International Journal of Information Management最新文献_第3页

Enhancing patient wellbeing through telemedicine services: The impact of cognitive and affective service quality ratings and physicians’ long-term orientation 通过远程医疗服务提高患者健康：认知和情感服务质量评级与医生长期导向的影响

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-01-25 DOI: 10.1016/j.ijinfomgt.2025.102873

Zhiyong Yang , Franklin Velasco Vizcaíno , Manhui Jin

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Navigating the future of AI in marketing: AI integration across borders, ethical considerations, and policy implications 人工智能在营销中的未来导航：人工智能跨国界整合、伦理考虑和政策影响

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-01-23 DOI: 10.1016/j.ijinfomgt.2025.102871

Suraksha Gupta, YiChuan Wang, Parth Patel, Michael Czinkota

{"title":"Navigating the future of AI in marketing: AI integration across borders, ethical considerations, and policy implications","authors":"Suraksha Gupta, YiChuan Wang, Parth Patel, Michael Czinkota","doi":"10.1016/j.ijinfomgt.2025.102871","DOIUrl":"10.1016/j.ijinfomgt.2025.102871","url":null,"abstract":"<div><div>The superior computing power of modern technologies, combined with their ability to provide insights through analytics on rich data sets, is helping companies enhance performance across all areas. Consequently, companies are increasingly deploying Artificial Intelligence (AI) to synchronise, reshape, and restructure their resources to achieve business objectives and enhance customer engagement in marketing efforts. AI facilitates marketing strategies by delivering personalised experiences to both local and international customers. However, the rapid pace of innovation in AI and the absence of comprehensive regulatory frameworks pose concerns. These gaps make it challenging for companies to ensure that their AI applications are compliant and safeguard stakeholder interests. Therefore, transitioning into the AI domain carries risks for companies aiming to maintain an ethical and responsible image. To mitigate these risks, integrating responsible AI usage into corporate policies can serve as a critical first step for companies.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"82 ","pages":"Article 102871"},"PeriodicalIF":20.1,"publicationDate":"2025-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143144042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Does using augmented reality in online shopping affect post-purchase product perceptions? A mixed design using machine-learning based sentiment analysis, lab experiments, and focus groups 在网上购物中使用增强现实会影响购后对产品的认知吗？使用基于机器学习的情感分析、实验室实验和焦点小组的混合设计

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-01-22 DOI: 10.1016/j.ijinfomgt.2025.102872

Xuebing Dong , Chuanzhi Hu , Jonas Heller , Nianqi Deng

{"title":"Does using augmented reality in online shopping affect post-purchase product perceptions? A mixed design using machine-learning based sentiment analysis, lab experiments, and focus groups","authors":"Xuebing Dong , Chuanzhi Hu , Jonas Heller , Nianqi Deng","doi":"10.1016/j.ijinfomgt.2025.102872","DOIUrl":"10.1016/j.ijinfomgt.2025.102872","url":null,"abstract":"<div><div>With the advent of augmented reality (AR) use in online retailing, scholars have increasingly focused on its impact on consumers’ online shopping decisions. While numerous studies have examined AR applications in online retailing during the pre- and mid-purchase stages, limited research has explored the influence of AR use on consumers’ evaluation of product perceptions in the post-purchase stage. This study examines whether and how AR use enhances consumers’ post-purchase evaluation of product perceptions. Using a mixed-method design, encompassing machine-learning based sentiment analysis, lab experiments, and semi-structured focus groups, we found that AR use positively influenced consumers’ perceptions of a product’s aesthetic, functional, and service dimensions. Furthermore, we determined that consumer expectations mediated the improvement in product perceptions in the post-purchase stage, with the degree of body involvement in the product and brand familiarity moderating this mediation. These results extend the existing AR literature by highlighting the impact of AR technology on consumers’ post-purchase evaluation of product perceptions. The study also offers important practical guidance for retail platforms and product manufacturers.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"82 ","pages":"Article 102872"},"PeriodicalIF":20.1,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143144043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Towards effective adoption of artificial intelligence in talent acquisition: A mixed method study 在人才获取中有效采用人工智能：一种混合方法研究

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-01-18 DOI: 10.1016/j.ijinfomgt.2025.102870

Julia Stefanie Roppelt , Andreas Schuster , Nina Sophie Greimel , Dominik K. Kanbach , Kakoli Sen

