Public Relations Review最新文献_第2页

Motivating employee voicing behavior in optimizing workplace generative ai adoption: The role of organizational listening 在优化工作场所生成式 Ai 采用的过程中激励员工的发声行为：组织倾听的作用

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-10-03 DOI: 10.1016/j.pubrev.2024.102509

Enzhu Dong , Haoyu Liu , Jo-Yun Li , Yeunjae Lee

{"title":"Motivating employee voicing behavior in optimizing workplace generative ai adoption: The role of organizational listening","authors":"Enzhu Dong , Haoyu Liu , Jo-Yun Li , Yeunjae Lee","doi":"10.1016/j.pubrev.2024.102509","DOIUrl":"10.1016/j.pubrev.2024.102509","url":null,"abstract":"<div><div>Given the flourishing of artificial intelligence (AI), organizations are increasingly exploring ways to seamlessly incorporate novel technologies in the workplace. The emergence of generative AI has further propelled the transformation of a technology-led managerial era. This study aims to investigate the role of organizational listening during workplace generative AI training in helping employees adapt to and embrace generative AI adoption by voicing suggestions for its improvements. Within this framework, we examined the employees’ psychological adaptation process, focusing on perceived autonomy and competence through the lens of self-determination theory (SDT), as well as employee attitudes toward generative AI adoption. Results of an online survey with 500 full-time employees in the United States suggest that organizational listening was positively associated with employees’ perceived autonomy and competence, which in turn, boosted their positive attitudes toward workplace generative AI adoption. This, ultimately, leads to employee voicing behavior. Theoretical and practical implications of the findings are elaborated.</div></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"50 5","pages":"Article 102509"},"PeriodicalIF":4.1,"publicationDate":"2024-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond the code: The impact of AI algorithm transparency signaling on user trust and relational satisfaction 代码之外：人工智能算法透明度信号对用户信任和关系满意度的影响

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-09-25 DOI: 10.1016/j.pubrev.2024.102507

Keonyoung Park , Ho Young Yoon

引用次数: 0

Empathy in public relations practice of South Korea 韩国公共关系实践中的移情

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-09-14 DOI: 10.1016/j.pubrev.2024.102506

Hyunji Doh, Jiyoung Kang, Samsup Jo

{"title":"Empathy in public relations practice of South Korea","authors":"Hyunji Doh, Jiyoung Kang, Samsup Jo","doi":"10.1016/j.pubrev.2024.102506","DOIUrl":"10.1016/j.pubrev.2024.102506","url":null,"abstract":"<div><p>Using a qualitative approach, this study explores the role of empathy as a critical skill that can improve public relations practice. Specifically, it investigates how South Korean public relations practitioners perceive the role of empathy based on their life and work experiences, beliefs, and feelings. This theme is considered within the context of the Korean culture of <em>Shim-Cheong</em>, a state focused on “we-ness,” and <em>Cheong</em>. The study results reveal three important aspects of empathy for public relations practitioners: 1) an empathic appraisal that allows evaluation of public emotions, 2) a sensitivity that enables detection of/predicts a change in public mood, and 3) sympathetic arousal that ensures sincere communication of empathy in a crisis. When the public perceives organizations and their issues as problematic, public affect changes from positive to negative. Empathy as capacity, intuition, and attitude allows public relations practitioners to determine when public affect has significantly changed South Koreans in the culture of <em>Shim-Cheong.</em> Since South Koreans tend to express positive moods more readily than negative emotions, practitioners can use an affect monitoring system to identify social trends and perform more in-depth analyses to assess contextual meanings and identify potential risks.</p></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"50 5","pages":"Article 102506"},"PeriodicalIF":4.1,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142229645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Confronting controversial content: Examining online narratives and frames in #CancelSpotify and #NetflixWalkout 面对有争议的内容：审查 #CancelSpotify 和 #NetflixWalkout 中的网络叙事和框架

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-09-02 DOI: 10.1016/j.pubrev.2024.102494

Brandi A. Watkins , Chelsea L. Woods

{"title":"Confronting controversial content: Examining online narratives and frames in #CancelSpotify and #NetflixWalkout","authors":"Brandi A. Watkins , Chelsea L. Woods","doi":"10.1016/j.pubrev.2024.102494","DOIUrl":"10.1016/j.pubrev.2024.102494","url":null,"abstract":"<div><p>In 2021, Netflix and Spotify became the center of debate over controversial content. As a form of protest, Twitter (X) users engaged in hashtag activism using #NetflixWalkout and #CancelSpotify. Hashtag activism provides online activists and organizers a mechanism to produce and disseminate (counter)narratives quickly. In both cases, users employed the hashtags to support the streaming services’ stances or pressure them to alter their activities. While previous studies have examined the use of hashtag activism in constructing narratives, particularly in larger social movements, much of this extant work focuses on one narrative, even though divergent and conflicting narratives emerge in these situations. To better understand how participants cultivate online discourse surrounding corporate connections to social issues, we analyze the primary competing narratives and supporting frames that emerged in #CancelSpotify and #NetflixWalkout. While the intended narrative reflected the organizers’ intentions, a counter narrative that challenged these intentions also emerged. Critically, the intended narrative was the primary driver of content and social media user engagement, suggesting that although hashtag activism has limitations and challenges, it also provides an avenue through which individuals can foster a narrative and reach audiences. In addition, findings revealed that individuals contributing to the intended narrative were more apt to provide mobilizing information than those participating in the counter narrative. However, mobilizing frames still featured less frequently than commentary-driven frames.</p></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"50 5","pages":"Article 102494"},"PeriodicalIF":4.1,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142121823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The evolution of digital public relations research 数字公共关系研究的演变

