International Journal of Information Management最新文献

{"title":"Blockchain and agency theory in supply chain management: A question of trust","authors":"Maximiliano JEANNERET MEDINA ,&nbsp;Cédric Baudet ,&nbsp;Jean-Fabrice Lebraty","doi":"10.1016/j.ijinfomgt.2023.102747","DOIUrl":"10.1016/j.ijinfomgt.2023.102747","url":null,"abstract":"<div><p>This paper aims to explore how does the introduction of blockchain technologies impact trust in existing supply chain relationships. To do so, we conducted a multiple case study through the lens of agency theory. Three Swiss companies which are carrying out blockchain projects for their supply chain have been analyzed in semi-structured interviews and document analysis. Two significant findings of the impact on principal-agent relationships are stressed. Firstly, blockchain technologies can reduce the asymmetry of information, increase the control of agents, and consequently minimize the trust in the principal towards the agents. Secondly and paradoxically, the control mechanisms inherent in these technologies can decrease the agent's trust in the principal. Thus, questioning trust is necessary, both as an antecedent and an unexpected consequence when adopting blockchain technologies. Finally, we provide guidelines for initiating the adoption of blockchain technologies in supply chains.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223001287/pdfft?md5=e7aa9a73e596777184e94f8b274d58a1&pid=1-s2.0-S0268401223001287-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139457177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort","authors":"Constantinos Vasilios Priporas ,&nbsp;Shahzeb Hussain ,&nbsp;Suyash Khaneja ,&nbsp;Hafizur Rahman","doi":"10.1016/j.ijinfomgt.2023.102751","DOIUrl":"10.1016/j.ijinfomgt.2023.102751","url":null,"abstract":"<div><p><span>Drawing on social cognitive theory, this study examines the effects of technology distraction on consumers’ responses, sensory overload, and discomfort. Its three objectives are: (i) to explore the effects of technology distraction on three types of consumer responses, i.e. cognitive, affective, and behavioural responses; (ii) to explore the effects of technology distraction on sensory overload; and (iii) to explore the effects of technology distraction on discomfort. To achieve these objectives, two </span>qualitative studies<span> were carried out. In Study 1, 25 semi-structured interviews were conducted with members of Generation Z in London, UK. Its purpose was to devise a model based on the objectives. In Study 2, 12 practitioners and academics specialising in technology-related disciplines were consulted to explore the practical utility of the model. Thematic analysis by means of NVivo 12 was carried out. The findings confirm all the objectives were achieved based on social cognitive theory, with a few additional suggestions collected from Study 2. The main implications for researchers and technology firms are provided, along with the study’s limitations and possibilities for future research.</span></p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2024-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139455808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards organisation 4.0. An empirical study","authors":"Reyes Gonzalez,&nbsp;Jose Gasco,&nbsp;Juan Llopis","doi":"10.1016/j.ijinfomgt.2023.102746","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102746","url":null,"abstract":"<div><p>The Digital Transformation of firms is in an incipient stage despite being essential for competitiveness. Hence, the objective of the present study is to analyse which factors are important in the realisation of an Organisation 4.0. To this end we revise the literature to analyse the concept of Industry<span> 4.0, identifying which technologies are necessary for this fourth industrial revolution, and the process of becoming an Organisation 4.0. A model is then proposed with the antecedent variables required for an Organisation 4.0, which include the roles of innovation, business intelligence and digital employees. The model is tested through a sample of 198 firms using the structural equations technique. Although technologies 4.0 have usually been considered as facilitators of innovation, the present study finds the opposite relationship, i.e. that innovation is a necessary antecedence for Organisation 4.0. It is also found that this stimulus is reinforced by Business Intelligence systems and that innovation strengthens the presence of digital employees. However, we have not been able to show how these digital employees contribute to the formation of an Organisation 4.0. More research is needed on the employee knowledge, skills and capabilities required for the implementation of an Organisation 4.0.</span></p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139107523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"8–10% of algorithmic recommendations are ‘bad’, but… an exploratory risk-utility meta-analysis and its regulatory implications","authors":"Martin Hilbert ,&nbsp;Arti Thakur ,&nbsp;Pablo M. Flores ,&nbsp;Xiaoya Zhang ,&nbsp;Jee Young Bhan ,&nbsp;Patrick Bernhard ,&nbsp;Feng Ji","doi":"10.1016/j.ijinfomgt.2023.102743","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102743","url":null,"abstract":"<div><p>We conducted a quantitatively coarse-grained, but wide-ranging evaluation of the frequency recommender algorithms provide ‘good’ and ‘bad’ recommendations, with a focus on the latter. We found 151 algorithmic audits from 33 studies that report fitting risk-utility statistics from YouTube, Google Search, Twitter, Facebook, TikTok, Amazon, and others. Our findings indicate that roughly 8–10% of algorithmic recommendations are ‘bad’, while about a quarter actively protect users from self-induced harm (‘do good’). This average is remarkably consistent across the audits, irrespective of the platform nor on the kind of risk (bias/ discrimination, mental health and child harm, misinformation, or political extremism). Algorithmic audits find negative feedback loops that can ensnare users into spirals of ‘bad’ recommendations (or being ‘dragged down the rabbit hole’), but also highlight an even larger likelihood of positive spirals of ‘good recommendations’. While our analysis refrains from any judgment of the causal consequences and severity of risks, the detected levels surpass those associated with many other consumer products. They are comparable to the risk levels of generic food defects monitored by public authorities such as the FDA or FSIS in the United States. Consequently, our findings inform the ongoing discussion regarding regulatory oversight of the potential risks posed by recommender algorithms.