International Journal of Information Management最新文献

{"title":"Human–GenAI collaboration across creative phases: Cognitive mechanisms shaping novelty and usefulness","authors":"Shiyingzi Huang ,&nbsp;Lirong Long ,&nbsp;Yanghao Zhu ,&nbsp;Julie N.Y. Zhu","doi":"10.1016/j.ijinfomgt.2025.102986","DOIUrl":"10.1016/j.ijinfomgt.2025.102986","url":null,"abstract":"<div><div>Generative artificial intelligence (GenAI) has demonstrated remarkable potential in creative domains; however, existing research has yet to fully explore how to optimize human–GenAI synergy or uncover the mechanisms underlying its impact on creativity. This study transcends the view of creativity as a singular process or monolithic outcome and examines how human–GenAI collaboration differentially influences the distinct creative phases of idea generation and idea elaboration. Drawing on creative process theory and goal orientation theory, we propose that human–GenAI collaboration activates phase-specific psychological mechanisms in pursuit of divergent creative goals. Using a multimethod approach, including a qualitative study (<em>N</em> = 20), two lab experiments (<em>N</em>_<em>1</em> = 42; <em>N</em>_<em>2</em> = 44), and an online behavioral experiment (<em>N</em> = 198), we find that human–GenAI collaboration in the idea generation phase (compared with the elaboration phase) enhances creative novelty by increasing cognitive flexibility, whereas human–GenAI collaboration in the idea elaboration phase (compared with the generation phase) improves creative usefulness by reducing cognitive overload. Furthermore, perceived GenAI intelligence moderates the indirect relationship between collaboration phases and usefulness through cognitive overload. By deconstructing the creative process, this research offers a nuanced understanding of the mechanisms and boundary conditions of human–GenAI collaboration, advancing theoretical conversations on AI-assisted creativity and providing actionable guidance for integrating GenAI into creative and organizational workflows.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102986"},"PeriodicalIF":27.0,"publicationDate":"2025-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145227141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of generative AI shopping assistants on E-commerce consumer motivation and behavior: Consumer-AI interaction design","authors":"Guanghong Xie","doi":"10.1016/j.ijinfomgt.2025.102983","DOIUrl":"10.1016/j.ijinfomgt.2025.102983","url":null,"abstract":"<div><div>Generative AI (Gen AI) shopping assistants have been extensively studied—both theoretically and empirically—for their impact on consumer experiences in developed-country e-commerce platforms. However, cultural, economic, and technological differences may constrain applicability in developing-country contexts. This study examines both the “lights and shadows” of Gen AI shopping assistants in developing countries, focusing on how these assistants shape the consumer motivation–behaviour process. We conduct a review from the perspectives of human–computer interaction (HCI), cognitive psychology, and marketing to assess the current state and challenges of Gen AI shopping assistants. Based on this review, we have developed the Motivation–Expectation Management Model (MEMM) to complete the following cycle: Motivation → HCI → Expectation Confirmation → Satisfaction and Repurchase → (feedback to) Motivation. We then collect data from consumers using the “Taobao Wenwen” Gen AI shopping assistant within the Taobao app in China and employ a mixed-methods approach to test the significance, importance, and necessity of the MEMM. (1) Extrinsic motivation exerts a greater influence on personalzation and UX than intrinsic motivation; (2) Mediation chains linking user experience, expectation confirmation, satisfaction, and repurchase intention are significant, with some relationships supported across significance, importance, and necessity analyses, while others are only partially consistent. In summary, MEMM provides both theoretical and empirical grounding for studying Gen AI shopping assistants in developing-country contexts, helps elucidate the consumer–Gen AI interaction mechanisms at play, and offers strategic guidance for sustaining a continuous cycle of interaction optimisation in e-commerce markets.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102983"},"PeriodicalIF":27.0,"publicationDate":"2025-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145227144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"To be credible or to be creative? Understanding the mechanisms driving user satisfaction with AI-generated content from a dual fit perspective","authors":"Bo Yang,&nbsp;Yongqiang Sun,&nbsp;Qinwei Li","doi":"10.1016/j.ijinfomgt.2025.102980","DOIUrl":"10.1016/j.ijinfomgt.2025.102980","url":null,"abstract":"<div><div>Generative artificial intelligence (GAI) can fundamentally disrupt how content is produced and is increasingly integrated into organizational and individual task-performing and decision-making. This study investigates how individuals perceive and process AI-generated content by advancing the understanding of user satisfaction through an extension of dual fit