{"title":"Predicting strangers’ cooperativeness in Face-to-Face vs. Video-to-Video interactions: A case of inaccurate social prediction in mediated communication","authors":"M. Mahdi Roghanizad , Roderick E. White","doi":"10.1016/j.ijinfomgt.2025.102913","DOIUrl":"10.1016/j.ijinfomgt.2025.102913","url":null,"abstract":"<div><div>In modern organizations, video conferencing platforms are frequently used for key interactions, such as job interviews and virtual team collaborations. However, the accuracy of social predictions during brief virtual encounters remains uncertain. This study investigates the impact of different communication media on the accuracy of predicting cooperative or generous behavior among strangers after brief interactions. Grounded in Media Naturalness Theory (MNT) and evolutionary psychology, we explore whether video-to-video (VtV) interactions affect the accuracy of predicting cooperativeness compared to face-to-face (FtF) interactions. Across two behavioral studies, participants engaged in FtF and VtV interactions, with the second study introducing a condition where eye contact was enabled using gaze correction technology (VtV<sup>g</sup>). Our findings consistently demonstrate that FtF interactions lead to significantly higher prediction accuracy than VtV, where accuracy levels did not surpass chance. Interestingly, enabling eye contact in VtV<sup>g</sup> did not significantly improve predictive accuracy. These results underscore the limitations of current video communication technologies in replicating the social cognitive and perceptual capabilities present in FtF interactions, with implications for remote interactions in organizational settings.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102913"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144185150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hamid Shirdastian , Boris Bartikowski , Michel Laroche , Marie-Odile Richard
{"title":"Mobile app localization-based advertising: Effects of spatial and social-cultural distances on consumer behavior","authors":"Hamid Shirdastian , Boris Bartikowski , Michel Laroche , Marie-Odile Richard","doi":"10.1016/j.ijinfomgt.2025.102929","DOIUrl":"10.1016/j.ijinfomgt.2025.102929","url":null,"abstract":"<div><div>This article studies how and why localized mobile applications shape consumer responses toward mobile advertising in the context of ridesharing. Drawing from construal level theory and extant research on cultural customization of website design, we hypothesize that consumers respond more favorably when the app’s design closely matches their immediate social-cultural surroundings, compared to designs that are culturally distant. We conducted a laboratory experiment with a custom-built ridesharing app that manipulated spatial and social-cultural distances in a controlled setting. Findings show that exposure to localized mobile ads on apps that reflect the consumer’s immediate social-cultural environment (near social-cultural distance) enhances app usage intentions and purchasing intentions compared to apps with culturally distant designs. The preference for apps with local design intensifies when the advertised location is closer to the immediate location. We also find that app atmospherics (informativeness, entertainment, and effectiveness) mediate the positive effects of social-cultural distance in application design on consumer reactions in conditions of a low spatial distance to the promoted destination. Considering atmospherics offers a new explanation for why a local application design affects consumer reactions positively, beyond accounts made by construal level theory. We discuss the theoretical implications of our findings, offer managerial insights for developers and designers of geo-localized applications, and outline the study’s limitations along with directions for future research.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102929"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144185149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Digital transformation, emergence and complexity in supply networks","authors":"Hugo Michou, Jean-Loup Richet","doi":"10.1016/j.ijinfomgt.2025.102917","DOIUrl":"10.1016/j.ijinfomgt.2025.102917","url":null,"abstract":"<div><div>This longitudinal study was conducted to investigate the emergence of strategic misalignment within a large supply system during a digital transformation initiative at the world’s largest tourism company. We explored the interplay between emergent strategic misalignments, the inherent complexity of the supply network, and their impact on the success of digital transformation. Using the complex adaptive supply network (CASN) theoretical perspective, we analyzed the complexity within the network’s internal environment. Our two case studies revealed the intricate relationships among agents within a complex organization operating as a supply network. This research contributes to the CASN literature, particularly within the tourism industry, by conceptualizing the multiple facets of complexity in supply network and unveiling the emerging causes of strategic misalignment.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102917"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144089961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tin Trung Nguyen , Van Thi Thanh Tran , Eldrin Hermoso , Minh Tu Tran Hoang
