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The behavioral agency model: Revised concepts and implications for operations and supply chain research 行为代理模型:对运营和供应链研究的修正概念和启示
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-10-03 DOI: 10.1111/deci.12547
Luis R. Gomez-Mejia, Geoff Martin, Veronica H. Villena, Robert M. Wiseman
{"title":"The behavioral agency model: Revised concepts and implications for operations and supply chain research","authors":"Luis R. Gomez-Mejia,&nbsp;Geoff Martin,&nbsp;Veronica H. Villena,&nbsp;Robert M. Wiseman","doi":"10.1111/deci.12547","DOIUrl":"10.1111/deci.12547","url":null,"abstract":"<div>\u0000 \u0000 <p>The COVID 19 crisis and geopolitical ruptures of recent years have highlighted the importance of operations and supply chain management (OSCM) to firms and society. How do OSCM executives make decisions under uncertainty, and how do they balance the competing needs of various stakeholders? The behavioral agency model (BAM), which has been widely used in the management literature, focuses on the executive as the unit of analysis, like the behavioral science research in which it is embedded; by contrast, much of the supply chain risk management research has examined risk at the level of the firm. We review BAM literature and its core constructs, refine its original predictions, identify OSCM executive decision contexts that could take advantage of BAM, and highlight research opportunities using BAM. We aim to provide a platform for further risk research applying BAM in the domain of OSCM executive decision-making.</p>\u0000 </div>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"52 5","pages":"1026-1038"},"PeriodicalIF":5.5,"publicationDate":"2021-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79945367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Product and service innovation with customer recognition 产品和服务的创新得到客户的认可
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-08-23 DOI: 10.1111/deci.12546
Krista J. Li
{"title":"Product and service innovation with customer recognition","authors":"Krista J. Li","doi":"10.1111/deci.12546","DOIUrl":"10.1111/deci.12546","url":null,"abstract":"<p>Product and service innovation is important for brands to succeed in a competitive marketplace. As information technology advances, customer recognition becomes a growing industry trend; that is, brands track customers' purchase history, recognize and price discriminate between repeat and new customers.The trend of customer recognition has changed the nature and intensity of competition between brands. In this article, we examine how customer recognition and the associated changes in competition affect brands' incentives to invest in product and service innovation. We find that when brands have similar equity, customer recognition increases brands' incentives to invest in product and service innovation. However, when brands have sufficiently different equity, customer recognition leads the stronger brand to invest more and the weaker brand to invest less in product and service innovation. In addition, extant literature suggests that customer recognition reduces brand profits. In contrast, we find that customer recognition can increase the weaker brand's profit but decreases it more for the stronger brand. Thus, collecting customers' purchase history data for customer recognition can be beneficial for weaker brands but detrimental for stronger brands.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"55 1","pages":"17-32"},"PeriodicalIF":5.5,"publicationDate":"2021-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44781780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customers know best: Pricing policies for products with heterogeneous quality 客户最清楚:质量参差不齐的产品的定价政策
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-08-23 DOI: 10.1111/deci.12544
Yalçın Akçay, Fikri Karaesmen
{"title":"Customers know best: Pricing policies for products with heterogeneous quality","authors":"Yalçın Akçay,&nbsp;Fikri Karaesmen","doi":"10.1111/deci.12544","DOIUrl":"https://doi.org/10.1111/deci.12544","url":null,"abstract":"<p>This article studies the pricing problem of a seller given an initial inventory of products with heterogeneous quality, facing uncertain customer arrivals over a finite selling season. We consider various regimes depending on whether the seller inspects the inventory to assess the quality levels of the products, and whether customers examine the inventory themselves and pick their specific item of choice among the available products. We formulate the problem under each regime as a stochastic optimization model which maximizes the seller's expected profits, capturing the salient problem features such as stochastic customer arrivals, customers' choice behavior, and uncertain product qualities. As obtaining closed-form solutions or structural properties for the optimal prices is quite difficult, we explore the full information solution to the problem as an upper bound, as well as solution approaches that approximate some key problem characteristics. Finally, we substantiate our results through an extensive numerical study, focusing on the performance of the proposed pricing policies and approximations.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 1","pages":"113-124"},"PeriodicalIF":5.5,"publicationDate":"2021-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12544","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50141209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Effect of seasonality, sales growth rate, and fiscal year end on cash conversion cycle 季节性、销售增长率和财年末对现金转换周期的影响
