Journal of Patient Experience最新文献_第10页

Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints. 通过维德情绪分析加强公共医疗：以患者投诉为例

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-28 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251413861

João Vasco Coelho, Liliana da Costa Barbosa

{"title":"Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints.","authors":"João Vasco Coelho, Liliana da Costa Barbosa","doi":"10.1177/23743735251413861","DOIUrl":"10.1177/23743735251413861","url":null,"abstract":"This study investigates the application of Valence Aware Dictionary and Sentiment Reasoner (VADER), a rule-based sentiment analysis tool, for rapidly analyzing patient complaints in healthcare environments. By leveraging VADER's efficiency in processing free-text data, the research examines how sentiment analysis can support digital transformation and enhance patient experience management. The study assesses VADER's effectiveness in detecting emotional tone within patient feedback, enabling early identification of systemic issues and informing data-driven decision-making. The dataset comprises 63 written complaints collected throughout 2024 from a key surgery service in a 10 000-employee public hospital in Portugal. Sentiment analysis was conducted using Orange text mining tools integrated with VADER. Three core findings highlight VADER's value: (a) its balance of efficiency and accuracy in sentiment classification, (b) its contribution to patient-centered care strategies, and (c) its support for process optimization, particularly in triage and prioritization workflows. These insights demonstrate how sentiment analysis can help build smarter, more responsive healthcare systems through enhanced digital capabilities.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251413861"},"PeriodicalIF":1.8,"publicationDate":"2026-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12852578/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146107578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Parents' Experiences and Information Needs in the Management of Their Child With Intellectual Developmental Disorders in Canadian Emergency Departments: A Qualitative Descriptive Study. 加拿大急诊科管理智力发育障碍儿童的父母经验和信息需求：一项定性描述性研究。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-28 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251415090

Gwenllian Erdmann, Hannah M Brooks, Lisa Hartling, Shannon D Scott

{"title":"Parents' Experiences and Information Needs in the Management of Their Child With Intellectual Developmental Disorders in Canadian Emergency Departments: A Qualitative Descriptive Study.","authors":"Gwenllian Erdmann, Hannah M Brooks, Lisa Hartling, Shannon D Scott","doi":"10.1177/23743735251415090","DOIUrl":"10.1177/23743735251415090","url":null,"abstract":"Children with intellectual developmental disorders (IDDs) are frequent users of emergency department (ED) services. Incorporating parents' experiences and addressing information gaps is crucial to supporting healthcare utilization. This study examined the experiences and information needs of parents managing their child with an IDD in the ED. Semi-structured individual interviews were conducted with 10 parents; data was analyzed thematically. Results draw attention to the role of parents as key care coordinators and experts in their child's health, often advocating for the needs of their child. Facilitators to positive ED experiences were mutual respect and trust between parents and healthcare providers (HCPs), parental preparedness, and effective communication. Parents rely on each other and trusted sources of information when making decisions and seeking validation. Findings can aid researchers, HCP, families, and change-makers to gain insight into factors that drive parental expectations and care decisions within the ED. Findings can also be used to support the development of targeted knowledge translation strategies supporting both caregivers and HCPs in managing emergency healthcare of children with IDDs.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251415090"},"PeriodicalIF":1.8,"publicationDate":"2026-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12852589/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146107567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Advancing Lung Cancer Care in Bulgaria: A Successful Implementation of Value-Based Healthcarе. 在保加利亚推进肺癌治疗：成功实施基于价值的医疗保健。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-23 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251415061

Yoanna Vutova, Adriana Dacheva, Tsvetelina Angelova, Rositsa Krasteva, Zahari Zahariev, Slaveyko Djambazov

