Tourism and Hospitality Management-Croatia最新文献_第6页

Motivating housekeeping staff in the lodging industry in Jordan 激励约旦住宿业的家政人员

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.9

Saehya Ann, Zaher A. A. Hallab, Hyunsuk Choi, Umaima Al Majthoub

{"title":"Motivating housekeeping staff in the lodging industry in Jordan","authors":"Saehya Ann, Zaher A. A. Hallab, Hyunsuk Choi, Umaima Al Majthoub","doi":"10.20867/thm.29.1.9","DOIUrl":"https://doi.org/10.20867/thm.29.1.9","url":null,"abstract":"Purpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theory. Design – A survey design was implemented in this research study. The sample for this research study consists of individuals working in the housekeeping departments of four and five star international hotels in Jordan. Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis. The two-step clusters method was used to cluster groups based on the mean values of job dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also the work-related behaviour of employees. Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as examining the complicated relationship among work motivation, job satisfaction, job dissatisfaction, and turnover intention. Findings – The results of this study revealed that there is no relationship between job dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and job motivation. However, there was a positive relationship between their job satisfaction and work motivation and also between their job dissatisfaction and turnover intention. No relationship was found between their work motivation and turnover intention and between their job satisfaction and turnover intention. Among all fourteen motivational factors, work itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study. Originality of the research – Having a separate job dissatisfaction construct in a research study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and which also contributes to the uniqueness and originality of this study.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Human resources practices and employee motivation in the hospitality industry: A cross-cultural research 酒店业人力资源实践与员工激励:一项跨文化研究

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.1

J. Meira, M. Hancer, S. J. G. D. Anjos, A. Eves

{"title":"Human resources practices and employee motivation in the hospitality industry: A cross-cultural research","authors":"J. Meira, M. Hancer, S. J. G. D. Anjos, A. Eves","doi":"10.20867/thm.29.2.1","DOIUrl":"https://doi.org/10.20867/thm.29.2.1","url":null,"abstract":"Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Book review: Quality Service Management: A Guide to Improving Business Processes 书评：《质量服务管理：改进业务流程指南》

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.13

Ema Petaković

引用次数: 0

Analysis of sun-and-beach markets on large islands in the mediterranean using tourist acommodation prices as an indicators Edit Download 以旅游住宿价格为指标的地中海大岛阳光海滩市场分析

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.11

Joan Carles Cirer-Costa

{"title":"Analysis of sun-and-beach markets on large islands in the mediterranean using tourist acommodation prices as an indicators Edit Download","authors":"Joan Carles Cirer-Costa","doi":"10.20867/thm.29.3.11","DOIUrl":"https://doi.org/10.20867/thm.29.3.11","url":null,"abstract":"Purpose – This paper uses the prices of holiday accommodations on large Mediterranean islands specialising in sun and beach tourism to determine their initial state in 2015, their competitiveness and their further evolution until 2019. Methodology/Design/Approach – Following the process of each potential tourist, a total of 21,628 prices were collected from the Internet. Then, the collected data were used in the construction of charts and price indices and the application of a method of cluster analysis (HAC). Findings – Between 2015 and 2019, tourism prices in the Mediterranean region increased sharply. Moreover, the geographic segmentation already observed in 2015 between Western and Eastern Mediterranean destinations intensified. In addition, the paper shows that there is robust demand for sun and beach tourism in island destinations. Originality of the research – Major island markets specialising in sun and beach tourism were used to exclude any interference from professional travellers, people visiting friends or relatives, or tourists willing to bear the cost of travel to less visited destinations.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Dark tourism: a bibliometric review of the past, present and future trends 黑暗旅游：过去、现在和未来趋势的文献计量学综述

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.8

Muhammad Ashraf Fauzi

{"title":"Dark tourism: a bibliometric review of the past, present and future trends","authors":"Muhammad Ashraf Fauzi","doi":"10.20867/thm.29.3.8","DOIUrl":"https://doi.org/10.20867/thm.29.3.8","url":null,"abstract":"Purpose – The purpose of this study is to critically review the knowledge structure of dark tourism. It is an emerging tourism attraction, but one that has received less attention in the literature. The fundamental difference between dark tourism and other forms of tourism is the deeply rooted association with death and mortality, which is considered a distinctive element of the tourist attraction. Despite the role that gloom tourism plays in the economic development of tourism, its function as an economic resource for the local community needs to be further explored and evaluated. With this in mind, this study conducts a science mapping based on a bibliometric analysis to uncover the knowledge structure of the phenomenon based on recognized publications in the field. Methodology/Design/Approach – Drawing from the opportunity of dark tourism, this paper analyzes the knowledge structure based on two bibliometric analyses to uncover the past, present and future trends in dark tourism. 592 journal publications were extracted and analyzed from the Web of Science (WoS) core collection database. Findings – The results indicate that the clusters that emerged from the analyzes focus on the foundations of dark tourism, motivations for visiting dark sites, and specific interest in war/ battlefield tourism. This research shows that dark tourism benefits each segment of society in different ways by making it possible to experience the pain and suffering of the dead, the dark and agonizing events of past generations. Implications for theory and practice are discussed to further develop the field into a sustainable tourism segment. Originality of the research – This study provides the state-of-the-art knowledge structure analysis of the dark tourism phenomenon.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Local food experiences before and after COVID-19: a sentiment analysis of EWOM 新冠肺炎疫情前后的当地饮食体验:EWOM的情绪分析

