Tourism and Hospitality Management-Croatia最新文献_第9页

Negotiating food heritage authenticity in consumer culture 在消费文化中探讨食物遗产的真实性

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.3

N. Shahrin, H. Hussin

{"title":"Negotiating food heritage authenticity in consumer culture","authors":"N. Shahrin, H. Hussin","doi":"10.20867/thm.29.2.3","DOIUrl":"https://doi.org/10.20867/thm.29.2.3","url":null,"abstract":"Purpose – Food has entered commerce as an intangible cultural heritage (ICH) because consumers want authentic food and memorable consumption experiences. Food culture and the marketplace are arenas for the creation and articulation of identities and meanings, enabling dynamic conditions that encompass multiple positions and authenticity validations in consumption experiences. This study offers insight into the authentication of gastronomic heritage from a consumer culture perspective. Design / Methodology – A thematic review is conducted to analyse and summarise the literature on gastronomic heritage, authenticity, commercialization, and consumer behaviour in the food industry. Approach – Literature works from databases and academic platforms were used to highlight several key thematic points and arguments related to the authentication process and consumer behaviour. Findings – Food authenticity is socially negotiated by a variety of actors who mobilise resources and a web of interactions, creating identity and value according to their position as they respond to differences in market culture. The negotiation of authenticity mediates the assumption of legitimacy, quality, and identity that diversifies consumption patterns. Originality of the research – The article contributes to a theoretical discourse that extends the conceptualisation of authenticity in addressing food heritage within a dynamic consumption context and commercialisation agenda.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analyzing the application of cleanliness, health, safety, and environmental sustainability (CHSE) certification in the hotel business sector during the covid-19 pandemic: perspectives of managers 分析清洁、健康、安全和环境可持续性(CHSE)认证在2019冠状病毒病大流行期间在酒店业务部门的应用:管理者的视角

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.4

Pudin Saepudin, Fajar Kusnadi Kusumah Putra

{"title":"Analyzing the application of cleanliness, health, safety, and environmental sustainability (CHSE) certification in the hotel business sector during the covid-19 pandemic: perspectives of managers","authors":"Pudin Saepudin, Fajar Kusnadi Kusumah Putra","doi":"10.20867/thm.29.4.4","DOIUrl":"https://doi.org/10.20867/thm.29.4.4","url":null,"abstract":"Purpose – This research aims to analyze the application of cleanliness, health, safety, and environmental sustainability (CHSE) certification in the hotel business sector during the COVID-19 pandemic from the managers’ perspective. Methodology/Design/Approach – A qualitative research method was adopted and data were collected through in-depth interviews with 35 hotel managers. Six main themes were identified in the thematic analysis, including hotel business conditions during the COVID-19 pandemic, health conditions, cleanliness, safety measures and procedures, environmental sustainability practices, and perceptions of managers about CHSE certification. Findings – Results indicated that health protocol standards were the top priority of current management, followed by cleanliness and procedures to maintain guest and hotel employee safety. Originality of the research – This research provided theoretical implications regarding hotel business certification and standards during a pandemic, with cleanliness, health, safety, and environment being the top priorities. Operational implications showed that CHSE certification provided operational standards for the hotel industry during the pandemic and ensured guest safety and comfort. Based on these results, further research is recommended to obtain data from regulatory agencies that set certification policies, including the government, hotel guests, and hotel staff.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Customer intention to reuse self-ordering kiosks in fast-food restaurant: the case of Bangkok, Thailand 顾客在快餐店重复使用自助点餐亭的意图:泰国曼谷的案例

