International Journal of Information Management最新文献

{"title":"The impact of social media on digital guanxi development in the Chinese workplace: A technology affordance perspective","authors":"Jingzhu Hong ,&nbsp;Barney Tan ,&nbsp;Evelyn Ng ,&nbsp;Robert M. Davison ,&nbsp;Louie Wong","doi":"10.1016/j.ijinfomgt.2025.102933","DOIUrl":"10.1016/j.ijinfomgt.2025.102933","url":null,"abstract":"<div><div>As organisational employees increasingly turn to social media for online guanxi development, uncovering how different types of social media contribute to interpersonal relationships (guanxi) becomes paramount. This study investigates digital guanxi in Chinese organisations by applying technology affordance theory to explore the complementary roles of various social media platforms. Our focus is on how these platforms shape both instrumental and affective dimensions of guanxi among employees. By conducting a case study with an exploratory approach, this study presents a theoretical framework elucidating how social media influences the formation of digital guanxi in the workplace. The findings indicate that enterprise social media (ESM) features enhance identity visibility, association, and knowledge sharing, thereby promoting instrumental guanxi by facilitating identity-based trustworthiness (xinyong), understanding, reciprocity, and professional reputation. Conversely, public social media (PSM) features foster social presence, interactivity, and self-presentation, bolstering affective guanxi by enhancing affinity-based trustworthiness (xinyong), intimacy, altruism, and social image. This research provides theoretical and practical insights into the distinct pathways through which social media contributes to guanxi development, offering a comprehensive framework for grasping the diverse aspects of digital guanxi within modern organisational contexts.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102933"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144167402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Data-driven dynamic capabilities in emerging markets: A grounded theory approach to digital transformation in african retail banking","authors":"Thomas Anning-Dorson,&nbsp;Faeeza Baba,&nbsp;Melissa Zulu,&nbsp;George Acheampong","doi":"10.1016/j.ijinfomgt.2025.102914","DOIUrl":"10.1016/j.ijinfomgt.2025.102914","url":null,"abstract":"<div><div>This study develops a process model of Data-Driven Dynamic Capabilities (DDDC) in African retail banking, addressing critical gaps in our understanding of how organizations develop and deploy data capabilities in data-rich, resource-constrained environments. Through a qualitative multiple case study of two major African banks, we uncover the specific practices through which banks develop capabilities despite resource constraints, deploy them to address contextual challenges, and generate competitive advantage. Our analysis reveals three interconnected processes: capability development practices (including data-driven culture cultivation, cross-functional integration, and adaptive infrastructure development); core capabilities that emerge through these practices (Data Integration and Synthesis, Real-time Insight Generation, and Agile Marketing Execution); and capability deployment practices (such as contextually adaptive customer engagement and regulatory navigation) that translate capabilities into competitive outcomes. The process model explains how contextual factors—including regulatory complexity, varying digital infrastructure, and skills constraints—shape both capability development and deployment practices. Theoretically, our study extends dynamic capabilities theory by reconceptualizing capability development as an ongoing process enacted through specific organizational practices rather than as a linear sequence of activities. It contributes to the literature on big data analytics by revealing how capabilities emerge through the interplay of organizational practices and contextual factors, challenging traditional assumptions about resource requirements for advanced analytics capabilities. By focusing on practices rather than just capabilities, our process model shows how organizations in resource-constrained environments develop innovative approaches to overcome limitations in specialized analytics talent and infrastructure. This research provides a roadmap for digital transformation in emerging markets, emphasizing the development of contextually appropriate practices rather than simply importing approaches from resource-rich environments. It sets the stage for future research on organizational adaptation in data-rich, resource-constrained environments, exploring the intersection of data analytics, dynamic capabilities, and contextual innovation.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102914"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143903539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corrigendum to “Situational awareness about data breaches and ransomware attacks: A multi-dimensional cyber threat impact framework and content analyses of practitioner-public discourses” [International Journal of Information Management 83 (2025) 102902]","authors":"Paras Bhatt ,&nbsp;Rohit Valecha ,&nbsp;H. Raghav Rao","doi":"10.1016/j.ijinfomgt.2025.102931","DOIUrl":"10.1016/j.ijinfomgt.2025.102931","url":null,"abstract":"","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102931"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144614382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technological identity and basic psychological needs in the use of new technologies: A two-wave cross-national survey study","authors":"Moona Heiskari ,&nbsp;Magdalena Celuch ,&nbsp;Aki Koivula ,&nbsp;Iina Savolainen ,&nbsp;Atte Oksanen","doi":"10.1016/j.ijinfomgt.2025.102926","DOIUrl":"10.1016/j.ijinfomgt.2025.102926","url":null,"abstract":"<div><div>AI and smart technologies are increasingly embedded in almost all aspects of everyday life, and their usage