Journal of Patient Experience最新文献

{"title":"The Impact of Nurse Leader Rounding on Patient Satisfaction: A Post-hoc Analysis of Trust, Communication, and Collaboration in Inpatient Care.","authors":"Colleen Russell, Megan Gaffaney, Jason Reilly, Iovannah Rudoy, Amber Maraccini","doi":"10.1177/23743735261465564","DOIUrl":"10.1177/23743735261465564","url":null,"abstract":"<p><p>Trust is a cornerstone of effective healthcare delivery, particularly in hospital settings where nurses serve as primary care coordinators and communicators. Nurse leader rounding-a structured practice of engaging with patients-has been widely adopted to build trust, improve communication, and enhance patient satisfaction ratings, yet its measurable impact remains variable across organizations. This post-hoc analysis evaluated over 22,000 post-discharge survey responses from adult inpatients across a large, multi-facility health system, comparing patient satisfaction scores between those who experienced documented nurse leader rounding and those who did not. Findings demonstrated high overall satisfaction, with statistically significant improvements in communication and collaboration-related measures at select facilities, suggesting that nurse leader rounding can strengthen relational aspects of care that build trust between patients and care teams. The study also highlights how contextual factors-such as facility practices and rounding fidelity-can influence effectiveness. Limitations include a ceiling effect due to consistently high survey scores and missing responses related to the optional design of the survey. Future research should explore how rounding strategies can be adapted to maximize trust and satisfaction across diverse care settings.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261465564"},"PeriodicalIF":2.0,"publicationDate":"2026-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13332271/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148392016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Development of Telelearning as an Effort to Improve Nurses' Readiness to Adopt Artificial Intelligence.","authors":"Reni Asmara Ariga, Fatwa Imelda, Herriyance Herriyance, Edianto Edianto, Fajar Amanah Ariga, Selviani Ariga, Sri Budi Astuti, Hijrah Purnama Sari Ariga, Gabriela Marline Br Pasaribu, Tiki Anugraini Pasaribu, Ghina Faras Syifa","doi":"10.1177/23743735261461920","DOIUrl":"10.1177/23743735261461920","url":null,"abstract":"<p><p>The digital transformation of healthcare is driving the integration of Artificial Intelligence (AI) into clinical practice. Although telelearning is widely used in digital learning strategy, empirical evidence regarding its relationship with nurses' readiness to adopt AI remains limited. This study aims to identify the level of telelearning development and nurses' readiness to adopt AI, as well as to analyze the relationship in a Ministry of Health Hospital. A quantitative cross-sectional study involved 219 clinical nurses through census sampling. Univariate analysis and Spearman's rho were used. Most respondents fell into high category for telelearning development (58.9%) and readiness to adopt AI (59.4%). There was a significant positive correlation between telelearning development and readiness to adopt AI (ρ=0.485; p=0.001). These findings indicate that a well-developed telelearning environment is associated with higher levels of AI readiness among nurses. Study limitations include the cross-sectional design and the use of self-report instruments. The recommendations should evaluate AI literacy modules integrated into telelearning, digital mentorship, AI policy co creation, and nursing curriculum revisions incorporating AI ethics and digital competency standards.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261461920"},"PeriodicalIF":2.0,"publicationDate":"2026-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13332296/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148392010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Multicentric Design and Validation of a Set of Democratized Hospital Patient Reported Experience Measures in Spain.","authors":"Emmanuel Gimenez, Marta Aguayo-Alvarez, Laura Muñoz, Maria José Rodriguez, Carlos Bezos, Marina Martínez, Montserrat Martínez, Albert Esplugas, Ana Marti","doi":"10.1177/23743735261458055","DOIUrl":"10.1177/23743735261458055","url":null,"abstract":"<p><p>In recent years, an increasing number of Patient Reported Experience Measures (PREMs) have been enabled to explore and guide improvements. The aim is to establish a set of questionnaires for assessing hospitals care, share results, and perform a transparent formal cognitive and psychometric validation process for some of these. A set of 23 questionnaires was developed through literature review and discussion with professionals from one Spanish tertiary hospital, and supplemented with Net Promoter Scores (NPS). The hospital piloted the questionnaires, receiving 400,719 responses (November-2022-November-2025). These were described for reference benchmarking. Questionnaire dashboards were enabled to all hospital professionals Intranet. Five of the PREMs underwent content validation:focus groups/interviews in the aforementioned hospital(July-2024-September-2025) and psychometric validation(June-2025-January-2026) involving 