Tourism ManagementPub Date : 2024-09-07DOI: 10.1016/j.tourman.2024.105036
Shanshi Li , ShiNa Li , Lawrence Hoc Nang Fong , Yiqi Li
{"title":"When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers?","authors":"Shanshi Li , ShiNa Li , Lawrence Hoc Nang Fong , Yiqi Li","doi":"10.1016/j.tourman.2024.105036","DOIUrl":"10.1016/j.tourman.2024.105036","url":null,"abstract":"<div><p>Although festivals centered around intangible cultural heritage (ICH) remain pivotal attractions for tourism destinations, the enduring appeal of Chinese opera experiences a significant decline. This research investigates whether imbuing traditional Chinese opera with modernized elements would attract young festival-goers, applying cognitive appraisal theory. Study 1 utilizing a mixed method generated eight dimensions (i.e., action, costume, lighting, makeup, music, script, story, and venue) and 41 items for measuring modernized attributes of Chinese opera. Study 2, conducted during an immersive Chinese opera festival performing “The Drunken Concubine”, discovered sequential effects of multiple modernized attributes of Chinese opera on perceived novelty, enjoyment, satisfaction and loyalty. Intriguingly, this impact remains robust irrespective of attendees’ subjective knowledge. Study 3 supplements these findings with interpretative evidence derived from interviews and physiological data. The study advances our understanding of how young visitors evaluate modernization of ICH based on hybrid measures and extends the literature on ICH festivals.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105036"},"PeriodicalIF":10.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142148679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-09-06DOI: 10.1016/j.tourman.2024.105035
Ji Wen , Zhixi Huo , Xiaoge Xu , Lu Zhang , Xin Liu
{"title":"A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries","authors":"Ji Wen , Zhixi Huo , Xiaoge Xu , Lu Zhang , Xin Liu","doi":"10.1016/j.tourman.2024.105035","DOIUrl":"10.1016/j.tourman.2024.105035","url":null,"abstract":"<div><p>Despite the increasing empirical research on CSR, scholars lack a systematic and holistic understanding of the mechanisms by which employees perceive CSR. This paper presents a meta-analytical study and builds a framework of employee perceptions of CSR and their antecedents, outcomes, and conditional variables in tourism and hospitality. Results based on 143 correlations from 65 studies indicated that employee perceptions of CSR are related to antecedents including transformational, ethical, and servant leadership, as well as related to outcomes including firm performance, reputation, employee psychological states, and behavioural responses. The study examined potential moderating variables including national culture, industry type, and COVID-19 pandemic phase. This meta-analytic research promotes the advancement of the employee perceptions of CSR literature and provides effective guidance for managers to understand CSR practices.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105035"},"PeriodicalIF":10.9,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142148737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-31DOI: 10.1016/j.tourman.2024.105028
Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley
{"title":"Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials","authors":"Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley","doi":"10.1016/j.tourman.2024.105028","DOIUrl":"10.1016/j.tourman.2024.105028","url":null,"abstract":"<div><p>This research investigates the impact of reputational events on the financial performance of airlines, with a particular focus on differential behaviour regarding the types of events—environmental, social, and governance (ESG), and the economic cycle, whether recessionary or expansionary. Based on a sample of 6288 events, our findings reveal a distinct pattern of depressed returns and increased variance in the aftermath of high severity and novel reputational events—more pronounced during periods of domestic economic crisis. Interestingly, our results show that reputational damage tied to environmental issues does not carry the same weight as those in social and governance categories. Further, contagion effects are identified within the industry, with significant spillovers observed during periods of stability and crisis. This research holds important implications for corporate reputation management, ESG investing, and regulatory policy, underlining the need for transparent communication and stringent oversight across the aviation industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105028"},"PeriodicalIF":10.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400147X/pdfft?md5=36dc6dc7de5c497947bda0d2865ea36f&pid=1-s2.0-S026151772400147X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-30DOI: 10.1016/j.tourman.2024.105034
Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke