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.1

Pimsuporn Poyoi, Ariadna Gassiout-Melian, L. Coromina

{"title":"Local food experiences before and after COVID-19: a sentiment analysis of EWOM","authors":"Pimsuporn Poyoi, Ariadna Gassiout-Melian, L. Coromina","doi":"10.20867/thm.29.4.1","DOIUrl":"https://doi.org/10.20867/thm.29.4.1","url":null,"abstract":"Purpose – To use Natural Language Processing (NLP) to explore how people feel and what they share online about their experiences with food. In addition, to learn how these experiences have evolved recently, differences before and during the crisis COVID -19 will be explored. Methodology/Design/Approach – A total of 35,001 reviews of restaurants and local cuisine establishments near tourist attractions in the city of Ayutthaya, Thailand, were extracted from the Google Local Guide platform. Several NLP techniques were used to analyse the text data, including sentiment analysis, word cloud analysis, and the N-gramme model. Findings – The results reveal travellers’ hidden sentiments toward dining experiences. Key attributes of experience sharing related to food activities in online reviews were identified both before and after COVID -19. From a theoretical perspective, the findings are relevant for researchers to recognise tourists’ behaviour in sharing local food experiences. From a practical perspective, decision makers will have a better understanding of tourist behaviour to develop and implement appropriate strategies. Originality of the research – This study is the first to analyse and interpret online reviews on Google Maps platform by applying text mining and sentiment analysis in gastronomic tourism research, especially in the context of COVID -19.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of chatgpt on customer service in the hospitality industry: An exploratory study of hospitality workers' experiences and perceptions 聊天在酒店业客户服务中的作用:一项对酒店员工经验和看法的探索性研究

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.9

Pongsakorn Limna, Tanpat Kraiwanit

{"title":"The role of chatgpt on customer service in the hospitality industry: An exploratory study of hospitality workers' experiences and perceptions","authors":"Pongsakorn Limna, Tanpat Kraiwanit","doi":"10.20867/thm.29.4.9","DOIUrl":"https://doi.org/10.20867/thm.29.4.9","url":null,"abstract":"Purpose – This study explains the impact of ChatGPT, an artificial intelligence (AI) language model, on customer service in the hospitality industry by exploring the experiences and perceptions of hospitality employees who have utilized ChatGPT in their customer interactions. Methodology – A qualitative approach was adopted using in-depth interviews to collect data from a heterogeneous group of 15 individuals consisting of employees, managers, and other stakeholders directly involved in the hospitality industry in Krabi, Thailand. Findings – Integrating ChatGPT into customer service in the hospitality industry has a significant positive impact. It improves employee skills and knowledge, bridges language barriers, provides valuable recommendations, and helps with productivity and workflow management. In conclusion, ChatGPT is a valuable tool for improving customer service in the hospitality industry, ultimately contributing to a better overall guest experience. Originality of the research – Limited research has been conducted on the specific impact of ChatGPT in the hospitality industry, particularly in Krabi, a popular tourist destination in Thailand. This study aims to fill this gap by examining how ChatGPT affects customer service in the hospitality industry of Krabi, Thailand, and shedding light on its impact.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135211563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

LEADERSHIP COMPETENCIES, ORGANIZATIONAL LEARNING AND ORGANIZATIONAL PERFORMANCE OF TOURISM FIRMS: EVIDENCE FROM A DEVELOPING COUNTRY 旅游企业的领导能力、组织学习与组织绩效:来自发展中国家的证据

