International Journal of Information Management最新文献_第2页

1 + 1<2? Unveiling the impact of AI-assisted disclosure on service satisfaction in professional services 1 + 1 < 2 ?揭示人工智能辅助信息披露对专业服务服务满意度的影响

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-06-13 DOI: 10.1016/j.ijinfomgt.2025.102937

Yi Li , Yaping Chang , You Li

{"title":"1 + 1<2? Unveiling the impact of AI-assisted disclosure on service satisfaction in professional services","authors":"Yi Li , Yaping Chang , You Li","doi":"10.1016/j.ijinfomgt.2025.102937","DOIUrl":"10.1016/j.ijinfomgt.2025.102937","url":null,"abstract":"<div><div>AI-assisted human employees have become widespread, particularly in professional services such as healthcare, law, and management consulting. However, little is known about how consumers respond to AI-assisted employees in professional services. This study examines how disclosing AI-assisted employees in professional services impacts service satisfaction and explores the underlying mechanisms and boundary conditions. Through six experiments (N = 1664), we find that disclosing (vs. non-disclosure) AI-assisted employees leads consumers to infer that the employees possess lower professional competence, negatively affecting satisfaction. This effect disappears when consumers perceive AI to have high capability. Moreover, the negative impact is mitigated when a complementary capability or self-selection disclosure strategy is employed. This research provides new insights into the impact of human-AI collaboration and AI disclosure in service delivery. The findings also offer practical implications for organizations and employees using AI assistance in professional service.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102937"},"PeriodicalIF":20.1,"publicationDate":"2025-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding the determinants of falls for deception in telecommunications fraud 了解电信诈骗中欺骗行为的决定因素

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-06-12 DOI: 10.1016/j.ijinfomgt.2025.102936

Hsien-Cheng Lin

{"title":"Understanding the determinants of falls for deception in telecommunications fraud","authors":"Hsien-Cheng Lin","doi":"10.1016/j.ijinfomgt.2025.102936","DOIUrl":"10.1016/j.ijinfomgt.2025.102936","url":null,"abstract":"<div><div>Computer-mediated communication has become a platform on which perpetrators deceive potential victims. Although telecommunications fraud has attracted considerable interest, limited research has discussed the determinants of what people perceive as persuasive concerning telecommunications fraud. This study combines Social Cognitive Theory and Mimicry-Deception Theory to investigate the antecedents and consequences of victim-perceived persuasiveness with fraud message. Data collected from 300 fraud victims were examined to test the proposed model. The results showed that the plausibility of deception, building of rapport, and resource extraction significantly and positively influenced perceived fraud message persuasiveness, while perceived persuasiveness had a strong positive association with falls for deception. The results also revealed that both anti-deception self-efficacy and reward-based outcome expectations moderated the relationship between resource extraction and perceived persuasiveness, while perceived time pressure from opportunity costs moderated the relationship between perceived persuasiveness and falls for deception. Several theoretical and practical implications are discussed.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102936"},"PeriodicalIF":20.1,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Moral appraisals of generative AI: How mindset framing shapes moral judgments, emotional appraisals and privacy behavior 生成式人工智能的道德评价：思维框架如何塑造道德判断、情感评价和隐私行为

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-06-12 DOI: 10.1016/j.ijinfomgt.2025.102940

Joana Rita Nunes , Paulo Rita , Diego Costa Pinto , Héctor Gonzalez-Jimenez , Khaoula Akdim , Rafael Luís Wagner