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-08-19 DOI: 10.1111/deci.12545
Joyaditya Laik, Prakash Mirchandani
{"title":"Effect of seasonality, sales growth rate, and fiscal year end on cash conversion cycle","authors":"Joyaditya Laik,&nbsp;Prakash Mirchandani","doi":"10.1111/deci.12545","DOIUrl":"https://doi.org/10.1111/deci.12545","url":null,"abstract":"<p>The cash conversion cycle (<i>CCC</i>) measures the duration between a firm's outgoing and incoming cash flows. Firms track the <i>CCC</i> metric and employ it as a benchmark since lower <i>CCC</i> values may signal better operational and credit performance. We develop a typification of firms based on the processing lead time and credit periods negotiated with suppliers and customers, and demonstrate how these characteristics interact with sales growth rate, seasonality, and fiscal year end to affect the <i>CCC</i>. Based on our analytical models, we hypothesize that the impact of sales growth rate and the indirect effect of time on <i>CCC</i> can be positive or negative depending on the firm type. We also identify the crucial role that demand pattern in the <i>zone of influence</i>, an interval that we define around the fiscal year end, plays in determining the <i>CCC</i>. We test our hypotheses empirically using a multi-level (random effect) model and a fixed effect model, where the levels of analyses are the specific firm <i>types</i> and individual <i>firms</i>, respectively. Our results, based on quarterly financial data of 58 firms over a 12-year period, confirm the hypothesized effects of sales growth rate, fiscal year end, and seasonality on the <i>CCC</i>. Though frequently used, the <i>CCC</i> is thus a nuanced metric that needs careful interpretation. The findings of the paper are important to facilitate more accurate longitudinal <i>CCC</i> analyses and benchmarking comparisons that account for unique differences in sales growth rate, fiscal year end, and seasonality.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 1","pages":"43-63"},"PeriodicalIF":5.5,"publicationDate":"2021-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12545","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50152252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Behavioral pitfalls of product proliferation in supply chains: An experimental study 供应链中产品扩散的行为陷阱:一项实验研究
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-08-05 DOI: 10.1111/deci.12542
Kyle B. Hyndman, Mozart B.C. Menezes
{"title":"Behavioral pitfalls of product proliferation in supply chains: An experimental study","authors":"Kyle B. Hyndman,&nbsp;Mozart B.C. Menezes","doi":"10.1111/deci.12542","DOIUrl":"https://doi.org/10.1111/deci.12542","url":null,"abstract":"<div>\u0000 \u0000 <p>We study how increased complexity in terms of increased stock-keeping units and/or markets can affect operational performance, with an emphasis on managerial decision-making. Specifically, when given the option to increase profits by increasing the number of markets served, we ask whether managers can increase profits by exercising this option or does increased complexity become a burden? We conduct a human-subjects experiment in which subjects manage a simulated supply chain across different levels of complexity, either as individuals or as part of a team. Subjects receive initial training in supply chain management and participate twice in the simulation—once as an individual and once as a team, while also varying complexity across trials. We show that as complexity increases, revenues also increase. However, average performance often deteriorates and many subjects destroy value, despite the increased opportunities for profit. We argue that managers are tempted to chase new revenue sources without understanding the costs or risks to future profits. In a follow-up experiment, we show that when subjects are reminded about the importance of opportunity costs, revenue declines but earnings are the same or higher. Lastly, our experiments show that both teamwork and experience increase performance and reduce the variance of earnings. Experienced teams make better investment decisions. Less experienced individuals focus on revenue rather than earnings.</p>\u0000 </div>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 2","pages":"131-153"},"PeriodicalIF":5.5,"publicationDate":"2021-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12542","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50129501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Writing to advance knowledge: The impact of readability on knowledge diffusion in OSCM 写作促进知识:可读性对OSCM中知识传播的影响
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-08-02 DOI: 10.1111/deci.12543
Seongkyoon Jeong, Zachary S. Rogers, Seth Washispack
