Nour Ramzy, Sandra Durst, M. Schreiber, S. Auer, Javad Chamanara, H. Ehm
{"title":"KnowGraph-MDM: A Methodology for Knowledge-Graph-based Master Data Management","authors":"Nour Ramzy, Sandra Durst, M. Schreiber, S. Auer, Javad Chamanara, H. Ehm","doi":"10.1109/CBI54897.2022.10043","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.10043","url":null,"abstract":"In highly globalized, digitized, and complex Supply Chains (SCs), the view of SCs is based on seemingly siloed or outdated data-sets. Integrated analysis capabilities, that rely on consistent data structures and applications, facilitate grasping, controlling, and ultimately enhancing SC behavior. Master Data (MD) is defined as the high-value core information of an enterprise, shared across the business processes and systems of an organization. Master Data Management (MDM) is an essential prerequisite for companies to make agile reporting and correct decisions. Traditional MDM approaches are limited in integrating enterprise information as well as meeting requirements, e.g., stakeholders' involvement for MD analysis and reporting. Therefore, we propose a methodology for a knowledge-graph-based MDM, which relies on establishing a knowledge-graph (KG) layer for building a common understanding of the key business entities and semantic mappings from and to the original data sources. KnowGraph-MDM (KG-MDM) relies on iterations to incorporate stakeholders' inputs, allowing evolutionary development of the MD model. Thus, the ingestion and adoption of the new model increases among the stakeholders via deployment in the organization. We apply the proposed approach in a use case for a semiconductor manufacturer. The resulting KG depicts the core MD model that can be iteratively extended to incorporate different stakeholders' perspectives. KnowGraph-MDM enables integrated SC performance analysis and reporting, relying on consistent MD across the SC.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126479990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Describing Digital IT Consulting Services: The DITCOS Ontology Proposal and its Evaluation","authors":"Meikel Bode, M. Daneva, M. V. Sinderen","doi":"10.1109/CBI54897.2022.00029","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00029","url":null,"abstract":"The digital transformation of the consulting sector has recently gained momentum due to the Covid-19 pandemic. In particular, the areas of financial and insurance services are receiving strong attention from digitization researchers. However, the field of IT consulting itself evaded the attention of scientists. Moreover, despite the heavy use of digital technologies such as on-line conferencing and digital collaboration, the actual consulting process itself has hardly changed. This indicates the weaknesses of IT consulting as a field in establishing true digital business models and consulting service delivery processes. The present paper makes a twofold contribution to the domain of digitization of the IT consulting domain. First, it introduces the DITCOS-O ontology for semantic description of digital IT consulting services. Second, the DITCOS-DN description notation is derived from DITCOS-O, as a new approach to ontology-based definition of domain specific languages. Then, DITCOS-DN is used to describe different real-world services. The result is the analysis of the coverage of real-world service and the comprehensibility of their digitally described service model representations with the help of IT consulting practitioners.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131836940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inan Gür, Frederik Möller, M. Hupperz, Dilara Uzun, B. Otto
{"title":"Requirements for DataOps to foster Dynamic Capabilities in Organizations - A mixed methods approach","authors":"Inan Gür, Frederik Möller, M. Hupperz, Dilara Uzun, B. Otto","doi":"10.1109/CBI54897.2022.00025","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00025","url":null,"abstract":"Digital technologies and the associated availability of ever-greater volumes of data present companies with existential challenges. The possibilities of utilizing a wide variety of data force organizations to react quickly. One way to tackle issues of organizational data utilization is implementing DataOps practices, which assist organizations in setting up the data management structure agilely. The paper starts precisely here, discussing how DataOps can foster the building of dynamic capabilities suitable to help companies act agilely in this ever-changing digital environment. To do this, the paper reports on a study to derive conceptual requirements for organizations to adopt DataOps practices based on Leavitt's Diamond Model. We approach this task through a mixed-method study design combining a quantitative multi-vocal literature review (MVLR) of the existing literature corpus and complementing these findings through a semi-structured interview study with experts from the domain.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131628296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jonas Wanner, L. Herm, Christian Janiesch, K. Fuchs, A. Winkelmann
