Tourism and Hospitality Management-Croatia最新文献_第5页

OUTDOOR TOURISM DEVELOPMENT CONCEPT AS A GENERATOR OF DESTINATION COMPETITIVENESS 户外旅游发展理念作为目的地竞争力的发生器

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.15

V. Zubović

{"title":"OUTDOOR TOURISM DEVELOPMENT CONCEPT AS A GENERATOR OF DESTINATION COMPETITIVENESS","authors":"V. Zubović","doi":"10.20867/thm.29.2.15","DOIUrl":"https://doi.org/10.20867/thm.29.2.15","url":null,"abstract":"The analysis of the current situation and the possibility of development of outdoor tourism on the island of Krk with the aim of developing a tourist destination based on small and medium enterprises through the model of development concept is the main objective of the research. The purpose of this dissertation is to research the development of a tourist destination, small and medium enterprises, following the creation of a successful model that ensures the competitive advantage of the destination in accordance with the new market demands and new trends in tourism with the aim of differentiating the tourist product. Since the island of Krk has all the natural conditions for the development of outdoor tourism, it is necessary to implement a model of the concept of outdoor tourism development at all levels of destination management and all stakeholders involved in the creation of a tourist product. For the implementation of the innovation, the existing system of destination management, the definition of objectives and operational strategies is challenged. The primary importance of defining the model of the concept of development is based on information and knowledge management in the future. In accordance with the theme and purpose of the research, the aim of the research is to conduct a situation analysis and determine the possibilities of outdoor tourism development in the sphere of entrepreneurship on the island of Krk, set goals and proposals for innovative operational strategies and ways of managing development at all levels and innovate the tourism product by creating a model of the concept of outdoor tourism development. The model of the concept of development, the goal of this research, connects to the goals and innovation of the operational strategies as a set of dynamic activities that must be used to transform the tourist destination as a carrier of change, to be ready to achieve competitiveness in a dynamic tourism market in the function of development of small and medium enterprises.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Job crafting and organizational commitment: The mediating role of person-job fit in the food and beverage sector 工作塑造和组织承诺：食品和饮料行业中适合个人工作的中介作用

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.1

Tamer M Abbas, N. Mansour, N. Elshawarbi

{"title":"Job crafting and organizational commitment: The mediating role of person-job fit in the food and beverage sector","authors":"Tamer M Abbas, N. Mansour, N. Elshawarbi","doi":"10.20867/thm.29.3.1","DOIUrl":"https://doi.org/10.20867/thm.29.3.1","url":null,"abstract":"Purpose – Job crafting plays an essential role in job design since it is a new approach from the employee’s perspective to the manager. However, little research has investigated the hotel industry’s job crafting, particularly in the food and beverage department. Therefore, this study examines the relationship between job crafting and organizational commitment through the mediating role of person-job fit in the food and beverage department in five-star hotels. Design/methodology/approach – This study presents a conceptual framework with eight constructs. In this study, a self-administered questionnaire was used to collect data from full-time food and beverage employees in a five-star hotel. The proposed model was examined using confirmatory factor analysis, reliability analysis, validity analysis, standardized path coefficients, and the Sobel test for mediation analysis. Findings – According to the findings of this study, job crafting factors impact the person-job fit of food and beverage employees. The results also demonstrate that job crafting, and organizational commitment are mediated by person-job fit. The originality of the research – This paper adds a new chain to job design practices in the hospitality industry (i.e., job crafting leads to person-job fit, which enhances employees’ organizational commitment). Practical implications – Employee job crafting impacts the hotel by improving the fit of employees to their jobs, which leads to higher organizational commitment. As a result, hotel job designers should update their job design methodologies to include job crafting practices for hospitality employees.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Book review: Routledge Handbook of Tourism Cities, Edited by Alastair M. Morrison and J. Andres Coca-Stefaniak 书评：《劳特利奇旅游城市手册》，Alastair M.Morrison和J.Andres Coca-Stefanik编辑

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.5

Maša Trinajstić

引用次数: 0

Antecedents of involvement in traditional food products in chinese food restaurants and its effect on customer intention 中餐馆传统食品介入前因及其对顾客意向的影响