{"title":"Advancing Lung Cancer Care in Bulgaria: A Successful Implementation of Value-Based Healthcarе.","authors":"Yoanna Vutova, Adriana Dacheva, Tsvetelina Angelova, Rositsa Krasteva, Zahari Zahariev, Slaveyko Djambazov","doi":"10.1177/23743735251415061","DOIUrl":"10.1177/23743735251415061","url":null,"abstract":"This project aims to assess the early impact of value-based healthcare (VBHC) implementation in a Bulgarian cancer center, focusing on lung cancer treatment, and to improve care coordination, expand capacity, and introduce outcome measurement through integrated practice units (IPUs), optimized pathways, and patient-reported outcome measures (PROMs). The approach included (i) 90 h of direct observation, (ii) structured stakeholder interviews, and (iii) time-driven activity-based costing (TDABC) to map resource use. Process maps guided workflow redesign. PROM implementation, based on the International Consortium for Health Outcomes Measurement lung cancer set, involved staff training and licensing. One year post-implementation, day hospital capacity doubled (50-100 patients/day). An external call center reduced physicians' administrative load. Interdisciplinary meetings and optimized referrals enhanced communication. PROMs now cover part of the lung cancer cohort. TDABC revealed opportunities for staff reallocation and streamlined diagnostics. Early results suggest VBHC is feasible in Eastern Europe, with measurable gains in efficiency. Future steps include PROM digitization, telemedicine expansion, and adapting the IPU model to other cancer types.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251415061"},"PeriodicalIF":1.8,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12833123/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146067634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Patient Preferences for Treatments of Rheumatoid Arthritis: A Discrete Choice Experiment Evaluating Preference for Novel Neuroimmune Modulation Devices. 患者对类风湿关节炎治疗的偏好：一项评估新型神经免疫调节装置偏好的离散选择实验。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-22 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251415236

Jeffrey R Curtis, Shilpa Venkatachalam, Sherry Danese, Julie Ulloa, Joshua Fitzgerald Baker

{"title":"Patient Preferences for Treatments of Rheumatoid Arthritis: A Discrete Choice Experiment Evaluating Preference for Novel Neuroimmune Modulation Devices.","authors":"Jeffrey R Curtis, Shilpa Venkatachalam, Sherry Danese, Julie Ulloa, Joshua Fitzgerald Baker","doi":"10.1177/23743735251415236","DOIUrl":"10.1177/23743735251415236","url":null,"abstract":"Despite broadening treatment options for rheumatoid arthritis (RA), challenges and unmet needs remain. This study aimed to characterize patient preferences with current pharmacologic treatments and impressions of an implantable neuroimmune modulation device. A patient survey was conducted, combined with a discrete choice experiment that included 12 choice sets, containing a device profile and drug profile, featuring 8 attributes specific to each. In total, 354 completed surveys were included, 74% female, 79% <60 years, stratified into Biologic Naïve (n = 103); Biologic-Experienced-I (n = 151); and Biologic-Experienced-II (n = 100). Lack of efficacy was the primary reason for treatment discontinuation of conventional disease-modifying antirheumatic drugs (DMARDs) and biologic or targeted synthetic DMARDs. Initial impression of device-based treatment was \"Positive\" or \"Extremely Positive\" by 45% and preference ranked higher than current drug treatment options for both Biologic Experienced groups. Key drivers of treatment preference included out-of-pocket cost, symptom improvement, physical function and fatigue, and irreversible joint damage protection. RA patients were accepting of a novel neuroimmune modulation approach, including a surgically implanted device, meeting identified attributes and expectations of safety and efficacy as observed in controlled trials.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251415236"},"PeriodicalIF":1.8,"publicationDate":"2026-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12833173/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146067569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Percutaneous Coronary Intervention: Urban and Rural Patients' Experience With Care and Treatment During the Hospital Stay. 经皮冠状动脉介入治疗：城乡患者住院期间的护理和治疗经验。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-21 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251415062

Anette Krane, Knut Tore Lappegård, Gunn Pettersen, Laurent O Trichet, Tove Aminda Hanssen

{"title":"Percutaneous Coronary Intervention: Urban and Rural Patients' Experience With Care and Treatment During the Hospital Stay.","authors":"Anette Krane, Knut Tore Lappegård, Gunn Pettersen, Laurent O Trichet, Tove Aminda Hanssen","doi":"10.1177/23743735251415062","DOIUrl":"10.1177/23743735251415062","url":null,"abstract":"Geographical differences exist in patients being offered percutaneous coronary intervention (PCI). Whether such differences are also present in patient experiences with hospital care and treatment is not well-known. This study assesses urban and rural differences in patient-reported experiences with hospital stays, and factors related to satisfaction with care and experienced treatment benefits. A prospective observational study was conducted with patients undergoing PCI (n = 479) who responded to a standardized questionnaire at discharge and after 3 months. Urban and rural grouping was based on travel time by road to PCI-hospitals (less than or ≥1 h). There were no significant geographical differences in patient-reported experiences. Patients reported the lowest scores on information about postdischarge ailments and relapse management, involvement in treatment decisions, and collaboration between the hospital and general practitioner. Healthcare personnel competency, organization, information, admission type, delayed/incorrect diagnosis, among others, predicted satisfaction with care and perceived treatment benefits. These findings offer insight into patient perspectives, areas of improvement in specialized healthcare, and further research on follow-up and collaboration following PCI, all of which are important in ensuring equal and accessible healthcare services within large PCI-hospital catchment areas.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251415062"},"PeriodicalIF":1.8,"publicationDate":"2026-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12824132/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146054127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Longevity Medicine Patient Experience Framework: A Seven-Domain Model for Optimizing Person-Centered Longevity Medicine. 长寿医学患者体验框架：优化以人为本的长寿医学的七域模型