{"title":"Writing to advance knowledge: The impact of readability on knowledge diffusion in OSCM","authors":"Seongkyoon Jeong,&nbsp;Zachary S. Rogers,&nbsp;Seth Washispack","doi":"10.1111/deci.12543","DOIUrl":"10.1111/deci.12543","url":null,"abstract":"<p>The sophistication of academic research often creates a cognitive barrier for readers when they understand and utilize new knowledge. Cognizant of this issue, scholars in various fields, including Operations and Supply Chain Management (OSCM), have called for improved communication in academic research. Readability is a key pillar of written communication and is particularly important in OSCM. This is partially because OSCM articles tend to be diverse in terms of methods, theoretical lenses used, and author origins. OSCM is also a field where knowledge is created with the purpose of interfacing with real business problems closely and engaging with diverse external stakeholders. The purpose of this study is to explore the relationship between readability and knowledge diffusion in academic OSCM research. Using cognitive load as the theoretical lens for readability, we analyze a full-text dataset of 1476 articles published in leading OSCM journals between 1998 and 2018. We find that readability has a positive impact on citations garnered. This relationship holds over 3-year short-term spans and 6-year long-term spans, indicating lasting effects. In addition, the results show that the impact of readability on knowledge diffusions is nonlinear. This finding confirms the additive nature of cognitive load and suggests that there is a level authors and journal editors should achieve to make their work more understandable and more likely to be diffused. Suggestions are made to help researchers reduce cognitive loads and to increase the likelihood that knowledge generated in their research is more likely to be disseminated by future researchers.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 3","pages":"297-314"},"PeriodicalIF":5.5,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12543","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49300229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Capacity reservation and sourcing under exchange-rate uncertainty 汇率不确定性下的产能预留和采购
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-07-29 DOI: 10.1111/deci.12541
Shahryar Gheibi, Burak Kazaz, Scott Webster
{"title":"Capacity reservation and sourcing under exchange-rate uncertainty","authors":"Shahryar Gheibi,&nbsp;Burak Kazaz,&nbsp;Scott Webster","doi":"10.1111/deci.12541","DOIUrl":"10.1111/deci.12541","url":null,"abstract":"<p>We study a firm's capacity reservation and sourcing decisions under exchange-rate and demand uncertainty. The firm initially reserves capacity from one domestic and one international supplier in the presence of exchange-rate and demand uncertainty. After observing exchange rates, the firm determines the amount of capacity to utilize for sourcing under demand uncertainty. The article makes four contributions. First, it identifies the set of optimal capacity reservation policies for sourcing activities: One onshore, two offshore, and two dual sourcing policies. The first dual sourcing policy is a defensive action where the firm rations limited capacity between the two sources. The second dual sourcing policy is an opportunistic approach as it features excess capacity investment in order to benefit from currency fluctuations. The analysis shows how the optimal sourcing policy changes with increasing degrees of exchange-rate volatility. Second, while earlier publications classify cost as an order qualifier, we find that characterization of a dominant sourcing strategy is more nuanced under exchange rate uncertainty. In particular, a buyer might not reserve capacity at a supplier who has a lower (expected) cost and choose to work only with a supplier who has a higher unit expected cost. Third, the article shows that risk aversion reduces the likelihood of single sourcing, specifically offshore sourcing, and increases the likelihood of dual sourcing. Fourth, the study demonstrates that financial hedging can eliminate the negative consequences of risk aversion and make the policy findings more pronounced.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 3","pages":"257-276"},"PeriodicalIF":5.5,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12541","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45536360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Fairness ideals in inventory allocation 库存分配中的公平理想
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-07-21 DOI: 10.1111/deci.12540
Eirini Spiliotopoulou, Anna Conte