{"title":"Industry 4.0 Maintenance: An Examination of the Readiness of Germany's Industrial Sector","authors":"Jonas Wanner, L. Herm, Christian Janiesch, K. Fuchs, A. Winkelmann","doi":"10.1109/CBI54897.2022.00030","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00030","url":null,"abstract":"The initiative Industry 4.0 of the German government leaves open and raises questions about its practical realization. We examine the state of development, represented by the analysis of its related maintenance sector of manufacturing companies. While previous surveys focused primarily on technical barriers, this study takes a broader look. Beside technical aspects of Industry-4.0-ready change management, we added a psychological perspective. This enables both, a solid understanding of the technical status of the Industry 4.0 development and to obtain information on the psychological status of the involved employees. Our results reveal a technically limited state of development in Germany manufacturing companies regarding the use of modern data-based analysis. Further, it shows that there is a strong barrier by employees to drive the necessary change. However, our results highlight that in particular an increased system transparency of intelligent systems can initiate such an improvement.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"309 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133483997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Algorithmic Decision Making and Model Explainability Preferences in the Insurance Industry: A Delphi Study","authors":"Eric Schotman, Deniz Iren","doi":"10.1109/CBI54897.2022.00032","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00032","url":null,"abstract":"There is growing attention to the transparency, fairness, and explainability of algorithmic decision-making systems as they permeate many aspects of our lives. Despite the awareness of the need for algorithmic transparency and the right-to-meaningful-explanation provided by GDPR, little is known regarding what makes such explanations meaningful and useful. This issue becomes especially challenging in certain situations in which high levels of transparency may conflict with the best interest of organizations. The insurance industry poses an interesting case as the business model of insurance providers depends on the discrimination of customer groups. In this paper, we present the results of a Delphi study with experts from the Dutch insurance industry informed by an initial survey. Our results include the preferred explanation elements towards customers, from the perspective of the insurer, for five commonly used algorithmic decision-making systems. They also show that there is not a one-size-fits-all explanation approach, and that it depends on the system itself and the context in which it is used. Finally, the results highlight risks and concerns of the insurance experts regarding the disclosure of sensitive information in the form of explanations.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114798686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wolfgang Badewitz, Christoph Hengesbach, Christof Weinhardt
{"title":"Challenges of pricing data assets: a literature review","authors":"Wolfgang Badewitz, Christoph Hengesbach, Christof Weinhardt","doi":"10.1109/CBI54897.2022.00016","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00016","url":null,"abstract":"Data has tremendous value. However, too much of this value is lost because the data today is not reusable outside of its original context. A major key to taking full advantage of ever more and better data is opening up silos and sharing data. In the near future, data should become an asset that companies can sell and buy and that is accessible to anyone who has an idea on how to use it. To realize the vision of a thriving data market, one must first address the question of how to price data. In this paper, we have examined the existing body of research on this issue and highlighted the challenges of data pricing from a scientific perspective. In this way, we gain a comprehensive overview of the state of the art and prepare the ground for future research.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125031451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design of an Idea Evaluation Method for SMEs Involving External Support Units","authors":"A. Hermann, Torsten Gollhardt, J. Becker","doi":"10.1109/CBI54897.2022.00031","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00031","url":null,"abstract":"The joint effects of digital innovations constitute a continuous change process known as digital transformation. Every digital innovation is inevitably preceded by the initial idea for it. Furthermore, the success of innovations and, thereby, digital transformation is vitally dependent on their starting points, that is, ideas. Literature and practice observations reveal that SMEs often base their idea selection on intuitions and gut feelings rather than rigorous methods. Furthermore, they often miss the opportunity to involve external support units. Therefore, the research objective is to develop an IT-supported, criteria-based, and multi-stage idea evaluation method supporting the selection of digital innovation ideas in the context of SMEs' digital transformation. Methodologically, a design science research approach is followed. A structured literature review, two focus group discussions, and three interviews inform the artifact's design. The artifact comes with a comprehensive set of evaluation criteria embedded into a flexible evaluation method that involves an interaction concept with external supporters. Thereby, it solves a practice-inspired problem and contributes to the existing repertoire of idea management tools.