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026840122300124X/pdfft?md5=9e64a3c50fa338d21d87fc17bfb9b986&pid=1-s2.0-S026840122300124X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139107522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The precursors of AI adoption in business: Towards an efficient decision-making and functional performance","authors":"Abdullah M. Baabdullah","doi":"10.1016/j.ijinfomgt.2023.102745","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102745","url":null,"abstract":"<div><p>Artificial intelligence (AI) is a highly effective solution for enhancing decision-making efficiency and optimising the functional performance of organisations. However, there have been limited attempts to assess the consequences of implementing AI systems on the quality and efficiency of decision-making. This study proposes and empirically examines an extended model covering all aspects that would shape the successful adoption of AI by decision-makers while investigating how the successful adoption of AI enhances the efficiency of the decision-making process. This study also intends to test the validity of the integrated AI acceptance-avoidance model (IAAAM) proposed by Cao et al. (2021) using the Middle East context (i.e. Saudi Arabia). The extended model of the current study was based on the IAAAM and IS professional distinctiveness (ISPD). Two quantitative studies were conducted to achieve the research objectives. The first study was conducted to validate the IAAAM using a purposive sample of employees (non-adopters of AI applications). The second study tested the proposed model using a purposive sample of employees (actual adopters). The structural equation modelling (SEM) results of the first study (non-adopters) supported the validity of the IAAAM in Saudi Arabia. Factors (performance expectancy (PE), facilitating conditions (FC), personal well-being concern (PWC), perceived threat (PT), and attitudes (ATT)) had a significant impact on either ATT or the intention to use AI. The SEM results of actual adopters supported the impact of PE, EE, FC, PWC, and ATT on either ATT or the adoption of AI (AoAI). As an external factor, the ISPD was the most significant predictor of AoAI. The AoAI was confirmed to strongly predict decision-making efficiency, which, in turn, contributes to functional performance. This study enriches the current understanding of the main factors that contribute to the successful implementation of AI systems, offering an in-depth understanding of both AI adopters and non-adopters. It identifies factors important to non-users to enhance future adoption, whereas current AI users focus on improving decision-making quality with the AI assistance.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139050452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the impact of augmented reality product presentation on diagnosticity, cognitive load, and product sales","authors":"Pratik Tarafdar ,&nbsp;Alvin Chung Man Leung ,&nbsp;Wei Thoo Yue ,&nbsp;Indranil Bose","doi":"10.1016/j.ijinfomgt.2023.102744","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102744","url":null,"abstract":"<div><p>Augmented reality<span> (AR) enhances consumers’ sensory responses to online product presentations, providing a more immersive experience. In online marketplaces, the utilization of various sensory modalities for product representation proves valuable for consumers’ evaluations. To investigate the impact of AR interfaces on human cognition, we developed a mobile AR app and conducted an experiment. Subjects tested the app, equipped with AR capabilities, alongside traditional two-dimensional (2D) representations for various product types. Our findings reveal that, in comparison to conventional 2D presentations, AR affordances significantly enhance consumers’ perceived product diagnosticity. Notably, this effect is more pronounced for technology products. Additionally, our research indicates that AR interfaces may contribute to an increased perceived cognitive load. In a second study, we conducted a natural experiment using AR-enabled Amazon products to explore the influence of AR interfaces on purchase decisions. For technology products, we observed a substantial increase in product sales when utilizing AR for online presentations. This research makes a valuable contribution to the mobile commerce literature, offering insights to retailers about the efficacy of AR interfaces in the realm of mobile shopping.</span></p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139033304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital transformation leadership competencies: A contingency approach","authors":"Sune Dueholm Müller ,&nbsp;Henrike Konzag ,&nbsp;Jeppe Agger Nielsen ,&nbsp;Hafdís Bergsdóttir Sandholt","doi":"10.1016/j.ijinfomgt.2023.102734","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102734","url":null,"abstract":"<div><p>Practitioners and researchers are increasingly engaged and interested in digital transformation leadership. However, the existing literature is fragmented and we lack knowledge of the competencies required by business leaders to facilitate digital transformation. In response, we rely on a literature study and draw inspiration from the Competing Values Framework to identify digital transformation leadership competencies. We theorize four archetypical competency portfolios, which are labeled according to the types of leaders who personify the constituent competencies: the challenger, the bricoleur, the organizer, and the competitor. We draw inspiration from the Competing Values Framework in advancing a contingency perspective on archetypical these portfolios. By theorizing competency portfolios, we contribute new insights into the role of leadership in digital transformation, which requires different competencies depending on the transformation drivers and goals. Our proposed competency portfolio framework serves as a valuable tool for identifying the required competencies and making decisions on whether to upskill existing leaders or hire new ones to drive transformation efforts.