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Annual Review of Organizational Psychology and Organizational Behavior最新文献

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Research on Work as a Calling…and How to Make It Matter 研究工作是一种召唤，以及如何让它变得重要
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015140
Jeffery A. Thompson, J. Bunderson
{"title":"Research on Work as a Calling…and How to Make It Matter","authors":"Jeffery A. Thompson, J. Bunderson","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015140","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015140","url":null,"abstract":"The concept of work as a calling has the potential to provide unique and powerful insights into how individuals relate to their work and organizations. However, although this concept may be one of the oldest in the study of work—harking back to the Protestant Reformation—its impact on mainstream OP and OB research has been limited. We review the research literature on work as a calling, and identify several issues that are preventing research in this area from reaching its potential—issues of definition, differentiation, generalizability, and relevance. We consider each of these questions and propose a path forward. Central to that path forward is an integrated conceptualization of calling—what we call a transcendent calling—that puts dual emphasis on the inner requiredness of passion and enjoyment and the outer requiredness of duty and destiny.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015140","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45880883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 84
Goal Orientation: A Review of the Miles Traveled and the Miles to Go 目标导向：回顾已行驶的里程和要走的里程
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-041015-062547
D. Vandewalle, C. Nerstad, A. Dysvik
{"title":"Goal Orientation: A Review of the Miles Traveled and the Miles to Go","authors":"D. Vandewalle, C. Nerstad, A. Dysvik","doi":"10.1146/ANNUREV-ORGPSYCH-041015-062547","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-041015-062547","url":null,"abstract":"Goal orientation, a theory that originated primarily in the educational and social psychology fields, has emerged in the past two decades as a prominent theory in organizational psychology and organizational behavior. We review the state of affairs for goal orientation research with the following roadmap. First, we discuss the historical roots of goal orientation. Next, we summarize the nomological network of goal orientation and describe the processing frameworks associated with goal orientation factors. We then discuss the crucial role of moderator variables to explain the notable variance found in goal orientation–outcome variable relationships. We next summarize the research findings on the relationship of goal orientation with the proximal mediator and distal outcome variables. We conclude the review with a miles-to-go discussion of several major issues currently faced in goal orientation research.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-041015-062547","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45017801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 103
The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience 真相时刻：客户服务体验的回顾、综合和研究议程
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015056
Markus Groth, Yuehua Wu, Helena Nguyen, Anya Johnson
{"title":"The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience","authors":"Markus Groth, Yuehua Wu, Helena Nguyen, Anya Johnson","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015056","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015056","url":null,"abstract":"Customer service is a central feature of the service context. As service research has evolved into a burgeoning multidisciplinary field, management scholars have developed an impressive body of research regarding the antecedents, processes, and outcomes of customer service. We provide an integrative review and synthesis of the literature with a focus on three important and interrelated aspects of customer service that specifically focus on the interpersonal service interaction between employees and customers: ( a) affect in customer service, including emotional labor and emotional contagion processes; ( b) customer mistreatment, the low-quality interpersonal treatment of customers toward service employees; and ( c) customer service behaviors, including customer orientation and service-oriented citizenship behaviors. We review theoretical perspectives for each of these streams of research and summarize the current knowledge regarding empirical findings. We provide a critical assessment of the literature and conclude with a discussion of future research agendas and practical implications for service managers.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015056","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44277693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 52
Psychological Contracts: Past, Present, and Future 心理契约：过去、现在和未来
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015212
J. Coyle-Shapiro, Sandra Costa, W. Doden, Chiachi Chang
