Tourism Management最新文献_第9页

When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers? 当非物质文化遗产遇上现代化--加入现代化元素的中国戏曲能否吸引年轻观众？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-07 DOI: 10.1016/j.tourman.2024.105036

Shanshi Li , ShiNa Li , Lawrence Hoc Nang Fong , Yiqi Li

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引用次数: 0

A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries 旅游业和酒店业员工对企业社会责任认知的荟萃分析：前因、结果和界限

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-06 DOI: 10.1016/j.tourman.2024.105035

Ji Wen , Zhixi Huo , Xiaoge Xu , Lu Zhang , Xin Liu

引用次数: 0

Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials 了解经济危机期间的声誉灾难：评估航空业的应对差异

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-31 DOI: 10.1016/j.tourman.2024.105028

Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley

{"title":"Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials","authors":"Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley","doi":"10.1016/j.tourman.2024.105028","DOIUrl":"10.1016/j.tourman.2024.105028","url":null,"abstract":"<div><p>This research investigates the impact of reputational events on the financial performance of airlines, with a particular focus on differential behaviour regarding the types of events—environmental, social, and governance (ESG), and the economic cycle, whether recessionary or expansionary. Based on a sample of 6288 events, our findings reveal a distinct pattern of depressed returns and increased variance in the aftermath of high severity and novel reputational events—more pronounced during periods of domestic economic crisis. Interestingly, our results show that reputational damage tied to environmental issues does not carry the same weight as those in social and governance categories. Further, contagion effects are identified within the industry, with significant spillovers observed during periods of stability and crisis. This research holds important implications for corporate reputation management, ESG investing, and regulatory policy, underlining the need for transparent communication and stringent oversight across the aviation industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105028"},"PeriodicalIF":10.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400147X/pdfft?md5=36dc6dc7de5c497947bda0d2865ea36f&pid=1-s2.0-S026151772400147X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach 英国酒店的成本效益分析：SOCP-MCDM 混合方法

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-30 DOI: 10.1016/j.tourman.2024.105034

Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke

{"title":"Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach","authors":"Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke","doi":"10.1016/j.tourman.2024.105034","DOIUrl":"10.1016/j.tourman.2024.105034","url":null,"abstract":"<div><p>Performance evaluation has been an important topic of concern for tourism industry practitioners as well as academic researchers, and its investigation in the UK hotel sector is paramount because this industry has been experiencing a higher level of competition. The present study contributes to the previous literature on hotel performance evaluation in general by proposing an innovative hybrid method combining the second-order cone programming (SOCP) method and multi-criteria decision-making (MCDM) method to estimate the performance of the UK hotel sector. The innovation lies in the synergistic combination of SOCP and MCDM methodologies, enabling a comprehensive assessment of hotel performance by managing a non-linear optimisation. Overall, this hybrid method benefits from the ability to be more flexible in addressing complex operational issues and provide more accurate results. This research provides a cost-benefit analysis within the proposed method, suggesting important policy implications in the tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105034"},"PeriodicalIF":10.9,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001535/pdfft?md5=e4d725c1de376965061d60553b346ea4&pid=1-s2.0-S0261517724001535-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value 驾驭市场浪潮：首席执行官的政治意识形态如何影响创新引发的旅游价值潮流

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-29 DOI: 10.1016/j.tourman.2024.105033

Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau

{"title":"Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value","authors":"Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau","doi":"10.1016/j.tourman.2024.105033","DOIUrl":"10.1016/j.tourman.2024.105033","url":null,"abstract":"<div><p>The upper echelons theory postulates that the cognitive frameworks of top executives shape organizational decisions and behaviors. Based on this theory, this study contributes to the literature by analyzing the effects of the chief executive officer's (CEO) political ideology and political climate on variations in the market value of tourism firms resulting from their innovation activities. An empirical application was conducted on major U.S. hotel companies that have traded on the stock market for the last 25 years (1998–2022) and made innovation-related announcements. This application shows that, although the implementation of innovative activities positively affects a firm's market value, both the CEO's political ideology and the political climate influence the degree of change in the said market value. This study has fundamental theoretical implications for upper echelons theory by improving the understanding of how cognitive diversity derived from political ideology influences decision-making and its outcomes.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105033"},"PeriodicalIF":10.9,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001523/pdfft?md5=16c55290aece4d66884c663df0666c65&pid=1-s2.0-S0261517724001523-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

All words have consequences: Concrete versus abstract language in management response to hotel guest reviews 言出必行：管理层回应酒店客人评论时的具体语言与抽象语言

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-24 DOI: 10.1016/j.tourman.2024.105032

Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui

{"title":"All words have consequences: Concrete versus abstract language in management response to hotel guest reviews","authors":"Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui","doi":"10.1016/j.tourman.2024.105032","DOIUrl":"10.1016/j.tourman.2024.105032","url":null,"abstract":"<div><p>Hospitality managers increasingly respond to hotel guest reviews to achieve customer satisfaction and cultivate customer relationships. Conventional wisdom suggests that concrete language is more effective in customer service encounters. However, little is known whether, when and why abstract <em>versus</em> concrete management response is more effective in achieving customer satisfaction. We adopt a mixed-method approach with a big data study based on a sample of 1,253,668 reviews from 2306 hotels and two scenario-based laboratory experiments. We show that abstract (<em>versus</em> concrete) management response fosters greater customer satisfaction when it addresses positive (<em>versus</em> negative) reviews or is from a senior manager (<em>versus</em> junior staff). When responding to positive (<em>versus</em> negative) reviews or issued by a senior manager (<em>versus</em> junior staff), the abstract (<em>versus</em> concrete) response enhances customers’ perceived warmth (<em>versus</em> perceived competence). Our findings provide meaningful guidelines for the hospitality and tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105032"},"PeriodicalIF":10.9,"publicationDate":"2024-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001511/pdfft?md5=e7ec51d9bb7f4b48df6a28fd9c80380e&pid=1-s2.0-S0261517724001511-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021 2014 年、2018 年和 2021 年全球最大酒店集团可持续发展报告背后不断变化的制度逻辑

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-23 DOI: 10.1016/j.tourman.2024.105031

Mireia Guix , Juan José Nájera Sánchez , Ma Jesús Bonilla Priego , Xavier Font

{"title":"The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021","authors":"Mireia Guix , Juan José Nájera Sánchez , Ma Jesús Bonilla Priego , Xavier Font","doi":"10.1016/j.tourman.2024.105031","DOIUrl":"10.1016/j.tourman.2024.105031","url":null,"abstract":"<div><p>We develop a content analysis framework that uses a pattern matching technique and a priori coding of stakeholder inclusiveness and engagement, and materiality of sustainability reports. Our analysis identifies the institutional logics behind the sustainability reports of the largest 50 international hotel groups in 2014, 2018, and 2021. We find that the quantity (under 60%) of sustainability reports barely increases over the eight years, but the quality improves. While multiple logics coexist, reporting evolves from a predominant market logic towards a more stakeholder logic, which results in greater transparency and more compliance with increasingly regulated reporting requirements. A longitudinal analysis shows that materiality orientation changes first, followed by stakeholder orientation, and, finally, transparency. We exemplify the values of institutional logics to analyze the multiple and conflicting rationales for the largely subjective and ambiguous practices that shape the quality of sustainability reports.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105031"},"PeriodicalIF":10.9,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400150X/pdfft?md5=d6b8a10341c3c0e96fbeb8ee240c5c35&pid=1-s2.0-S026151772400150X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Customer satisfaction scores: New models to estimate the number of fake reviews 客户满意度评分：估算虚假评论数量的新模型

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.tourman.2024.105030

John Fry , Andrew Brint

引用次数: 0

Penal heritage hotels as sites of conscience?: Exploring the use and management of penal heritage through adaptive reuse 作为良心之地的刑罚遗产酒店？通过适应性再利用探索刑罚遗产的使用和管理

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-19 DOI: 10.1016/j.tourman.2024.105026

Brianna Wyatt

引用次数: 0

Character is fate: How tourism entrepreneurs’ extraversion and agreeableness affect their market exit in the sharing economy 性格决定命运：旅游创业者的外向性和合群性如何影响他们在共享经济中的市场退出

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-16 DOI: 10.1016/j.tourman.2024.105029

Hui Li, Lan-fei Gao

{"title":"Character is fate: How tourism entrepreneurs’ extraversion and agreeableness affect their market exit in the sharing economy","authors":"Hui Li, Lan-fei Gao","doi":"10.1016/j.tourman.2024.105029","DOIUrl":"10.1016/j.tourman.2024.105029","url":null,"abstract":"<div><p>The rate of market exit of tourism entrepreneurs from sharing economy platforms is surprisingly high, given that the sharing business is flourishing. We argue that the destiny of performance is partly shaped by the tourism entrepreneur's personality, and explore the effect, channel, and interaction of personality traits on exit (vs. operation) with three studies. Based on a dataset comprising monthly information of 138,331 observations involving 21,556 tourism entrepreneurs and a survey experiment, our findings indicate that agreeableness decreases the exit rate whereas extraversion increases it; service quality mediates the impact. Agreeableness benefits from the contextual factor of managerial experience in the tourism industry, while extraversion benefits from restricted use policies. Moreover, extraversion leads to an operational interest trap for survival. This study is the first to unveil the intricate mechanism underlying the impact of personality traits on tourism entrepreneurs' exit and establish a novel construct known as Personality - Exit fate (PEF), which aims to stimulate tourism entrepreneurship in emerging economies.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105029"},"PeriodicalIF":10.9,"publicationDate":"2024-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001481/pdfft?md5=4ab3d474d6201d3b5b0f5524c68df093&pid=1-s2.0-S0261517724001481-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141993689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0