Describing Digital IT Consulting Services: The DITCOS Ontology Proposal and its Evaluation

Abstract

The digital transformation of the consulting sector has recently gained momentum due to the Covid-19 pandemic. In particular, the areas of financial and insurance services are receiving strong attention from digitization researchers. However, the field of IT consulting itself evaded the attention of scientists. Moreover, despite the heavy use of digital technologies such as on-line conferencing and digital collaboration, the actual consulting process itself has hardly changed. This indicates the weaknesses of IT consulting as a field in establishing true digital business models and consulting service delivery processes. The present paper makes a twofold contribution to the domain of digitization of the IT consulting domain. First, it introduces the DITCOS-O ontology for semantic description of digital IT consulting services. Second, the DITCOS-DN description notation is derived from DITCOS-O, as a new approach to ontology-based definition of domain specific languages. Then, DITCOS-DN is used to describe different real-world services. The result is the analysis of the coverage of real-world service and the comprehensibility of their digitally described service model representations with the help of IT consulting practitioners.