International Journal of Information Management最新文献_第4页

Willingness to pay for freemium services: Addressing the differences between monetization strategies 免费服务的付费意愿：解决货币化战略之间的差异

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-04-18 DOI: 10.1016/j.ijinfomgt.2024.102787

Olli Tyrväinen , Heikki Karjaluoto

{"title":"Willingness to pay for freemium services: Addressing the differences between monetization strategies","authors":"Olli Tyrväinen , Heikki Karjaluoto","doi":"10.1016/j.ijinfomgt.2024.102787","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102787","url":null,"abstract":"<div><p>Freemium business models are a potential monetization strategy wherein companies can persuade consumers to buy premium services by offering a free version with limited functionalities and then benefitting by selling a premium version of the online service. Our empirical investigation followed a mixed-method approach and used meta-analytical data from 55 studies and 15 qualitative interviews. Based on these studies and interviews, we identify key factors influencing consumers’ willingness to pay for freemium services. Additionally, we test moderating effects across different monetization strategies (limited features vs. selling virtual items). The results reveal that the dimensions of perceived value (i.e., functional, hedonic, social, and price value), based on a free version of the service, serve as predictors for willingness to pay for freemium services. Trust in the service provider mediates the effects of dimensions of perceived value on willingness to pay for freemium services. The results also show that these relationships are influenced by the monetization strategy. This study contributes to existing literature by consolidating empirical evidence and offering valuable insights regarding willingness to pay for freemium services. The findings have implications for managers, helping them tailor their monetization strategies based on the type of freemium service.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102787"},"PeriodicalIF":21.0,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000355/pdfft?md5=0d2197f1cf469bcf1ad5aa0fad665c56&pid=1-s2.0-S0268401224000355-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140618842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Emerging leaders or persistent gaps? Generative AI research may foster women in STEM 新兴领导者还是持续存在的差距？生成式人工智能研究可促进女性在 STEM 领域的发展

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-04-17 DOI: 10.1016/j.ijinfomgt.2024.102785

Prema Nedungadi , Maneesha Ramesh , Venu Govindaraju , Bhavani Rao , Paola Berbeglia , Raghu Raman

{"title":"Emerging leaders or persistent gaps? Generative AI research may foster women in STEM","authors":"Prema Nedungadi , Maneesha Ramesh , Venu Govindaraju , Bhavani Rao , Paola Berbeglia , Raghu Raman","doi":"10.1016/j.ijinfomgt.2024.102785","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102785","url":null,"abstract":"<div><p>The primary aim of this study is to explore the gender dynamics within Generative AI (GAI) research through an analysis of 5092 publications post the inception of ChatGPT in November 2022. This investigation seeks to comprehend how gender distribution varies across different research areas and geographical locations in GAI, assess thematic differences in contributions by male and female authors, identify areas of significant female activity, evaluate the impact of policies on gender dynamics, devise strategies to enhance gender diversity and explore how GAI research can propel women's advancement in STEM. The study reveals a dual narrative: a promising rise in female leadership within highly cited GAI research papers, juxtaposed with ongoing gender disparities in single-authored works and primary authorship positions. These findings underscore the unique position of GAI as distinct from traditional STEM fields, owing to its integration of technology with societal demands and its potential to foster increased female participation in STEM through its interdisciplinary approach and societal impact. By aligning with Sustainable Development Goal 5, this research champions inclusive development practices and policy reforms aimed at bolstering gender diversity and inclusivity within GAI research. The insights derived from addressing the research questions show how GAI can make STEM fields more inclusive, diverse, and attuned to societal needs, thereby maximizing the value of female researchers' contributions.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102785"},"PeriodicalIF":21.0,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140605181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AI-powered marketing: What, where, and how? 人工智能驱动的营销：做什么、去哪里、怎么做？

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-04-09 DOI: 10.1016/j.ijinfomgt.2024.102783

