Tourism ManagementPub Date : 2024-06-14DOI: 10.1016/j.tourman.2024.104978
Lu (Monroe) Meng , Yongyue Bie , Mengya Yang , Yijie Wang
{"title":"The effect of human versus virtual influencers: The roles of destination types and self-referencing processes","authors":"Lu (Monroe) Meng , Yongyue Bie , Mengya Yang , Yijie Wang","doi":"10.1016/j.tourman.2024.104978","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104978","url":null,"abstract":"<div><p>Social media influencers are increasingly recognized for their ability to influence tourists' decision-making processes. The emergent phenomenon of virtual influencers presents an unprecedented challenge to their human counterparts, reshaping the dynamics of the tourism industry. It remains a challenge to integrate various forms of destination advertising and harmonize the approaches of both human and virtual influencers to effectively attract tourists. This study addresses this gap by investigating the effectiveness of human and virtual influencers in endorsing natural versus cultural destinations. Adopting source credibility theory, we conduct five empirical studies. Our findings reveal that virtual influencers boost visit intentions for cultural destinations, while human influencers do so for natural destinations. Credibility and self-referencing play a serially mediating role in this process. Furthermore, this study explores the moderating role of tourists’ preference for uniqueness. This research offers valuable insights for tourism industry managers aiming to harness the power of virtual influencers effectively.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 104978"},"PeriodicalIF":12.7,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000979/pdfft?md5=3df43ba51cce6984e85296f0aa4c103c&pid=1-s2.0-S0261517724000979-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141322520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-06-12DOI: 10.1016/j.tourman.2024.104975
Jiaojiao Sun , Xingyang Lv
{"title":"Red heart at dark sites: The production of embodied patriotic ritual in tourism","authors":"Jiaojiao Sun , Xingyang Lv","doi":"10.1016/j.tourman.2024.104975","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104975","url":null,"abstract":"<div><p>“Red tourism” serves political and educational functions. It could take dark tourism sites as the spatial basis for constructing the red experience, with patriotism cultivation as the result. Taking the Memorial Hall of the Victims in Nanjing Massacre by Japanese Invaders as a case study, this research integrates field survey data, spatial luminosity, and user-generated content. It explores how the museum space unifies the spiritual production of body (visual darkness), experience (dark and red experiences), and patriotism, illustrates how the official discourse constructs the sites as a red experience, and demonstrates the process of transforming abstract history into individual psychological experiences through bodily and personal narration. Furthermore, this research constructs an approach from individual to collective emotion and the production mechanism of patriotism. The study offers a new reference for tourism experience and provides a highly representative case and theoretical analysis for “dark” and “red” tourism.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 104975"},"PeriodicalIF":12.7,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000943/pdfft?md5=667aebadaed3a95b5bc98ea70bacb593&pid=1-s2.0-S0261517724000943-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141314787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-06-12DOI: 10.1016/j.tourman.2024.104979
Xi Y. Leung , YunYing Susan Zhong , Jie Sun
{"title":"The impact of social media influencer's age cue on older adults' travel intention: The moderating roles of travel cues and travel constraints","authors":"Xi Y. Leung , YunYing Susan Zhong , Jie Sun","doi":"10.1016/j.tourman.2024.104979","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104979","url":null,"abstract":"<div><p>The global aging population brings a growing older traveler market. This study applies social comparison theory to explore how travel influencers' age cues affect older adults’ travel intention through a dual process of assimilation (direct effect) and contrast (mediated by age identity). The moderating effects of travel cues (activity type and presence/absence of companions) and travel constraints are investigated as boundary conditions. Data were collected from older U.S. travelers through three online experiments. The results indicate that older travelers are inclined to visit destinations featured by old (vs. young) influencers, especially those with low intrapersonal or high interpersonal travel constraints. The marketing message is more effective when it features an old influencer pursuing a challenging (vs. relaxing) activity and a young influencer with companions (vs solo travel). The study findings provide valuable insight into leveraging social media influencer marketing for destinations and tourism businesses.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 104979"},"PeriodicalIF":12.7,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000980/pdfft?md5=9376f24000cc90d590c4dd77aeb5f1be&pid=1-s2.0-S0261517724000980-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141314786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-06-10DOI: 10.1016/j.tourman.2024.104977
SangGon (Edward) Lim , Chihyung "Michael" Ok , Lu Lu
