International Journal of Information Management最新文献

{"title":"Using the influence of human-as-machine representation for self-improvement products","authors":"","doi":"10.1016/j.ijinfomgt.2024.102851","DOIUrl":"10.1016/j.ijinfomgt.2024.102851","url":null,"abstract":"<div><div>With the continuous growth surrounding technology advancements, evaluating ways to utilize this tool to its best abilities is important. This research focuses on using machine-like representations in marketing, expanding on the existing theories of anthropomorphism and dehumanization. Portraying specific body parts as machines can effectively stimulate consumers' motivation to enhance the corresponding capabilities, thereby improving their preference for self-improvement products. Three dimensions of human-as-machine representation are explored: the human brain, heart and arms, experimentally demonstrating that they help consumers identify areas of inadequacy and boost self-improvement motives, especially when self-control is low. Across four studies, study 1 examines the main effects of human-as-machine representation on consumers’ preference for self-improvement products. Study 2 tests the mechanism of self-improvement motives for abilities. Study 3 examines the interaction effect of human-as-machine representation and level of self-control (high vs. low) on consumers’ self-improvement motives for skills and preference for self-improvement products. A final qualitative study was conducted to reveal nuanced distinctions in participants' perspectives on human-as-machine representations, comparing findings across the previous three studies, and identifying opportunities and challenges. Ultimately, the findings suggest that portraying precise body parts as machines enhances the desire to improve the corresponding skills, resulting in a better preference for self-improvement products.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142437910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The exploration of users’ perceived value from personalization and virtual conversational agents to enable a smart home assemblage– A mixed method approach","authors":"","doi":"10.1016/j.ijinfomgt.2024.102850","DOIUrl":"10.1016/j.ijinfomgt.2024.102850","url":null,"abstract":"<div><div>Advancements in smart home technologies are beneficial and valuable for both users and firms. Nevertheless, users’ acceptance of these applications are considerably influenced by the need for user personalization, complex and dynamic within a smart home environment, and thus, can present limitations. Additionally, the role of a virtual conversational agent, both as an individual entity and as part of a collective network, in the setup and management of various smart home devices warrants further exploration. To investigate the enablers and inhibitors of smart home adoption and the role of virtual conversational agents, a mixed-method design was employed, comprising two studies: a survey of 1403 users (Study 1) and a topic modeling approach based on 355,340 Reddit posts (Study 2). The findings indicate that the usefulness of personalized applications and services, as well as the integration of a virtual conversational agent as a central component, are crucial in facilitating smart home adoption. The empirical analyses provide significant implications for research and practice by extending existing technology acceptance and use models to include smart device assemblages.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Extending the unified theory of acceptance and use of technology for sustainable technologies context","authors":"","doi":"10.1016/j.ijinfomgt.2024.102838","DOIUrl":"10.1016/j.ijinfomgt.2024.102838","url":null,"abstract":"<div><p>Following the United Nations' Sustainable Development Goals (SDG) recommendations, sustainable technologies are increasingly being introduced as a step toward more sustainable behaviors and efforts against environmental problems. However, a holistic investigation of the main factors influencing its adoption and use is necessary. To this end, this work aims to explain the determinants of sustainable technologies used by consumers. Specifically, we develop a contextualized model that extends the unified theory of acceptance and use of technology 2 (UTAUT2) by leveraging a mixed-methods approach and, therefore, conducting three studies. The so-developed contextualized model of consumer adoption of sustainable technology is tested using 2003 observations from five European countries. Such a sample also provides the opportunity for a cross-country comparison. We found that habit, environmental knowledge, information provision, and innovativeness were significant predictors of sustainable technology use. Additionally, the cross-country comparison revealed that although conclusions are generally consistent across the countries, they differ in some effects, like social influence and price value. Taken together, we thus provide insights into the consumers' motivations to adopt and use sustainable technologies.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000860/pdfft?md5=23f5a1c341e3bef4cabd764f515081e8&pid=1-s2.0-S0268401224000860-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142242696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unrequited love? A mixed-methods study of parasocial engagement with social media influencers","authors":"","doi":"10.1016/j.ijinfomgt.2024.102845","DOIUrl":"10.1016/j.ijinfomgt.2024.102845","url":null,"abstract":"<div><p>Companies increasingly use social media influencers to engage with consumers and to promote their products. However, despite growing research interest in these parasocial relationships, the nature of parasocial engagement has not yet been comprehensively conceptualized. This study integrated previous studies within a parasocial engagement framework with three dimensions: cognitive processing, affection, and behavior. It used a mixed-methods approach: a meta-analysis of 117 studies with a total of 47,647 respondents and an exploratory qualitative study of 25 interviews. Current accounts of parasocial engagement were extended by identifying influencer characteristics (i.e., expertise, trustworthiness, social attractiveness, physical attractiveness, and congruence) as key elements of the construct. The study findings confirmed that the dimensions of parasocial engagement are collectively related to brand associations and purchase intentions, and that the impact of parasocial engagement on purchase intention is dependent on the product characteristics (i.e., involvement and purchase frequency) and the content type (i.e., picture vs. video). Theoretical and managerial implications of these findings are discussed, and an agenda for future research is proposed.