also discuss the boundary conditions of self-presentation concern and self-construal on this effect. This study enriches the research on social impact theory and consumer autonomy and provides actionable insights into robotic adoption in tourism services.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105027"},"PeriodicalIF":10.9,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001468/pdfft?md5=0ef61c4aa1c143bddaa169b67d71d726&pid=1-s2.0-S0261517724001468-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141985399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Curators or creators: Role configurations of digital innovation strategy in museum tourism destination and the principles underlying their attractiveness 策展人还是创造者：博物馆旅游目的地数字创新战略的角色配置及其吸引力的基本原则

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-14 DOI: 10.1016/j.tourman.2024.105024

Jin Xu , Pei-hua Shi , Xi Chen

{"title":"Curators or creators: Role configurations of digital innovation strategy in museum tourism destination and the principles underlying their attractiveness","authors":"Jin Xu , Pei-hua Shi , Xi Chen","doi":"10.1016/j.tourman.2024.105024","DOIUrl":"10.1016/j.tourman.2024.105024","url":null,"abstract":"<div><p>Digital innovation has emerged as a pivotal strategy for enhancing museum tourism attractiveness, yet its enablers and complex mechanisms are still underexplored. Should museums enhance existing experiences through exploitative innovation or create novel ones through exploratory innovation? This research selects 31 provincial representative museums in China as samples and undertakes a comprehensive case analysis employing interviews, official documents, public records, and other relevant materials. The analysis combines case analysis with fuzzy-set Qualitative Comparative Analysis (fsQCA). Our findings reveal: (1) Critical enablers include cultural relics data assets, smart tourism systems, dynamic capabilities, innovation alliances, public demand, and financial backing. (2) Through various configurations of enablers, we reveal three approaches: Extroverted Creator (exogenous-oriented exploratory), Responsive Curator (exploitative), and Introverted Creator (endogenous-oriented exploratory). Results deepen theoretical insights into digital innovation in museum tourism and equip destinations with a strategic positioning map to assess their own innovation ecosystem and develop context-specific strategies.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105024"},"PeriodicalIF":10.9,"publicationDate":"2024-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001432/pdfft?md5=29909bc2bc942b8378b24b742d64a1ed&pid=1-s2.0-S0261517724001432-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141985397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-10 DOI: 10.1016/j.tourman.2024.105014

Julia Schiemann, Julian Philipp

引用次数: 0

Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination 危机中求生存：在制裁肆虐的目的地，作为一名女性建立旅游创业复原力

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.tourman.2024.105025

Siamak Seyfi , Albert Nsom Kimbu , Masoomeh Tavangar , Tan Vo-Thanh , Mustafeed Zaman

{"title":"Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination","authors":"Siamak Seyfi , Albert Nsom Kimbu , Masoomeh Tavangar , Tan Vo-Thanh , Mustafeed Zaman","doi":"10.1016/j.tourman.2024.105025","DOIUrl":"10.1016/j.tourman.2024.105025","url":null,"abstract":"<div><p>Research on gender-related challenges within tourism entrepreneurship is expanding; however, scant attention has been paid to how women entrepreneurs build resilience during sustained periods of politico-economic crisis. This knowledge gap is particularly salient in developing countries, like Iran, which have endured prolonged international sanctions and subsequent economic hardship, where women also contend with the distinct obstacles of a ‘religious theocracy’. Employing social constructionist theory and guided by poststructural feminist lens, this study investigated the lived experiences and mechanisms through which Iranian women tourism entrepreneurs/intrapreneurs build resilience amidst sustained crises. Our findings reveal that sanctions create a gender crisis in Iran, and for Iranian women, entrepreneurship becomes a powerful expression of independence and resistance against both external sanctions and theocratic structures. Introducing the concept of ‘gendered entrepreneurial resilience’, the study challenges assumptions of gender neutrality in entrepreneurial resilience discourse and offers a contextualized theoretical perspective that elevates marginalized voices.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105025"},"PeriodicalIF":10.9,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001444/pdfft?md5=361d75f97820ffdba99ccf750db71456&pid=1-s2.0-S0261517724001444-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141963711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond static rankings: A tourist experience-driven approach to measure destination competitiveness 超越静态排名：衡量目的地竞争力的游客体验驱动法

