International Journal of Information Management最新文献_第2页

Technology mediated routines and their effects on organizational performance: An integrated affordance theoretic approach 技术介导的日常行为及其对组织绩效的影响：一种综合支持理论方法

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-08-29 DOI: 10.1016/j.ijinfomgt.2025.102964

Dung Tien Nguyen , Onook Oh , Ronald Ramirez , Keith Guzik , Tony W. Tong

{"title":"Technology mediated routines and their effects on organizational performance: An integrated affordance theoretic approach","authors":"Dung Tien Nguyen , Onook Oh , Ronald Ramirez , Keith Guzik , Tony W. Tong","doi":"10.1016/j.ijinfomgt.2025.102964","DOIUrl":"10.1016/j.ijinfomgt.2025.102964","url":null,"abstract":"<div><div>This study addresses a critical gap in Information Systems (IS) research that applies affordance theory. While previous IS affordance research has examined how technological affordance influences organizational routines or directly impacts performance, few studies have integrated these perspectives to explore how technology-induced routine changes mediate the relationship between technological affordances and organizational performance. To fill this gap, we first built an integrated affordance theoretic model. To validate this model, we collected survey data from 338 U.S. police departments focusing on using body-worn cameras (BWC) in their daily operation. Analyzing the survey data, we empirically validated that the technical affordances of BWCs (e.g., recording capabilities and infrastructural capabilities) drive changes in policing routines, which, in turn, enhance organizational performance. A primary contribution of this research is that we integrate qualitative and quantitative perspectives developed surrounding affordance theory in the IS research community, and validate the important role of routine changes in mediating the relationship between technological affordance and organizational performance. Our findings demonstrate that these technology-induced routine changes serve as key mediators, which exert a significant impact on performance beyond technology alone. This study underscores the importance of aligning technological affordance with organizational routines to drive sustainable improvements in organizational performance.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102964"},"PeriodicalIF":27.0,"publicationDate":"2025-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144914028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Not just in, but how: Leading physicians’ engagement strategies and patients’ continuous use of online medical team services 不仅仅是在，而是如何：领导医生的参与策略和患者持续使用在线医疗团队服务

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-08-04 DOI: 10.1016/j.ijinfomgt.2025.102963

Siqi Wang

{"title":"Not just in, but how: Leading physicians’ engagement strategies and patients’ continuous use of online medical team services","authors":"Siqi Wang","doi":"10.1016/j.ijinfomgt.2025.102963","DOIUrl":"10.1016/j.ijinfomgt.2025.102963","url":null,"abstract":"<div><div>Drawing on the signaling theory, this study investigates how the leading physicians’ two distinct engagement strategies, direct and indirect engagement, influence patients’ continuous use of online medical team (OMT) service. This study employs a mixed-methods design, using a qualitative study to support the development of hypotheses and identify additional signals that may serve as potential moderators while utilizing a quantitative approach to provide empirical examination. The findings reveal that leading physicians’ direct engagement positively predicts continuous use, while their indirect engagement is negatively associated with continuous use. The signal of OMT’s historical performance strengthens the effect of direct engagement on patient continuous use, yet it does not significantly moderate the relationship between indirect engagement and continuous use. The signal of OMT’s current performance has no significant moderating effect on either engagement strategy. The post hoc analysis shows that the leading physicians’ individual performance signal positively moderates the relationships between both direct and indirect engagement and patient continuous use. This study elucidates how leading physicians’ distinct engagement strategies serve as differential signaling mechanisms, resulting in divergent outcomes for patient continuous use. Furthermore, it highlights the interplay between these strategy-induced signals and other contextual cues within the OMT environment, collectively shaping patients’ decision-making.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102963"},"PeriodicalIF":27.0,"publicationDate":"2025-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144770882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Voices that captivate: The impact of AI-generated voiceover on video Ad engagement 迷人的声音：人工智能生成的画外音对视频广告参与度的影响

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-08-04 DOI: 10.1016/j.ijinfomgt.2025.102962