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000938/pdfft?md5=e04ee49ed2c2355007e4230817a7c13e&pid=1-s2.0-S0268401224000938-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142164920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Firms’ use of predictive artificial intelligence for economic value creation and appropriation","authors":"","doi":"10.1016/j.ijinfomgt.2024.102836","DOIUrl":"10.1016/j.ijinfomgt.2024.102836","url":null,"abstract":"<div><p>Firms are increasingly investing in the use of artificial intelligence (AI). Some succeed in creating and appropriating substantial economic value, but many fail. There is no consensus as to how a firm should use AI to create and appropriate economic value. This paper provides an answer to that question. A novel research model is advanced based on the notion of data network effects being realized within a firm’s business model. This research model is tested in a unique and natural industrial setting of two competing firms that simultaneously adopt the use of similar predictive AI. This setting is researched with two distinct empirical studies that employ mixed-methods research. The results shows that one firm fails to convert its AI use into economic value creation and appropriation while the other succeeds. Value is created and appropriated by ensuring that AI users perceive high user value that realize data network effects while being located in the firm’s business model architecture so as to activate business value drivers. These findings confirm the here proposed research model and offer novel theoretical contributions and specific managerial implications.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000847/pdfft?md5=03d25f1fc6be237d329d77e3ccff8230&pid=1-s2.0-S0268401224000847-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142128292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution","authors":"","doi":"10.1016/j.ijinfomgt.2024.102835","DOIUrl":"10.1016/j.ijinfomgt.2024.102835","url":null,"abstract":"<div><p>Imagine a world where chatbots are the first responders to crises, efficiently addressing concerns and providing crucial information. ChatGPT has demonstrated the capability of GenAI (Generative Artificial Intelligence)-powered chatbots when deployed to answer crisis-related questions in a timely and cost-efficient manner, thus replacing humans in crisis communication. However, public reactions to such messages remain unknown. To address this problem, this study recruited participants (N₁ = 399, N₂ = 189, and N₃ = 121) and conducted two online vignette experiments and a qualitative survey. The results suggest that, when organizations fail to handle crisis-related requests, stakeholders exhibit higher satisfaction and lower responsibility attribution to chatbots providing instructing (vs. adjusting) information, as they are perceived to be more competent. However, when organizations satisfy requests, chatbots that provide adjusting (vs. instructing information) lead to higher satisfaction and lower responsibility attribution due to higher perceived competence. The second experiment involving a public emergency crisis scenario reveals that, regardless of the information provided (instructing or adjusting), stakeholders exhibit greater satisfaction and positive attitudes toward high-competence (vs. low-competence) chatbots. The qualitative study further confirms the experimental findings and offers insights to improve crisis chatbots. These findings contribute to the literature by extending situational crisis communication theory to nonhuman touchpoints and providing a deeper understanding of using chatbots in crisis communication through the lens of machine heuristics. The study also offers practical guidance for organizations to strategically integrate chatbots and human agents in crisis management based on context.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000835/pdfft?md5=ceed83c1af4887cb77134048be27eaeb&pid=1-s2.0-S0268401224000835-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142096871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Design characteristics and service experience with e-government services: A public value perspective","authors":"","doi":"10.1016/j.ijinfomgt.2024.102834","DOIUrl":"10.1016/j.ijinfomgt.2024.102834","url":null,"abstract":"<div><p>We propose a model that explains how e-government service design characteristics influence citizens’ service experience. Drawing on the public value perspective, we define four categories of e-government impacts and identify their corresponding design characteristics: (1) capability—accuracy and completeness; (2) interactions—accessibility and self-service capability; (3) orientation—user support and personalization capability; and (4) value distribution—privacy protection. We propose that citizens’ perceptions of the design characteristics affect four core technology beliefs—i.e., performance expectancy, effort expectancy, facilitating conditions, and trust—that in turn affect two service experience outcomes—i.e., perceived service quality and continuance intention. We tested our model in a two-stage survey of 2623 users of two e-government services—i.e., an e-government portal and an online appointment booking service. The results showed that citizens’ perceptions of the design characteristics predict the core technology beliefs that in turn predict perceived service quality and eventually continuance intention. Further mediation analyses showed that the core technology beliefs significantly mediate the effects of design characteristics on perceived service quality, but with different patterns of full and partial mediation across the two services. These findings contribute to understanding the underlying mechanisms through which service design characteristics influence service experience. We discuss the theoretical and practical implications on e-government service design and delivery.