{"title":"Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents","authors":"Makoto Nakayama , Eli Hustad , Norma Sutcliffe , Merri Beckfield","doi":"10.1016/j.ijinfomgt.2023.102717","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102717","url":null,"abstract":"<div><p>Implementing enterprise resource planning (ERP) systems remains challenging and requires organizational changes. Given the scale and complexity of ERP projects, documentation plays a crucial role in coordinating operational details. However, the emergence of the agile approach raises the question of how adequate lightweight documentation is in agile ERP implementation. Unfortunately, both academia and industry often overlook the natural evolution of documentation practices. This study examines current documentation practices through interviews with 23 field experts to address this oversight. The findings indicate a shift in documentation practices from retrospective approaches to dialogue-based, agile throwaway documents, including audiovisual recordings and informal emails. Project managers who extensively engage with throwaway documents demonstrate higher situational awareness and greater effectiveness in managing ERP projects than those who do not. The findings show an organic transformation of ERP documentation practices. We redefine documentation to include unstructured, relevant information across different media, emphasizing searchability. Additionally, the study offers two vignettes for diverse organizational contexts to illustrate the best practices of agile ERP projects.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"74 ","pages":"Article 102717"},"PeriodicalIF":21.0,"publicationDate":"2023-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223000981/pdfft?md5=df21a4b307e1f882ed90e87851e39883&pid=1-s2.0-S0268401223000981-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"92162230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How do technology-driven stressors influence workarounds? Moderating roles of support structures and trait resilience","authors":"Xiaofan Tang , Shaobo Wei , Xiayu Chen","doi":"10.1016/j.ijinfomgt.2023.102718","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102718","url":null,"abstract":"<div><p>Despite recognizing the prominent effects of enterprise system (ES) use on organizations and individuals, employees frequently resort to workarounds that run counter to the intention of ES implementation. Building upon the job demands-resources (JD-R) model, we expand the challenge-hindrance stressor framework to encompass technology-driven stressors (TDS) as distinct job demands influencing employees’ workarounds. Additionally, we regard support structures as job resources and trait resilience as personal resources and then examine how the interplay between resources and demands affects workarounds. Our research is underpinned by a comprehensive two-study design. Specifically, Study 1 entailed a longitudinal survey with data gathered from 326 users within a Chinese company. The results show that technology-driven challenge stressors decrease workarounds, whereas technology-driven hindrance stressors increase it. Moreover, job and personal resources play different roles in mitigating the impact of specific TDS on workarounds. In addition, Study 2 utilized qualitative interviews to validate and supplement the findings from the Study 1. This research contributes to both theoretical and practical implications in ES research by extending the JD-R model to explore the influence of various job demands and resources on workarounds.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"74 ","pages":"Article 102718"},"PeriodicalIF":21.0,"publicationDate":"2023-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223000993/pdfft?md5=31364da747ef75bee8e34eef051c9485&pid=1-s2.0-S0268401223000993-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136800008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Javad Pool , Saeed Akhlaghpour , Farhad Fatehi , Andrew Burton-Jones
{"title":"A systematic analysis of failures in protecting personal health data: A scoping review","authors":"Javad Pool , Saeed Akhlaghpour , Farhad Fatehi , Andrew Burton-Jones","doi":"10.1016/j.ijinfomgt.2023.102719","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102719","url":null,"abstract":"<div><p>Personal health data breaches pose significant challenges to healthcare providers and clients. This study systematically analyzes 5470 records and reviews 120 articles on this theoretically and practically important topic. It summarizes the existing literature and develops an integrative model with eleven propositions explaining the multifaceted nature of health data breaches, their facilitators, and their impacts. We report on the gaps in the current literature and discuss six promising avenues of future research, including specific suggestions for multi-level analysis, use of novel methods, contributions to information systems theory, stakeholder analysis, under-explored themes, and boundary-breaching opportunities. Beyond these findings, our study offers implications for key stakeholders in healthcare settings. This study equips practitioners and researchers with a valuable model for evidence-based data breach risk management and offers guidance for future investigations, enhancing our collective understanding of personal health data breaches within healthcare.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"74 ","pages":"Article 102719"},"PeriodicalIF":21.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223001007/pdfft?md5=4eb6e4f33df55d1200f5f09a064e5081&pid=1-s2.0-S0268401223001007-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"92164287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nir Kshetri, Yogesh K. Dwivedi, Thomas H. Davenport, Niki Panteli