Yin Bai, Zhengbang Xue, Min Zhang, Qingmei Tan, Yiwei Li

{"title":"Voices that captivate: The impact of AI-generated voiceover on video Ad engagement","authors":"Yin Bai, Zhengbang Xue, Min Zhang, Qingmei Tan, Yiwei Li","doi":"10.1016/j.ijinfomgt.2025.102962","DOIUrl":"10.1016/j.ijinfomgt.2025.102962","url":null,"abstract":"<div><div>With the rise of short video platforms, marketers are increasingly leveraging these channels for product promotion. Generative AI technology has accelerated ad production, particularly through the use of AI-generated voices. However, the comparative effectiveness of AI versus human voiceover in influencing marketing outcomes remains underexplored, with extent research offering limited guidance for practical advertising production and insufficiently addressing the infringement issues arising from the use of AI-generated celebrity voices. This research addresses this gap through three empirical studies. An analysis of real-world TikTok data reveals that ads featuring AI-generated voice elicit lower levels of consumer engagement compared to those utilizing human voices. Notably, the negative impact of AI-generated voice is mitigated when a lower pitch is employed. In an experimental setting, we further compare the impact of human voice, AI-generated voice, and AI-generated celebrity voice on consumer engagement. The results indicate that AI-generated celebrity voice yield engagement levels comparable to those of human voices. These findings deepen our understanding of how generative AI technology influences consumer responses, highlight the critical role of pitch in enhancing the effectiveness of AI-generated voice. This study also offers practical insights for optimizing short video advertisements through the strategic use of AI-generated voice technology.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102962"},"PeriodicalIF":27.0,"publicationDate":"2025-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144770883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When generative AI messes up:How politeness and attribution shape user reactions to hallucinations 当生成人工智能出现问题时：礼貌和归因如何影响用户对幻觉的反应

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-08-02 DOI: 10.1016/j.ijinfomgt.2025.102958

Hayeon Kim, Sungwoo Seo, Sang Woo Lee

引用次数: 0

The power of GenAI nudges: How generative AI shapes consumer empowerment and goal desirability GenAI推动的力量：生成人工智能如何塑造消费者的权力和目标的可取性

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-07-31 DOI: 10.1016/j.ijinfomgt.2025.102955

Ana Paula Merenda Richarde , Diego Costa Pinto , Marlon Dalmoro , Paulo Henrique Muller Prado

{"title":"The power of GenAI nudges: How generative AI shapes consumer empowerment and goal desirability","authors":"Ana Paula Merenda Richarde , Diego Costa Pinto , Marlon Dalmoro , Paulo Henrique Muller Prado","doi":"10.1016/j.ijinfomgt.2025.102955","DOIUrl":"10.1016/j.ijinfomgt.2025.102955","url":null,"abstract":"<div><div>Generative Artificial Intelligence (GenAI) is reshaping consumer interactions by offering personalized guidance that ranges from broad suggestions to narrow recommendations. Yet, little is known about how these interactions influence decision-making and consumer empowerment. This research investigates how distinct types of GenAI nudges (narrow vs. broad) shape goal desirability and, in turn, consumer empowerment. Drawing upon Construal Level Theory (CLT), Goal Pursuit Theory, and Nudging Theory, we examine whether narrow (vs. broad) GenAI nudges enhance consumers' sense of empowerment by increasing goal desirability. Three mixed-method studies (one qualitative and two experimental) reveal that narrow GenAI nudges significantly heighten goal desirability, leading to greater consumer empowerment and key behavioral outcomes, including satisfaction, repurchase intentions, and advocacy (net promoter score). These findings advance theoretical perspectives on GenAI as a nudge for consumer decision-making and offer practical insights for designing AI systems that effectively guide consumer decisions within structured choice architectures.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102955"},"PeriodicalIF":27.0,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144738672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Culture and morphing the real world into the virtual world: Introduction to the special issue 文化与将现实世界转变为虚拟世界：特刊导言

IF 27 1区管理学

International Journal of Information Management Pub Date : 2025-07-31 DOI: 10.1016/j.ijinfomgt.2025.102961

Michel Laroche

引用次数: 0

Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies 通过服务机构的响应策略，吸引旁观者来应对网络钓鱼客户的不当行为

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-07-24 DOI: 10.1016/j.ijinfomgt.2025.102957