V. Kumar , Abdul R. Ashraf , Waqar Nadeem

{"title":"AI-powered marketing: What, where, and how?","authors":"V. Kumar , Abdul R. Ashraf , Waqar Nadeem","doi":"10.1016/j.ijinfomgt.2024.102783","DOIUrl":"10.1016/j.ijinfomgt.2024.102783","url":null,"abstract":"<div><p>Artificial intelligence (AI) has become a disruptive force that has revolutionized industries and changed business practices. The integration of AI has brought numerous benefits to various functional areas within organizations, with marketing experiencing a significant positive impact. AI technologies have empowered marketers with advanced tools and insights, fostering unparalleled efficiency, personalization, and strategic campaign decision-making. Despite these advancements, the scholarly focus on AI's transformative effects on marketing is limited. This research investigates how AI is currently applied across different marketing functions and its potential future evolution and impact on marketing processes. In a rapidly evolving world, businesses must navigate complexity, innovate, and sustain competitive advantages. Grounding our analysis in previous AI marketing literature, we adopt the dynamic capability theoretical lens, emphasizing how organizations adapt and prosper in changing environments. This study highlights six key marketing areas where AI promises transformative effects, aiming to illuminate the path for future marketing innovations and strategies, including AI-driven customer insights, measuring marketing performance, automated marketing strategies, ethical implications, enhancing customer experiences, and growth opportunities with AI Implementation. While recognizing AI as a positive disruptive force, we also highlight its limitations, potential threats to privacy and security, as well as ramifications of biases, misuse, and dissemination of misinformation. Finally, the article delineates the gaps in the research and formulates questions aimed at advancing knowledge in AI marketing.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102783"},"PeriodicalIF":21.0,"publicationDate":"2024-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000318/pdfft?md5=3118975ae83498f9893e424cbd6a5548&pid=1-s2.0-S0268401224000318-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140776045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Illusion or reality? Building a metaverse community focused on value creation in the agricultural sector 幻想还是现实？建立以农业领域价值创造为重点的元世界社区

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-04-04 DOI: 10.1016/j.ijinfomgt.2024.102782

M. Ángeles López-Cabarcos , Juan Piñeiro-Chousa

{"title":"Illusion or reality? Building a metaverse community focused on value creation in the agricultural sector","authors":"M. Ángeles López-Cabarcos , Juan Piñeiro-Chousa","doi":"10.1016/j.ijinfomgt.2024.102782","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102782","url":null,"abstract":"<div><p>Obsolete models, lack of professionalisation and an environment characterised by continuous changes have turned out to be a dangerous mix that has ended up stopping or slowing down the development of the agricultural sector. It is now necessary to design and carry out initiatives that counteract this trend, especially initiatives based on innovation and the use of technology. This article aims to analyse the implications of the new ways of working to be used in spaces created under the umbrella of a new technological order known as metaverse. Through the creation of a community of metaverses, capable of promoting interaction, collaboration and communication between the different agents involved in the value chain of the agricultural sector, the aim of this research is to create an integrated and collaborative trusting environment that allows consensual, well-founded and robust business decisions focused on cost savings and the optimisation of quality and productivity. This research seeks to benefit all agents involved in the agricultural sector value chain. By placing producers at the centre of the system, the approach described in this study aims to avoid the current imbalances between the interests of different agents, while promoting an innovative and sustainable agricultural sector committed to meeting the challenges of today’s society.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102782"},"PeriodicalIF":21.0,"publicationDate":"2024-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000306/pdfft?md5=86032f876b948d18108f258b8aecbbe0&pid=1-s2.0-S0268401224000306-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140344588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Artificial intelligence implementation in manufacturing SMEs: A resource orchestration approach 制造业中小企业的人工智能实施：资源协调方法

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-04-03 DOI: 10.1016/j.ijinfomgt.2024.102781

Einav Peretz-Andersson , Sabrina Tabares , Patrick Mikalef , Vinit Parida

{"title":"Artificial intelligence implementation in manufacturing SMEs: A resource orchestration approach","authors":"Einav Peretz-Andersson , Sabrina Tabares , Patrick Mikalef , Vinit Parida","doi":"10.1016/j.ijinfomgt.2024.102781","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102781","url":null,"abstract":"<div><p>Artificial intelligence (AI) is playing a leading role in the digital transformation of enterprises, particularly in the manufacturing industry where it has been responsible for a profound transformation in key business and production operations. Despite the accelerated growth of AI technologies, knowledge of the implementation of AI by small and medium-sized enterprises (SMEs) remains underexplored. Thus, this study seeks to examine how manufacturing SMEs orchestrate resources for AI implementation. Building on the resource orchestration (RO) theory and recent work on AI implementation, we investigate multiple case studies involving manufacturing SMEs in Sweden operating in the packaging, plastic, and metal sectors. Our findings indicate that SMEs structure a portfolio based on acquiring and accumulating AI resources. AI resources are bundled into learning and governance capabilities to leverage configurations for AI implementation. Through a dynamic process of AI resource orchestration, SMEs effectively leverage AI resources and capabilities by mobilising technologies, coordinating manufacturing processes, and empowering skilled people. This research contributes to existing practice and the academic literature on AI implementation, highlighting how SMEs orchestrate AI resources and capabilities to drive an organisation’s digital transformation whilst creating a competitive advantage.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102781"},"PeriodicalIF":21.0,"publicationDate":"2024-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026840122400029X/pdfft?md5=45b8a98b95477191ee26e8b3376ee7ee&pid=1-s2.0-S026840122400029X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140341792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Revealing the role of explainable AI: How does updating AI applications generate agility-driven performance? 揭示可解释人工智能的作用：更新人工智能应用如何产生敏捷驱动的性能？