{"title":"Generative artificial intelligence in marketing: Applications, opportunities, challenges, and research agenda","authors":"Nir Kshetri, Yogesh K. Dwivedi, Thomas H. Davenport, Niki Panteli","doi":"10.1016/j.ijinfomgt.2023.102716","DOIUrl":"10.1016/j.ijinfomgt.2023.102716","url":null,"abstract":"<div><p>While all functional areas in organizations are benefiting from the recent development in generative artificial intelligence (GAI), marketing has been particularly affected positively by this breakthrough innovation. However, scholars have not paid attention to the transformative impacts GAI has on marketing activities. This editorial article aims to fill this void. It outlines the current state of generative artificial intelligence in marketing. The article discusses the facilitators and barriers for the use of generative artificial intelligence in marketing. It highlights the effectiveness of insights generated by GAI in personalizing content and offerings and argues that marketing content generated by GAI is likely to be more personally relevant than that produced by earlier generations of digital technologies. The article explains how higher efficiency and productivity of marketing activities can be achieved by using GAI to create marketing content. It also describes the roles of insights and marketing content generated by GAI to improve the sales lead generation process. Implications for research, practice and policy are also discussed.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"75 ","pages":"Article 102716"},"PeriodicalIF":21.0,"publicationDate":"2023-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136118141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Resource-seeking and media choice process: A case of irrational decision making","authors":"M. Mahdi Roghanizad, Ozgur Turetken","doi":"10.1016/j.ijinfomgt.2023.102714","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102714","url":null,"abstract":"<div><p>Resource seeking is crucial for individual and organizational success only if it is effective in convincing the resource provider to offer the needed resource. Computer-mediated communication theories provide insight into an ideal match between media and communication tasks, but typically treat task as attainment of mutual understanding between communicating partners. Instead, we developed theoretical models for media perceptions and the subsequent media choice as a behavioral decision process considering the characteristics of the resource-seeking context. In an experiment with 119 participants, we found that face-to-face resource seeking is vastly more effective than an email request regardless of the level of closeness between communication partners, but requesters underestimate the difference between the two channels. A consecutive study with 121 participants revealed that this underestimation combined with the fear of embarrassment and awkwardness lead requesters to select the less effective channel (email). Our findings have practical implications, and contribute to media selection theories by calling for focus on the characteristics of the communication goal and the source of irrationality in media selection decisions.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"74 ","pages":"Article 102714"},"PeriodicalIF":21.0,"publicationDate":"2023-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50177150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andreas Hermann , Torsten Gollhardt , Ann-Kristin Cordes , Lasse von Lojewski , Max Patrick Hartmann , Jörg Becker
{"title":"Digital transformation in SMEs: A taxonomy of externally supported digital innovation projects","authors":"Andreas Hermann , Torsten Gollhardt , Ann-Kristin Cordes , Lasse von Lojewski , Max Patrick Hartmann , Jörg Becker","doi":"10.1016/j.ijinfomgt.2023.102713","DOIUrl":"10.1016/j.ijinfomgt.2023.102713","url":null,"abstract":"<div><p>Digital transformation is a complex yet indispensable endeavor for SMEs. Hence, SMEs initiate and implement digital innovation projects to drive their digital transformation but face difficulties in the initiation phase, which could lead them to embark on projects with little value. As a remedy, SMEs may collaborate with external digital innovation units to support their project initiations. However, underlying project characteristics are often poorly understood, so much so that initiations often happen ad hoc. The research goal of this article is to develop a taxonomy that supports the initiation of digital innovation projects in SMEs in collaboration with external digital innovation units. The taxonomy development combines both conceptual and empirical perspectives. The former is informed by a structured literature review. The latter emerges from analyzing 210 project reports of German SMEs. The resulting taxonomy comprises 10 dimensions and 30 characteristics. Based on the taxonomy and the analyzed projects, 5 project types are derived by using cluster analysis methods. External digital innovation units can use the taxonomy and the 5 project types to classify and better understand digital innovation projects in SMEs. The article contributes to the body of knowledge and facilitates future research on digital innovation projects in SMEs.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"74 ","pages":"Article 102713"},"PeriodicalIF":21.0,"publicationDate":"2023-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223000944/pdfft?md5=42ebe6bd4ef23277080f03486855d607&pid=1-s2.0-S0268401223000944-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135706065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Musical atmosphere as a (dis)tractive facet of user interfaces: An experiment on sustainable consumption decisions in eCommerce","authors":"Hui Xu , Yang Wu , Juho Hamari","doi":"10.1016/j.ijinfomgt.2023.102715","DOIUrl":"10.1016/j.ijinfomgt.2023.102715","url":null,"abstract":"<div><p>User interfaces are increasingly multimodal in nature. Their design is moving beyond just primarily considering visuality-related aspects to considering the rich and complex effects of other facets of user interfaces interacting with different senses of users. Music and other atmosphere-altering facets of interfaces are increasingly considered to hold potential to affect users’ actions and decision-making. While music is associated with both more impulsive and less impulsive decision-making in general, it may also affect the sustainability of consumption choices. Therefore, in this study we investigate the supporting/distracting effects of musical atmosphere as a facet of user interface on sustainable decision-making in the context of eCommerce. We conducted four online experiments (11 groups, 462 valid samples) and one focus group interview-discussion. The results show that fast music tempo (compared to no music or slow music tempo) had a positive effect on willingness to purchase healthy food as mediated by its reduction of negative emotion and consequent increase in positive attitude. People had more positive attitude towards unhealthy food options in the slow music tempo condition. The findings provide novel insights on using non-traditional facets of user interfaces for rational and sustainable decision-making.