Mohammed Fairaq, Marwah A Afeef, Heba M Ashi, Zuhair S Natto, Razin H Subahi, Kawthar G Alattas, Haitham M Binhuraib
{"title":"Patient Satisfaction and Loyalty: Key Drivers of Positive Word-of-Mouth in Dental Primary Care Within Jeddah First Health Cluster, Saudi Arabia.","authors":"Mohammed Fairaq, Marwah A Afeef, Heba M Ashi, Zuhair S Natto, Razin H Subahi, Kawthar G Alattas, Haitham M Binhuraib","doi":"10.1177/23743735251360574","DOIUrl":"10.1177/23743735251360574","url":null,"abstract":"<p><p>This study evaluates patient satisfaction with dental services provided in public primary care clinics within the Jeddah First Health Cluster, Saudi Arabia. A cross-sectional survey was conducted in the second half of 2024 across 7 public dental clinics in Jeddah First Health Cluster, Saudi Arabia. A structured, validated questionnaire assessed satisfaction across key service domains. Convenience sampling was used. A total of 421 patients (aged ≥ 12) participated. Ethical approval was granted, and informed consent was obtained verbally. A total of 421 patients participated, with the majority reporting high overall satisfaction (M = 4.51, SD = 0.45). Loyalty indicators were notably strong: intention to return (M = 4.69, SD = 0.51) and willingness to recommend the clinic (M = 4.54, SD = 0.54). Regression analysis identified meeting patient expectations (β = 0.65, <i>P</i> < .001) and technical proficiency (β = 0.28, <i>P</i> < .001) as the strongest predictors of satisfaction. Spearman correlation showed significant associations with examination thoroughness and alignment with expectations. The model explained 42% of satisfaction variance, <i>F</i>(5, 415) = 60.84, <i>P</i> < .001. This study found high patient satisfaction with public dental services, primarily driven by meeting patient expectations and the dental team's technical proficiency. These factors were strongly linked to intentions to return and recommend the clinic, indicating patient loyalty.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251360574"},"PeriodicalIF":1.6,"publicationDate":"2025-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12268127/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144660626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Laurie Batchelder, Montserrat Casamayor, Ana María Rodríguez, Spiros Tzivelekis, Shawn X Sun
{"title":"Preferences of Patients With cTTP and Other Chronic Conditions for At-Home Prophylactic Infusions: A Discrete Choice Experiment.","authors":"Laurie Batchelder, Montserrat Casamayor, Ana María Rodríguez, Spiros Tzivelekis, Shawn X Sun","doi":"10.1177/23743735251342135","DOIUrl":"10.1177/23743735251342135","url":null,"abstract":"<p><p>Gaining an understanding of patient preferences regarding treatment administration can help inform approaches to patient care. A discrete choice experiment survey comprising of 7 attributes (treatment environment, convenience, travel times, waiting times, interactions with patients, interactions with healthcare providers, and concerns about complications) was used to assess the stated preferences of patients with chronic conditions, including congenital thrombotic thrombocytopenic purpura (cTTP), for receiving intravenous prophylactic infusions administered at home versus in an outpatient setting. The survey also contained a time trade-off exercise. In total, 307 survey responses were included in the analyses, of which 25 were from patients with cTTP. An overall preference for receiving infusions at home was reported by 137 patients (44.6%), and a high proportion of patients (n = 187, 60.9%) were willing to trade at least 12 months of their lives to receive treatment at home. Patients considered being comfortable with the treatment environment to be the most important attribute. These findings provide insights into the importance of the treatment setting preferences of patients with chronic conditions receiving prophylactic infusions.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251342135"},"PeriodicalIF":1.6,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12235232/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144592547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lauren Hamilton, Trenton House, Taylor B Sewell, Harris Baden, Brianna Combs, Sara L Toomey, Shehzad Saeed, Jana Rojas, Molly Warneke, Maureen Hoff, Andréa Aken'Ova, Lisa Rubino, Dana Ileana Williams, Samuel P Hanke