might inevitably affect individuals’ self-concept and psychological and social well-being. Evidently, cross-national and longitudinal analyses of this phenomenon and its mediating factors are required. To this end, our study examined how in-group identification with new technology users influences individuals’ satisfaction of the basic psychological needs of autonomy, competence, and relatedness in the context of new technology use. We used longitudinal two-wave data collected from 18- to 75-year-old adult populations in Finland (<em>N</em> = 1541), France (<em>N</em> = 1561), Germany (<em>N</em> = 1529), Ireland (<em>N</em> = 1112), Italy (<em>N</em> = 1530), and Poland <em>(N</em> = 1533). Based on hybrid multilevel regression models, we found consistent evidence across these six European countries that individuals’ in-group identification with new technology users is positively associated with relatedness but negatively associated with autonomy and competence. Our results suggest that the level of social identification with other technology users is a meaningful social context that shapes the well-being outcomes of new technologies.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102926"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144115635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Moral appraisals of generative AI: How mindset framing shapes moral judgments, emotional appraisals and privacy behavior","authors":"Joana Rita Nunes ,&nbsp;Paulo Rita ,&nbsp;Diego Costa Pinto ,&nbsp;Héctor Gonzalez-Jimenez ,&nbsp;Khaoula Akdim ,&nbsp;Rafael Luís Wagner","doi":"10.1016/j.ijinfomgt.2025.102940","DOIUrl":"10.1016/j.ijinfomgt.2025.102940","url":null,"abstract":"<div><div>The rapid development of Generative AI (GenAI) and similar technologies has heightened ethical concerns, including privacy issues, discrimination, and data security. However, there is limited understanding of how mindset framing shapes users’ moral judgments and emotional responses toward these technologies. To address this gap, this research examines how framing GenAI, particularly in terms of growth or fixed mindset, influences moral appraisals, emotional reactions, and privacy behaviors. Using a mixed-methods approach, this research combines text mining of a large field dataset (<em>n</em> = 18,035 reviews) with two experimental studies (<em>n</em> = 255 participants). Findings reveal that mindset framing directly influences perceived morality, suggesting that GenAI framed in a growth mindset evokes more positive moral judgments compared to a fixed mindset framing. A growth mindset suggests learning and adaptability, whereas a fixed mindset framing implies that it is immutable and incapable of improvement. Perceived moral judgments mediate the effect of mindset framing (growth vs. fixed) on emotional appraisals. Moreover, mindset framing influences privacy behavior, with participants having low (vs. high) expertise disclosing more under a growth (vs. fixed) mindset. Theoretically, this paper contributes to the literature by integrating key theories on moral judgment, implicit theories, cognitive appraisal theory, and privacy calculus theory, thereby deepening the understanding of moral appraisals regarding GenAI. In practical terms, this research enables organizations to strategically frame GenAI capabilities, positively influencing users' privacy behavior and emotional responses.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102940"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the determinants of falls for deception in telecommunications fraud","authors":"Hsien-Cheng Lin","doi":"10.1016/j.ijinfomgt.2025.102936","DOIUrl":"10.1016/j.ijinfomgt.2025.102936","url":null,"abstract":"<div><div>Computer-mediated communication has become a platform on which perpetrators deceive potential victims. Although telecommunications fraud has attracted considerable interest, limited research has discussed the determinants of what people perceive as persuasive concerning telecommunications fraud. This study combines Social Cognitive Theory and Mimicry-Deception Theory to investigate the antecedents and consequences of victim-perceived persuasiveness with fraud message. Data collected from 300 fraud victims were examined to test the proposed model. The results showed that the plausibility of deception, building of rapport, and resource extraction significantly and positively influenced perceived fraud message persuasiveness, while perceived persuasiveness had a strong positive association with falls for deception. The results also revealed that both anti-deception self-efficacy and reward-based outcome expectations moderated the relationship between resource extraction and perceived persuasiveness, while perceived time pressure from opportunity costs moderated the relationship between perceived persuasiveness and falls for deception. Several theoretical and practical implications are discussed.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102936"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of AI on firm ambidextrous innovation: Mediating role of digital knowledge coupling","authors":"Jianlan Li ,&nbsp;Yuzhi Wang ,&nbsp;Wang Zeng ,&nbsp;Kaibo Liang","doi":"10.1016/j.ijinfomgt.2025.102935","DOIUrl":"10.1016/j.ijinfomgt.2025.102935","url":null,"abstract":"<div><div>Amid rapid technological advancement, artificial intelligence (AI) has emerged as a crucial driver of innovation. However, the mechanisms through which AI adoption affects firm technological innovation capabilities remain insufficiently understood. Using a sample of 277 Chinese manufacturing firms from 2015 to 2023, this study analyzes the impact of AI on firm ambidextrous innovation and the mediating role of digital knowledge coupling. The findings demonstrate that AI strengthens exploitative and exploratory innovation capabilities, though its effect on the former is more substantial. Existing digital knowledge coupling is a positive mediator in the relationship between AI and exploitative innovation but functions as a negative mediator in AI’s relationship with exploratory innovation. New digital knowledge coupling positively mediates AI’s effect on exploitative and exploratory innovation. The presence of a chief information officer (CIO) weakens AI’s positive effect on existing digital knowledge coupling, while an executive digital background strengthens AI’s impact on new digital knowledge coupling. AI’s innovation-enabling effects are more potent for non-SOEs and high-tech industries. This study contributes to the literature by illuminating the complex interplay between AI adoption, digital knowledge structures, and firm technological innovation, thereby providing valuable insights for managers seeking to leverage AI for balanced innovation outcomes in an increasingly digital competitive landscape.