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.9

Ryan Sutanto, Ferdi Antonio

{"title":"Antecedents of involvement in traditional food products in chinese food restaurants and its effect on customer intention","authors":"Ryan Sutanto, Ferdi Antonio","doi":"10.20867/thm.29.3.9","DOIUrl":"https://doi.org/10.20867/thm.29.3.9","url":null,"abstract":"Purpose – On-site dining at restaurants can create a positive or negative feeling that affects customer attitudes, but this activity was affected by COVID-19 pandemic. After the pandemic has subsided, on-site dining behaviour began to recover, and restaurants need a competitive advantage to be successful. This study aims to analyse the factors that influence customers’ involvement with traditional Chinese food and whether this involvement with traditional Chinese food has an impact on intention to revisit and positive e-WOM. Design/Methodology/Approach – The study follows a quantitative approach based on the study’s framework. Data were collected through a survey using a purposive sampling method in five major cities in Indonesia, achieving a sample size of 221 respondents. PLS-SEM was used with SmartPLS™ version 3.3.3 to analyse the data obtained through the survey. Findings – The results show that food quality, nostalgia, convenience orientation, health involvement, involvement in luxury, and staff service have a positive relationship with involvement in traditional Chinese food, and that the involvement in traditional Chinese food itself has a significant influence on intention to revisit and positive e-WOM. Originality of the research – The study provides new insights and managerial implications for the involvement approach in the tourism industry.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding the behavioral intentions to consume ethnic food in the country of origin after experiencing local ethnic cuisines 体验当地民族美食后，了解在原籍国消费民族美食的行为意向

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.4.7

Sadia Aziz, Shandana Zafar, Muhammad Abdullah Khan Niazi

{"title":"Understanding the behavioral intentions to consume ethnic food in the country of origin after experiencing local ethnic cuisines","authors":"Sadia Aziz, Shandana Zafar, Muhammad Abdullah Khan Niazi","doi":"10.20867/thm.29.4.7","DOIUrl":"https://doi.org/10.20867/thm.29.4.7","url":null,"abstract":"Purpose – The purpose of the study is to investigate the role of cosmopolitan and ethnocentric behaviour of ethnic food consumer on the intention to consume ethnic food in country of origin (ICEC). Study aims to explain the consumption patterns of ethnic food consumers with the mediating role of utilitarian/hedonic values and perceived country image (PCI). In addition, the study explained consumption behavior with the moderating effect of food neophilia (FNP). Methodology/Design/Approach: Data were gathered from 969 respondents visited Chinese, Japanese, Italian, and Thai cuisines. Responses regarding experiences at ethnic cuisine were gathered through self-administrative survey. Findings: The results of the study showed a positive effect of consumer cosmopolitanism on ICEC and a negative effect of ethnocentric behavior on ICEC. Further study analyzed the mediating effect of hedonic and utilitarian values. The results showed that hedonic and utilitarian values significantly mediated the effect of cosmopolitanism/ethnocentrism on the ICEC. Moreover, PCI also showed significant serial mediation. The results indicate that high levels of FNP lead to high levels of ICEC. The originality of the research – The study presented a comprehensive model for analyzing the behavioral intentions of ethnic food consumers by combining social identity theory, hedonic value, and utilitarian value in culinary tourism.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"93 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135448491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ADVENTURE TOURISM RISK, ENVIRONMENTAL IMAGE, AND REVISIT INTENTION: AN EMPIRICAL STUDY OF UNDERWATER CAVE DIVING TOURISM IN BUTON ISLAND, INDONESIA 探险旅游风险、环境形象与再游意向:印尼布顿岛水下洞穴潜水旅游的实证研究