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.1

Ngoc Khuong MAI, Thanh Tung DO, Dieu Trang HO NGUYEN

{"title":"LEADERSHIP COMPETENCIES, ORGANIZATIONAL LEARNING AND ORGANIZATIONAL PERFORMANCE OF TOURISM FIRMS: EVIDENCE FROM A DEVELOPING COUNTRY","authors":"Ngoc Khuong MAI, Thanh Tung DO, Dieu Trang HO NGUYEN","doi":"10.20867/thm.29.1.1","DOIUrl":"https://doi.org/10.20867/thm.29.1.1","url":null,"abstract":"Purpose – This study aims to investigate how leadership competencies (cognitive, interpersonal, and results-oriented competencies) and four dimensions of organizational learning (knowledge acquisition, knowledge distribution, knowledge interpretation, and organizational memory) contribute to organizational performance of tourism firms. Design/Methodology – Data were collected from leaders working at various tourism establishments in Vietnam – a developing country in the Asia. Smart-PLS software was used to perform structural equation modelling of 638 valid responses. Findings – The results showed that among the three proposed leadership competencies, only managers’ result orientation exerted a significant influence on organizational performance. Knowledge acquisition and knowledge sharing were fully influenced by the three leadership competencies, while knowledge interpretation and organizational memory were facilitated by the cognitive and outcome-oriented competencies. Knowledge acquisition and knowledge interpretation were positively related to organizational performance. The mediating effect of organizational learning was supported by the existence of knowledge acquisition. Originality of the research – Although the topics of leadership competencies, organizational learning, and organizational performance have received a great concern among worldwide academia, there is scarce research examining the relationships among these three phenomena together. This paper is among the first study that offers a more comprehensive model of the relationship between these domains.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

INVESTIGATING SPIRITUAL TOURISM EXPERIENCE QUALITY, DESTINATION IMAGE, AND LOYALTY: THE MEDIATING ROLE OF PERCEIVED SACREDNESS AND SUBJECTIVE WELLBEING 精神旅游体验质量、目的地形象与忠诚度:感知神圣性与主观幸福感的中介作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.11

F. Rohman, A. Hussein, R. Hapsari, D. Tamitiadini

{"title":"INVESTIGATING SPIRITUAL TOURISM EXPERIENCE QUALITY, DESTINATION IMAGE, AND LOYALTY: THE MEDIATING ROLE OF PERCEIVED SACREDNESS AND SUBJECTIVE WELLBEING","authors":"F. Rohman, A. Hussein, R. Hapsari, D. Tamitiadini","doi":"10.20867/thm.29.1.11","DOIUrl":"https://doi.org/10.20867/thm.29.1.11","url":null,"abstract":"Purpose – This study aims to ascertain the links between experience quality, destination image, subjective well-being, and perceived holiness, and their effects on Indonesian spiritual tourists’ loyalty.Design – This study was designed as descriptive and explanatory research to explain the relationship between the observed variables within the proposed model. Methodology – PLS analysis was used to analyze the data collected from 277 respondents. Findings – This study revealed that the most important indicators of tourist loyalty are the destination image and perceived sacredness. While experience quality does not have a direct influence on tourist loyalty, this study demonstrates that it does have a direct effect on subjective well-being. Destination image was also found to have a direct influence on subjective wellbeing and perceived sacredness. Furthermore, this study discovered that perceived sacredness has a considerable mediating influence on the effect of destination image on tourist loyalty. Originality of the research – This study develops a conceptual model to predict tourists’ loyalty in the context of spiritual tourism in Indonesia by combining the constructs of experience quality, destination image, subjective well-being, and perceived sacredness. Additionally, this study demonstrates the theoretical importance of perceived sacredness in mediating the influence of experience quality on tourists’ loyalty.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The influence of key success factors on business growth for tourism business along Thailand’s Andaman coast: moderating role of location 关键成功因素对泰国安达曼海岸旅游业务增长的影响:区位的调节作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.4

Wipada Thaothampitak, Sippavit Wongsuwatt, T. Choibamroong

{"title":"The influence of key success factors on business growth for tourism business along Thailand’s Andaman coast: moderating role of location","authors":"Wipada Thaothampitak, Sippavit Wongsuwatt, T. Choibamroong","doi":"10.20867/thm.29.2.4","DOIUrl":"https://doi.org/10.20867/thm.29.2.4","url":null,"abstract":"Purpose – This research aimed to examine the influences of key success factors on business growth. Additionally, it aimed to examine the moderating role of the location of the tourism enterprise. Design – Multiple regression was used and a variable selection tool was employed to test a statistical model both for the aggregate and in the context of individual provinces. Methodology – Quantitative research methods were used in this research. Approach – The convenience sampling method was used. Data was collected from fourhundred and nineteen tourism enterprises along the Andaman Coast in Thailand using online and in-person questionnaires. Findings – The results showed a positive influence of some dimensions of key success factors on business growth during the pandemic crisis COVID -19. In addition, the results showed that business location played a positive moderating role. Originality of the research – Key success factors are important concepts for business models to improve and increase the growth of a company. However, there are few studies that attempt to find out the key success factors in the context of tourism businesses that have been significantly affected by the COVID -19 pandemic. Therefore, this research aims to fill a gap in academic and practical discussions and implications.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0