{"title":"Feeling good about letting go? Learned helplessness and privacy calculus in citizen acceptance of electronic identification apps","authors":"Tin Trung Nguyen , Van Thi Thanh Tran , Eldrin Hermoso , Minh Tu Tran Hoang","doi":"10.1016/j.ijinfomgt.2025.102928","DOIUrl":"10.1016/j.ijinfomgt.2025.102928","url":null,"abstract":"<div><div>Drawing on learned helplessness theory and privacy calculus theory, this research investigates how privacy helplessness influences citizens’ benefit-privacy trade-offs in using electronic identification (eID) apps. Using Vietnam as a research context, potential eID app users were surveyed to uncover how a sense of privacy helplessness influences their eID app usage decisions. Findings from the partial least squares structural equation modeling showed that individuals engage in benefit-privacy trade-offs when deciding to install the app, and that privacy helplessness moderated the relationships between hedonic value and perceived benefit, and between usage likelihood and anticipated well-being. These results indicate that citizens experiencing high privacy helplessness derive greater enjoyment from using eID apps and anticipate improvements in their subjective well-being. Fuzzy-set qualitative comparative analysis (fsQCA) further revealed that individuals are willing to use eID apps despite privacy concerns and limited perceived value, suggesting that privacy helplessness can supplant perceived benefit in the benefit-privacy equation. FsQCA also showed that a lack of perceived utilitarian value is a key deterrent to eID app usage. This research contributes to theory by elucidating the role of privacy helplessness in benefit-privacy trade-offs. Specifically, while prior work focuses on the negative outcomes of helplessness, our findings highlight its potential to shift citizens’ attention towards hedonic value and anticipated well-being. Furthermore, this study proposes a reconsideration of the theoretical focus, suggesting that technology adoption may signify resignation to protection measures instead of pure acceptance. The research concludes with practical recommendations for ethical strategies to promote eID app usage rather than capitalizing on privacy helplessness.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102928"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144139300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technology takes away my power! The mediating role of powerlessness in the relationship between technostressors and proactivity at work","authors":"Guangwei Wang , Zhongda Wu , Chang-qin Lu","doi":"10.1016/j.ijinfomgt.2025.102930","DOIUrl":"10.1016/j.ijinfomgt.2025.102930","url":null,"abstract":"<div><div>In an era marked by relentless technological advancement and its deep integration into workplace processes, technology has evolved into a powerful entity that aids humankind while also bringing unexpected stress. An important question in this context is how technostressors impact employees’ sense of power and work behavior. Drawing on the approach–inhibition theory of power and mindset theory, this article investigates the impacts of technostressors on employees’ sense of powerlessness and proactivity and explores a boundary condition in this process by focusing on techno growth mindset regarding technology. A multi-wave survey study (<em>N</em> = 351), an experimental study (<em>N</em> = 248), and a qualitive study (<em>N</em> = 21) revealed that technostressors led to sense of powerlessness which, in turn, diminished proactive behavior and aggravated inaction among the employees. However, the negative impacts of technostressors were mitigated among the employees who possessed techno growth mindset. These findings provide new insights into employees’ behavioral responses (proactive behavior or inaction) to technostressors from the perspective of the sense of power and add to the research on human–technology interaction. The findings also have practical implications for organizations seeking to bolster employees’ proactivity amidst technological tumult.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102930"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"AI sensation and engagement: Unpacking the sensory experience in human-AI interaction","authors":"Pantea Foroudi , Reza Marvi , Dongmei Zha","doi":"10.1016/j.ijinfomgt.2025.102918","DOIUrl":"10.1016/j.ijinfomgt.2025.102918","url":null,"abstract":"<div><div>Given the limited studies on AI sensation and its impact on consumer emotional response and engagement, we investigate its impact to drive engagement. Employing a mixed-methods approach, we began with a qualitative phase consisting of 68 interviews (18 healthcare employees, 37 users of Wearable Health Devices, 7 AI developers, and 6 academics). Grounded in the theories of constructed emotion and the uncanny valley, as well as insights from the qualitative phase, we developed a robust model investigating the role of AI sensation on costumer emotional responses and engagement. This was followed by a survey of 557 healthcare employees. Data analysis was conducted using SPSS for descriptive statistics and reliability assessments, and AMOS for confirmatory factor analysis to validate the robustness of our measurement models. our findings show that AI sensation can drive customer subjective feeling state and AI affects. We also found empirical evidence that both can mediate the relationship between AI sensation, customer subjective feeling state, AI affects and activation engagement. Our findings can offer valuable understanding for managers and AI developers, underscoring the important role of AI sensation for driving engagement.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102918"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143943716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"When employees meet digital-intelligence transformation: Unveiling the role of employee intentions","authors":"Tung-Ju Wu , Ruo-Xi Zhang , Jia-Min Li","doi":"10.1016/j.ijinfomgt.2025.102912","DOIUrl":"10.1016/j.ijinfomgt.2025.102912","url":null,"abstract":"<div><div>Although the reaction of change recipients is crucial in the successful implementation of organizational change, research on digital-intelligence transformation (DIT) neglected employees’ intentions to support DIT. Integrating the theory of planned behavior and job demands-resources model, this study presents a model that explains employees’ intention to support DIT. Derived from a preliminary interview study, we identified critical determinants that shape employees’ attitude towards DIT. We conducted a two-time point study with employees from enterprises presently undergoing DIT to test hypotheses. We found that DIT-supportive behavior is indirectly influenced by DIT-related attitude, DIT-related subjective norm and role clarity under DIT via employees’ intentions to support DIT. Our research also explored the moderating role of DIT-related perceived behavioral control. We further discuss the theoretical and practical implications of this research.