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.6

Evangelia Marinakou, Charalampos Giousmpasoglou, Kanpisuth Sakulrungsap

{"title":"Customer intention to reuse self-ordering kiosks in fast-food restaurant: the case of Bangkok, Thailand","authors":"Evangelia Marinakou, Charalampos Giousmpasoglou, Kanpisuth Sakulrungsap","doi":"10.20867/thm.29.4.6","DOIUrl":"https://doi.org/10.20867/thm.29.4.6","url":null,"abstract":"Purpose – The food sector has embraced new technologies in customer service, including self-ordering kiosks (SOKs). Such a service allows customers to select, customize, and pay for their meals through a device or kiosk. This study investigates customer satisfaction and intentions to reuse SOKs in the fast food context. Methodology/Design/Approach – This empirical study is based on quantitative research; an online survey with a self-administered questionnaire was designed to measure customer satisfaction and intention to reuse SOKs among adult Thai McDonald’s customers in Bangkok. Findings – The results indicate that service quality dimensions, perceived value, and customer experience influence customer satisfaction, which in turn influences reuse intention. The results suggest that the fast food self-service ordering system is a unique service environment that requires its own focus in academic study and management. Practical implications - Management implications suggest that service standards for selfservice kiosks must be consistent with customer expectations during the customer-machine service encounter. Originality of the research - The study suggests that research needs to be responsive to the swift and ongoing changes in the technological environment, as these changes could affect customer experience; we also propose that more empirical research should be conducted in the Western context to examine differences in customer experience.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135594651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

SERIAL MEDIATION OF PERCEIVED USEFULNESS AND EWOM ADOPTION IN VIRTUAL COMMUNITIES AND THE MODERATING EFFECT OF GENDER 虚拟社区中感知有用性与女性收养的序列中介作用及性别的调节作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.8

Amel Saidani, Lamia Nechoud, Faouzi Ghidouche, Kamila GHIDOUCHE AIT-YAHIA

{"title":"SERIAL MEDIATION OF PERCEIVED USEFULNESS AND EWOM ADOPTION IN VIRTUAL COMMUNITIES AND THE MODERATING EFFECT OF GENDER","authors":"Amel Saidani, Lamia Nechoud, Faouzi Ghidouche, Kamila GHIDOUCHE AIT-YAHIA","doi":"10.20867/thm.29.1.8","DOIUrl":"https://doi.org/10.20867/thm.29.1.8","url":null,"abstract":"Purpose – This study analyzes the adoption behavior of eWOM information from the consumer’s perspective. In virtual communities, this study examines the serial mediation of perceived usefulness and adoption of eWOM between eWOM characteristics (credibility, quality, and vivacity) and the intention to visit a tourist destination and gender as a moderator. This study makes a significant theoretical and practical contribution by the purpose of an integrative model, according to the ELM model, and by examining the moderating effect of gender. Design/Methodology/Approach – This study tests the hypothesis using an experimental scenario simulation method. Signals embedded in various components of the eWOM (stimuli/ scenarios) were used, such as interactivity with the message (Like number, comment, sharing) or the content of the message (Text, Visual, Video). The new model (based on the ELM model) was validated by PLS-SEM based on an online survey of 548 members of the virtual consumption communities where content shared is about tourism and hospitality, tourism experiences, and recommendations of Algerian tourist destinations. Findings – The results confirm that perceived usefulness and adoption are two serial mediators between the relationship between eWOM characteristics and visit intention. Finally, gender moderates the indirect effect between eWOM quality and the intention to visit. Originality of the research – This study proposes to develop an integrative model by testing the serial mediating effects of perceived usefulness and information adoption for the first time regarding the influence of the three eWOM characteristics on behavioral intention and investigates the role of gender as a moderator.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

SOUVENIRS IN TOURISM STUDIES: A BIBLIOMETRIC RETROSPECTIVE AND FUTURE RESEARCH AGENDA 旅游纪念品研究:文献计量回顾与未来研究议程