{"title":"Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach","authors":"Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke","doi":"10.1016/j.tourman.2024.105034","DOIUrl":"10.1016/j.tourman.2024.105034","url":null,"abstract":"<div><p>Performance evaluation has been an important topic of concern for tourism industry practitioners as well as academic researchers, and its investigation in the UK hotel sector is paramount because this industry has been experiencing a higher level of competition. The present study contributes to the previous literature on hotel performance evaluation in general by proposing an innovative hybrid method combining the second-order cone programming (SOCP) method and multi-criteria decision-making (MCDM) method to estimate the performance of the UK hotel sector. The innovation lies in the synergistic combination of SOCP and MCDM methodologies, enabling a comprehensive assessment of hotel performance by managing a non-linear optimisation. Overall, this hybrid method benefits from the ability to be more flexible in addressing complex operational issues and provide more accurate results. This research provides a cost-benefit analysis within the proposed method, suggesting important policy implications in the tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105034"},"PeriodicalIF":10.9,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001535/pdfft?md5=e4d725c1de376965061d60553b346ea4&pid=1-s2.0-S0261517724001535-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-29DOI: 10.1016/j.tourman.2024.105033
Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau
{"title":"Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value","authors":"Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau","doi":"10.1016/j.tourman.2024.105033","DOIUrl":"10.1016/j.tourman.2024.105033","url":null,"abstract":"<div><p>The upper echelons theory postulates that the cognitive frameworks of top executives shape organizational decisions and behaviors. Based on this theory, this study contributes to the literature by analyzing the effects of the chief executive officer's (CEO) political ideology and political climate on variations in the market value of tourism firms resulting from their innovation activities. An empirical application was conducted on major U.S. hotel companies that have traded on the stock market for the last 25 years (1998–2022) and made innovation-related announcements. This application shows that, although the implementation of innovative activities positively affects a firm's market value, both the CEO's political ideology and the political climate influence the degree of change in the said market value. This study has fundamental theoretical implications for upper echelons theory by improving the understanding of how cognitive diversity derived from political ideology influences decision-making and its outcomes.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105033"},"PeriodicalIF":10.9,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001523/pdfft?md5=16c55290aece4d66884c663df0666c65&pid=1-s2.0-S0261517724001523-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-24DOI: 10.1016/j.tourman.2024.105032
Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui
{"title":"All words have consequences: Concrete versus abstract language in management response to hotel guest reviews","authors":"Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui","doi":"10.1016/j.tourman.2024.105032","DOIUrl":"10.1016/j.tourman.2024.105032","url":null,"abstract":"<div><p>Hospitality managers increasingly respond to hotel guest reviews to achieve customer satisfaction and cultivate customer relationships. Conventional wisdom suggests that concrete language is more effective in customer service encounters. However, little is known whether, when and why abstract <em>versus</em> concrete management response is more effective in achieving customer satisfaction. We adopt a mixed-method approach with a big data study based on a sample of 1,253,668 reviews from 2306 hotels and two scenario-based laboratory experiments. We show that abstract (<em>versus</em> concrete) management response fosters greater customer satisfaction when it addresses positive (<em>versus</em> negative) reviews or is from a senior manager (<em>versus</em> junior staff). When responding to positive (<em>versus</em> negative) reviews or issued by a senior manager (<em>versus</em> junior staff), the abstract (<em>versus</em> concrete) response enhances customers’ perceived warmth (<em>versus</em> perceived competence). Our findings provide meaningful guidelines for the hospitality and tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105032"},"PeriodicalIF":10.9,"publicationDate":"2024-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001511/pdfft?md5=e7ec51d9bb7f4b48df6a28fd9c80380e&pid=1-s2.0-S0261517724001511-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-23DOI: 10.1016/j.tourman.2024.105031
Mireia Guix , Juan José Nájera Sánchez , Ma Jesús Bonilla Priego , Xavier Font
