Tourism and Hospitality Management-Croatia最新文献_第8页

UNDERSTANDING SERVICE OUTCOMES IN THE SPA INDUSTRY 了解水疗行业的服务结果

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.7

Piyavit Thipbharos, A. Sangpikul

引用次数: 0

Green Economy: Opportunities and Challenges An International Perspective 绿色经济:机遇与挑战:国际视野

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.14

Tatjana Špoljarić

引用次数: 0

What features of digital travel-related information is generation Z looking for? Z一代在寻找与旅游相关的数字信息的哪些特征?

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.2

Helena Nemec Rudež

{"title":"What features of digital travel-related information is generation Z looking for?","authors":"Helena Nemec Rudež","doi":"10.20867/thm.29.4.2","DOIUrl":"https://doi.org/10.20867/thm.29.4.2","url":null,"abstract":"Purpose - The study aims to identify segments of Generation Z based on common digital information features used for travel purposes. Generation Z is specific generation in terms of digital information use as they have grown up as digital natives unlike older generations. Methodology/Design/Approach – Students representing Generation Z are studied by collecting data from a structured online questionnaire consisting of Likert-type scales on digital information features. The questionnaire also includes travel-related benefits and some demographic characteristics of the respondents. Principal component analysis is performed to identify the factors underlying the information features sought, followed by K-Means clustering applied to the identified factors. The characteristics of the clusters are analysed. Findings - Based on the importance of digital travel-related information features, two distinct segments are identified to be targeted through digital marketing. The larger segment “Practical information seekers” looks for accessible and secure information and the smaller segment “Genuine information seekers” focuses on authenticity of information. Originality of the research - The study confirms the heterogeneity of the Generation Z travel market by identifying two distinct segments that pursue different digital information features.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

TOUR BUS CRASHES FROM THE PERSPECTIVE OF TOUR GUIDES 从导游的角度看旅游大巴事故

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.4

Aytuğ Arslan, Gülşah Akkuş

{"title":"TOUR BUS CRASHES FROM THE PERSPECTIVE OF TOUR GUIDES","authors":"Aytuğ Arslan, Gülşah Akkuş","doi":"10.20867/thm.29.1.4","DOIUrl":"https://doi.org/10.20867/thm.29.1.4","url":null,"abstract":"Purpose – This study aims to understand the causes of tour bus crashes (TBCs) and related injuries, which are considered in the context of work-related accidents (WRAs). Design/Methodology/Approach – Five categories were obtained under occupational safety and health (OSH) by adopting qualitative and quantitative methods. Content analyses were employed by MAXQDA, 2020 for both open-ended survey questions and focus group interviews. Findings – TBCs and resulting injuries substantially result from i) negligence and unintentional faults of tour guides, ii) physical faults of drivers such as fatigue and insomnia, iii) physical conditions such as the environment and roads, iv) cost-orientation by travel agencies and intensive tour programs v) structural reasons such as night travels. A significant relationship was determined between the physical faults of drivers and intensive tour programs of travel agencies. Therefore, it was determined that unsafe conditions have a much higher impact than expected on TBCs. Originality of the research – TBCs were studied in the context of OSH for the first time. The study unveils the reasons behind fatal and non-fatal injuries of the TBCs by focusing on unsafe behavior and unsafe conditions.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

FROM TRADITIONAL TO NEW HOTEL REVENUE MANAGEMENT METRICS: AN EXPLORATORY STUDY ON THE POTENTIAL OF NREVPAR AND REVPAC 从传统到新的酒店收益管理指标:nrevpar和repac潜力的探索性研究