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-03-26 DOI: 10.1016/j.ijinfomgt.2024.102779

Masialeti Masialeti, Amir Talaei-Khoei, Alan T. Yang

{"title":"Revealing the role of explainable AI: How does updating AI applications generate agility-driven performance?","authors":"Masialeti Masialeti, Amir Talaei-Khoei, Alan T. Yang","doi":"10.1016/j.ijinfomgt.2024.102779","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102779","url":null,"abstract":"<div><p>This study examines the role of explainable AI in the relationship between updating a portfolio of AI applications and performance. Updating a portfolio of AI applications relates to a firm's dynamic capability to respond to the changes of the market. We propose a set of four hypotheses in which the impact of updating the portfolio of AI applications on firm performance is mediated by business process agility. Additionally, we suggest that building explainability into the portfolio of AI applications when firms update their portfolio acts as a moderator to generate greater agility, which in return improves overall firm performance. Data from a survey of IT executives were analyzed to validate our proposed hypotheses. The results from the survey were also evaluated by a qualitative focus group session. This research is a significant contribution to the emerging literature on dynamic capabilities as it presents and tests a theory regarding the influence of the firm capability to update the portfolio of AI applications on agility and firm performance and the role of explainable AI.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102779"},"PeriodicalIF":21.0,"publicationDate":"2024-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140296102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach 创新和组织复原力对提高企业绩效的关键作用：混合方法

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-03-23 DOI: 10.1016/j.ijinfomgt.2024.102777

Aurora Garrido-Moreno , Rodrigo Martín-Rojas , Víctor J. García-Morales

{"title":"The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach","authors":"Aurora Garrido-Moreno , Rodrigo Martín-Rojas , Víctor J. García-Morales","doi":"10.1016/j.ijinfomgt.2024.102777","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102777","url":null,"abstract":"<div><p>An uncertain and complex economic environment requires companies to act quickly and reinvent their business strategies. Innovation has emerged as a strategic imperative to adapt to market changes and remain competitive, while resilience has gained attention as essential for organizations to respond successfully to external environmental pressures. Despite these strategic factors’ importance in unstable environments, little empirical research has analyzed them. Drawing on dynamic capabilities’ theory, our study examines the role of service innovation and organizational resilience in enhancing business performance using a sequential two-stage mixed-methods approach. First, a quantitative study was conducted to test the proposed research model using structural equation modelling (SEM) analysis with a sample of 343 service companies in Spain. Second, a qualitative analysis was performed with 12 interviews with managers to provide additional insights and a detailed understanding of the phenomenon. The results confirm innovation and resilience as key dynamic capabilities to address a changing business landscape and remain competitive. Our findings also reveal the strategic importance of digital tools (social media platforms) and external networks as drivers of service innovation. Managers can use these findings to leverage social media to engage in collaborative networks, enhance innovation and resilience, and succeed in turbulent markets.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102777"},"PeriodicalIF":21.0,"publicationDate":"2024-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000252/pdfft?md5=6a4fe2b08386a44d45afae7e704bef01&pid=1-s2.0-S0268401224000252-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140191432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Social media trust: Fighting misinformation in the time of crisis 社交媒体信任：在危机时刻与错误信息作斗争

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-03-20 DOI: 10.1016/j.ijinfomgt.2024.102780