Aimee Riedel , Rory Mulcahy , Amanda Beatson , Byron Keating

{"title":"Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies","authors":"Aimee Riedel , Rory Mulcahy , Amanda Beatson , Byron Keating","doi":"10.1016/j.ijinfomgt.2025.102957","DOIUrl":"10.1016/j.ijinfomgt.2025.102957","url":null,"abstract":"<div><div>Managing customer misbehavior is crucial. Yet research regarding the management and response towards one specific customer misbehavior type, online trolling, has not been thoroughly considered. Three studies, including a field study, online experiments and critical incident technique (n = 777) explored whether, and why, customers (bystanders) may come to the aid of a service organization being trolled. This research examines the impact of troll type (hypocriticize and aggress) and service response strategy (deny, diminish, and apology), on the appraisal process of bystanders and their subsequent engagement behaviors. Results show that bystanders are more likely to support a service organization that is a victim of a hypocriticize troll in an offline setting through repurchase intentions. The results also show that when the service organization is a victim of an aggress troll, they should employ a deny crisis communication strategy to gain online support from bystanders. When the service organization, however, is a victim of a hypocriticize troll, an apology crisis communication strategy should be used. Results further reveal that attribution and negative moral emotions act as key serial mediators. The nature of attribution and negative moral emotions are also shown to be weaker for service organizations with higher level of reputation.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102957"},"PeriodicalIF":20.1,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144696590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Identity discrepancy in digital transformation: The case of a technology company 数字化转型中的身份差异：以一家科技公司为例

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-07-24 DOI: 10.1016/j.ijinfomgt.2025.102959

Sixuan Zhang, Fang Su

引用次数: 0

From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistants 从与人工智能语音助手的关系（动机）到（结果）

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-07-23 DOI: 10.1016/j.ijinfomgt.2025.102953

Richali Jain, Dr. Ajay Kumar

{"title":"From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistants","authors":"Richali Jain, Dr. Ajay Kumar","doi":"10.1016/j.ijinfomgt.2025.102953","DOIUrl":"10.1016/j.ijinfomgt.2025.102953","url":null,"abstract":"<div><div>This study holistically examined the interaction between humans and voice assistants (VAs), addressing a wide range of factors that elucidate the motives for their use and the potential relational, behavioral, and functional outcomes. This study conceptualizes parasocial relationship (PSR) as a relational outcome of motives for VA usage. The outcomes of PSR, including continuous usage intention, conversational commerce intention, and word of mouth, were analyzed. Furthermore, this study investigated the moderating effects of the VA voice type and users’ social anxiety. A mixed-method approach was employed across four studies. Study 1 explored VA usage motives through in-depth interviews. In Studies 2 and 3, Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the conceptual model and the moderating role of social anxiety. Study 4 used an experimental approach to examine the moderating influence of VA voice type (synthetic vs. human). Study 1 identified six motives for using VAs: entertainment, information seeking, life efficiency, social interaction, personal identity, and virtual interaction for escaping from reality (VIER). Study 2 revealed that social interaction, VIER, and life efficiency motives promote PSR with VAs, leading to conversational commerce intention, continuance usage intention, and positive word-of-mouth. Study 3 demonstrated that social anxiety amplifies the impact of the social interaction motive on PSR with VAs. Study 4 found that individuals with social interaction and VIER motives are more likely to develop parasocial connections with VAs featuring human voices rather than synthetic ones. This study offers industry practitioners and marketers significant insights to enhance users’ PSR by addressing their motives to achieve desired behavioral outcomes.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102953"},"PeriodicalIF":20.1,"publicationDate":"2025-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144696589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How social media influencer makes popular marketing videos? An empirical analysis from the multimodal data 社交媒体影响者如何制作受欢迎的营销视频？基于多模态数据的实证分析

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-07-23 DOI: 10.1016/j.ijinfomgt.2025.102952

Jingchun Zhang, Boshi Tian

{"title":"How social media influencer makes popular marketing videos? An empirical analysis from the multimodal data","authors":"Jingchun Zhang, Boshi Tian","doi":"10.1016/j.ijinfomgt.2025.102952","DOIUrl":"10.1016/j.ijinfomgt.2025.102952","url":null,"abstract":"<div><div>The growing prominence of Social Media Influencers (SMIs) underscores the imperative of understanding the mechanisms underlying video design elements. Addressing the paucity of research on interactions between multimodal components, this study employs an expanded signaling theory framework. We conduct a quantitative analysis of a multimodal SMI video dataset, supplemented by semi-structured interviews, to systematically examine the impact of cover and audio features on SMI performance while exploring the moderating role of danmaku volume. Both quantitative and qualitative findings confirm significant interactions among multimodal elements. This research advances methodological integration by unifying multimodal data within a single analytical model, thereby making substantial contributions to the study of multimodal interactions. Theoretically, it extends signaling theory through the lens of multi-signal interactions and qualitatively elucidates the operational mechanisms of these elements. Practically, it provides actionable insights for key stakeholders in the online video ecosystem, holding significant theoretical and managerial implications for strategic decision-making in online video dissemination.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102952"},"PeriodicalIF":20.1,"publicationDate":"2025-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144687419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0