{"title":"The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021","authors":"Mireia Guix , Juan José Nájera Sánchez , Ma Jesús Bonilla Priego , Xavier Font","doi":"10.1016/j.tourman.2024.105031","DOIUrl":"10.1016/j.tourman.2024.105031","url":null,"abstract":"<div><p>We develop a content analysis framework that uses a pattern matching technique and a priori coding of stakeholder inclusiveness and engagement, and materiality of sustainability reports. Our analysis identifies the institutional logics behind the sustainability reports of the largest 50 international hotel groups in 2014, 2018, and 2021. We find that the quantity (under 60%) of sustainability reports barely increases over the eight years, but the quality improves. While multiple logics coexist, reporting evolves from a predominant market logic towards a more stakeholder logic, which results in greater transparency and more compliance with increasingly regulated reporting requirements. A longitudinal analysis shows that materiality orientation changes first, followed by stakeholder orientation, and, finally, transparency. We exemplify the values of institutional logics to analyze the multiple and conflicting rationales for the largely subjective and ambiguous practices that shape the quality of sustainability reports.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105031"},"PeriodicalIF":10.9,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400150X/pdfft?md5=d6b8a10341c3c0e96fbeb8ee240c5c35&pid=1-s2.0-S026151772400150X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-22DOI: 10.1016/j.tourman.2024.105030
John Fry , Andrew Brint
{"title":"Customer satisfaction scores: New models to estimate the number of fake reviews","authors":"John Fry , Andrew Brint","doi":"10.1016/j.tourman.2024.105030","DOIUrl":"10.1016/j.tourman.2024.105030","url":null,"abstract":"<div><p>In this paper we develop new models for the distribution of customer satisfaction scores. This leads to new approaches for estimating the number of fake reviews in empirical data. Modifications of the basic model are presented that account for the propensity of extreme positive and negative reviews, and a potential lack of engagement on the part of reviewers. Further work to incorporate price and cultural effects is proposed.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105030"},"PeriodicalIF":10.9,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001493/pdfft?md5=44c5b6caaaf82a6743336e122a2e2792&pid=1-s2.0-S0261517724001493-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142025162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-19DOI: 10.1016/j.tourman.2024.105026
Brianna Wyatt
{"title":"Penal heritage hotels as sites of conscience?: Exploring the use and management of penal heritage through adaptive reuse","authors":"Brianna Wyatt","doi":"10.1016/j.tourman.2024.105026","DOIUrl":"10.1016/j.tourman.2024.105026","url":null,"abstract":"<div><p>Decommissioned penal buildings have become a nascent form of heritage hotels. However, they remain under-researched within tourism and hospitality research despite the growing literature concerning prison tourism. While current discourse remains conflicted over the use of penal heritage for tourist experiences, this research note applies adaptive reuse theory to explore the use and management of penal heritage for tourist accommodation. In doing so, this study responds to calls for further research into heritage hotels, and specifically penal heritage buildings used in non-museum functions. Site visits and interviews informed the study's findings, which revealed a range of influences for how penal heritage is used and managed through adaptive reuse, thereby demonstrating the potential of penal heritage hotels to serve as sites of conscience.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105026"},"PeriodicalIF":10.9,"publicationDate":"2024-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001456/pdfft?md5=b7c907d5ba0105c58cc0991e642ea7cd&pid=1-s2.0-S0261517724001456-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142011159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism ManagementPub Date : 2024-08-16DOI: 10.1016/j.tourman.2024.105029
Hui Li, Lan-fei Gao
{"title":"Character is fate: How tourism entrepreneurs’ extraversion and agreeableness affect their market exit in the sharing economy","authors":"Hui Li, Lan-fei Gao","doi":"10.1016/j.tourman.2024.105029","DOIUrl":"10.1016/j.tourman.2024.105029","url":null,"abstract":"<div><p>The rate of market exit of tourism entrepreneurs from sharing economy platforms is surprisingly high, given that the sharing business is flourishing. We argue that the destiny of performance is partly shaped by the tourism entrepreneur's personality, and explore the effect, channel, and interaction of personality traits on exit (vs. operation) with three studies. Based on a dataset comprising monthly information of 138,331 observations involving 21,556 tourism entrepreneurs and a survey experiment, our findings indicate that agreeableness decreases the exit rate whereas extraversion increases it; service quality mediates the impact. Agreeableness benefits from the contextual factor of managerial experience in the tourism industry, while extraversion benefits from restricted use policies. Moreover, extraversion leads to an operational interest trap for survival. This study is the first to unveil the intricate mechanism underlying the impact of personality traits on tourism entrepreneurs' exit and establish a novel construct known as Personality - Exit fate (PEF), which aims to stimulate tourism entrepreneurship in emerging economies.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105029"},"PeriodicalIF":10.9,"publicationDate":"2024-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001481/pdfft?md5=4ab3d474d6201d3b5b0f5524c68df093&pid=1-s2.0-S0261517724001481-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141993689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}