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.tourman.2024.105022

Jinyan Chen , Jie Wu , Dan Wang , Bela Stantic

{"title":"Beyond static rankings: A tourist experience-driven approach to measure destination competitiveness","authors":"Jinyan Chen , Jie Wu , Dan Wang , Bela Stantic","doi":"10.1016/j.tourman.2024.105022","DOIUrl":"10.1016/j.tourman.2024.105022","url":null,"abstract":"<div><p>In the dynamic field of destination management, maintaining a destination's competitiveness requires understanding the evolving preferences of tourists. However, current research often adopts a static approach, failing to capture the dynamic nature of tourist needs and the evolving competitiveness of a destination. To address this, we introduce a novel approach using user-generated content from various social media platforms over a six-year period to assess key attributes that influence destination competitiveness. The results indicate that attributes in deciding destination competitiveness are not fixed, with some remaining stable factors in competitiveness, while others fluctuate over time. Attributes that even alter their competitive standing could significantly impact overall destination competitiveness. This research contributes a dynamic model that allows destination managers to adapt strategies in real time, aligning with current market conditions and enhancing competitiveness in the tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105022"},"PeriodicalIF":10.9,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001419/pdfft?md5=83e99e396d3d07d842e0099bcfccb187&pid=1-s2.0-S0261517724001419-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

E.M.JernsandM.PerssonE.LundbergTourism, Knowledge and Learning2024RoutledgeLondon130pp.

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-08 DOI: 10.1016/j.tourman.2024.105013

Ayyub Damran, Ahmad Yulisar Barmansah Nur, Mamnunah

引用次数: 0

Customer mistreatment and employees’ coping strategies: A Meta-SEM analysis 客户虐待与员工的应对策略：Meta-SEM 分析

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-07 DOI: 10.1016/j.tourman.2024.105023

Yu Ma , Pei Liu , Xinru An , Zhongda Wu , Aimei Li , Changqin Lu

{"title":"Customer mistreatment and employees’ coping strategies: A Meta-SEM analysis","authors":"Yu Ma , Pei Liu , Xinru An , Zhongda Wu , Aimei Li , Changqin Lu","doi":"10.1016/j.tourman.2024.105023","DOIUrl":"10.1016/j.tourman.2024.105023","url":null,"abstract":"<div><p>Despite the numerous studies on customer mistreatment, our understanding of the effectiveness of coping strategies for customer mistreatment remains limited. This research provides a meta-analytic structural equation modeling (meta-SEM) analysis to explore the distinctive coping types that employees may use when encountering customer mistreatment, as well as the subsequent outcomes. Drawing on the regulatory focus theory and the coping toward customer mistreatment, we categorize various coping strategies into three types (i.e., <em>goal-oriented promotive coping</em>, <em>confrontation-oriented promotive coping</em>, and <em>preventive coping</em>), and propose that these coping types have differential relationships with outcomes. Through a meta-SEM analysis based on 143 articles and 155 independent samples (<em>N</em> = 44,378), we found that these three coping types significantly mediated the mistreatment–outcomes relationships, and that <em>goal-oriented promotive coping</em> was a more beneficial type of coping. This research provides significant implications for employees and organizations to effectively cope with customer mistreatment.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105023"},"PeriodicalIF":10.9,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001420/pdfft?md5=ef3034ea788c4d3fe8261d83cc345ed6&pid=1-s2.0-S0261517724001420-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141904869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Do tourists experience suffering when they touch the wailing wall? 游客在触摸哭墙时会感到痛苦吗？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-06 DOI: 10.1016/j.tourman.2024.105021

Xingyang Lv , Zixin Yuan , Fang Wan , Tian Lan , Gila Oren

引用次数: 0

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-05 DOI: 10.1016/j.tourman.2024.105018

Wadim Strielkowski

引用次数: 0