{"title":"Moral appraisals of generative AI: How mindset framing shapes moral judgments, emotional appraisals and privacy behavior","authors":"Joana Rita Nunes , Paulo Rita , Diego Costa Pinto , Héctor Gonzalez-Jimenez , Khaoula Akdim , Rafael Luís Wagner","doi":"10.1016/j.ijinfomgt.2025.102940","DOIUrl":"10.1016/j.ijinfomgt.2025.102940","url":null,"abstract":"<div><div>The rapid development of Generative AI (GenAI) and similar technologies has heightened ethical concerns, including privacy issues, discrimination, and data security. However, there is limited understanding of how mindset framing shapes users’ moral judgments and emotional responses toward these technologies. To address this gap, this research examines how framing GenAI, particularly in terms of growth or fixed mindset, influences moral appraisals, emotional reactions, and privacy behaviors. Using a mixed-methods approach, this research combines text mining of a large field dataset (<em>n</em> = 18,035 reviews) with two experimental studies (<em>n</em> = 255 participants). Findings reveal that mindset framing directly influences perceived morality, suggesting that GenAI framed in a growth mindset evokes more positive moral judgments compared to a fixed mindset framing. A growth mindset suggests learning and adaptability, whereas a fixed mindset framing implies that it is immutable and incapable of improvement. Perceived moral judgments mediate the effect of mindset framing (growth vs. fixed) on emotional appraisals. Moreover, mindset framing influences privacy behavior, with participants having low (vs. high) expertise disclosing more under a growth (vs. fixed) mindset. Theoretically, this paper contributes to the literature by integrating key theories on moral judgment, implicit theories, cognitive appraisal theory, and privacy calculus theory, thereby deepening the understanding of moral appraisals regarding GenAI. In practical terms, this research enables organizations to strategically frame GenAI capabilities, positively influencing users' privacy behavior and emotional responses.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102940"},"PeriodicalIF":20.1,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Impact of AI on firm ambidextrous innovation: Mediating role of digital knowledge coupling 人工智能对企业双灵巧创新的影响：数字知识耦合的中介作用

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-06-07 DOI: 10.1016/j.ijinfomgt.2025.102935

Jianlan Li , Yuzhi Wang , Wang Zeng , Kaibo Liang

{"title":"Impact of AI on firm ambidextrous innovation: Mediating role of digital knowledge coupling","authors":"Jianlan Li , Yuzhi Wang , Wang Zeng , Kaibo Liang","doi":"10.1016/j.ijinfomgt.2025.102935","DOIUrl":"10.1016/j.ijinfomgt.2025.102935","url":null,"abstract":"<div><div>Amid rapid technological advancement, artificial intelligence (AI) has emerged as a crucial driver of innovation. However, the mechanisms through which AI adoption affects firm technological innovation capabilities remain insufficiently understood. Using a sample of 277 Chinese manufacturing firms from 2015 to 2023, this study analyzes the impact of AI on firm ambidextrous innovation and the mediating role of digital knowledge coupling. The findings demonstrate that AI strengthens exploitative and exploratory innovation capabilities, though its effect on the former is more substantial. Existing digital knowledge coupling is a positive mediator in the relationship between AI and exploitative innovation but functions as a negative mediator in AI’s relationship with exploratory innovation. New digital knowledge coupling positively mediates AI’s effect on exploitative and exploratory innovation. The presence of a chief information officer (CIO) weakens AI’s positive effect on existing digital knowledge coupling, while an executive digital background strengthens AI’s impact on new digital knowledge coupling. AI’s innovation-enabling effects are more potent for non-SOEs and high-tech industries. This study contributes to the literature by illuminating the complex interplay between AI adoption, digital knowledge structures, and firm technological innovation, thereby providing valuable insights for managers seeking to leverage AI for balanced innovation outcomes in an increasingly digital competitive landscape.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102935"},"PeriodicalIF":20.1,"publicationDate":"2025-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144230716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Technology takes away my power! The mediating role of powerlessness in the relationship between technostressors and proactivity at work 科技夺走了我的力量！无力感在技术压力源与工作主动性关系中的中介作用

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-06-04 DOI: 10.1016/j.ijinfomgt.2025.102930