theory. By theoretically grounding our investigation in dual fit theory, we propose that two key information representations (information credibility and creativity) are key drivers of user satisfaction, operating through two distinct mediating mechanisms: cognitive fit, which reflects the alignment of information with task demands, and emotional fit, which captures the match between the interaction experience and user emotions. Our model posits that both credibility and creativity distinctly influence these cognitive and emotional fit pathways. Furthermore, we examine the boundary conditions by exploring the moderating role of task representation (e.g., task routineness and task hedonism). We tested our hypotheses through two 2 × 2 between-subject scenario experiments with 548 and 197 participants. Across both studies, the results consistently show that information credibility positively impacts both cognitive and emotional fit. Information creativity primarily enhances emotional fit, with its effect on cognitive fit emerging under specific task conditions. Both fit dimensions, in turn, positively affect user satisfaction with the outcome and the process. Our results indicate that task routineness is a stronger moderator than task hedonism. A good match between the information and task representations (i.e., aligning credibility with routine tasks and creativity with creative tasks) leads to enhanced cognitive and emotional fit.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102980"},"PeriodicalIF":27.0,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145227143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"AI-powered CRM capability model: Advancing marketing ambidexterity, profitability and competitive performance","authors":"Khadija Khamis Alnofeli ,&nbsp;Shahriar Akter ,&nbsp;Venkata Yanamandram ,&nbsp;Umme Hani","doi":"10.1016/j.ijinfomgt.2025.102981","DOIUrl":"10.1016/j.ijinfomgt.2025.102981","url":null,"abstract":"<div><div>The rapid adoption of Artificial Intelligence (AI)–powered Customer Relationship Management (CRM) systems has exposed a critical gap: despite substantial investment, many organisations fail to derive meaningful business value from these technologies. Recent surveys show that while AI is a strategic priority for executives, only a fraction report significant returns, with adoption challenges particularly acute in customer-facing functions. This study addresses this gap by conceptualising and empirically examining AI-powered CRM as a higher-order organisational capability. Drawing on the microfoundations of dynamic capability theory, we adopt a three-stage research design. First, a systematic scoping review and in-depth interviews with industry experts identify the core dimensions and subdimensions of AI-powered CRM capability. Second, we operationalise and validate these dimensions within a nomological network. Third, a survey of 205 banking employees in Australia tests the influence of AI-powered CRM capability on marketing ambidexterity and, in turn, on organisational outcomes. The quantitative analysis confirms that AI-powered CRM capabilities positively shape marketing ambidexterity, which subsequently enhances profitability and competitive advantage. Theoretically, the findings advance CRM research by introducing a microfoundational capability model that integrates data management, multi-channel integration, and service offerings. Practically, the study provides actionable guidance for managers seeking to close the “value realisation gap” by cultivating AI-powered CRM systems as dynamic capabilities that balance exploration and exploitation in volatile markets.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102981"},"PeriodicalIF":27.0,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145227142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Factors influencing the adoption intent of quantum computing in enterprises: An innovation adoption process perspective","authors":"Ohbyung Kwon ,&nbsp;Seongjun Kwon ,&nbsp;Timothy Jung ,&nbsp;Saifeddin Alimamy","doi":"10.1016/j.ijinfomgt.2025.102978","DOIUrl":"10.1016/j.ijinfomgt.2025.102978","url":null,"abstract":"<div><div>With recent advancements in quantum computing technology, companies have begun considering replacing or jointly utilizing their existing classical computing resources with quantum computing. Despite initial research on the examination of the adoption considerations for quantum computing, there is a lack of studies investigating the conditions that influence the adoption of quantum computing technology. Therefore, the purpose of this study is to identify and analyze the key factors that drive or hinder companies' intention to adopt quantum computing technology. Building on the theory of innovation diffusion and integrating insights from the adoption of multiple emerging technologies, this research aims to extend the understanding of quantum computing adoption dynamics. Specifically, drawing on the theory of innovation diffusion and existing literature related to the adoption of multiple emerging technologies, this research proposes the following research questions to identify the factors influencing the adoption intention of quantum computing. The