Analyzing the application of cleanliness, health, safety, and environmental sustainability (CHSE) certification in the hotel business sector during the covid-19 pandemic: perspectives of managers

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI:10.20867/thm.29.4.4

Pudin Saepudin, Fajar Kusnadi Kusumah Putra

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引用次数: 0

Abstract

Purpose – This research aims to analyze the application of cleanliness, health, safety, and environmental sustainability (CHSE) certification in the hotel business sector during the COVID-19 pandemic from the managers’ perspective. Methodology/Design/Approach – A qualitative research method was adopted and data were collected through in-depth interviews with 35 hotel managers. Six main themes were identified in the thematic analysis, including hotel business conditions during the COVID-19 pandemic, health conditions, cleanliness, safety measures and procedures, environmental sustainability practices, and perceptions of managers about CHSE certification. Findings – Results indicated that health protocol standards were the top priority of current management, followed by cleanliness and procedures to maintain guest and hotel employee safety. Originality of the research – This research provided theoretical implications regarding hotel business certification and standards during a pandemic, with cleanliness, health, safety, and environment being the top priorities. Operational implications showed that CHSE certification provided operational standards for the hotel industry during the pandemic and ensured guest safety and comfort. Based on these results, further research is recommended to obtain data from regulatory agencies that set certification policies, including the government, hotel guests, and hotel staff.

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分析清洁、健康、安全和环境可持续性(CHSE)认证在2019冠状病毒病大流行期间在酒店业务部门的应用:管理者的视角

目的-本研究旨在从管理者的角度分析清洁、健康、安全和环境可持续性(CHSE)认证在COVID-19大流行期间在酒店业务部门的应用。方法论/设计/方法-采用定性研究方法，通过对35位酒店经理的深度访谈收集数据。在主题分析中确定了六个主题，包括2019冠状病毒病大流行期间的酒店业务状况、卫生状况、清洁度、安全措施和程序、环境可持续性实践以及管理者对CHSE认证的看法。调查结果-结果表明，卫生协议标准是当前管理的重中之重，其次是清洁和维护客人和酒店员工安全的程序。研究的独创性——该研究为大流行期间的酒店业务认证和标准提供了理论意义，其中清洁、健康、安全和环境是重中之重。运营影响表明，CHSE认证为大流行期间的酒店业提供了运营标准，确保了客人的安全和舒适。基于这些结果，建议进一步研究从制定认证政策的监管机构(包括政府、酒店客人和酒店员工)获取数据。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.