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.10

E. Bernardo, N. Sousa, E. Kastenholz

{"title":"SOUVENIRS IN TOURISM STUDIES: A BIBLIOMETRIC RETROSPECTIVE AND FUTURE RESEARCH AGENDA","authors":"E. Bernardo, N. Sousa, E. Kastenholz","doi":"10.20867/thm.29.2.10","DOIUrl":"https://doi.org/10.20867/thm.29.2.10","url":null,"abstract":"Purpose – Souvenir research in tourism research has steadily increased, but to date no metric analysis has been published that assesses the main issues addressed to guide and support new research. Design – This study fills this gap through an updated bibliometric review of 282 articles identified in the SCOPUS/WOS databases and an analysis of the future research agenda. Methodology – The PRISMA method and VoSViewer software for a systematic review was applied. Approach – This process allowed research areas identification identify research and it determined the relationships between them, drawing the paths that this scientific subject has taken. Findings – Results reveal a cross-citation-based cluster formation suggesting six main research themes: authenticity; shopping; symbolic value; satisfaction with shopping/ purchase; destination image; tourist experience. Additionally, a ‘future research agenda’ is proposed, organized into five general research pillars on the topic: Food consumption trends, Impacts, Souvenir consumption and value in context, Destination experience, and Technology impact. Originality of the research – Findings are expected to help researchers in the field to build their contributions on existing relevant academic advances, thereby better integrating their efforts into a theory of souvenir research that is still forming and consolidating, including through the Providing promising topics and avenues for future research.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effects of information and communication technology improvement on revisit intention during Covid-19 Edit Download 信息和通信技术改进对2019冠状病毒病疫情期间重访意愿的影响

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.12

M. Shabankareh, A. Sarhadi, Jahangir Hamzavi, Alireza Ranjbaran, A. Nazarian, Nuala OSullivan

{"title":"Effects of information and communication technology improvement on revisit intention during Covid-19 Edit Download","authors":"M. Shabankareh, A. Sarhadi, Jahangir Hamzavi, Alireza Ranjbaran, A. Nazarian, Nuala OSullivan","doi":"10.20867/thm.29.3.12","DOIUrl":"https://doi.org/10.20867/thm.29.3.12","url":null,"abstract":"Purpose- The present study aims to investigate the interrelationship between information and communication technology (ICT) improvement, destination brand image, destination satisfaction, and destination personality, and how ICT improvement influences tourists' intention to return during the pandemic COVID -19. Design, methodology, approach- The statistical population consisted of Iranian tourists who had stayed in hotels in Iran during CPVID-19. A questionnaire was developed and distributed, and 310 usable questionnaires were received. To test the hypotheses, confirmatory factor analysis was performed using Smart PLS3. Findings- Our results showed that ICT improvement had a significant, positive impact on tourists' revisit intentions and destination brand image during the pandemic COVID -19. Destination brand image also had a significant influence on revisit intention, destination satisfaction, and destination personality. In addition, destination satisfaction and destination personality were significantly related to revisit intention during the pandemic. Originality of the research- This study pioneered the evaluation of ICT in the tourism industry, focusing on the hospitality industry during the pandemic COVID -19. It also examined the direct impact of ICT improvements on revisit intentions during the pandemic. In addition, this study provides evidence for managers to more effectively leverage ICT potential to improve destination brand image and encourage customers to revisit during a pandemic.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Development of a Regional Tourism Destination Competitiveness Measurement Instrument 区域旅游目的地竞争力测量工具的开发

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2022-12-21 DOI: 10.3390/tourhosp4010001

Tanya Rheeders, D. Meyer

{"title":"The Development of a Regional Tourism Destination Competitiveness Measurement Instrument","authors":"Tanya Rheeders, D. Meyer","doi":"10.3390/tourhosp4010001","DOIUrl":"https://doi.org/10.3390/tourhosp4010001","url":null,"abstract":"The importance of the tourism sector has been highlighted and featured in various studies indicating not only the economic but also social and environmental benefits. There is a need for a measurement instrument for regional tourism destination competitiveness. This measurement instrument could gauge a destination’s regional potential for tourism development and competitiveness; and be able to compare regions. To conduct an instrument development and validation, both PLS-SEM for confirmatory factor analysis and SPSS were utilised for exploratory factor analysis. A purposive sampling approach were used for both study areas, Sedibeng and Fezile Dabi district municipal regions, in which pilot studies were executed through a survey between July to September 2020. The reliability of the measurement instrument was confirmed with Cronbach’s Alpha (α) for both samples having a value above 0.70. The EFA confirmed the validity of the measurement instrument for the three-dimension and 16-items of the measurement instrument. This study recommends using the measurement instrument as a practical tool to analyse regions regarding the development and competitiveness of a tourism destination compared to other destinations.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"22 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90260009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Life and Family Travel in the Time of COVID-19: Pandemic in England 2020 2019冠状病毒病时期的生活和家庭旅行:2020年英格兰大流行

