Motivating housekeeping staff in the lodging industry in Jordan

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI:10.20867/thm.29.1.9

Saehya Ann, Zaher A. A. Hallab, Hyunsuk Choi, Umaima Al Majthoub

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引用次数: 0

Abstract

Purpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theory. Design – A survey design was implemented in this research study. The sample for this research study consists of individuals working in the housekeeping departments of four and five star international hotels in Jordan. Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis. The two-step clusters method was used to cluster groups based on the mean values of job dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also the work-related behaviour of employees. Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as examining the complicated relationship among work motivation, job satisfaction, job dissatisfaction, and turnover intention. Findings – The results of this study revealed that there is no relationship between job dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and job motivation. However, there was a positive relationship between their job satisfaction and work motivation and also between their job dissatisfaction and turnover intention. No relationship was found between their work motivation and turnover intention and between their job satisfaction and turnover intention. Among all fourteen motivational factors, work itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study. Originality of the research – Having a separate job dissatisfaction construct in a research study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and which also contributes to the uniqueness and originality of this study.

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激励约旦住宿业的家政人员

目的-本研究的目的是利用赫茨伯格的双因素理论，研究约旦选定的四星级和五星级酒店客房服务员的工作动机、工作满意度、工作不满意度和离职倾向之间的复杂关系。设计-本研究采用问卷调查设计。本研究的样本包括在约旦四星级和五星级国际酒店的客房部工作的个人。方法:采用聚类分析、相关分析和t检验进行数据分析。两步聚类方法用于基于工作不满意的平均值聚类组，因为它是一个独特的概念，解释了赫茨伯格的双因素理论，也是员工的工作行为。方法-将检验赫茨伯格的双因素理论的有效性，以及检验工作动机、工作满意度、工作不满意度和离职倾向之间的复杂关系。研究结果-本研究的结果显示，家政人员的工作不满意与工作满意度之间没有关系，工作不满意与工作动机之间没有关系。然而，他们的工作满意度与工作动机之间存在正相关，他们的工作不满意度与离职倾向之间也存在正相关。他们的工作动机与离职倾向、工作满意度与离职倾向之间没有关系。在所有14个激励因素中，工作本身(4.25 / 5.00)和成就(4.24 / 5.00)排在首位，这与赫茨伯格的发现是一致的。在这项研究中，工资是最不满意/首选的因素。研究的原创性——在研究中有一个单独的工作不满意度结构是赫茨伯格的双因素理论(1959)发展的一个非常独特的概念，这也有助于本研究的独特性和原创性。

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来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.