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-21 eCollection Date: 2026-01-01 DOI: 10.1177/23743735261415660

Thiago Guimaraes Osório, Suzanne Robertson-Malt, Rita McGrath, Needa Qureshi, Terrence Lee-St John, Leanne Cassidy, Victoria Pena-Acuna, Laura Buckley, Bartlomiej Piechowski-Jozwiak, Nicole Sirotin

{"title":"The Longevity Medicine Patient Experience Framework: A Seven-Domain Model for Optimizing Person-Centered Longevity Medicine.","authors":"Thiago Guimaraes Osório, Suzanne Robertson-Malt, Rita McGrath, Needa Qureshi, Terrence Lee-St John, Leanne Cassidy, Victoria Pena-Acuna, Laura Buckley, Bartlomiej Piechowski-Jozwiak, Nicole Sirotin","doi":"10.1177/23743735261415660","DOIUrl":"10.1177/23743735261415660","url":null,"abstract":"This article introduces the longevity medicine patient experience framework (LMPEF), a seven-domain model for optimizing patient experience in longevity medicine. Each domain, from fostering personalized patient-provider partnerships to cultivating an optimal care environment, contributes to a comprehensive system designed to enhance patient experience, support sustained behavior change, and achieve meaningful health outcomes. The framework highlights the crucial role of interdisciplinary teams in delivering comprehensive care. Addressing the complexities of an aging global population necessitates collaborative efforts among healthcare professionals. The LMPEF promotes tailored interventions designed to address diverse patient needs while fostering resilience and independence. By operationalizing a patient-experienced, person-centered approach, this framework offers potential solutions to common challenges in longevity medicine, including care fragmentation, accessibility barriers, and poor patient engagement. It positions a high quality patient experience to be achieved through the multidisciplinary team skillfully enabling the patient to identify and enact the goals that will extending both their healthspan and lifespan.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261415660"},"PeriodicalIF":1.8,"publicationDate":"2026-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12824126/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146054077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

"Incredibly Overwhelming": A Reflexive Thematic Analysis of the Psychological Impact of Venous Thromboembolism-A Patient-Oriented Study. “难以置信的压倒性”：静脉血栓栓塞心理影响的反思性专题分析-一项以患者为导向的研究。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-21 eCollection Date: 2026-01-01 DOI: 10.1177/23743735261415656

Gabriela Carrillo-Balam, Tiffany Lee, Thaneswary Rajanderan, Theresa Mackenzie, Kwadwo Osei Bonsu, Stephanie Young

{"title":"\"Incredibly Overwhelming\": A Reflexive Thematic Analysis of the Psychological Impact of Venous Thromboembolism-A Patient-Oriented Study.","authors":"Gabriela Carrillo-Balam, Tiffany Lee, Thaneswary Rajanderan, Theresa Mackenzie, Kwadwo Osei Bonsu, Stephanie Young","doi":"10.1177/23743735261415656","DOIUrl":"10.1177/23743735261415656","url":null,"abstract":"Venous thromboembolism (VTE) has been associated with reduced quality of life. However, few studies have explored patients' accounts of its psychological impact. This patient-oriented qualitative study aimed to explore the experiences of individuals with VTE to better understand its psychological impact and identify strategies to support patient well-being. We conducted semi-structured interviews with 11 individuals diagnosed with VTE. Data were analyzed using reflexive thematic analysis. Most participants described significant emotional and psychological challenges, including anxiety about recurrence and uncertainty around the cause and management of their condition. The use of anticoagulants often required lifestyle changes, influenced by concerns about bleeding. While early care was generally described as reassuring, many participants felt unsupported after discharge. For some, the end of acute treatment marked the beginning of new emotional struggles. Participants emphasized the need for care that continues beyond the acute phase and includes mental health support. These findings highlight the need for patient-centered VTE care that addresses both physical and psychological needs throughout the care journey.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261415656"},"PeriodicalIF":1.8,"publicationDate":"2026-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12827906/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146053918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Hidden Power of Humility: Elevating Patient and Provider Experience Through Clinician Self-Awareness and Patient-Centered Care. 谦逊的隐藏力量：通过临床医生的自我意识和以病人为中心的护理来提升病人和提供者的体验。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-20 eCollection Date: 2026-01-01 DOI: 10.1177/23743735261415652