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2022-12-12 DOI: 10.3390/tourhosp3040060

A. Seaton

引用次数: 0

Dex-Based Evaluation of Sustainable Rural Tourism in Bosnia and Herzegovina 基于dex的波黑乡村旅游可持续发展评价

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2022-12-09 DOI: 10.3390/tourhosp3040059

A. Puška, Anđelka Štilić, M. Nedeljković, A. Maksimović

{"title":"Dex-Based Evaluation of Sustainable Rural Tourism in Bosnia and Herzegovina","authors":"A. Puška, Anđelka Štilić, M. Nedeljković, A. Maksimović","doi":"10.3390/tourhosp3040059","DOIUrl":"https://doi.org/10.3390/tourhosp3040059","url":null,"abstract":"The research objectives presented in this paper are to assess the current state of Bosnia and Herzegovina’s rural tourism offer and to recommend a course of action for its development based on the model’s data that was gathered from subject-matter experts. In this paper, the multicriteria analysis method DEX (Decision EXpert) was utilized to assess the capacity of rural tourism in Bosnia and Herzegovina (BIH) and to obtain the results. All establishments were rated “very good”, seeing that they made use of the natural beauty that BIH has to offer. The outcomes of using this model were used to generate suggestions for the long-term development of rural tourism in BIH. The contribution of the employed model is in the developed starting points for the advancements of rural tourism in BIH, and the proposed model presents a novel method for evaluating a nation’s tourism potential that could be used in future studies in other tourism-related fields as well. The limitations of this paper stem from the fact that not all tourist establishments were considered due to the lack of unified records for all of these establishments. The model used in this research, on the other hand, is applicable to all tourist capacities, which is an advantage.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"29 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79696639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Managing Modern Muslim Travellers: Emerging Trends and Issues for Islamic Tourism Destinations 管理现代穆斯林游客:伊斯兰旅游目的地的新兴趋势和问题

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2022-12-03 DOI: 10.3390/tourhosp3040058

M. Hanafiah, Mohmed Razip Hasan, Ahmad Puad Mat Som

{"title":"Managing Modern Muslim Travellers: Emerging Trends and Issues for Islamic Tourism Destinations","authors":"M. Hanafiah, Mohmed Razip Hasan, Ahmad Puad Mat Som","doi":"10.3390/tourhosp3040058","DOIUrl":"https://doi.org/10.3390/tourhosp3040058","url":null,"abstract":"This research paper explores perspectives on the post-pandemic Islamic tourism market, policies, and challenges associated with sustainable growth. This paper also shares thoughts on emerging trends in the global Islamic tourism industry. The methodology used was descriptive qualitative research via in-depth interviews with twelve Muslim-friendly destination managers from Malaysia, Indonesia, Thailand, Taiwan, and Korea. The transcribed data were coded and then tabulated in cross-checked themes to confirm the reliability of the collected data. This study highlights two types of distinct Islamic markets whose needs and wants are unique from each other: the rigidly obedient Muslim and the modern, young, liberal Muslim. Next, this study highlights improper governance, inconsistency in Islamic tourism branding, and the lack of Muslim-based products and services as emerging issues within the modern Islamic tourism industry. This research also offers a set of future research questions on (i) the role of technology in forming the Muslim traveller experience; (ii) the importance of taking an innovative approach to form a memorable Muslim travel experience; and (iii) the dynamic nature of the modern Muslim traveller. This research paper offers fresh perspectives on understanding modern Muslim travellers which can inspire future research and advance theoretical and managerial practices among Muslim and non-Muslim tourism destinations.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"10 4 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91177841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1