{"title":"Psychological Contracts: Past, Present, and Future","authors":"J. Coyle-Shapiro, Sandra Costa, W. Doden, Chiachi Chang","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015212","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015212","url":null,"abstract":"We provide a review of psychological contract research, beginning with past conceptualizations and empirical evidence. We tailor this retrospective look by reviewing the antecedents and outcomes associated with psychological contract breach and discussing the dominant theoretical explanations for the breach-outcome relationship. This synthesis of past evidence provides the foundation for reviewing the present emerging and developing themes in psychological contract research. This discussion is organized around the expansion of resources exchanged and the antecedents of contract breach and outcomes, moving beyond reciprocity as an underpinning explanation. We highlight the practical implications of research to date on psychological contracts and end with directions for future research to include the need for greater attention given to ideological currency, employee health, polycontextual approaches, the role of psychological needs, and post-breach/violation.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015212","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46698779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 141
Toward a Better Understanding of Assessment Centers: A Conceptual Review 更好地理解评估中心：概念回顾
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-014955
M. Kleinmann, Pia V. Ingold
{"title":"Toward a Better Understanding of Assessment Centers: A Conceptual Review","authors":"M. Kleinmann, Pia V. Ingold","doi":"10.1146/ANNUREV-ORGPSYCH-012218-014955","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-014955","url":null,"abstract":"Assessment centers (ACs) are employed for selecting and developing employees and leaders. They are interpersonal at their core because they consist of interactive exercises. Minding this perspective, this review focuses on the role of the assessee, the assessor, and the AC design, as well as their interplay in the interpersonal situation of the AC. Therefore, it addresses which conceptual perspectives have increased our understanding of ACs in this context. Building on this, we review relevant empirical findings. On this basis, the review contributes to an empirically driven understanding of the interpersonal nature of ACs and provides directions for practice and future research avenues on this topic as well as on technology in ACs and cross-cultural applications.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-014955","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42687480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Self-Leadership: A Paradoxical Core of Organizational Behavior 自我领导:组织行为的矛盾核心
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015130
G. Stewart, S. Courtright, Charles C. Manz
{"title":"Self-Leadership: A Paradoxical Core of Organizational Behavior","authors":"G. Stewart, S. Courtright, Charles C. Manz","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015130","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015130","url":null,"abstract":"This review focuses on the paradoxical concept of self-leadership—defined as a comprehensive self-influence process capturing how individuals motivate themselves to complete work that is naturally motivating or work that must be done but is not naturally motivating—as a fundamental process that challenges many traditional assumptions in organizational psychology and organizational behavior. We first present a historical review that traces the roots of self-leadership to early psychological theory and research. We next briefly summarize research related to self-leadership at both the individual and team levels of analysis. We then discuss four paradoxes associated with self-leadership: the paradox of self-leadership depletion and strengthening, the paradox of self-leadership through collaboration, the paradox of me-but-not-you self-leadership, and the paradox of needing self-leadership to improve self-leadership. We conclude with guidelines for future research and practice.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":"1 1","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015130","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41692114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 65
Embracing Complexity: Reviewing the Past Decade of Team Effectiveness Research 拥抱复杂性:回顾过去十年的团队有效性研究
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015106
J. Mathieu, P. Gallagher, Monique Alexandria Alvarez Domingo, Elizabeth A. Klock
{"title":"Embracing Complexity: Reviewing the Past Decade of Team Effectiveness Research","authors":"J. Mathieu, P. Gallagher, Monique Alexandria Alvarez Domingo, Elizabeth A. Klock","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015106","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015106","url":null,"abstract":"We conceptualize organizational teams as dynamic systems evolving in response to their environments. We then review the past 10 years of team effectiveness research and summarize its implications by categorizing studies under three main overlapping and coevolving dimensions: compositional features, structural features, and mediating mechanisms. We highlight prominent work that focused on variables in each of these dimensions and discuss their key relationships with team outcomes. Furthermore, we review how contextual factors impact team effectiveness. On the basis of this review, we advocate that future research seek to examine team relationships through a dynamic, multilevel perspective, while incorporating new and novel measurement techniques. We submit that the future of teams research may benefit from a conceptualization of them as dynamic networks and modeling them as small complex systems.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015106","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44262874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 141