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.2

Sudirman Zaid, Sarini Yusuf Abadi, M. Kamaluddin

{"title":"ADVENTURE TOURISM RISK, ENVIRONMENTAL IMAGE, AND REVISIT INTENTION: AN EMPIRICAL STUDY OF UNDERWATER CAVE DIVING TOURISM IN BUTON ISLAND, INDONESIA","authors":"Sudirman Zaid, Sarini Yusuf Abadi, M. Kamaluddin","doi":"10.20867/thm.29.1.2","DOIUrl":"https://doi.org/10.20867/thm.29.1.2","url":null,"abstract":"Purpose - Most previous research on tourism analysis,, focuses more on recreational tourism. This study aims to analyze risk perception by using adventure tourism risk, that is; equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention. Design - This study adopts the perceptions of tourists who used the services of three dive operators from January to March 2022: Rock n Roll Diver, Sulawesi Dive Trek, and Wasage Divers. Methodology - The research data was collected from 98 respondents, namely tourists who did cave diving tours in Buton Island, Indonesia. Approach - The hypothesis test is conducted using the Partial Least Squared (PLS) approach, and this test structurally accounts for both direct and indirect effects. Findings - The results of the study provide information that adventure risk, include; risk of equipment, physical, psychological, social and financial affects environmental image and revisit intention, either directly or indirectly. Environmental image affects revisit intention and environmental image have a mediating effect adventure risk to revisit intention. Originality of the research - This study tries to build a causal relationship between adventure tourism risk, and destination image, especially environmental image and its effect on revisit intention in underwater cave diving tourism in Buton Island, Indonesia.. Originality of the research is equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention that to be focused on underwater cave diving tourism.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

BOOKER PREDICTION FROM REQUESTS FOR QUOTATION VIA MACHINE LEARNING TECHNIQUES 通过机器学习技术从报价请求中预测预订者

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.1.3

Samuel Runggaldier, Gabriele Sottocornola, Andrea Janes, Fabio Stella, M. Zanker

{"title":"BOOKER PREDICTION FROM REQUESTS FOR QUOTATION VIA MACHINE LEARNING TECHNIQUES","authors":"Samuel Runggaldier, Gabriele Sottocornola, Andrea Janes, Fabio Stella, M. Zanker","doi":"10.20867/thm.29.1.3","DOIUrl":"https://doi.org/10.20867/thm.29.1.3","url":null,"abstract":"Purpose – Many incoming requests for quotation usually compete for the attention of accommodation service provider staff on a daily basis, while some of them might deserve more priority than others. Design – This research is therefore based on the correspondence history of a large booking management system that examines the features of quotation requests from aspiring guests in order to learn and predict their actual booking behavior. Approach – In particular, we investigate the effectiveness of various machine learning techniques for predicting whether a request will turn into a booking by using features such as the length of stay, the number and type of guests, and their country of origin. Furthermore, a deeper analysis of the features involved is performed to quantify their impact on the prediction task. Findings – We based our experimental evaluation on a large dataset of correspondence data collected from 2014 to 2019 from a 4-star hotel in the South Tyrol region of Italy. Numerical experiments were conducted to compare the performance of different classification models against the dataset. The results show a potential business advantage in prioritizing requests for proposals based on our approach. Moreover, it becomes clear that it is necessary to solve the class imbalance problem and develop a proper understanding of the domain-specific features to achieve higher precision/recall for the booking class. The investigation on feature importance also exhibits a ranking of informative features, such as the duration of the stay, the number of days prior to the request, and the source/country of the request, for making accurate booking predictions. Originality of the research – To the best of our knowledge, this is one of the first attempts to apply and systematically harness machine learning techniques to request for quotation data in order to predict whether the request will end up in a booking.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

INDEPENDENT OR CHAIN-AFFILIATED HOTEL? THE DILEMMA OF HOTEL EMPLOYEES 独立酒店还是连锁酒店?酒店员工的困境