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115741882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Watch the Gap: Making code more intelligible to users without sacrificing decentralization?","authors":"Simona Ramos, M. Mannan","doi":"10.1109/CBI54897.2022.10059","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.10059","url":null,"abstract":"The potential for blockchain technology to eliminate the middleman and replace the top-down hierarchical model of governance with a system of distributed cooperation has opened up many new opportunities, as well as dilemmas. Surpassing the level of acceptance by early tech adopters, the market of smart contracts is now moving towards wider acceptance from regular (non-tech) users. For this to happen however, smart contract development will have to overcome certain technical and legal obstacles to bring the code and the user closer. Guided by notions from contract law and consumer protection we highlight the ‘information gap’ that exists between users (including judges/legal bodies) and the source code. We present a spectrum of low-code to no-code initiatives that aim at bridging this gap, promising the potential of higher regulatory acceptance. Nevertheless, this highlights the ‘The Pitfall of the Trustless Dream’, because arguably solutions to the information gap tend to make the system more centralized. In this article, we aim to make a practical contribution of relevance to the wide-spread adoption of smart contracts and their legal acceptance by analyzing the evolving practices that bring the user and the code closer.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116672380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rethinking the Rule and Role of Law in Decentralized Finance","authors":"Ande Wang","doi":"10.1109/CBI54897.2022.10057","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.10057","url":null,"abstract":"Decentralized Finance (DeFi) has presented itself as the next building block in a market-based crypto economy. While the jury is still out on its (potential) benefits for society at large, it has become apparent that DeFi is qualitatively different from earlier blockchain applications because of its governance model based on Decentralized Autonomous Organizations (DAOs). This decentralized governance model has enabled the evolution from peer-to-peer to peer-to-network applications, allowing more sophisticated financial transactions to take place on permissionless blockchains. This paper analyzes the political economy of decentralized governance, the means by which the law attempts to govern DeFi, and alternative roles that the law could occupy in the governance of DeFi. It is found that as applications grow more complex, the need for politicized decision-making increases, but that enforcing regulatory perimeters becomes even more challenging. It is therefore suggested that the law could occupy a more facilitative, incentive-based role in the governance of DeFi as opposed to an enforcement-oriented role. By way of illustration, a state-organized DAO serving as forum to reach rough consensus on network-to-network matters is proposed. It is concluded that rethinking the rule and role of law in DeFi serves purpose as it provides state actors with additional tools and policy options in a transnational environment hostile to formal state intervention.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130846194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Sociotechnical Digital Twin: On the Gap Between Social and Technical Feasibility","authors":"B. Barn","doi":"10.1109/CBI54897.2022.00009","DOIUrl":"https://doi.org/10.1109/CBI54897.2022.00009","url":null,"abstract":"The last five years has seen an exponential increase in interest around the notion of a digital twin. Multiple systematic reviews have established a base set of findings which are now broadly taken as assumptions in the field. The findings have outlined frameworks, integration patterns, distinctions between product and process oriented digital twins, simulation and the leveraging of artificial intelligence to support prediction and optimisation. As the use cases of digital twins have evolved from a predominance in manufacturing and into the sociotechnical domain to support the social world, a gap emerges between the social requirements and the technical machinery of digital twins. This gap is significant and worthy of exploration as it presents important challenges for digital twin research including use of sociotechnical design methods, problems arising from a so-called abstraction gap and various epistemological concerns. This paper proposes an analytical route to ameliorating the sociotechnical gap which is discussed within a future notion of an Environment Digital Twin.","PeriodicalId":447040,"journal":{"name":"2022 IEEE 24th Conference on Business Informatics (CBI)","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132738563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}