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"75 ","pages":"Article 102715"},"PeriodicalIF":21.0,"publicationDate":"2023-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134978981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge management mechanisms and common knowledge impacts on the value of knowledge at individual and organizational levels","authors":"Rajiv Sabherwal , Zach Steelman , Irma Becerra-Fernandez","doi":"10.1016/j.ijinfomgt.2023.102660","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102660","url":null,"abstract":"<div><p>Knowledge management (KM) impacts have typically been examined on the value of knowledge to organizations but not individuals. This paper uses survey data (186 employees) and qualitative data (300 + employees) at the National Aeronautics and Space Administration to examine the effects of four KM mechanisms (social learning, learning from others through IT, learning from IT, and IT-based knowledge substitution) and common knowledge on the individual and organizational value of knowledge. The results indicate that common knowledge and the two interpersonal mechanisms (social learning, learning from others through IT) enhance the perceived value of knowledge at both levels, but both mechanisms that rely on IT for the knowledge (learning from IT, IT-based knowledge substitution) reduce the perceived knowledge value at one level and have no significant effect at the other level. Further, common knowledge strengthens the positive effects of both interpersonal mechanisms, and weakens the negative effects of IT-based knowledge substitution, on perceived value of knowledge at both levels.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"72 ","pages":"Article 102660"},"PeriodicalIF":21.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49903316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shobhit Kakaria , Farzad Saffari , Thomas Z. Ramsøy , Enrique Bigné
{"title":"Cognitive load during planned and unplanned virtual shopping: Evidence from a neurophysiological perspective","authors":"Shobhit Kakaria , Farzad Saffari , Thomas Z. Ramsøy , Enrique Bigné","doi":"10.1016/j.ijinfomgt.2023.102667","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102667","url":null,"abstract":"<div><p>Rapid adoption of virtual-reality-assisted retail applications is inadvertently reshaping consumer buying patterns, making it crucial for businesses to enhance their shopping experience. This new scenario challenges marketers with unique hurdles in both the commercialization of products and in managing information cues derived via VR retailing. Therefore, this study examined consumers’ impulsive behavior and unplanned purchases in a virtual retail store, using self-reports and electroencephalography. Borrowing assorted perspectives from retailing, virtual reality, and neuromarketing literature, we extended the stimulus-organism-response framework to evaluate how unplanned behavior evolves through conscious and unconscious measures. We found that consumers’ impulsiveness was significantly associated with their unplanned expenditure and the number of unplanned purchases. Using mediation analysis, we observed that flow experience during shopping partially mediated the relationship between the sense of presence and the desire to stay longer in a virtual shopping store. Desire to stay in the virtual store positively influenced store satisfaction, basket-size deviation, and budget deviation. Additionally, cognitive workload obtained via electroencephalogram revealed significant differences during both planned and unplanned purchases. These findings provide fresh opportunities for retailers to leverage the disruptive potential of immersive and interactive virtual technology to transform consumer shopping experiences.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"72 ","pages":"Article 102667"},"PeriodicalIF":21.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49903314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"When do details matter? News source evaluation summaries and details against misinformation on social media","authors":"Antino Kim, Patricia L. Moravec, Alan R. Dennis","doi":"10.1016/j.ijinfomgt.2023.102666","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102666","url":null,"abstract":"<div><p>News source evaluations based on fact-checking can help curb the consumption and spread of fake news on social media. Prior research has primarily considered source evaluations with intuitive icons that indicate whether or not news sources are reputable. But can we increase the power of these icons by adding more detailed information about the evaluation that explains the reasons for the icon? What additional benefit would such evaluation details bring? Would they have the same effect for both positive and negative evaluations? We conducted two online experiments to understand the effects of a source evaluation <em>icon</em> (a positive or negative summary of the evaluation) and more detailed evaluation information explaining the reasons for the icon. Our results show an asymmetric effect of positive and negative icons and details. Negative icons reduced the believability of the articles, but adding evaluation details supporting the icon had no additional effect. In contrast, positive icons had no significant effects, but adding evaluation details significantly increased believability. We also found that users were more likely to view the evaluation details when the content of the article aligned with their pre-existing opinions, but the valence of the icon (positive or negative) did not affect this decision.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"72 ","pages":"Article 102666"},"PeriodicalIF":21.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49903315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}