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.7

Stanislav Ivanov, Faruk Seyitoğlu, Victoria Yaneva, Maya Ivanova

{"title":"INDEPENDENT OR CHAIN-AFFILIATED HOTEL? THE DILEMMA OF HOTEL EMPLOYEES","authors":"Stanislav Ivanov, Faruk Seyitoğlu, Victoria Yaneva, Maya Ivanova","doi":"10.20867/thm.29.2.7","DOIUrl":"https://doi.org/10.20867/thm.29.2.7","url":null,"abstract":"Purpose – This study examines the relationships between hospitality work experience factors and employees’ preference to work in a chain or independent hotel. Methodology/Design/Approach – Quantitative data were collected from hotel employees in Bulgaria who worked in independent and chain hotels. A total of 150 valid responses were used to conduct factor and regression analyses. Findings – The results illustrate that chain hotels provide a better set of operational standards and guidelines, more and better training than independent ones. They also give more opportunities to their employees for career development, better job security and work experience, but competition among employees in chain hotels is higher than in independent properties, and their employees’ salaries are not always more competitive. The factor analysis showed the existence of five factors. Additionally, ‘Communication and decision-making’ and ‘Resources and planning’ were more important than ‘Remuneration and working conditions’ and ‘Training and development’ in shaping employees’ preferences. However, ‘Workload and stress’ was not an important driver of respondents’ choice. Finally, demographic variables had no role in shaping respondents’ preferences. Originality of the research – This paper is one of the first to examine the factors that influence hotel employees’ preferences for working in chains or independent hotels","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

APPLYING THE PRINCIPLES OF SEPARATION IN DEVELOPMENT OF THE RESTAURANT BUSINESS 在餐饮业务发展中运用分业经营原则

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.3.4

V. Stolyarchuk

{"title":"APPLYING THE PRINCIPLES OF SEPARATION IN DEVELOPMENT OF THE RESTAURANT BUSINESS","authors":"V. Stolyarchuk","doi":"10.20867/thm.29.3.4","DOIUrl":"https://doi.org/10.20867/thm.29.3.4","url":null,"abstract":"Purpose – The paper aims to contribute to the knowledge of the problem-solution and the creation of a successful idea of the restaurant business development (in particular, through applying of the separation principles). Methodology/Design/Approach – A case study is conducted as a research strategy to test propositions expressing a necessary condition to investigate the possibility of applying the separation principles to solve a problem. The restaurant industry is defined as the area to which the theory is applied and from which cases are selected for testing. Findings – The application of separation principles as a methodological tool contributes to finding an effective solution to problems of the restaurant business development. Originality of the research – This paper represents the analysis of how some restaurateurs have overcome the COVID-pandemic problems. A model of the invention process is proposed, which helps practitioners to find an effective solution for the development of the restaurant business under crisis conditions and to implement the successful idea in time. The results of the study show the possibility of improving the created idea and its development. Two ways of implementing this process were identified: alternate application of the principles of separation and unification of different parameters.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19 员工体验旅程地图:2019冠状病毒病阴影下旅游业吸引人才的新方法

IF 1.3

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI: 10.20867/thm.29.2.5

Viola Horváth, Zsófia Kenesei

{"title":"Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19","authors":"Viola Horváth, Zsófia Kenesei","doi":"10.20867/thm.29.2.5","DOIUrl":"https://doi.org/10.20867/thm.29.2.5","url":null,"abstract":"Purpose – While customer experience management has become an essential practice for service businesses, employee experience management is a less frequently used tool. This research aims to illustrate how the customer experience mapping approach can be applied as a strategic part of employee experience planning, taking into account tourism-specific HR challenges. Design – Despite the increasing attention given to employee experience in academia, there is a lack of research extending journey mapping to employees and a clear understanding and implementation of the concept in relation to hospitality employment. Methodology – The study includes step-by-step instructions for creating an Employee Experience Journey Map. The action research project is based on interviews with the manager of a 5-star hotel ( HR ) in Budapest. During the joint work with the hotel, the manager gave iterative feedback, so that the Journey Map was continuously improved and completed. Approach – The application of the Employee Experience Journey Mapping concept includes the identification of touch points and critical ‘pain points” and the development of proposed solutions. Findings – The creation of an employee journey map can help determine the steps necessary to reduce turnover intent and improve the employee experience. Originality of the research – The results of the study show that it is important to develop an employee journey based on personas. In addition, it is beneficial for the marketing and HR departments to treat employee experience planning as a joint project.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0