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.6

Detlev Remy, H. Boo, S. Tee

{"title":"FROM TRADITIONAL TO NEW HOTEL REVENUE MANAGEMENT METRICS: AN EXPLORATORY STUDY ON THE POTENTIAL OF NREVPAR AND REVPAC","authors":"Detlev Remy, H. Boo, S. Tee","doi":"10.20867/thm.29.2.6","DOIUrl":"https://doi.org/10.20867/thm.29.2.6","url":null,"abstract":"Purpose – This research aims to uncover the weaknesses of traditional hotel revenue management metrics (RM) and evaluate the potential application of two new metrics, specifically net revenue per available room and revenue per available customer. Design/Methodology/Approach – Initially, a focus group roundtable discussion was conducted with 15 participants who held managerial positions in various hotel chains. The objective was to identify critical hotel revenue metrics to be included in the subsequent online questionnaire. An online questionnaire was then distributed to HSMAI members in Asia, the Americas and Europe, as well as through personal contacts. In addition to quantitative analyzes, the data were also content analyzed to reveal the weaknesses of the existing RM performance assessment tools based on the technology-organization-environment framework. Findings – Considering the positive results, the application of the new metrics would be well accepted by RM. However, the weaknesses of the traditional RM metrics in terms of data quality and robustness, completeness of measurements, comparability with industry, and organizational support should be considered when designing the new RM metrics. Originality of the research – This study is the first to offer insights into the potential of designing new RM measures. It also provides guidance on what to consider when developing new RM metrics.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Book review: Routledge Handbook of Ecotourism, by David A. Fennell Edit Download 书评:劳特利奇生态旅游手册，大卫·a·芬内尔编辑下载

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.6

R. Agbaba

引用次数: 0

OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS 过度旅游与目的地品牌化:游客功能价值与情感价值的中介作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.9

Nurul Ain Atiqah Zarhari, Ahmad Puad Mat Som, M. Azinuddin, M. Hanafiah

{"title":"OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS","authors":"Nurul Ain Atiqah Zarhari, Ahmad Puad Mat Som, M. Azinuddin, M. Hanafiah","doi":"10.20867/thm.29.2.9","DOIUrl":"https://doi.org/10.20867/thm.29.2.9","url":null,"abstract":"Purpose – This research note offers an integrative model of destination branding in the context of overtourism in an ecotourism destination. This study examines the impact of overtourism on the functional and emotional values and destination branding. Design – A quantitative research design was used. The research findings were collected through purposive sampling and a cross-sectional approach. Methodology/Approach – Three hundred and thirty-three (333) valid responses were utilised for hypothesis testing. Measurement of the study model and their interrelationship were examined based on Partial-least square-Structural Equation Modelling (PLS-SEM). Findings – The empirical results revealed that overtourism impacts tourists’ functional and emotional value and positively influences destination branding. In contrast, overtourism impacts both tourists’ functional and emotional values adversely. As predicted, tourists’ functional and emotional values mediate the relationship between the effects of overtourism and the destination branding. Originality of the research – This study makes a unique theoretical contribution to the destination branding literature by integrating and empirically testing the interrelationships between overtourism impacts, functional values, emotional values, and destination branding from the tourists’ perceptions. The results of the study are also valuable for destination managers and policy makers to develop sustainable destination branding for their respective tourism destinations.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

MODELLING THE NEW BRAND EQUITY OF DESTINATION THEORY AND TRAVEL INTENTION: AN EMPIRICAL STUDY FROM VIETNAM 目的地理论与旅游意向的新品牌资产建模:来自越南的实证研究

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.3

T. Bui

{"title":"MODELLING THE NEW BRAND EQUITY OF DESTINATION THEORY AND TRAVEL INTENTION: AN EMPIRICAL STUDY FROM VIETNAM","authors":"T. Bui","doi":"10.20867/thm.29.3.3","DOIUrl":"https://doi.org/10.20867/thm.29.3.3","url":null,"abstract":"Purpose – There is a lack of research on the causal relationship between a tourism destination’s new brand equity and travel intention. This study aims to identify and explore the model of tourism destination new brand equity, validate and evaluate the relationships between tourism destination new brand equity elements and travel intention in the context of tourism destinations. Design – This study collected primary data from March to May 2021 based on a questionnaire survey of 589 domestic tourists traveling to Dong Thap province. The newly proposed conceptual framework was evaluated and validated using the PLS-SEM method. Findings – The main new findings of this study were the identification of the nine constructs of destination brand equity and their association with travel likelihood. The study revealed the effect of the new constructs of destination brand equity constructs on travel willingness, which can promote domestic tourism in Dong Thap province. Originality of the research – The current study can be considered as an important contribution to the theoretical and managerial implications for local authorities to understand the new model of destination brand equity from the perspective of domestic tourists. The findings of this study may increase travel intention and promote tourism in Dong Thap province.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mapping the research trends on social media in the hospitality sector from 2010 to 2020 绘制2010年至2020年酒店业社交媒体的研究趋势

