Tourism Management最新文献_第9页

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-06-22 DOI: 10.1016/j.tourman.2024.104992

Bob McKercher , Brent Moyle

引用次数: 0

Topic-based engagement analysis: Focusing on hotel industry Twitter accounts 基于主题的参与分析：聚焦酒店业 Twitter 账户

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-15 DOI: 10.1016/j.tourman.2024.104981

Inmaculada Rabadán-Martín , Lucía Barcos-Redín , Jorge Pereira-Delgado , Francisco Aguado-Correa , Nuria Padilla-Garrido

{"title":"Topic-based engagement analysis: Focusing on hotel industry Twitter accounts","authors":"Inmaculada Rabadán-Martín , Lucía Barcos-Redín , Jorge Pereira-Delgado , Francisco Aguado-Correa , Nuria Padilla-Garrido","doi":"10.1016/j.tourman.2024.104981","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104981","url":null,"abstract":"<div><p>In a social-media context, brands need to understand how to frame their messages, so that a topic can be quickly recognized, promoting higher levels of user engagement. However, knowledge about the link between content type and its engagement is not sufficiently studied. We first explore hotel Firm-Generated Content (FGC) and its inherent themes using topic modelling; we then use an <em>ad hoc</em> metric to investigate the engagement levels associated with each topic; thirdly, we compare the relevance attached to the topics with their engagement levels. In total, 44,448 corporate tweets from 62 hotel brands were analyzed to identify 14 topics, one of which had not previously been uncovered. Notably, there was a positive correlation with engagement for content related to hotel management activities and, among smaller groups, to sustainability. The results will expand FGC-related investigation within the hotel sector and will be of interest to firms seeking effective communication strategies.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001006/pdfft?md5=4f5108d207b06badf373688ba7812623&pid=1-s2.0-S0261517724001006-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141322519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure? 一笑而过：领导者的幽默如何缓解员工在服务失败中的同情疲劳？

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-15 DOI: 10.1016/j.tourman.2024.104980

Xing'an Xu , Najuan Wen , Ruiying Cai

{"title":"Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?","authors":"Xing'an Xu , Najuan Wen , Ruiying Cai","doi":"10.1016/j.tourman.2024.104980","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104980","url":null,"abstract":"<div><p>Compassion fatigue, which results from empathy, is associated with many negative consequences. However, limited attention has been devoted to the compassion fatigue of employees in the tourism and hospitality sector, particularly within the context of service failures. To mitigate the potential negative impact of compassion fatigue on employees, this research reveals how leader humor alleviates employees' compassion fatigue via three scenario-based experiments. Findings show that leader humor affects employees' compassion fatigue through the mediating effect of perceived organizational support. Additionally, this research uncovers the moderating roles of leader hypocrisy and power distance beliefs. Results expand the literature on compassion fatigue and leader humor. This study also offers suggestions to guide tourism and hospitality organizations in using leader humor wisely to minimize employees’ compassion fatigue, particularly among staff with low power distance beliefs and in cases of low leader hypocrisy.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000992/pdfft?md5=a97a351424366908b7ee42d08016bace&pid=1-s2.0-S0261517724000992-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141329140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From disruption to normalcy: Co-production public service and destination competitiveness 从混乱到正常：共同生产公共服务和目的地竞争力

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-14 DOI: 10.1016/j.tourman.2024.104973

Yang Zhang , Xiaoxiao Fu , Ye Zhang , Tao Huang

{"title":"From disruption to normalcy: Co-production public service and destination competitiveness","authors":"Yang Zhang , Xiaoxiao Fu , Ye Zhang , Tao Huang","doi":"10.1016/j.tourman.2024.104973","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104973","url":null,"abstract":"<div><p>Drawing upon the interdisciplinary integration of co-production approaches of public service rooted in the public administration science, this study presents a retrospective analysis of the impact of public service and identifies key co-producers of tourism destination competitiveness (TDC) during uncertain periods. Utilizing the mixed qualitative and quantitative analysis of the policies implemented in Macao from 2020 to 2023 and the data from 1109 questionnaire surveys involving stakeholders, this study identifies 22 dimensions of the four types of co-production public services. This establishes the internal casual effects between the co-production public service and the TDC, which are achieved through diverse combination of co-production public service dimensions and specific co-producers, considering both their asymmetric and symmetric aspects. Our findings offer new insights into the tourism literature on TDC, exploring the conditions facilitated by co-production public service and providing valuable guidance for destination governments in developing public services to enhance TDC.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400092X/pdfft?md5=23b1a526a6c6e7ee7ac704d02e6b720b&pid=1-s2.0-S026151772400092X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141322517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness 激发游客的想象力：照片中人的存在如何以及何时增强旅游心理模拟和目的地吸引力