study employed a Sequential Explanatory design, first exploring the topic through literature and interviews with 11 quantum computing experts, then quantifying findings with a questionnaire survey with 250 IT decision-makers within Korean companies, analyzed using PLS-SEM and MGA. Research findings revealed that belief in quantum superiority, quantum advantage, continuous budget allocation, and regulatory support significantly and positively influenced quantum computing adoption, whereas organizational resistance had the most substantial negative impact. Furthermore, firm size and industry significantly moderate these adoption intentions. Interestingly, companies expressed a desire to adopt quantum computing despite uncertainties. Theoretically, this study contributes to innovation diffusion theory by contextualizing its application to the adoption of a highly complex and nascent technology such as quantum computing. Practically, the findings offer actionable implications for policymakers and business leaders by illuminating the key drivers and barriers that must be addressed to promote quantum computing adoption.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102978"},"PeriodicalIF":27.0,"publicationDate":"2025-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145227140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Value co-creation practices in the service of innovative digital products and their effects on consumer eudaimonic well-being","authors":"Jun Gao ,&nbsp;Huichao Guo ,&nbsp;Shuying Gong","doi":"10.1016/j.ijinfomgt.2025.102979","DOIUrl":"10.1016/j.ijinfomgt.2025.102979","url":null,"abstract":"<div><div>Innovative digital products (IDPs) are novel products that combine traditional physical components with smart (AI) and connectivity (IoT) components. While these innovative technological products are designed to enhance consumer well-being, their actual effects remain controversial. We propose resolving the well-being paradox in smart services through consumer-driven value co-creation with IDPs. However, how consumers proactively leverage IDPs to co-create value and enhance their well-being remains underexplored. Our research aims to identify the specific value co-creation practices between consumers and IDPs that can improve consumer eudaimonic well-being and examine the underlying mechanisms. In Study 1, we employed practice theory—a sociological lens—to qualitatively identify three types of consumer-IDP value co-creation practices: (1) adapting practices, (2) crafting practices, (3) connecting practices. In Study 2, we quantitatively demonstrated that these practices positively affected basic need satisfaction, which in turn enhanced consumer eudaimonic well-being. Our research provides theoretical contributions and managerial implications for facilitating consumer-driven value co-creation and improving consumer well-being in IDP services.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102979"},"PeriodicalIF":27.0,"publicationDate":"2025-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effect of corporate reputation and coopetitive branding strategy on digital products sales: Evidence from digital video game industry","authors":"Hoon S. Choi ,&nbsp;Emmanuel W. Ayaburi","doi":"10.1016/j.ijinfomgt.2025.102975","DOIUrl":"10.1016/j.ijinfomgt.2025.102975","url":null,"abstract":"<div><div>This research examines the impact of the corporate reputation of game developers and publishers and their coopetitive branding strategy on digital video game sales. The study utilizes empirical data from Steam, the world’s largest digital video game distributor. Drawing on signaling theory, the study reveals the effect of two types of quality cues—corporate reputation and coopetitive branding strategy—on digital video game sales. The study finds the positive effect of both parties’ corporate reputations on sales. Additionally, it finds the moderation effect of their reputation on the relationship between product popularity and sales, emphasizing the importance of corporate reputation in the digital video game market with enormous product diversity. Regarding a coopetitive branding strategy’s effect, the findings disclose that only developer coopetitive branding—labeling multiple developer brands in a competitive relationship—effectively increases sales, while publisher coopetitive branding has no significant effect.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102975"},"PeriodicalIF":27.0,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145106432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Group closeness effects on co-owned information sharing: A multilevel perspective","authors":"Mingxin Zhang ,&nbsp;Ofir Turel ,&nbsp;Anne Zöll","doi":"10.1016/j.ijinfomgt.2025.102977","DOIUrl":"10.1016/j.ijinfomgt.2025.102977","url":null,"abstract":"<div><div>Co-owned information contains personal details about multiple individuals, often nested within a social group. It is important to study the sharing of such information because its careless disclosure can violate the privacy of all co-owners. What makes such sharing decisions unique is that they are often conducted within a tight social context, the attributes of which can systematically affect