{"title":"Towards effective adoption of artificial intelligence in talent acquisition: A mixed method study","authors":"Julia Stefanie Roppelt , Andreas Schuster , Nina Sophie Greimel , Dominik K. Kanbach , Kakoli Sen","doi":"10.1016/j.ijinfomgt.2025.102870","DOIUrl":"10.1016/j.ijinfomgt.2025.102870","url":null,"abstract":"<div><div>Artificial intelligence (AI) emerges as a promising technology to address burgeoning challenges resulting from shifting demographics, coupled with a shortage of qualified personnel. Thus, the adoption of AI creates especially interest within the talent acquisition (TA) domain to realize anticipated efficiency gains. However, evidence suggests that AI adoption may foster the emergence of harmful forms of practices (HFP) within TA practices. Despite the importance, respective empirical studies collecting data to generate insights remain sparse. Thus, the aim of this study is to investigate HFP and underlying drivers through a mixed-method approach. At the first stage, we conducted in-depth interviews with 42 TA experts. The resulting insights informed the development of the <em>'Adoption of AI in TA: Framework on Negative Consequences</em>.' This model suggests that a confluence of technological, individual, and organizational factors can result in the emergence of HFP post-AI adoption. Such potential HFP include <em>biased decision-making</em>, <em>data privacy violations</em>, and <em>efficiency reduction</em>. Then, we validated our qualitative findings and confirmed our hypotheses by employing a quantitative, survey-based approach with 303 valid study participants. By shedding light on potential HFP through AI adoption in TA and respective catalysts, our research empowers both information technology and TA professionals to proactively engage in mitigation strategies. In this vein, they may successfully navigate the complex landscape of AI adoption. Hence, this study adds to research on effective AI adoption in TA.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"82 ","pages":"Article 102870"},"PeriodicalIF":20.1,"publicationDate":"2025-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143144644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Technology emancipative and traditionalist value in cross-cultural market segmentation 跨文化市场细分中的技术解放与传统价值

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-12-31 DOI: 10.1016/j.ijinfomgt.2024.102868

Maria Petrescu , Marie-Odile Richard , Aidin Namin , Burak Cankaya

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Unlocking the potential of virtual endorsers: The role of brand-owned and brand-non-owned virtual endorsers in shaping brand attitude 释放虚拟代言人的潜力：品牌拥有和非品牌拥有的虚拟代言人在塑造品牌态度中的作用

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-12-12 DOI: 10.1016/j.ijinfomgt.2024.102864

Lefa Teng , Hongyan Wang , Xinran Wang , Lianne Foti

{"title":"Unlocking the potential of virtual endorsers: The role of brand-owned and brand-non-owned virtual endorsers in shaping brand attitude","authors":"Lefa Teng , Hongyan Wang , Xinran Wang , Lianne Foti","doi":"10.1016/j.ijinfomgt.2024.102864","DOIUrl":"10.1016/j.ijinfomgt.2024.102864","url":null,"abstract":"<div><div>As digital marketing evolves, virtual endorsers have become a key strategy for brands to attract and connect with consumers. More and more brands are using both brand-owned and brand-non-owned virtual endorsers. While existing research has largely focused on comparing virtual and human endorsers and typically categorizes virtual endorsers as human-like or cartoon-like, systematic studies on brand-owned and brand-non-owned virtual endorsers are still lacking. This research employs a mixed-method approach to explore the attributes of brand-owned and brand-non-owned virtual endorsers and their effects on brand attitude. Through qualitative methods, including focus group discussions, in-depth interviews, and essay writing, we identified ten key attributes of brand-owned and brand-non-owned virtual endorsers: endorser-brand match, independence, popularity, uniqueness, credibility, interactivity, informativeness, flexibility, novelty, and stability. Quantitative research using a survey demonstrated that both types of virtual endorsers and their attributes significantly enhance brand attitude. Additionally, an experiment explored the effects of brand-owned versus brand-non-owned virtual endorsers on brand attitude, brand association, and purchase intention across collectivist and individualist cultures. This research systematically investigates brand-owned and brand-non-owned virtual endorsers, enriching theoretical insights in digital marketing and advertising, and providing practical guidance for brands in selecting and managing virtual endorsers.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"81 ","pages":"Article 102864"},"PeriodicalIF":20.1,"publicationDate":"2024-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143167204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Action research and design science, Newton and Darwin, and why IS researchers should try HARDS with Big Tech 行动研究和设计科学，牛顿和达尔文，以及为什么信息系统研究人员应该尝试与大型科技公司合作