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-14 DOI: 10.1016/j.tourman.2024.104969

Yuan (William) Li, Lisa C. Wan

{"title":"Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness","authors":"Yuan (William) Li, Lisa C. Wan","doi":"10.1016/j.tourman.2024.104969","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104969","url":null,"abstract":"<div><p>Due to the intangible nature of tourism products, successful destination marketing depends on whether visual materials can evoke tourists' vivid fantasies of their future travel experiences. Our research sheds light on an effective visual cue (i.e. human presence) that can be easily manipulated in destination photographs to facilitate such mental simulation processes. Across three experimental studies with cross-cultural subjects, we found that the presence of a person in photos significantly prompted tourists to imagine their future travel experiences in the depicted travel scenes, thereby enhancing the perceived destination attractiveness. However, this favorable effect is mitigated when the photo features an urban (vs. natural) landscape and when the person's face is clearly shown. These findings provide new insights into the theoretical understanding of tourist mental simulation activation and human presence perception, with critical implications for effective destination photo marketing.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000888/pdfft?md5=9e300cf5405310395d67b319dd7c1799&pid=1-s2.0-S0261517724000888-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141322518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effect of human versus virtual influencers: The roles of destination types and self-referencing processes 人类与虚拟影响者的效应：目的地类型和自我参照过程的作用

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-14 DOI: 10.1016/j.tourman.2024.104978

Lu (Monroe) Meng , Yongyue Bie , Mengya Yang , Yijie Wang

{"title":"The effect of human versus virtual influencers: The roles of destination types and self-referencing processes","authors":"Lu (Monroe) Meng , Yongyue Bie , Mengya Yang , Yijie Wang","doi":"10.1016/j.tourman.2024.104978","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104978","url":null,"abstract":"<div><p>Social media influencers are increasingly recognized for their ability to influence tourists' decision-making processes. The emergent phenomenon of virtual influencers presents an unprecedented challenge to their human counterparts, reshaping the dynamics of the tourism industry. It remains a challenge to integrate various forms of destination advertising and harmonize the approaches of both human and virtual influencers to effectively attract tourists. This study addresses this gap by investigating the effectiveness of human and virtual influencers in endorsing natural versus cultural destinations. Adopting source credibility theory, we conduct five empirical studies. Our findings reveal that virtual influencers boost visit intentions for cultural destinations, while human influencers do so for natural destinations. Credibility and self-referencing play a serially mediating role in this process. Furthermore, this study explores the moderating role of tourists’ preference for uniqueness. This research offers valuable insights for tourism industry managers aiming to harness the power of virtual influencers effectively.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000979/pdfft?md5=3df43ba51cce6984e85296f0aa4c103c&pid=1-s2.0-S0261517724000979-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141322520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Red heart at dark sites: The production of embodied patriotic ritual in tourism 黑暗之地的红心：旅游中体现爱国仪式的生产

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-12 DOI: 10.1016/j.tourman.2024.104975