{"title":"A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior","authors":"SangGon (Edward) Lim , Chihyung \"Michael\" Ok , Lu Lu","doi":"10.1016/j.tourman.2024.104977","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104977","url":null,"abstract":"<div><p>This study presents a meta-analysis of the relationships between hospitality and tourism employees' innovative behavior and (a) its predictors and (b) various performance measures. Findings contribute to the field in four key ways. First, this research addresses the sector's burgeoning innovation landscape through a targeted meta-analytic review. Second, it describes a dense nomological network, expanding on previous studies' predictors. Third, it broadens this network by including relevant outcome variables. Lastly, it explores moderators: a theoretically significant distinction (i.e., creativity vs. innovative behavior), common control variables (i.e., age, tenure), and nine cultural dimensions. Drawing on dynamic componential theory, this study integrates individual and organizational components, psychological factors, and external influences to clarify employees' creative and innovative performance. An analysis of 215 independent samples covering 1,128 relationships provides valuable insights for hospitality and tourism management leaders and scholars.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104977"},"PeriodicalIF":12.7,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141302813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-06-08DOI: 10.1016/j.tourman.2024.104976
Yanting Cai , Richard T.R. Qiu , Long Wen
{"title":"A holistic model of tourists’ pro-sustainability shopping consumption: The role of tourist heterogeneity","authors":"Yanting Cai , Richard T.R. Qiu , Long Wen","doi":"10.1016/j.tourman.2024.104976","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104976","url":null,"abstract":"<div><p>Sustainability is becoming a vital theme in the development of tourism-related industries and have been notably investigated in the aviation and accommodation industries, but, sustainability in the context of the tourism shopping industry, which generates a great proportion of the tourism and travel sectors' contribution to gross domestic product, has been rarely studied. Using discrete choice modelling, this study holistically models the impact of tourist heterogeneity on tourist shoppers' preference towards different sustainability features and estimates their attribute-specific willingness to pay under a three-pillar framework. Tourists' heterogeneity underlying their sustainability-related behavioural tendency and socio-demographic profiles are depicted by market segmentation and its socio-demographic determinants, respectively. Segment-specific behaviour, sustainability willingness to pay and socio-demographic profiles are then presented to provide managerial implications in a more comprehensive manner.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104976"},"PeriodicalIF":12.7,"publicationDate":"2024-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141289923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-06-08DOI: 10.1016/j.tourman.2024.104974
Lu (Monroe) Meng , Chenya Ma , Ziling Zhang , Wangshuai Wang , Le Zhang , Zhiming Cheng
{"title":"Choosing culture or nature: How temporal landmarks affect tourism destination preferences","authors":"Lu (Monroe) Meng , Chenya Ma , Ziling Zhang , Wangshuai Wang , Le Zhang , Zhiming Cheng","doi":"10.1016/j.tourman.2024.104974","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104974","url":null,"abstract":"<div><p>Start and end temporal landmarks are powerful in altering individual perceptions and behavior. However, there has been little research on how temporal landmarks affect tourists' choice of destination. This paper draws on conservation of resources theory in analyzing how temporal landmarks influence tourists' choice of cultural vs. natural destinations. In four studies based on secondary data analyses and experiments, using different operationalizations of temporal landmarks and tourism destinations, and recruiting samples from distinct cultural backgrounds, we show that end temporal landmarks deplete tourists' perceived psychological resources and increase their preference for natural over cultural destinations. However, this effect is mitigated when a tourist has a circular time perspective. This paper contributes to the theoretical literature about temporal landmarks and destination decision-making by showing the effect of temporal landmarks on tourists’ destination preferences. It also provides useful insights for tourism marketers aiming to advertise cultural or natural destinations at the beginning or end of a period.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104974"},"PeriodicalIF":12.7,"publicationDate":"2024-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141289991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-05-21DOI: 10.1016/j.tourman.2024.104970
Ding Xu , Wending Zhang , Chaozhi Zhang , Ruohan Mao , Chuhan Wang
{"title":"Digitally enriched exhibitions: Perspectives from Museum professionals","authors":"Ding Xu , Wending Zhang , Chaozhi Zhang , Ruohan Mao , Chuhan Wang","doi":"10.1016/j.tourman.2024.104970","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104970","url":null,"abstract":"<div><p>In approaching museum digitalisation, museum professionals are under-represented in tourism research. Yet they are key stakeholders whose opinions can help refine tourism knowledge. To address this gap, the present study assessed their social representation of digitally enriched exhibitions. In this two-phase qualitative study, 146 blog posts and 26 videos generated by museum professionals were retrieved and 22 interviews were completed. The analysis suggested the social representation is featured by 1) educational intent, 2) artefact-centred design, 3) complex visitor experience management, 4) critique of lacking cultural values, and 5) phygital strategy. Three themata were identified and explicated through in-depth interviews, namely education—entertainment, artefact-centred—visitor-centred, and materiality—digitalisation. The research serves as a meaningful portrayal of museum experts’ views. The museum context is socially and institutionally distinct. Studying and making digital experiences with museums adheres to heritage discourse and artefact materiality, in which concepts like hierolatry and factishism deserve contemplation.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104970"},"PeriodicalIF":12.7,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141078552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-05-21DOI: 10.1016/j.tourman.2024.104967