Guangwei Wang , Zhongda Wu , Chang-qin Lu

{"title":"Technology takes away my power! The mediating role of powerlessness in the relationship between technostressors and proactivity at work","authors":"Guangwei Wang , Zhongda Wu , Chang-qin Lu","doi":"10.1016/j.ijinfomgt.2025.102930","DOIUrl":"10.1016/j.ijinfomgt.2025.102930","url":null,"abstract":"<div><div>In an era marked by relentless technological advancement and its deep integration into workplace processes, technology has evolved into a powerful entity that aids humankind while also bringing unexpected stress. An important question in this context is how technostressors impact employees’ sense of power and work behavior. Drawing on the approach–inhibition theory of power and mindset theory, this article investigates the impacts of technostressors on employees’ sense of powerlessness and proactivity and explores a boundary condition in this process by focusing on techno growth mindset regarding technology. A multi-wave survey study (<em>N</em> = 351), an experimental study (<em>N</em> = 248), and a qualitive study (<em>N</em> = 21) revealed that technostressors led to sense of powerlessness which, in turn, diminished proactive behavior and aggravated inaction among the employees. However, the negative impacts of technostressors were mitigated among the employees who possessed techno growth mindset. These findings provide new insights into employees’ behavioral responses (proactive behavior or inaction) to technostressors from the perspective of the sense of power and add to the research on human–technology interaction. The findings also have practical implications for organizations seeking to bolster employees’ proactivity amidst technological tumult.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102930"},"PeriodicalIF":20.1,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Predicting strangers’ cooperativeness in Face-to-Face vs. Video-to-Video interactions: A case of inaccurate social prediction in mediated communication 预测陌生人在面对面与视频对视频互动中的合作：中介沟通中不准确的社会预测案例

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-05-31 DOI: 10.1016/j.ijinfomgt.2025.102913

M. Mahdi Roghanizad , Roderick E. White

{"title":"Predicting strangers’ cooperativeness in Face-to-Face vs. Video-to-Video interactions: A case of inaccurate social prediction in mediated communication","authors":"M. Mahdi Roghanizad , Roderick E. White","doi":"10.1016/j.ijinfomgt.2025.102913","DOIUrl":"10.1016/j.ijinfomgt.2025.102913","url":null,"abstract":"<div><div>In modern organizations, video conferencing platforms are frequently used for key interactions, such as job interviews and virtual team collaborations. However, the accuracy of social predictions during brief virtual encounters remains uncertain. This study investigates the impact of different communication media on the accuracy of predicting cooperative or generous behavior among strangers after brief interactions. Grounded in Media Naturalness Theory (MNT) and evolutionary psychology, we explore whether video-to-video (VtV) interactions affect the accuracy of predicting cooperativeness compared to face-to-face (FtF) interactions. Across two behavioral studies, participants engaged in FtF and VtV interactions, with the second study introducing a condition where eye contact was enabled using gaze correction technology (VtV<sup>g</sup>). Our findings consistently demonstrate that FtF interactions lead to significantly higher prediction accuracy than VtV, where accuracy levels did not surpass chance. Interestingly, enabling eye contact in VtV<sup>g</sup> did not significantly improve predictive accuracy. These results underscore the limitations of current video communication technologies in replicating the social cognitive and perceptual capabilities present in FtF interactions, with implications for remote interactions in organizational settings.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102913"},"PeriodicalIF":20.1,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144185150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mobile app localization-based advertising: Effects of spatial and social-cultural distances on consumer behavior 基于移动应用本地化的广告：空间和社会文化距离对消费者行为的影响

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-05-31 DOI: 10.1016/j.ijinfomgt.2025.102929

Hamid Shirdastian , Boris Bartikowski , Michel Laroche , Marie-Odile Richard

{"title":"Mobile app localization-based advertising: Effects of spatial and social-cultural distances on consumer behavior","authors":"Hamid Shirdastian , Boris Bartikowski , Michel Laroche , Marie-Odile Richard","doi":"10.1016/j.ijinfomgt.2025.102929","DOIUrl":"10.1016/j.ijinfomgt.2025.102929","url":null,"abstract":"<div><div>This article studies how and why localized mobile applications shape consumer responses toward mobile advertising in the context of ridesharing. Drawing from construal level theory and extant research on cultural customization of website design, we hypothesize that consumers respond more favorably when the app’s design closely matches their immediate social-cultural surroundings, compared to designs that are culturally distant. We conducted a laboratory experiment with a custom-built ridesharing app that manipulated spatial and social-cultural distances in a controlled setting. Findings show that exposure to localized mobile ads on apps that reflect the consumer’s immediate social-cultural environment (near social-cultural distance) enhances app usage intentions and purchasing intentions compared to apps with culturally distant designs. The preference for apps with local design intensifies when the advertised location is closer to the immediate location. We also find that app atmospherics (informativeness, entertainment, and effectiveness) mediate the positive effects of social-cultural distance in application design on consumer reactions in conditions of a low spatial distance to the promoted destination. Considering atmospherics offers a new explanation for why a local application design affects consumer reactions positively, beyond accounts made by construal level theory. We discuss the theoretical implications of our findings, offer managerial insights for developers and designers of geo-localized applications, and outline the study’s limitations along with directions for future research.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102929"},"PeriodicalIF":20.1,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144185149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital transformation and organizational resilience: Unveiling the path to sustainable performance in adversity and crisis 数字化转型与组织弹性：揭示逆境和危机中的可持续绩效之路

