INDEPENDENT OR CHAIN-AFFILIATED HOTEL? THE DILEMMA OF HOTEL EMPLOYEES

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI:10.20867/thm.29.2.7

Stanislav Ivanov, Faruk Seyitoğlu, Victoria Yaneva, Maya Ivanova

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引用次数: 0

Abstract

Purpose – This study examines the relationships between hospitality work experience factors and employees’ preference to work in a chain or independent hotel. Methodology/Design/Approach – Quantitative data were collected from hotel employees in Bulgaria who worked in independent and chain hotels. A total of 150 valid responses were used to conduct factor and regression analyses. Findings – The results illustrate that chain hotels provide a better set of operational standards and guidelines, more and better training than independent ones. They also give more opportunities to their employees for career development, better job security and work experience, but competition among employees in chain hotels is higher than in independent properties, and their employees’ salaries are not always more competitive. The factor analysis showed the existence of five factors. Additionally, ‘Communication and decision-making’ and ‘Resources and planning’ were more important than ‘Remuneration and working conditions’ and ‘Training and development’ in shaping employees’ preferences. However, ‘Workload and stress’ was not an important driver of respondents’ choice. Finally, demographic variables had no role in shaping respondents’ preferences. Originality of the research – This paper is one of the first to examine the factors that influence hotel employees’ preferences for working in chains or independent hotels

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独立酒店还是连锁酒店?酒店员工的困境

目的-本研究探讨酒店工作经验因素与员工在连锁或独立酒店工作的偏好之间的关系。方法/设计/方法-从保加利亚独立酒店和连锁酒店的酒店员工中收集定量数据。采用150份有效问卷进行因子分析和回归分析。调查结果-结果表明，连锁酒店提供了一套更好的操作标准和指导方针，比独立的更多和更好的培训。他们也给员工更多的职业发展机会，更好的工作保障和工作经验，但连锁酒店员工之间的竞争比独立酒店要高，员工的工资并不总是更有竞争力。因子分析显示存在5个因子。此外，“沟通和决策”和“资源和规划”在影响员工偏好方面比“薪酬和工作条件”和“培训和发展”更重要。然而，“工作量和压力”并不是受访者选择的重要驱动因素。最后，人口统计变量在塑造受访者的偏好方面没有作用。研究的原创性-本文是第一个研究影响酒店员工在连锁酒店或独立酒店工作偏好的因素之一

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来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.