Marco Rizzo, Andrea Leep Hunderfund, Ann Pestorious, Thomas J Welch

引用次数: 0

Patients' Usability Experience With a Postoperative Follow-Up Web Application. 术后随访Web应用的患者可用性体验

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-20 eCollection Date: 2026-01-01 DOI: 10.1177/23743735261416365

Fernanda Vera, María Elena Cofre, Judith Francisco-Pérez

{"title":"Patients' Usability Experience With a Postoperative Follow-Up Web Application.","authors":"Fernanda Vera, María Elena Cofre, Judith Francisco-Pérez","doi":"10.1177/23743735261416365","DOIUrl":"10.1177/23743735261416365","url":null,"abstract":"Surgical complications increase morbidity, mortality, and costs, underscoring the need for effective postoperative follow-up. Digital tools can reduce complications, but their usability remains unexplored in Ecuador. This study evaluated the usability of a postoperative monitoring app among 62 patients from a public hospital using the System Usability Scale (SUS). The mean SUS score was 65.69 (SD = 18.68), indicating moderate usability. Participants rated ease of use (M = 3.31) and confidence (M = 3.40) favorably but reported challenges with complexity (M = 1.85) and need for support (M = 1.56). Younger and more educated users scored higher, though differences were not statistically significant; no gender-based variations emerged. Positive perceptions were associated with ease of use and system integration, while perceived complexity and need for support negatively impacted the user experience. These findings suggest that optimizing the interface and strengthening user education may equip younger adults with digital tools that facilitate long-term engagement and adoption across future generations.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735261416365"},"PeriodicalIF":1.8,"publicationDate":"2026-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12819971/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146031116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Fertility, Cancer, Nutrition and Diet (FECAND) Study: Female Cancer Survivor and Health Care Provider Perspectives. 生育、癌症、营养和饮食（FECAND）研究：女性癌症幸存者和卫生保健提供者的观点。

IF 1.8

Journal of Patient Experience Pub Date : 2026-01-20 eCollection Date: 2026-01-01 DOI: 10.1177/23743735251415083

Julie Q O'Mahony, Natalie L Brown, Mara Z Vitolins, Leslie Appiah, Kari Bjornard, Cynthia Klobodu

{"title":"The Fertility, Cancer, Nutrition and Diet (FECAND) Study: Female Cancer Survivor and Health Care Provider Perspectives.","authors":"Julie Q O'Mahony, Natalie L Brown, Mara Z Vitolins, Leslie Appiah, Kari Bjornard, Cynthia Klobodu","doi":"10.1177/23743735251415083","DOIUrl":"10.1177/23743735251415083","url":null,"abstract":"Female cancer survivors (FCS) have a higher risk of infertility compared to women without a history of cancer. Consuming healthful diets could improve female fertility and promote healthy cancer survivorship. As an initial step to intervention development, this study explores FCS and healthcare provider (HCP) perspectives regarding nutrition and fertility. We conducted semi-structured interviews with 11 HCPs and a secondary analysis of qualitative data from 20 FCS. Data were analyzed using directed content analysis. Two broad themes were identified with several interrelated subthemes: (1) Barriers to Optimal Nutrition: Subthemes: Time Constraints (Both HCPs and FCS); Absence of Standardized Guidelines due to perceived lack of Research and Education (HCPs); Unclear and Insufficient Dietary Guidance (FCS) and (2) Ideas and Opinions about Fertility Nutrition: Subthemes: Skeptic Acknowledgment of Potential (HCPs); Motivation to Change Nutrition Behavior (FCS). Healthful nutrition may improve fertility in women and would be of particular importance for FCS who are at an increased risk of infertility. Addressing the challenges in adopting a healthful diet is essential for creating effective interventions.","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"13 ","pages":"23743735251415083"},"PeriodicalIF":1.8,"publicationDate":"2026-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12820016/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146031177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0