Maryam Shahbazi , Deborah Bunker

{"title":"Social media trust: Fighting misinformation in the time of crisis","authors":"Maryam Shahbazi , Deborah Bunker","doi":"10.1016/j.ijinfomgt.2024.102780","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102780","url":null,"abstract":"<div><p>During crises, the proliferation of misinformation, often termed \"infodemics,\" can severely compromise Shared Situational Awareness (SSA) and impede effective response. With the advent of technology, social media platforms have become crucial tools for response agencies to counteract misinformation and promote SSA. Yet, the intricate dynamics between information dissemination, communication strategies, and trust, especially in the digital realm, remain underexplored. This research looks at the utilisation of technology, specifically social media platforms like Facebook, by response agencies to navigate the challenges of infodemics. Drawing from Seppänen et al. (2013) SSA model, we identified potential risks in digital crisis communication strategies that might undermine public trust and SSA. We used a netnographic analysis of the response agencies’ social media pages, supplemented by field interviews with agency representatives. Our findings contribute to the fields of Information Systems (IS) and communication by 1) highlighting the potential of technology, particularly social media, in crisis communication and misinformation mitigation, 2) identifying the risks and pitfalls of leveraging digital platforms during crises, and 3) underlying the consequences of diminishing public trust in official digital information channels, offering insights into mitigating misinformation and improving crisis response.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102780"},"PeriodicalIF":21.0,"publicationDate":"2024-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000288/pdfft?md5=d0db7ec75214853dec0a1c1eb5265ab9&pid=1-s2.0-S0268401224000288-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140163379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys 从数字接触点到数字旅程：购物心态如何影响对全渠道之旅的评价

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-03-20 DOI: 10.1016/j.ijinfomgt.2024.102778

Aisha Muthaffar , Sonia Vilches-Montero , Renzo Bravo-Olavarria

{"title":"From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys","authors":"Aisha Muthaffar , Sonia Vilches-Montero , Renzo Bravo-Olavarria","doi":"10.1016/j.ijinfomgt.2024.102778","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102778","url":null,"abstract":"<div><p>This research examines evolving shopping behaviours as emerging technologies and digital touchpoints increasingly draw shoppers to navigate digital omnichannel environments. While consumers transition from simple interactions with touchpoints to embarking on complex digital journeys, there remains a scarcity of relevant theorising to examine the holistic omnichannel experience. Therefore, our approach adopts a consumer-centric perspective wherein we argue that the specific mindset adopted by consumers during the digital shopping journey significantly shapes their perception of the omnichannel experience. Using three experiments and a survey, we demonstrate that consumers’ perceived quality of the omnichannel journey is mindset dependant, with a maximiser mindset exerting an increased positive effect compared to a satisficer mindset. Furthermore, we delve into the underlying mechanisms of this phenomenon to show that consumers’ self-efficacy evaluations mediate the relationship while the quality of the omnichannel configuration moderates it. Finally, we discuss a range of theoretical contributions, providing actionable insights for practitioners seeking to enrich the digital omnichannel experience and effectively engage today’s digital-savvy consumers.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"77 ","pages":"Article 102778"},"PeriodicalIF":21.0,"publicationDate":"2024-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401224000264/pdfft?md5=de92894e543def475ae5b397cb2823f0&pid=1-s2.0-S0268401224000264-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140180829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust 这个人工智能有性别歧视吗？有偏见的人工智能的拟人化外观和可解释性对用户偏见认知和信任的影响

IF 21 1区管理学

International Journal of Information Management Pub Date : 2024-03-16 DOI: 10.1016/j.ijinfomgt.2024.102775

Hou Tsung-Yu , Tseng Yu-Chia , Yuan Chien Wen (Tina)

{"title":"Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust","authors":"Hou Tsung-Yu , Tseng Yu-Chia , Yuan Chien Wen (Tina)","doi":"10.1016/j.ijinfomgt.2024.102775","DOIUrl":"https://doi.org/10.1016/j.ijinfomgt.2024.102775","url":null,"abstract":"<div><p>Biases in artificial intelligence (AI), a pressing issue in human-AI interaction, can be exacerbated by AI systems’ opaqueness. This paper reports on our development of a user-centered explainable-AI approach to reducing such opaqueness, guided by the theoretical framework of anthropomorphism and the results of two 3 × 3 between-subjects experiments (n = 207 and n = 223). Specifically, those experiments investigated how, in a gender-biased hiring situation, three levels of AI human-likeness (low, medium, high) and three levels of richness of AI explanation (none, lean, rich) influenced users’ 1) perceptions of AI bias and 2) adoption of AI’s recommendations, as well as how such perceptions and adoption varied across participant characteristics such as gender and pre-existing trust in AI. We found that comprehensive explanations helped users to recognize AI bias and mitigate its influence, and that this effect was particularly pronounced among females in a scenario where females were being discriminated against. Follow-up interviews corroborated our quantitative findings. These results can usefully inform explainable AI interface design.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"76 ","pages":"Article 102775"},"PeriodicalIF":21.0,"publicationDate":"2024-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140138399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0