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.2

Eunjung Kim, Alexander. R. Best, K. Choi

{"title":"Mapping the research trends on social media in the hospitality sector from 2010 to 2020","authors":"Eunjung Kim, Alexander. R. Best, K. Choi","doi":"10.20867/thm.29.2.2","DOIUrl":"https://doi.org/10.20867/thm.29.2.2","url":null,"abstract":"Purpose - This study undertakes a systematic review of the literature to gain insight into existing studies on hospitality in social media and provide an update on current trends and themes in scholarship. Design - This study employs the systematic literature review to identify, evaluate, and synthesize the existing literature. Methodology - A total of 165 papers published between 2010–2020 were examined using content analysis and Leximancer. Approach - This review uses a hybrid review structure that incorporates structured reviews and narrative elements supported by Leximancer analysis. Findings - The review highlights the theories and methods used, research fields and perspectives, and key research topics in the hospitality industry, showing a lack of engagement with theories, the use of a dominant theoretical approach (eWOM), and the use of quantitative research methods primarily to analyze content data. Changes in research trends are evident to keep pace with increasing social media data and respond to the needs of different industries. Originality - This study contributes by also identifying several research gaps and provide future scholarly endeavors.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ROLE OF SERVICE AUTOMATION ON GUEST EXPERIENCE OF HOTEL INDUSTRY 服务自动化对酒店业客人体验的作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.11

Swagat Praharaj, B. B. Mishra, U. Mishra, Rashmiranjan Panigrahi, P. Mishra

{"title":"ROLE OF SERVICE AUTOMATION ON GUEST EXPERIENCE OF HOTEL INDUSTRY","authors":"Swagat Praharaj, B. B. Mishra, U. Mishra, Rashmiranjan Panigrahi, P. Mishra","doi":"10.20867/thm.29.2.11","DOIUrl":"https://doi.org/10.20867/thm.29.2.11","url":null,"abstract":"Purpose – This study examines the impact of service automation (SA) on value creation (VC) and guest experience (GE) in the hotel industry to provide recommendations on how the hotel industry can rebuild from the impact of Covid-19 and meet future growth challenges. Design – The constructs of the variables were considered from previous literature. A twostep questionnaire was created to first identify demographics, years of experience, etc., and a later portion of the questionnaire was based on a 5-point Likert scale to identify our intended proposal. Methodology – A sample of 290 Indian hotel customers was considered. The focus of the preliminary study was on the psychometric properties of the scale constructs. This study focused heavily on the validity and reliability of the scales. The first-order constructs, SA Practises, Service VC, and GE, were tested for validity and reliability. Structural equation modelling (SCM) is used to determine the effects of SA on VC and GE. Approach – The identified factors were confirmed with confirmatory factor analysis (CFA) and the SEM technique was applied to reveal the exclusive as well as the complex relationships between SA, VC and GE. Findings – The results show that both SA and the service VC have a positive influence on GE. SA has an indirect and significant influence on GE, with the service VC playing a mediating role. The results show that both factors, SA and VC, have a positive influence on GE in the hotel industry, but SA has an indirect and significant influence on GE, and VC plays a mediating role. Originality of the research – the study suggests that SA may be able to improve GE in the hotel industry through its influence on VC","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"38 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1