the decisions of all individuals nested within the group. This necessitates multi-level theorizing and testing. Doing so, we theorize the impact of <em>group closeness</em> (a group-level attribute) on co-owned information sharing by the group members (individual-level reflections and behaviors). We tested our ideas through a deceptive procedure: ninety participants in 40 groups were asked to voluntarily share a co-owned photo of 2–3 group members, for algorithm training purposes (cover story). Hierarchical Linear Modeling revealed (1) the retained relevance of self-centered private information sharing motivators and deterrents in group contexts, and (2) a cross-level effect of group closeness: it weakened the negative effect of privacy concerns on actual co-owned information sharing. The findings underscore the role of social context in determining the potency of privacy concerns to drive the privacy behaviors of individuals nested within this context.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102977"},"PeriodicalIF":27.0,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145105835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Increasing developers’ code accountability perceptions in open source software development","authors":"Sebastian Clemens Bartsch ,&nbsp;Jan-Hendrik Schmidt ,&nbsp;Martin Adam ,&nbsp;Alexander Benlian","doi":"10.1016/j.ijinfomgt.2025.102974","DOIUrl":"10.1016/j.ijinfomgt.2025.102974","url":null,"abstract":"<div><div>Open source (OS) software projects rely on high-quality code, making developers’ participation in reviewing their code essential to improve its quality. In non-OS domains, formal consequences (i.e., sanctions and rewards like fines or bonuses) are usually applied to raise developers’ perceived accountability for their code, thus motivating them to review it. However, in the OS domain, such formal consequences are often absent or only weakly pronounced, raising questions of whether and how developers perceive accountability for their code and how it affects their motivation to improve its quality. Using a developmental mixed-method research approach, we conducted a qualitative study with semi-structured online interviews to develop a research model (n = 29) and validated it through a follow-up scenario-based factorial survey (n = 480). Our findings indicate that in the OS domain, developers often perceive themselves accountable for their code. Project- and individual-related factors, such as legal liability for contributed code, the integration of the OS software project into other projects, the work status of developers, and gaining a reputation for code contributions, appear as mechanisms to influence and increase developers’ perceived code accountability. Furthermore, we observe that perceived code accountability promotes developers’ intention to review their code before contributing it to OS software projects and, thus, contribute code with higher quality. Overall, our paper contributes to information systems (IS) research on accountability perceptions in OS software development, indicating that in the OS domain, formal consequences such as sanctions and rewards are not exclusively necessary for evoking developers’ perceived code accountability and increasing code quality.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102974"},"PeriodicalIF":27.0,"publicationDate":"2025-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145018446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"When utility meets ethics: A stakeholder perspective on agentic information systems delegation","authors":"Kashif Saeed,&nbsp;Victor R. Prybutok","doi":"10.1016/j.ijinfomgt.2025.102976","DOIUrl":"10.1016/j.ijinfomgt.2025.102976","url":null,"abstract":"<div><div>Organizations increasingly use agentic information systems (agentic IS) to achieve performance-driven objectives. However, agentic IS raise ethical concerns, such as fairness, bias, autonomy, transparency, responsibility, and privacy. Over 70 % of the stakeholders, such as users, have expressed concerns about the various business applications of agentic IS. However, limited research has examined how stakeholders evaluate utility versus ethics in delegating tasks to agentic IS. Our results show that stakeholders assess agentic IS for delegation using a combination of rules-based and outcome-based ethical thinking, which values both AI utility and ethical considerations. Moreover, when agentic IS embeds ethical capabilities, stakeholders view both agentic IS and delegating tasks to them as ethically sound. Furthermore, stakeholders consistently prefer agentic IS with human oversight over fully autonomous systems. These insights help organizations optimize efficiency through agentic IS while promoting ethical adoption by respecting stakeholder preferences. This research contributes to the IS literature by integrating ethics into the agentic delegation framework, thereby establishing a foundation for future research in the developing field of agentic IS.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102976"},"PeriodicalIF":27.0,"publicationDate":"2025-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145004631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}