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223001159/pdfft?md5=ac0036b65fbe0279e4cf48df2db09383&pid=1-s2.0-S0268401223001159-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138656430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social media overload and proactive–reactive innovation behaviour: A TTSC framework perspective","authors":"Suying Gao,&nbsp;Xue Zhao","doi":"10.1016/j.ijinfomgt.2023.102735","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102735","url":null,"abstract":"<div><p>Based on the transactional theory of stress and coping, a theoretical model of social media overload and employees’ proactive–reactive innovation behaviour is constructed, in which emotional exhaustion and knowledge hiding serve as mediating variables, and the intrinsic mechanism of action among the variables is explained based on the conservation of resources theory. Study 1 tested the research model using data from 376 internal corporate social media users and their leaders. The results show that emotional exhaustion and knowledge hiding play a chain-mediating role between social media overload (information, communication, and social overload) and employees’ proactive and reactive innovation behaviours. Study 2 repeated Study 1′s hypothesis test using data from 406 internal corporate social media users. Most conclusions are consistent with Study 1, except that the relationships between communication overload and emotional exhaustion and between knowledge hiding and proactive innovation behaviour are not supported. These inconsistent conclusions may be attributed to the COVID-19 pandemic. Study 2 revealed the moderating role of digital fluency. This study enriches the research on the dark side of social media use, expands the research perspective on social media overload, and provides new support for employees’ proactive–reactive innovation behaviours.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138490197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses","authors":"Xun Xu ,&nbsp;Yiru Wang ,&nbsp;Qingyun Zhu ,&nbsp;Yiming Zhuang","doi":"10.1016/j.ijinfomgt.2023.102733","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102733","url":null,"abstract":"<div><p>Online platforms’ growth further facilitates the increasing popularity and business value of online reviews. This study investigates the key elements of online reviews and their relationships to customer satisfaction and online recommendation. Our findings from Skytrax suggest that the review textual comments of each product attribute have a positive direct effect on customer rating of the corresponding attribute and a positive spillover effect on other attribute ratings. Additionally, comments and attribute ratings have different magnitudes in reflecting customer overall satisfaction and online recommendation. Such asymmetric reflection varies across three-level hierarchical temporal lenses, including the COVID-19 pandemic (macro-institutional level), customer waiting time resulted from service failures (meso-organizational level), and the temporal contiguity between the customer consumption time and review posting time (micro-individual level). The three-level hierarchical temporal lenses negatively moderate the reflection of attribute-level ratings and comments on customer overall satisfaction but positively moderate the reflection of attribute-level ratings and comments on customer recommendation. Our findings offer valuable insights for managers, helping them comprehend the significance of temporal lenses in shaping customer online review behavior and the asymmetric reflection of consumer perceptions and behaviors stemming from online reviews. Managers should take into account these temporal lenses when designing and implementing online review platforms and when delivering products and services in order to enhance the advantages of positive electronic word-of-mouth effects.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138490241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Global techno-politics: A review of the current status and opportunities for future research","authors":"Jie Yan ,&nbsp;Dorothy E. Leidner ,&nbsp;Uchenna Peters","doi":"10.1016/j.ijinfomgt.2023.102729","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2023.102729","url":null,"abstract":"<div><p><span>This study presents an overview of the evolving relationship between technology and global politics, focusing on global techno-politics (GTP). Technology was seen as neutral and accessible, with market forces and multilateral states enforcing global trading norms. However, recent years have witnessed a shift as technological powers turn interdependencies into vulnerabilities. The intense technological competition between China and the U.S. has exposed the non-neutrality of technology, resulting in geopolitical tensions and strategic market exclusions. The impact of technology on global politics extends beyond a single sector, affecting policies, laws, </span>governance, security, international relations, economics, and human rights. This intersection of technology and global politics forms the basis of GTP, where political decisions and actions are influenced by technological advancements, and vice versa. Understanding the landscape of GTP is therefore crucial for individuals, organizations, and states to navigate the challenges and opportunities of the digital age while ensuring technology serves the public interest. The present study seeks to deepen our understanding of GTP and its implications by reviewing the extant IS research and providing opportunities for future research.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":21.0,"publicationDate":"2023-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138484867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}