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102912"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143903537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Eastern Ease and Western Worries? How collectivism and belief in magic increase user acceptance of operationally autonomous blackbox technologies","authors":"Andreas Strebinger , Horst Treiblmaier","doi":"10.1016/j.ijinfomgt.2025.102939","DOIUrl":"10.1016/j.ijinfomgt.2025.102939","url":null,"abstract":"<div><div>New products and services increasingly require users to relinquish control to so-called “Blackbox” technologies, wherein connections between inputs and outputs appear opaque and uncontrollable. No research has yet investigated whether cultural factors moderate the effect of perceived technological controllability on user acceptance. Drawing on the Theory of Planned Behavior and Bandura's Theory of Human Agency, we examine how Individualism versus Collectivism influences the acceptance of products and services that require users to surrender control to the operationally autonomous Blackbox technologies of Artificial Intelligence and Blockchain. We furthermore investigate the impact of belief in the magical controllability of the world through, e.g., lucky numbers and charms (“belief in magic”). Through three survey-based experiments employing Scenario Techniques featuring fictitious products and services with a total sample size of n = 1750 respondents across the US, India, and Canada, our findings reveal that collectivism and belief in magic increase acceptance of operationally autonomous Blackbox technologies. Conversely, users endorsing the Western cultural norm of individualism and rejecting the magical controllability of the world exhibit heightened skepticism toward such innovations. The moderating effect of Individualism-Collectivism is mediated by a heightened Need for Controllability among individualistic users. Moreover, activating magical thinking amplifies the influence of belief in magic among users predisposed toward such beliefs. Our results stress the importance of considering cultural factors when designing and marketing operationally autonomous applications of Blackbox technologies. They also underscore the need for a broad societal debate and future research on the role of perceived controllability of a technology in user acceptance.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102939"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144329723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Simulated responses in reality-enhancing technologies: Scale development and validation","authors":"Erol Pala , Sommer Kapitan , Patrick van Esch","doi":"10.1016/j.ijinfomgt.2025.102927","DOIUrl":"10.1016/j.ijinfomgt.2025.102927","url":null,"abstract":"<div><div>Reality-enhancing technologies influence consumer decisions, yet our understanding of how consumers respond to marketing content using such technologies is nascent. We develop a scale to measure consumers’ simulated responses in reality-enhancing technology experiences, resulting in the creation of a 12-item simulated responses scale with two dimensions, simulated satiation (6 items) and simulated immersion (6 items). The analyses revealed that simulated responses is a multidimensional construct, with each dimension considered an independent scale. Consequently, simulated satiation lowers evaluations of augmented reality tools and purchase intent, yet simulated immersion raises both responses. The results reveal how content variety and exposure duration interact with simulated satiation and simulated immersion to influence consumers’ evaluations and decisions. By employing the simulated responses scale, marketing practitioners can assess the effectiveness of their reality-enhancing technology strategies. The goal is to optimize content variety and exposure duration to achieve better outcomes prior to launching a marketing campaign.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102927"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144084522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Strategic adoption of generative AI in organizations: A game-theoretic and network-based approach","authors":"Mohammad Hasan Seifdar, Babak Amiri","doi":"10.1016/j.ijinfomgt.2025.102932","DOIUrl":"10.1016/j.ijinfomgt.2025.102932","url":null,"abstract":"<div><div>The rapid advancement of Generative AI (GenAI) has introduced new opportunities and challenges for organizations seeking to integrate AI-driven decision-making into hierarchical structures. This study presents a game-theoretic framework combined with a hybrid organizational network model to examine the dynamics of GenAI adoption. The network consists of managers, employees, and AI systems interacting within a structure that combines hierarchical reporting and scale-free collaboration. By simulating multiple organizational scenarios with varying adoption costs, managerial influence, and network rewiring mechanisms, we analyze how AI adoption propagates through departments, impacts interdepartmental collaboration, and influences organizational inequality. Our findings suggest that managerial optimism and the ability of organizational networks to adapt flexibly accelerate AI adoption. On the other hand, decentralized decision-making enhances collaboration but may lead to short-term inefficiencies. Furthermore, although adopting AI initially leads to increased inequality within the organization, this disparity tends to stabilize over time. Therefore, effective governance strategies are critical in balancing organizational efficiency with fairness. This research provides actionable insights for managers and policymakers to navigate AI integration effectively and optimize its long-term benefits.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102932"},"PeriodicalIF":20.1,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144167401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}