{"title":"Fairness ideals in inventory allocation","authors":"Eirini Spiliotopoulou,&nbsp;Anna Conte","doi":"10.1111/deci.12540","DOIUrl":"10.1111/deci.12540","url":null,"abstract":"<p>We study fairness ideals in distribution systems where inventory is allocated to multiple retailers and there is supply–demand mismatch. In particular, we focus on (a) what is considered fair inventory allocation by retailers (e.g., equal profit, same fill rate, equal share of supply–demand mismatch?) and (b) how the supply chain context affects fairness perceptions. We consider an integrated supply chain setting where total inventory is allocated at the retail level and retailers may face either shortage or surplus, and a disintegrated supply chain where retailers may face supply scarcity when total demand exceeds available inventory. Our experimental data suggest that subjects, taking on the role of retailers in the same supply chain, are often motivated by fairness considerations: they claim for themselves inventory that is not exactly equal to their needs in more than one-third of the instances. Across settings, “fair” allocations depend on retail demands rather than on profit comparisons, even when these are facilitated by a decision support tool. However, in cases of surplus, the most prevalent fairness ideal is that of equal split of inventory–demand mismatch, while in cases of shortage, the most prevalent fairness ideal is that of equal fill rates. Follow-up experiments suggest that retailers under both cases of shortage and surplus are more likely to evaluate an allocation as fair when it is based on realized demands, and this is independent of whether it was determined by a rule or a human decision maker.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"53 6","pages":"985-1002"},"PeriodicalIF":5.5,"publicationDate":"2021-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12540","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80634648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The role of small and medium enterprise and family business distinctions in decision-making: Insights from the farm echelon 中小企业和家族企业在决策中的作用:来自农场梯队的见解
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-07-12 DOI: 10.1111/deci.12538
Jessica L. Darby, Brian S. Fugate, Jeff B. Murray
{"title":"The role of small and medium enterprise and family business distinctions in decision-making: Insights from the farm echelon","authors":"Jessica L. Darby,&nbsp;Brian S. Fugate,&nbsp;Jeff B. Murray","doi":"10.1111/deci.12538","DOIUrl":"10.1111/deci.12538","url":null,"abstract":"<p>Small and medium enterprises (SMEs) and family businesses are ubiquitous in global supply chains but differ from large corporations along several dimensions touted as likely to influence their approach to supply chain management. Yet, little research exists that empirically examines how SME and family business distinctions manifest in operations and supply chain management (OSCM) decision-making. Our study begins to address this important gap by investigating OSCM decisions in the farm echelon—a challenging but critical echelon overwhelmingly composed of small and midsize family farms. Using the hermeneutic method, we delve into the minds of 18 farmers to explore how SME and family business distinctions influence their production and storage decisions. We further examine how these distinctions interact with elements of the supply chain and the institutional environment in which farmers are embedded. Our contextualized understanding offers important implications for supply chain theory, practice, and public policy. We also provide timely guidance on the farmer's perspective amidst increased demands for a farm-to-fork experience.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"53 3","pages":"578-597"},"PeriodicalIF":5.5,"publicationDate":"2021-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12538","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77423974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Consumer showrooming with supplier encroachment and omnichannel retailing 供应商侵占和全渠道零售的消费者展厅
IF 5.5 4区 管理学
DECISION SCIENCES Pub Date : 2021-07-09 DOI: 10.1111/deci.12539
Shichen Zhang, Yao Yao, Jianxiong Zhang
{"title":"Consumer showrooming with supplier encroachment and omnichannel retailing","authors":"Shichen Zhang,&nbsp;Yao Yao,&nbsp;Jianxiong Zhang","doi":"10.1111/deci.12539","DOIUrl":"https://doi.org/10.1111/deci.12539","url":null,"abstract":"<p>Consumers with uncertainty about product value often evaluate a product in a physical store but then purchase it online at a lower price. This popular shopping behavior is referred to as “showrooming.” Recent studies find that showrooming adversely affects the retailer. The advance of e-commerce has attracted an increasing number of suppliers to the practice of building an online channel alongside their preexisting traditional retail channel and has encouraged numerous retailers to embark on the practice of omnichannel retailing. We explore the effects of consumer showrooming within a framework of both supplier encroachment and retailer omnichannel retailing where two types of consumer showrooming behaviors exist: intershowrooming and intrashowrooming. Our results show that both the supplier and the retailer can benefit from consumer showrooming when the consumers' hassle costs associated with visiting the retailer and the retailer's additional revenue associated with each visit are intermediate. Moreover, the retailer's omnichannel strategy may shrink this “win-win” range because an extra online channel for the retailer will aggravate the competition effect of showrooming.</p>","PeriodicalId":48256,"journal":{"name":"DECISION SCIENCES","volume":"54 2","pages":"232-249"},"PeriodicalIF":5.5,"publicationDate":"2021-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/deci.12539","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50143100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
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