11 hospitals from 4 Spanish regions, including an item-bank proposal and scoring. A cultural adaptation process was performed into Catalan and English, involving additional hospitals. The hospital received 400,719 responses from 23 questionnaires (24% overall response-rate). The main average NPS values (range across services) were: adult patients hospitalization/adults referring to children's hospitalization (77ad/70adch;55-84), emergencies without hospitalization (71/52), external face-to-face consultations (83ad/75ch;38-83). Through five questionnaires tested with focus groups, items were nunaced, deleted or added. The questionnaires proved psychometrically robust. The process per questionnaire involved between 106-1,353 patients per validation wave. The cultural adaptation process was formally completed with minor changes. Fully-validated questionnaires are generated and detailed with data from several patient profiles and without specific units biases enabling wide patient experience analyses. The robust validated questionnaires can inspire other hospitals future value-based healthcare.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261458055"},"PeriodicalIF":2.0,"publicationDate":"2026-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13309655/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Patient- and Public-Led Research - How Is It Defined and Practiced: A Scoping Review.","authors":"Ellen Wang, Linda Truong, Nejat Hassan, Erica Quershi, Khole Merry, Trinity Lowthian, Marisa Lin, Nelly D Oelke, Heather Gainforth, Janet Curran, Linda C Li","doi":"10.1177/23743735261462611","DOIUrl":"10.1177/23743735261462611","url":null,"abstract":"<p><strong>Background: </strong>Patient- and public-led research signals more than a redistribution of decision-making authority, positioning patients and public as key contributors of scholarly inquiry throughout the research process. Despite the growing awareness of patient- and public-led research endeavors, it is unclear how they are conducted. This scoping review aimed to synthesize how patient- and public-led research is defined and practiced in health research.</p><p><strong>Methods: </strong>Our scoping review was guided by the Arksey and O'Malley's framework (2005) and reported according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extension for Scoping Reviews (PRISMA-ScR). A comprehensive search of health research databases and grey literature sources was conducted. Included studies were published in English and described how patients and public held final decision-making authority (<i>Empower</i> on the International Association for Public Participation, IAP2 continuum) across various research roles and tasks. These standardized roles and tasks were described using the Contributor Role Taxonomy (CRediT). Through iterative discussions and abductive analyses, groupings of studies that shared similar contexts and extended beyond standardized roles and tasks were identified.</p><p><strong>Results: </strong>Our search identified 4,723 records, of which 68 articles describing 62 studies met the inclusion criteria. Patient- and public-led research was described using terms including consumer-led, user-led, Indigenous-led; with only 14 (23%) studies offering an explicit definition. Our review identified three contexts in which patient- and public-led research occurred including: how research was carried out (operations), how decisions were made (governance), and how intellectual/experiential contributions from patients and public shaped research trajectories (accountability).</p><p><strong>Conclusion: </strong>By shifting the focus from involvement to leadership, our findings provide a foundation for more intentional design, meaningful support, and robust evaluation of patient- and public-led health research.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261462611"},"PeriodicalIF":2.0,"publicationDate":"2026-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13309659/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perspectives and Experiences of Consumers and Bicultural Health Educators on the Diagnosis and Management of Asthma.","authors":"Mahisha Jayakody, Esmeralda Rivas, Canh-Vinh Nguyen, Sarita Singh, Hoan Tran, Bodil Rasmussen, Lata Jayaram","doi":"10.1177/23743735261463302","DOIUrl":"10.1177/23743735261463302","url":null,"abstract":"<p><p>Morbidity and mortality due to Asthma remains high Australia-wide, especially in Culturally and Linguistically Diverse communities, underscored by low health literacy and a lack of access to culture specific asthma care. A nurse-led asthma education programme incorporating Bicultural Health Educators to improve asthma outcomes was trialled in three of the communities most severely affected during a thunderstorm asthma event in Melbourne, Victoria, Australia. This study aimed to uncover unique asthma management challenges affecting these communities from a consumer perspective. A qualitative explorative design was applied, and 47 participants with asthma from Vietnamese, Sri Lankan, and Indian communities were interviewed. The participants completed two asthma education sessions, six weeks apart, with an Asthma Nurse Educator supported by a Bicultural Health Educator. At the first session, participants completed a questionnaire