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000823/pdfft?md5=4f549857a42906f3908077eaeb50abd9&pid=1-s2.0-S0268401224000823-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142041136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Shaping extra-role security behaviors through employee-agent relations: A dual-channel motivational perspective","authors":"","doi":"10.1016/j.ijinfomgt.2024.102833","DOIUrl":"10.1016/j.ijinfomgt.2024.102833","url":null,"abstract":"<div><p>Organizational information security performance increasingly depends on employees’ extra-role security behaviors (ERBs), which go beyond the scope of formal organizational prescription and control. At the same time, however, the literature suggests ERBs are largely unresponsive to traditional outline-and-control approaches to behavioral security. Instead, this stream finds that ERBs are primarily cultivated through social interactions with other organizational agents, namely the IS department and the direct supervisor. While important progress has been made in explicating the social nature of ERBs and the organizational agents that shape it, little is currently understood about the attributes of these employee-agent relationships that give rise to their influence on ERB enactment. Tied to this void, review of the literature reveals two separate and fundamentally different explanations of relational influence in this context which, according to theory, are associated with different relational attributes. Responding to these gaps, the current study presents a mixed-method examination of the relational antecedents of ERB enactment. We first theoretically develop and quantitatively examine a dual-channel model of socially motivated ERB enactment that highlights two co-existing motivational channels—an exchange-based channel rooted in norms of reciprocity and an identity-based channel rooted in self-verification. Then, applying the findings from quantitative examination of the dual-channel model, we qualitatively examine the specific attributes of these employee-agent relationships that promote ERB enactment. In doing so, this study makes multiple contributions to the literature including unification of prior work in this stream and introduction of detailed profiles of effective employee-agent relationships in this context.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000811/pdfft?md5=7df4674e09c9199b9342a058310d0571&pid=1-s2.0-S0268401224000811-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142011846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Conceptualizing generative AI as style engines: Application archetypes and implications","authors":"","doi":"10.1016/j.ijinfomgt.2024.102824","DOIUrl":"10.1016/j.ijinfomgt.2024.102824","url":null,"abstract":"<div><p>The rise of generative AI has brought with it a surprising paradox: systems that excel at tasks once thought to be uniquely human, like fluent conversation or persuasive writing, while simultaneously failing to meet traditional expectations of computing, in terms of reliability, accuracy, and veracity (e.g., given the various issues with so-called ‘hallucinations’). We argue that, when generative AI is seen through a traditional computing lens, its development focuses on optimizing for traditional computing traits that remain in principle unattainable. This risks backgrounding what is most novel and defining about it. As probabilistic technologies, generative AIs do not store, in any traditional sense, any data or content. Rather, essential features of training data become encoded in deep neural networks as patterns, that become practically available as styles. We discuss what happens when the distinction between objects and their appearance dissolves and all aspects of images or text become understood as styles, accessible for exploration and creative combination and generation. For example, defining visual qualities of entities like ‘chair’ or ‘cat’ become available as ‘chair-ness’ or ‘cat-ness’ for creative image generation. We argue that, when understood as style engines, unique generative AI capabilities become conceptualized as complementing traditional computing ones. This will aid both computing practitioners and information systems researchers in reconciling and integrating generative AI into the traditional IS landscape. Our conceptualization leads us to propose four archetypes of generative AI application and use, and to highlight future avenues for information systems research made visible by this conceptualization, as well as implications for practice and policymaking.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000720/pdfft?md5=fbb7fa4b5686d0030ad6839ae1031b2b&pid=1-s2.0-S0268401224000720-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141638898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the individual labor supply and wages on digital labor platforms: A microworker perspective","authors":"","doi":"10.1016/j.ijinfomgt.2024.102823","DOIUrl":"10.1016/j.ijinfomgt.2024.102823","url":null,"abstract":"<div><p>The emergence of crowdsourcing as a new form of work has introduced a paradox among workers who receive small payments for piecemeal microwork yet continue to participate in microwork digital labor platforms (DLPs). To better understand what sustains microworkers’ participation, this study draws upon individual labor supply theory to quantitatively examine the impacts of microworkers’ motivations, perceptions, and preferences on their labor supply and wages. To explore the meaning of monetary rewards for microworkers, a qualitative inquiry explores microworkers’ spending patterns. Based on a survey of 306 microworkers on Amazon Mechanical Turk, our hierarchical regression analysis reveals that while individual motivations for monetary rewards, enjoyment, and microtime structure have some impact on the microwork labor supply and wages, their impact is limited. Our thematic analysis uncovers diverse meanings attached to microwork earnings. The two most noted are meeting subsistence needs and nonessential expenditures, both of which have positive effects on microwork wages. By investigating the elasticity of the microwork labor supply and wages and offering a nuanced understanding of monetary rewards, our study contributes to information management research on DLPs. Moreover, it provides practical insights for various stakeholders, including microworkers, requesters, and DLP operators.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1,"publicationDate":"2024-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141622520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}