The bright and dark sides of digital technology embedded in jobs: A daily investigation from hotel industry

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management Pub Date : 2025-04-20 DOI:10.1016/j.tourman.2025.105203

Mingchuan Yu , Weijin Shi

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引用次数: 0

Abstract

Drawing on affective event theory (AET), this study explores the dual-edged impact of digital technology embedded in jobs (DTEJ) on employee job performance through on information accessibility satisfaction (IAS) and dehumanization. Using data collected over 10 consecutive workdays from 71 employees at a hotel in Zhejiang Province, China, we find that DTEJ positively influences job performance via IAS, while concurrently contributing to digital-induced dehumanization, which negatively affects job performance. Furthermore, the study found that emotional malleability negatively moderates the relationship between DTEJ and dehumanization. Unexpectedly, we also found that emotional malleability also negatively moderates the relationship between DTEJ and IAS. These findings highlight the complex role of digital technology in the workplace, suggesting that although it can enhance information accessibility and performance, it may simultaneously provoke dehumanization. Theoretical contributions to DTEJ literature, and practical implications for hotel management-along with the study's limitations-are also discussed.

查看原文本刊更多论文

数字技术嵌入工作的光明与黑暗：来自酒店业的每日调查

本研究运用情感事件理论（AET），探讨了嵌入工作的数字技术（DTEJ）通过信息可及性满意度（IAS）和非人性化对员工工作绩效的双重影响。通过对中国浙江省某酒店71名员工连续10个工作日的数据收集，我们发现DTEJ通过IAS对工作绩效产生积极影响，同时也会导致数字化导致的非人性化，从而对工作绩效产生负面影响。此外，研究发现情绪可塑性负向调节DTEJ与非人化的关系。出乎意料的是，我们还发现情绪延展性也负向调节DTEJ和IAS之间的关系。这些发现突出了数字技术在工作场所的复杂作用，表明尽管它可以提高信息的可访问性和性能，但它可能同时引发非人性化。本文还讨论了对DTEJ文献的理论贡献，以及对酒店管理的实际意义，以及本研究的局限性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism Management Multiple-

CiteScore

24.10

自引率

7.90%

发文量

190

审稿时长

45 days

期刊介绍： Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.