and undertook a narrative interview in which they shared their views on their asthma healthcare journey. Bicultural Health Educators recorded responses to open questions about perspectives and experiences of their journey, which were coded and thematically analysed. Key factors impacting on asthma management from the consumer and Bicultural Health Educator perspective included limited knowledge and understanding of asthma and its management, difficulties with inhaler technique and difficulty navigating asthma care in the community. Culturally-driven attitudes towards asthma management, along with low educational literacy levels also played a significant role. The study identified factors impacting asthma management in the Sri Lankan, Indian and Vietnamese communities in West Melbourne. Incorporating these insights can inform the delivery of asthma care and education to improve asthma outcomes for patients.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261463302"},"PeriodicalIF":2.0,"publicationDate":"2026-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13305287/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Preparing Medical Students for Patient Death: A Pilot Curriculum at Texas A&M College of Medicine.","authors":"Uma P Reddy, Gerilyn Boyle, Robert Carpenter","doi":"10.1177/23743735261463186","DOIUrl":"10.1177/23743735261463186","url":null,"abstract":"<p><p>Patient death is one of the most emotionally challenging experiences for healthcare professionals. Introducing structured education early in training may promote resilience and support more compassionate, patient-centered care. At Texas A&M Naresh K. Vashisht College of Medicine, preparation for patient death was historically addressed through the \"hidden curriculum,\" defined as informal, unspoken learning that occurs outside the formal educational structure. Recently, students led an initiative to develop a formal educational session-<i>Preparing Students for Patient Death</i>-combining asynchronous and live components for second-year students prior to clerkships. In Spring 2024, the session was piloted as part of the Practice of Medicine 3.5 course for approximately 60 students on the Dallas and Round Rock campuses. The session included a physician-led video and a live interdisciplinary panel, with Dallas students completing pre- and post-session surveys. Of the 40 Dallas attendees, 29 completed the pre-survey and 14 completed the post-survey. Findings showed increased preparedness (2.4 to 3.4), high clinical relevance (100% agreement), and strong endorsement (100% would recommend), addressing a key gap in medical education. These results suggest that early, interprofessional education on patient death and dying addresses a critical gap in undergraduate medical education that may support both student well-being and future patient care.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261463186"},"PeriodicalIF":2.0,"publicationDate":"2026-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13305272/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cross-Sectional Evaluation of a Physiotherapist-Led Hip and Knee Osteoarthritis Program: Perceived Benefits and Factors that Influence Patient Access and Adherence.","authors":"Nikole Watson, Hayley Legg, Alison Irvine, Rebecca Sawatsky, Brenna Bath","doi":"10.1177/23743735261462001","DOIUrl":"10.1177/23743735261462001","url":null,"abstract":"<p><p>Osteoarthritis (OA) affects millions of Canadians with substantial healthcare costs, yet education and exercise can improve outcomes. This study explored the perceived benefits, facilitators, and barriers influencing perceived access and adherence to an 8-week physiotherapist-supervised exercise and education program in a private clinic. Adults with hip and/or knee OA enrolled in the program were invited to complete a cross-sectional online survey. Descriptive statistics and qualitative content analyses were used to describe participant demographics, clinical features, and perceptions. Of 102 participants, 61 completed the survey (60% response rate). Perceived benefits identified by participants included physical improvements, socialization, increased confidence, expert support, and improved self-efficacy. Perceived facilitators supporting adherence were physical ability, financial support, transportation, and provider expertise. While most participants reported no major barriers, some noted financial constraints, physical limitations, inconvenient class times, and work demands. A group-based hip and knee OA program delivered by physiotherapists can provide substantial perceived physical, psychological, and social benefits, though self-reported adherence may be influenced by financial, physical, and social factors.