Jiaojiao Sun , Xingyang Lv

{"title":"Red heart at dark sites: The production of embodied patriotic ritual in tourism","authors":"Jiaojiao Sun , Xingyang Lv","doi":"10.1016/j.tourman.2024.104975","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104975","url":null,"abstract":"<div><p>“Red tourism” serves political and educational functions. It could take dark tourism sites as the spatial basis for constructing the red experience, with patriotism cultivation as the result. Taking the Memorial Hall of the Victims in Nanjing Massacre by Japanese Invaders as a case study, this research integrates field survey data, spatial luminosity, and user-generated content. It explores how the museum space unifies the spiritual production of body (visual darkness), experience (dark and red experiences), and patriotism, illustrates how the official discourse constructs the sites as a red experience, and demonstrates the process of transforming abstract history into individual psychological experiences through bodily and personal narration. Furthermore, this research constructs an approach from individual to collective emotion and the production mechanism of patriotism. The study offers a new reference for tourism experience and provides a highly representative case and theoretical analysis for “dark” and “red” tourism.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000943/pdfft?md5=667aebadaed3a95b5bc98ea70bacb593&pid=1-s2.0-S0261517724000943-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141314787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of social media influencer's age cue on older adults' travel intention: The moderating roles of travel cues and travel constraints 社交媒体影响者的年龄线索对老年人旅行意向的影响：旅行线索和旅行限制的调节作用

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-12 DOI: 10.1016/j.tourman.2024.104979

Xi Y. Leung , YunYing Susan Zhong , Jie Sun

{"title":"The impact of social media influencer's age cue on older adults' travel intention: The moderating roles of travel cues and travel constraints","authors":"Xi Y. Leung , YunYing Susan Zhong , Jie Sun","doi":"10.1016/j.tourman.2024.104979","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104979","url":null,"abstract":"<div><p>The global aging population brings a growing older traveler market. This study applies social comparison theory to explore how travel influencers' age cues affect older adults’ travel intention through a dual process of assimilation (direct effect) and contrast (mediated by age identity). The moderating effects of travel cues (activity type and presence/absence of companions) and travel constraints are investigated as boundary conditions. Data were collected from older U.S. travelers through three online experiments. The results indicate that older travelers are inclined to visit destinations featured by old (vs. young) influencers, especially those with low intrapersonal or high interpersonal travel constraints. The marketing message is more effective when it features an old influencer pursuing a challenging (vs. relaxing) activity and a young influencer with companions (vs solo travel). The study findings provide valuable insight into leveraging social media influencer marketing for destinations and tourism businesses.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724000980/pdfft?md5=9376f24000cc90d590c4dd77aeb5f1be&pid=1-s2.0-S0261517724000980-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141314786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior 关于酒店和旅游业员工创造力和创新行为的元分析综述

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-10 DOI: 10.1016/j.tourman.2024.104977

SangGon (Edward) Lim , Chihyung "Michael" Ok , Lu Lu

引用次数: 0

Choosing culture or nature: How temporal landmarks affect tourism destination preferences 选择文化还是选择自然？时间地标如何影响旅游目的地偏好

IF 12.7 1区管理学

Tourism Management Pub Date : 2024-06-08 DOI: 10.1016/j.tourman.2024.104974

Lu (Monroe) Meng , Chenya Ma , Ziling Zhang , Wangshuai Wang , Le Zhang , Zhiming Cheng

{"title":"Choosing culture or nature: How temporal landmarks affect tourism destination preferences","authors":"Lu (Monroe) Meng , Chenya Ma , Ziling Zhang , Wangshuai Wang , Le Zhang , Zhiming Cheng","doi":"10.1016/j.tourman.2024.104974","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.104974","url":null,"abstract":"<div><p>Start and end temporal landmarks are powerful in altering individual perceptions and behavior. However, there has been little research on how temporal landmarks affect tourists' choice of destination. This paper draws on conservation of resources theory in analyzing how temporal landmarks influence tourists' choice of cultural vs. natural destinations. In four studies based on secondary data analyses and experiments, using different operationalizations of temporal landmarks and tourism destinations, and recruiting samples from distinct cultural backgrounds, we show that end temporal landmarks deplete tourists' perceived psychological resources and increase their preference for natural over cultural destinations. However, this effect is mitigated when a tourist has a circular time perspective. This paper contributes to the theoretical literature about temporal landmarks and destination decision-making by showing the effect of temporal landmarks on tourists’ destination preferences. It also provides useful insights for tourism marketers aiming to advertise cultural or natural destinations at the beginning or end of a period.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":12.7,"publicationDate":"2024-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141289991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0