{"title":"The Pediatric Experience Collaborative: Paving the Way in Pediatric Experience.","authors":"Lauren Hamilton, Trenton House, Taylor B Sewell, Harris Baden, Brianna Combs, Sara L Toomey, Shehzad Saeed, Jana Rojas, Molly Warneke, Maureen Hoff, Andréa Aken'Ova, Lisa Rubino, Dana Ileana Williams, Samuel P Hanke","doi":"10.1177/23743735251357481","DOIUrl":"10.1177/23743735251357481","url":null,"abstract":"<p><p>Positive patient experience is associated with improved patient outcomes, but efforts to improve patient experience are often underprioritized, especially with respect to pediatric care. To address this challenge, leaders at several US children's hospitals established the Pediatric Experience Collaborative (PEC) in 2016 to leverage their collaboration and scale to optimize patient, family, and provider experiences. Since then, the PEC has steadfastly incorporated the patient and family perspective in all its endeavors (e.g., installing a family member as one of the organization's co-chairs); has created both structured opportunities and unstructured opportunities for learning and connection; and has embarked on multi-institutional research among its 20 + members, beginning with a survey on the impact of video visits in the immediate aftermath of the COVID-19 pandemic. Having achieved success through this collaborative model, the PEC is preparing for its next phase of growth by concentrating on three key objectives: expanding the evidence base for best practices in pediatric patient experience (PPX), elevating the national importance of PPX within the healthcare industry, and strengthening the national PPX community.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251357481"},"PeriodicalIF":1.6,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12235225/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144592548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marleen Hofman-van der Gronden, Martine Te Hoonte-Veehof, Imke van Bunningen, Sandra van Hogen-Koster
{"title":"Exploring Positive Health in Cardiac Patients: Personal Goals and Key Factors for Achieving Improved Well-Being.","authors":"Marleen Hofman-van der Gronden, Martine Te Hoonte-Veehof, Imke van Bunningen, Sandra van Hogen-Koster","doi":"10.1177/23743735251351857","DOIUrl":"10.1177/23743735251351857","url":null,"abstract":"<p><p>Positive health (PH) offers a broader perspective on well-being, emphasizing the ability to self-manage social, physical, and emotional challenges. This study explores PH among cardiac patients by assessing their self-perceived health, personal goals, and what is needed to achieve these goals, aiming to guide healthcare improvements from a holistic perspective. A qualitative, phenomenological study was conducted with 10 Dutch-speaking cardiac patients at the Medisch Spectrum Twente cardiology outpatient clinic. Participants completed the My Positive Health tool online, followed by a semistructured interview conducted at the clinic. Thematic analysis revealed that participants rated their health as moderate. Participants reported physical limitations (fatigue and shortness of breath) and mental challenges (anxiety and difficulty accepting). Personal goals included improving physical health, reducing anxiety, enhancing daily functioning, and adopting healthier lifestyles. Participants identified professional support, self-care, tools (eg, diet apps and planners), and changes in medical practices as critical factors needed to achieve their goals. Cardiac patients face multidimensional challenges beyond physical symptoms. A personalized, holistic healthcare approach aligned with the PH concept can better address these needs, improving well-being and reducing disease burden.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251351857"},"PeriodicalIF":1.6,"publicationDate":"2025-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12214303/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144555289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Samantha H Schneider, G Carolyn Clayton, Marsha E Yelen, Sara M Hock
{"title":"Simulated Patient Experience Workshop as a Model for Feedback and Continuous Improvement in Practicing Physicians.","authors":"Samantha H Schneider, G Carolyn Clayton, Marsha E Yelen, Sara M Hock","doi":"10.1177/23743735251342122","DOIUrl":"10.1177/23743735251342122","url":null,"abstract":"<p><p>Patient-physician communication is a critical component of care in the emergency department (ED) and can be challenging within the fast-paced ED environment. Hospitals often use surveys on patient experience to evaluate physician communication skills and determine a need for improvement. As simulation has proven effective in improving physician communication skills, we developed a simulation workshop specifically for emergency physicians. Our design used simulated patient experiences, a group debrief, and scenarios