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261462001"},"PeriodicalIF":2.0,"publicationDate":"2026-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13305795/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of Visitor Restrictions on Patient and Family Perceptions of Care in Canadian ICUs During the COVID-19 Pandemic: A Qualitative Descriptive Study.","authors":"Christine Patterson, Jennifer M O'Brien, Salima Suleman, Faith A Bae, Eileen Reimche, Candace A Abramyk, Caitlyn Kitts, Sana Mohamad, Yolanda Palmer-Clarke, Joann Kawchuk, Sabira Valiani","doi":"10.1177/23743735261461031","DOIUrl":"10.1177/23743735261461031","url":null,"abstract":"<p><p>Families play essential roles in the intensive care unit (ICU), yet COVID-19 visitor restrictions disrupted patient- and family-centred care (PFCC). This study explored the impact of these restrictions and identified strategies to maintain PFCC when families cannot be physically present in the ICU. We conducted a qualitative descriptive study using semi-structured interviews with patients and loved ones who experienced ICU visitor restrictions during the pandemic. Participants were recruited from across Canada between January 2021 and April 2022. Transcripts were analyzed using inductive content analysis. Sixteen participants (11 loved ones and 5 patients) described significant challenges to PFCC. We identified four themes: 1) circumstances and context shaped lived experiences of visitor restrictions; 2) visitor restrictions disrupted information flow; 3) physical separation hindered loved ones' roles as care partners; and 4) creative solutions could mitigate negative impacts. Restricted visitation policies significantly affected communication, advocacy, and emotional support. Participant-generated solutions-human-centered, technological, and informational-offer actionable strategies to preserve PFCC during future crises or when bedside presence is limited.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261461031"},"PeriodicalIF":2.0,"publicationDate":"2026-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13305633/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Civility and Academic Advancement: Evaluating Its Roles in United States Medical School Appointment, Promotion, and Tenure Policies.","authors":"Divya Shankar, Maya S Iyer","doi":"10.1177/23743735261462686","DOIUrl":"10.1177/23743735261462686","url":null,"abstract":"<p><p>Civility, encompassing respect and courtesy, is fundamental to healthy workplace environments but remains inconsistently addressed in academic medicine. This study investigates whether United States (U.S.) medical schools include civility as a criterion in Appointment, Promotion, and Tenure (APT) policies. From August to October 2024, we reviewed publicly accessible APT documents from 143 U.S. medical schools and identified 103 eligible schools. We conducted a keyword-based content analysis using 21 civility-related terms grounded in peer-reviewed literature. While 58.3% of documents referenced professionalism and 23.3% referenced respect or collegiality, only 4.9% mentioned terms like \"civil,\" \"bully,\" or \"mistreat.\" Although 26.2% of APT documents referenced codes of conduct, none included accessible links or consequences for uncivil behavior. Our findings align with the American Association of University Professors' (AAUP) position that discourages civility as a promotion criterion. However, excluding civility from APT policies may allow incivility to persist unchecked, which can ultimately negatively impact patient care and the healthcare environment. These results suggest the need for standardized institutional processes to report and address incivility, supporting a safe academic environment.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261462686"},"PeriodicalIF":2.0,"publicationDate":"2026-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13305514/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148346535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding Platelet Donor Experience in Greece: Satisfaction Drivers, Service Gaps, and Implications for Service Design.","authors":"Stefanos Karakolias, Artemis Palla","doi":"10.1177/23743735261463445","DOIUrl":"10.1177/23743735261463445","url":null,"abstract":"<p><p>This study was the first to evaluate platelet donor satisfaction in Greece, addressing a gap in patient experience research related to apheresis services. A cross-sectional survey was conducted among 120 voluntary platelet donors recruited from five public hospital blood donation units in Attica between February and April 2025. Donor satisfaction was assessed using an adapted Greek version of the Blood Donor Satisfaction Questionnaire (BDSQ), which measures access/convenience, technical aspects, and interpersonal aspects of care. Overall satisfaction was high, with donors reporting the greatest satisfaction with interpersonal aspects, particularly staff politeness, respect, and attentiveness. Technical aspects, including hygiene, safety, and professional competence, were also rated positively. In contrast, access and convenience received only moderate ratings, with staff shortages, limited operating hours, and long waiting times identified as key sources of dissatisfaction. Repeat donors reported slightly higher satisfaction than first-time donors. Strong positive correlations among satisfaction dimensions underscored the holistic nature of donor experience. Overall, the findings highlight the need for targeted operational improvements to enhance service quality and support sustained platelet donor engagement.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261463445"},"PeriodicalIF":2.0,"publicationDate":"2026-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13287403/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148319698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}