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-05-31 DOI: 10.1016/j.ijinfomgt.2025.102934

Gaoyong Li , Kui Du , Lu Liu , Fang Su

引用次数: 0

Strategic adoption of generative AI in organizations: A game-theoretic and network-based approach 组织中生成式人工智能的战略采用：博弈论和基于网络的方法

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-05-29 DOI: 10.1016/j.ijinfomgt.2025.102932

Mohammad Hasan Seifdar, Babak Amiri

{"title":"Strategic adoption of generative AI in organizations: A game-theoretic and network-based approach","authors":"Mohammad Hasan Seifdar, Babak Amiri","doi":"10.1016/j.ijinfomgt.2025.102932","DOIUrl":"10.1016/j.ijinfomgt.2025.102932","url":null,"abstract":"<div><div>The rapid advancement of Generative AI (GenAI) has introduced new opportunities and challenges for organizations seeking to integrate AI-driven decision-making into hierarchical structures. This study presents a game-theoretic framework combined with a hybrid organizational network model to examine the dynamics of GenAI adoption. The network consists of managers, employees, and AI systems interacting within a structure that combines hierarchical reporting and scale-free collaboration. By simulating multiple organizational scenarios with varying adoption costs, managerial influence, and network rewiring mechanisms, we analyze how AI adoption propagates through departments, impacts interdepartmental collaboration, and influences organizational inequality. Our findings suggest that managerial optimism and the ability of organizational networks to adapt flexibly accelerate AI adoption. On the other hand, decentralized decision-making enhances collaboration but may lead to short-term inefficiencies. Furthermore, although adopting AI initially leads to increased inequality within the organization, this disparity tends to stabilize over time. Therefore, effective governance strategies are critical in balancing organizational efficiency with fairness. This research provides actionable insights for managers and policymakers to navigate AI integration effectively and optimize its long-term benefits.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102932"},"PeriodicalIF":20.1,"publicationDate":"2025-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144167401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of social media on digital guanxi development in the Chinese workplace: A technology affordance perspective 社交媒体对中国职场数字关系发展的影响：技术支持视角

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-05-29 DOI: 10.1016/j.ijinfomgt.2025.102933

Jingzhu Hong , Barney Tan , Evelyn Ng , Robert M. Davison , Louie Wong

{"title":"The impact of social media on digital guanxi development in the Chinese workplace: A technology affordance perspective","authors":"Jingzhu Hong , Barney Tan , Evelyn Ng , Robert M. Davison , Louie Wong","doi":"10.1016/j.ijinfomgt.2025.102933","DOIUrl":"10.1016/j.ijinfomgt.2025.102933","url":null,"abstract":"<div><div>As organisational employees increasingly turn to social media for online guanxi development, uncovering how different types of social media contribute to interpersonal relationships (guanxi) becomes paramount. This study investigates digital guanxi in Chinese organisations by applying technology affordance theory to explore the complementary roles of various social media platforms. Our focus is on how these platforms shape both instrumental and affective dimensions of guanxi among employees. By conducting a case study with an exploratory approach, this study presents a theoretical framework elucidating how social media influences the formation of digital guanxi in the workplace. The findings indicate that enterprise social media (ESM) features enhance identity visibility, association, and knowledge sharing, thereby promoting instrumental guanxi by facilitating identity-based trustworthiness (xinyong), understanding, reciprocity, and professional reputation. Conversely, public social media (PSM) features foster social presence, interactivity, and self-presentation, bolstering affective guanxi by enhancing affinity-based trustworthiness (xinyong), intimacy, altruism, and social image. This research provides theoretical and practical insights into the distinct pathways through which social media contributes to guanxi development, offering a comprehensive framework for grasping the diverse aspects of digital guanxi within modern organisational contexts.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"84 ","pages":"Article 102933"},"PeriodicalIF":20.1,"publicationDate":"2025-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144167402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0