Zhuo Li , Panagiotis Stamolampros , Xuefeng Zhao
{"title":"Dynamics in the asymmetric effects of job attributes on employee satisfaction: A mixed-method approach using big data","authors":"Zhuo Li , Panagiotis Stamolampros , Xuefeng Zhao","doi":"10.1016/j.tourman.2024.104967","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104967","url":null,"abstract":"<div><p>Given its direct influence on customer satisfaction and firm profitability, employee satisfaction has attracted much attention from scholars in the hospitality industry. However, the moderating variables that shape the asymmetric relationship between job attributes and employee satisfaction remain largely unexplored. We aim to fill this gap by considering the influence of employee position and organizational tenure on the relationship. We reveal the asymmetric relationships between employee satisfaction and various job attributes by performing an impact-asymmetry analysis and using a hybrid approach that integrates the big textual data from online reviews written by employees. Our results highlight some differences between managers and non-managers, with the former giving priority to organizational culture and work environment and the latter setting high expectations on employee benefits. These results also underscore the dynamic effect of organizational tenure on the aforementioned asymmetric relationships. Our empirical findings can guide managers in the hospitality industry in designing targeted strategies that can effectively maximize the satisfaction of their employees.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104967"},"PeriodicalIF":12.7,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141078614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-05-21DOI: 10.1016/j.tourman.2024.104965
SangGon (Edward) Lim , Chihyung Michael Ok , Yang Yang
{"title":"A meta-analytic investigation of innovation predictors in tourism and hospitality organizations","authors":"SangGon (Edward) Lim , Chihyung Michael Ok , Yang Yang","doi":"10.1016/j.tourman.2024.104965","DOIUrl":"10.1016/j.tourman.2024.104965","url":null,"abstract":"<div><p>The tourism and hospitality management literature related to innovation has grown substantially in past decades, producing an overarching view of this topic. Studies have highlighted the need for comprehensive empirical evidence to advance innovation. This paper addresses this gap through a quantitative meta-analysis of tourism and hospitality innovation research. The primary objective is to provide an integrated sense of organization-level innovation by synthesizing existing work. This study deepens the understanding of innovation by examining the moderating roles of innovation-related magnitudes (radical and incremental) and types (product, process, organizational, marketing). Findings are presented via a multidimensional framework of innovation and complexity theory; this model comprises 30 managerial factors, five leadership styles, and six environmental factors based on a synthesis of 178 independent studies with 705 estimated relationships. Results offer valuable insights for practitioners and enrich the scholarly picture of organization-level innovation.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104965"},"PeriodicalIF":12.7,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141074337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-05-20DOI: 10.1016/j.tourman.2024.104966
Zihan Yin , Haiyan Kong , Yehuda Baruch , Patrick L'Espoir Decosta , Yue Yuan
{"title":"Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation","authors":"Zihan Yin , Haiyan Kong , Yehuda Baruch , Patrick L'Espoir Decosta , Yue Yuan","doi":"10.1016/j.tourman.2024.104966","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104966","url":null,"abstract":"<div><p>AI application has been met with great concern in the hospitality field given its efficacy enhancement but threats to employee tasks and jobs. This study investigates the interactive impacts between AI awareness and change-oriented leadership on hospitality employees' protective behaviors, including whether and how the interactions influence employees’ collaboration with AI. A two-wave survey of hotel employees and an experiment of potential hotel practitioners were conducted with 478 and 252 valid respondents respectively. Empirical results show how the interactions predicted employee-AI collaboration via the two motivation types of approach and avoidance, as per protection motivation theory (PMT). The results offer change-oriented leadership as a coping strategy for employees to overcome perceived AI threats and engage in active collaboration with AI. In addition, the study reveals the positive role of AI awareness in embracing change and discusses the theoretical contributions and practical implications of AI-adopted hospitality.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"105 ","pages":"Article 104966"},"PeriodicalIF":12.7,"publicationDate":"2024-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141068171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}