Reorganizing Organizational Politics Research: A Review of the Literature and Identification of Future Research Directions 重组组织政治研究：文献综述与未来研究方向的确定
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015221
G. R. Ferris, B. P. Ellen, Charn P. McAllister, Liam P. Maher
{"title":"Reorganizing Organizational Politics Research: A Review of the Literature and Identification of Future Research Directions","authors":"G. R. Ferris, B. P. Ellen, Charn P. McAllister, Liam P. Maher","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015221","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015221","url":null,"abstract":"Organizational politics has been an oft-studied phenomenon for nearly four decades. Prior reviews have described research in this stream as aligning with one of three categories: perceptions of organizational politics (POPs), political behavior, or political skill. We suggest that because these categories are at the construct level research on organizational politics has been artificially constrained. Thus, we suggest a new framework with higher-level categories within which to classify organizational politics research: political characteristics, political actions, and political outcomes. We then provide a broad review of the literature applicable to these new categories and discuss the possibilities for future research within each expanded category. Finally, we close with a discussion of future directions for organizational politics research across the categories.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015221","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45770019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 90
The Evolution of Performance Management: Searching for Value 绩效管理的演进：寻找价值
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015009
E. Pulakos, Rose A. Mueller-Hanson, Sharon Arad
{"title":"The Evolution of Performance Management: Searching for Value","authors":"E. Pulakos, Rose A. Mueller-Hanson, Sharon Arad","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015009","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015009","url":null,"abstract":"This article reviews the history of performance management (PM), beginning with performance evaluation. We discuss various strategies that have been used to enable accurate ratings as well as cognitive processes and contextual factors that have been shown to significantly impact ratings. We raise questions about the concept of true performance and whether raters can be enabled and motivated to make accurate ratings. We progress to discussing more structured and comprehensive PM processes that typically involve cascading goals, goal setting, competency modeling, evaluation of behavior and results, and implementation. These systems have proven to be tedious and low-value, resulting in unprecedented, wide-spread experimentation with innovative practices to move companies away from heavy PM processes to simpler, cost-effective strategies that actually drive performance. These have ranged from abandoning ratings to implementing innovations in goal-setting, real-time feedback, coaching, and PM behavior change. Directions for future research and practice are discussed.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015009","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44454966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 36
When Is Proactivity Wise? A Review of Factors That Influence the Individual Outcomes of Proactive Behavior 什么时候主动是明智的?影响主动行为个体结果的因素综述
IF 13.7 1区 管理学
Annual Review of Organizational Psychology and Organizational Behavior Pub Date : 2019-01-21 DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015302
S. Parker, Ying Wang, Jenny Liao
{"title":"When Is Proactivity Wise? A Review of Factors That Influence the Individual Outcomes of Proactive Behavior","authors":"S. Parker, Ying Wang, Jenny Liao","doi":"10.1146/ANNUREV-ORGPSYCH-012218-015302","DOIUrl":"https://doi.org/10.1146/ANNUREV-ORGPSYCH-012218-015302","url":null,"abstract":"There is solid evidence that proactivity, defined as self-initiated and future-focused action to change oneself or the situation, can positively benefit individuals and organizations. However, this way of behaving can sometimes be ineffective or have negative consequences. We seek to understand what factors shape the effect of proactivity on individual-level outcomes. On the basis of a review of 95 articles, we identify three categories of factors that mitigate or exacerbate the effectiveness of proactive behavior: task and strategic considerations (e.g., situational judgment), social and relational considerations (e.g., having an open leader), and self-regulatory considerations (e.g., learning orientation). We then extrapolate from this review, and draw on psychological theories of wisdom, to suggest that individuals can be more or less “wise” in the proactive goals they set, and in how they pursue those goals. In closing, we identify further research directions that flow from the notion of wise proactivity.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/ANNUREV-ORGPSYCH-012218-015302","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48158736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 140
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