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-09-02 DOI: 10.1016/j.pubrev.2024.102505

Eyun-Jung Ki , Tugce Ertem-Eray , Gabriele Hayden

引用次数: 0

Retelling the past crisis: Crisis memory and its influences on organizational reputation and public responses 重述过去的危机：危机记忆及其对组织声誉和公众反应的影响

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-08-30 DOI: 10.1016/j.pubrev.2024.102493

Xing Zhang , Elmie Nekmat

{"title":"Retelling the past crisis: Crisis memory and its influences on organizational reputation and public responses","authors":"Xing Zhang , Elmie Nekmat","doi":"10.1016/j.pubrev.2024.102493","DOIUrl":"10.1016/j.pubrev.2024.102493","url":null,"abstract":"<div><p>Past crises are often collectively retold, recalled, and reconstructed on social media when a new crisis occurs, resulting in a special form of collective memory in crisis communication contexts: <em>crisis memory</em>. Through the lens of social constructionism, this study explores the crisis memory of SARS co-created on Chinese social media during COVID-19. First, based on a content analysis of 5677 Weibo posts, seven types of crisis memory narratives are identified (nationalism, heroism, identity, trauma, criticism, historical reference, and personal experience), and their differential usages by multiple users are analyzed. Second, with an online survey of 785 Chinese netizens, the influences of these crisis memory narratives on various perceptions (perceived organizational reputation, perceived threats, and perceived self-efficacy) and behaviors (protective behaviors) in the unfolding public health crisis are examined. Overall, this study provides a new perspective for crisis communication research that moves beyond the strategic communication of current crises to involve constructed narratives of past crises.</p></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"50 5","pages":"Article 102493"},"PeriodicalIF":4.1,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142098237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Putting ethics of care into public relations: Toward a multi-level agency model 将关爱伦理纳入公共关系：多层次机构模式

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-08-29 DOI: 10.1016/j.pubrev.2024.102495

Jenny Zhengye Hou , Jane Johnston

引用次数: 0

Unpacking publics’ disengagement and information behaviors: Roles of psychological distance, feasibility and desirability in an environmental sustainability issue 解读公众的脱离和信息行为：环境可持续性问题中心理距离、可行性和可取性的作用

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-08-07 DOI: 10.1016/j.pubrev.2024.102491

Soojin Kim , Lisa Tam

{"title":"Unpacking publics’ disengagement and information behaviors: Roles of psychological distance, feasibility and desirability in an environmental sustainability issue","authors":"Soojin Kim , Lisa Tam","doi":"10.1016/j.pubrev.2024.102491","DOIUrl":"10.1016/j.pubrev.2024.102491","url":null,"abstract":"<div><p>Despite the prominence of global environmental challenges, promoting publics’ engagement with issues related to environmental sustainability has proven difficult. Publics have perceived them as distant issues that do not have imminent impact requiring immediate actions. However, publics’ disengagement has in turn accelerated environmental deterioration. Applying construal level theory, this study explores factors that cause publics’ disengagement but also ways to promote information behaviors in an environmental sustainability issue. An online survey was conducted of a nationally representative sample of 507 Australians in November 2022. Using food waste as an issue that negatively affects environmental sustainability, structural equation modeling was conducted to test the effects of the dynamics of psychological distance, feasibility, and desirability on publics’ disengagement, information seeking and information forwarding. When individuals consider food waste a distant issue, they also consider it to be undesirable and infeasible to act upon, with the result that they disengage. However, this study finds that while psychological distance is negatively associated with desirability and feasibility, it is positively associated with information seeking and forwarding. We find, in particular, that desirability positively contributes to information seeking and forwarding. However, feasibility is negatively associated with information seeking and forwarding. Implications for public relations theory and practice are discussed (203 words).</p></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"50 4","pages":"Article 102491"},"PeriodicalIF":4.1,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0363811124000705/pdfft?md5=333643ad6741635239fdcaf321e5ed3a&pid=1-s2.0-S0363811124000705-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141962904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of diversity communication on employee organizational identification and employee voice behaviors: A moderated mediation model 多元化沟通对员工组织认同和员工发声行为的影响：调节中介模型

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-08-05 DOI: 10.1016/j.pubrev.2024.102492

Linjuan Rita Men , Patrick D. Thelen , Yufan Sunny Qin

引用次数: 0

Walking the tightrope: How does corporate advocacy for controversial social issues catalyze change or spark backlash? 走钢丝：企业对有争议的社会问题的宣传如何促进变革或引发反弹？

IF 4.1 3区管理学

Public Relations Review Pub Date : 2024-08-02 DOI: 10.1016/j.pubrev.2024.102490

Sang-Eun Byun , Manveer Mann

引用次数: 0