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102935"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144230716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital transformation and organizational resilience: Unveiling the path to sustainable performance in adversity and crisis","authors":"Gaoyong Li ,&nbsp;Kui Du ,&nbsp;Lu Liu ,&nbsp;Fang Su","doi":"10.1016/j.ijinfomgt.2025.102934","DOIUrl":"10.1016/j.ijinfomgt.2025.102934","url":null,"abstract":"<div><div>Bridging the literature on digital transformation (DT) and organizational resilience, we discuss the mechanisms whereby DT can contribute to the development and enactment of organizational resilience, which lead to the persistence of superior performance through times of adversity and crisis. We developed and validated brand new measurement scales for DT as a multidimensional construct. Then, we conducted two waves of surveys to collect data from 238 firms. The COVID-19 pandemic serves as the empirical context of aversity and crisis for our sampled firms. The results of PLS-SEM analyses supported our hypotheses. We then articulated our contributions to the studies of DT and organizational resilience.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102934"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144178120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From self-service to AI-assisted service: A mixed-method study of IT support service provision using search tools and chatbots","authors":"Antino Kim ,&nbsp;Agrim Sachdeva ,&nbsp;Alan R. Dennis","doi":"10.1016/j.ijinfomgt.2025.102938","DOIUrl":"10.1016/j.ijinfomgt.2025.102938","url":null,"abstract":"<div><div>Organizations are increasingly adopting chatbots for self-service IT support alongside traditional search tools to supplement human-staffed IT support desks. This raises the question of whether investing in chatbots is warranted, given the presence of well-established traditional search tools serving a similar function. We investigate how chatbots compare to self-service search tools from the user’s perspective. We conducted three experiments and a transcript analysis study in the context of self-service IT support using a chatbot versus a search tool, both running on the same large IT support knowledge base. All three experiments found higher user satisfaction with the chatbot than with the search tool. The main study investigated two potential theoretical mechanisms underlying these effects: (i) perceived assistance and (ii) co-creating questions with the chatbot to find an answer. Both significantly contributed to users’ satisfaction and willingness to use, with perceived assistance fully mediating the effect of the chatbot. The transcript analysis study showed that 57 % of user questions were quickly answered (1–2 conversation turns), and another 22 % quickly abandoned without an answer. Co-creation was important in successfully answering the remaining 21 % of questions that took longer than two conversation turns. We conclude that organizations can enhance their self-service IT support by integrating chatbots alongside existing traditional search tools. This transformation effectively shifts the self-service experience into an AI-assisted service experience for users.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102938"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144322562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the role of information systems-induced depletion, boreout syndrome, social media use on quiet quitting among digital cohorts","authors":"A. Mohammed Abubakar ,&nbsp;Ömer Turunç ,&nbsp;Mohammad Soliman ,&nbsp;Alexandre Sukhov","doi":"10.1016/j.ijinfomgt.2025.102911","DOIUrl":"10.1016/j.ijinfomgt.2025.102911","url":null,"abstract":"<div><div>This research explores the socio-technical factors behind employees’ quiet quitting by investigating how social factors (boreout syndrome and digital cohorts) and technical factors (IS-induced depletion and social media usage) interact to encourage this behavior. A two-wave design across two independent studies was used with an expanded analytical approach. Study 1 used a symmetric variable-based analysis to identify IS-induced depletion, boreout, low social media usage, and digital immigrant status as key predictors of quiet quitting. In Study 2, boreout, social media usage, and digital immigrant status emerged as significant predictors. An asymmetric case-based analysis further demonstrated that quiet quitting results from combinations of conditions: in Study 1, IS-induced depletion and boreout were prevalent among digital immigrants with low social media usage. Similarly, in Study 2, IS-induced depletion and boreout occurred among digital natives or individuals with low social media usage. Contrary to the assumption that digital natives are more prone to quiet quitting, the findings indicate that digital immigrants are, in fact, more susceptible to this behavior when exposed to these stressors.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102911"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143903536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}