that included critical communication elements that correlate with patient experience. The physicians were surveyed before and after the course. The simulated patients completed evaluation checklists and patient experience surveys for each of the physician participants. Patient experience ratings increased from 76% to 90% between the predebrief and postdebrief scenarios and 100% of participants would recommend this course to a colleague. A moderate correlation was observed between the prior year average of clinical patient experience scores for each physician and the initial simulated participant experience ratings (r(6) = .52, <i>P</i> = .18). This workshop is a feasible and well-received method to utilize simulated patients to provide critical feedback and improve patient experience.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251342122"},"PeriodicalIF":1.6,"publicationDate":"2025-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12216409/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144555290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Further Exploration of the Elements of ICU Patient Experience in the Chinese Context: A Descriptive Qualitative Study.","authors":"YuChen Tao, WenYan Pan, Xiao Chen, YuXia Zhang","doi":"10.1177/23743735251353691","DOIUrl":"10.1177/23743735251353691","url":null,"abstract":"<p><p>Advances in sedation management and early rehabilitation have enabled intensive care unit (ICU) patients to recall and form their own care experiences. However, existing patient-reported experience measures often draw from general inpatient populations, lacking specificity to the ICU context. This study aimed to explore the key elements, in order to help shape the framework of ICU patients' experience. A descriptive qualitative study was conducted with 18 patients from 4 ICUs at Fudan University Zhongshan Hospital, China. Semistructured interviews were carried out within 1 week of ICU discharge between January and February 2024. Data were analyzed using thematic analysis following the COREQ checklist. The analysis identified 5 functional domains encompassing 8 themes: organizational (Rapid Response, ICU-managed Transfer), informational (Information Provision), relational (Caring Respect), clinical (Professionalism in Healthcare), and logistical (ICU Environment, Physical Comfort, Family Visitation). These domains and themes were derived from participants' narratives, revealing how ICU patients perceived and made sense of their care experiences. The study provides a patient-centered perspective on critical care experience, contributing to the conceptual framework of ICU patient experience. Findings underscore the importance of addressing both clinical and nonclinical aspects of care. Further research is needed to translate these experiential elements into a structured patient-reported experience measure tailored for ICU populations, ultimately supporting more responsive and compassionate critical care practices.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251353691"},"PeriodicalIF":1.6,"publicationDate":"2025-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12198542/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144508796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Development of a Japanese Version of the Feeling Heard and Understood Scale: Reliability and Validity in Outpatients.","authors":"Miki Takahashi, Hideyuki Hirayama, Maho Aoyama, Mitsunori Miyashita","doi":"10.1177/23743735251348847","DOIUrl":"10.1177/23743735251348847","url":null,"abstract":"<p><p>The Feeling Heard and Understood (FHU) scale evaluates communication between patients and healthcare providers to measure patient-centered care from the patient's perspective. This study aimed to develop a Japanese version of the FHU (FHU-J). Three researchers translated the original scale, and cognitive interviews with 10 hospitalized patients ensured face validity. The survey items were back-translated and approved by the original authors. Two web-based surveys were conducted one week apart to assess the FHU-J's internal consistency, concurrent validity, and test-retest reliability that targeted adults hospitalized for over a week in the past year. The first and second surveys included 608 and 255 respondents, respectively (50.4% men; mean age: 57.0). Surgery was the primary reason for admission (48.1%). The Cronbach α for the FHU-J was .93, and the intraclass correlation coefficient between the 2 responses was 0.54. Cronbach α and correlation coefficients demonstrated sufficient validity of the FHU-J, whereas the intraclass correlation coefficient indicated moderate reliability.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251348847"},"PeriodicalIF":1.6,"publicationDate":"2025-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12179446/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144477214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Addison L Kimber, Brenda T Fenton, Bin Zhou, Sarah E Anthony, Jason J Sico, Elizabeth K Seng