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-12-12 DOI: 10.1016/j.ijinfomgt.2024.102866

Ned Kock

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Helping others is helping oneself: A mixed-methods investigation of antecedents driving consumer engagement in the value co-creation of mHealth platforms 帮助他人就是帮助自己：一项对推动消费者参与移动医疗平台价值共同创造的前因的混合方法调查

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-12-10 DOI: 10.1016/j.ijinfomgt.2024.102867

Chuanhui Wu , Zixin Yang , Qinjian Yuan , Haitao Zhang

{"title":"Helping others is helping oneself: A mixed-methods investigation of antecedents driving consumer engagement in the value co-creation of mHealth platforms","authors":"Chuanhui Wu , Zixin Yang , Qinjian Yuan , Haitao Zhang","doi":"10.1016/j.ijinfomgt.2024.102867","DOIUrl":"10.1016/j.ijinfomgt.2024.102867","url":null,"abstract":"<div><div>Consumer engagement in co-creation is crucial for maintaining a successful and sustainable mobile health (mHealth) ecosystem, as multiple stages of mHealth services require consumer engagement, collaboration, and evaluation. Unlike online health communities and offline medical institutions, mHealth encompasses a technology focus and human-technology interaction. Compared to healthcare providers primarily driven by economic interests, there is a lack of empirical evidence concerning what drives consumer engagement in the co-creation of mHealth. Thus, we adopted a mixed-method design consisting of two qualitative and two quantitative studies. Specifically, we identified four key dimensions through an exploratory qualitative study: quality, interactive factors, technical cognition, and trust. Then, we further analyzed the interrelationship between constructs and proposed our proposed framework based on the DeLone and McLean IS success (D&M) model. Two quantitative studies validated the applicability of the proposed framework in large sample sizes and cross-country contexts (China and the US). In addition, considering the possible asymmetric relationship between the antecedents and consumer engagement, we utilized the fsQCA method to reveal its configuration patterns. Our results further enrich the stream of mHealth research in the information system (IS) fields and value co-creation in technology-enabled healthcare services. Moreover, our focus on technology factors provides opportunities for system design and improvement of mHealth.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"81 ","pages":"Article 102867"},"PeriodicalIF":20.1,"publicationDate":"2024-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143167202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Patient-centered doctor recommender system of online health communities: A multidimensional sequence alignment approach 以患者为中心的在线健康社区医生推荐系统：一个多维序列对齐方法

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-12-10 DOI: 10.1016/j.ijinfomgt.2024.102865

Xue Meng, Jianghua Zhang, Xuemei Fu

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Influence of perceived risk on consumers’ intention and behavior in cross-border e-commerce transactions: A case study of the Tmall Global platform 感知风险对消费者跨境电子商务交易意向和行为的影响：天猫全球平台案例研究

IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2024-11-20 DOI: 10.1016/j.ijinfomgt.2024.102854

Dan Ma , Jialing Dong , Chien-Chiang Lee

{"title":"Influence of perceived risk on consumers’ intention and behavior in cross-border e-commerce transactions: A case study of the Tmall Global platform","authors":"Dan Ma , Jialing Dong , Chien-Chiang Lee","doi":"10.1016/j.ijinfomgt.2024.102854","DOIUrl":"10.1016/j.ijinfomgt.2024.102854","url":null,"abstract":"<div><div>With the rapid development of economic integration and information technology, cross-border e-commerce has become the most important form of e-commerce. However, there are currently many uncertainties in cross-border online shopping, and the low physical proximity exacerbates the psychological distance, perceived risk, and lack of trust, all of which affect consumer decision-making to a considerable extent. This study adopts both quantitative and qualitative methods. A questionnaire survey was conducted among consumers using the Tmall Global platform in Chinese-speaking (433 individuals) and non-Chinese-speaking (379 individuals) regions, and structural equation modeling was used for data analysis. We also conducted a focus group discussion to interpret the quantitative results and provide recommendations for platform improvements. The results show that perceived risk has a negative effect on consumers’ intentions and behaviors to purchase and recommend the platform. Perceived risk can reduce the level of trust, whereas trust and intention can promote consumer behavior.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"81 ","pages":"Article 102854"},"PeriodicalIF":20.1,"publicationDate":"2024-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0