{"title":"Patient Satisfaction in the Headache Care at the Veterans Health Administration Headache Centers of Excellence: A Cross-Sectional Study.","authors":"Addison L Kimber, Brenda T Fenton, Bin Zhou, Sarah E Anthony, Jason J Sico, Elizabeth K Seng","doi":"10.1177/23743735251346615","DOIUrl":"10.1177/23743735251346615","url":null,"abstract":"<p><p>This cross-sectional study compared patient satisfaction with headache care in Veterans Health Administration (VHA) Headache Centers of Excellence (HCoE) and HCoE facilities versus traditional headache care. Using the VHA Survey of Healthcare Experiences of Patients specialty care survey, we analyzed responses from 4317 (14% response rate) veterans with a VHA headache visit who received care from (1) a Veterans Affairs (VA) HCoE provider; (2) a non-HCoE provider within a VA medical center containing an HCoE; or (3) a provider in a VA medical center without an HCoE. Compared to patients at non-HCoE facilities, both HCoE patients and HCoE facility patients reported higher overall satisfaction with their VHA care in general (OR = 1.32, 95% CI = 1.05-1.64; OR = 1.46, 95% CI = 1.38-1.54), respectively. Despite a modest response rate, HCoE and HCoE facility patients reported significantly higher satisfaction across other domains including access and communication, in models adjusting for demographics. These findings advance the conversation regarding the value of HCoEs in delivering high-quality, patient-centered care and expanding HCoE resources may improve satisfaction. Future research should formally investigate methods of improving satisfaction.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251346615"},"PeriodicalIF":1.6,"publicationDate":"2025-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12163267/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144303171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Updating the Definition for Humanism in Healthcare: Kind, Safe, and Trustworthy.","authors":"Kathleen A Reeves","doi":"10.1177/23743735251340506","DOIUrl":"10.1177/23743735251340506","url":null,"abstract":"","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251340506"},"PeriodicalIF":1.6,"publicationDate":"2025-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12144393/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144250186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Assessment of Harm in Adults-Adverse Childhood Experiences Screening in Primary Care: A Survey-Based Study.","authors":"Katelyn M Inch, Craig Olmstead, Brenna A Kaschor","doi":"10.1177/23743735251344505","DOIUrl":"10.1177/23743735251344505","url":null,"abstract":"<p><p>The Adverse Childhood Experiences Questionnaire (ACE-Q) screens for adverse childhood experiences (ACEs), which are linked to increased disease risk. Although pediatric studies report no adverse effects of ACE-Q use, primary care data is limited. This study examined adult patients' experiences with ACE-Q screening in primary care. Adults (18+) at a primary care center in London, Ontario, completed the ACE-Q and a follow-up questionnaire evaluating ACE screening experience. Correlations assessed relationships between ACE-Q scores and follow-up responses. Among 260 participants, 81% reported at least one ACE. Most (82%) felt comfortable discussing stressful childhood experiences with their healthcare provider. Higher ACE scores were associated with increased discomfort (r<sub>s</sub> = -0.166, <i>P</i> = 0.007), feeling upset by the ACE-Q (r<sub>s</sub> = 0.173, <i>P</i> = 0.005), and greater interest in learning about ACEs (r<sub>s</sub> = 0.177, <i>P</i> = 0.004). Overall, ACE-Q screening in primary care was generally well-received, with most patients recognizing its relevance despite some discomfort. These findings highlight the potential for integrating ACE screening into routine primary care to address long-term health risks. Further research is needed to confirm findings and optimize screening practices.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"12 ","pages":"23743735251344505"},"PeriodicalIF":1.6,"publicationDate":"2025-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12144381/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144250185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}