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Hotel business and problems of expanding the range of services provided 酒店经营的问题和所提供的服务范围不断扩大
Gostinichnoe delo (Hotel Business) Pub Date : 2023-06-06 DOI: 10.33920/igt-2-2306-02
E. V. Rybkina
{"title":"Hotel business and problems of expanding the range of services provided","authors":"E. V. Rybkina","doi":"10.33920/igt-2-2306-02","DOIUrl":"https://doi.org/10.33920/igt-2-2306-02","url":null,"abstract":"Hotel services have become more accessible to the mass consumer due to democratization processes. The main principle of the work of hotels today is the complete satisfaction of the needs of customers; and the main trend is the globalization and concentration of the hotel business. The current state of the hotel industry also characterizes a number of problems, including the development and implementation of management based on digitalization, focusing on innovative development paths and providing the hotel industry with competitive advantages.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"206 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122589910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The United Arab Emirates and Kuwait are promising objects of tourism development 阿拉伯联合酋长国和科威特是有希望的旅游发展对象
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-06
Ya. E. Ionova
{"title":"The United Arab Emirates and Kuwait are promising objects of tourism development","authors":"Ya. E. Ionova","doi":"10.33920/igt-2-2305-06","DOIUrl":"https://doi.org/10.33920/igt-2-2305-06","url":null,"abstract":"The United Arab Emirates and Kuwait are among the richest and most successful Arab countries, where the oil sector plays an important role and provides a high standard of living for the population. In addition, these countries are very successful in developing tourism.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"139 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114702141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Innovation in the hospitality industry 酒店业的创新
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-02
D. M. Yakovleva
{"title":"Innovation in the hospitality industry","authors":"D. M. Yakovleva","doi":"10.33920/igt-2-2305-02","DOIUrl":"https://doi.org/10.33920/igt-2-2305-02","url":null,"abstract":"Currently, the provision of hotel services is a rapidly developing and promising segment of the service sector, in which competition is growing rapidly. When providing a service, the manufacturer has two goals: to satisfy the needs of the consumer and to maximize profits. In the hospitality industry, it is no longer possible to achieve any of these goals without innovation or innovation. The article discusses the types of innovations and, in particular, the creation of smart hotels","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117125088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Labor tourism and types of international migration 劳务旅游和国际移民的类型
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-05
N. M. Musavarova
{"title":"Labor tourism and types of international migration","authors":"N. M. Musavarova","doi":"10.33920/igt-2-2305-05","DOIUrl":"https://doi.org/10.33920/igt-2-2305-05","url":null,"abstract":"European immigration as a whole has become a factor that seriously affects not only the internal socio-political and socio-economic climate in countries, but also undermines the unity and stability of European communities. The challenges of modern migration threaten the national identity of countries. The relevance of issues related to labor tourism has been steadily increasing in recent years.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122031742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Issues of optimizing the cost of a hotel product 优化酒店产品成本的问题
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-03
A. S. Grivina
{"title":"Issues of optimizing the cost of a hotel product","authors":"A. S. Grivina","doi":"10.33920/igt-2-2305-03","DOIUrl":"https://doi.org/10.33920/igt-2-2305-03","url":null,"abstract":"The most important category of a market economy is production costs. They represent payment for the acquired factors of production and are reflected in the cost of products and services. That is why, in the study of cost planning of hotel services and its improvement, the basis is the cost structure of a hotel enterprise. The article deals with the optimization of the cost of a hotel product.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124050995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Problems of historical and cultural branding of the Republic of Dagestan 达吉斯坦共和国历史文化品牌问题
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-04
S. Murtuzaliev
{"title":"Problems of historical and cultural branding of the Republic of Dagestan","authors":"S. Murtuzaliev","doi":"10.33920/igt-2-2305-04","DOIUrl":"https://doi.org/10.33920/igt-2-2305-04","url":null,"abstract":"Today, one of the tasks of state and regional structures is to create a competitive image of the North Caucasus Federal District, the cultural space of which is segmented into the traditional type of North Caucasian culture and the Islamic, Russian national, \"Soviet\" and modern mass Western culture that is close to its value system. Dagestan occupies a special place in this \"cultural cage\", which has more than 6 thousand cultural heritage sites and occupies a leading position in the number of traditional centers of folk arts and crafts — NHPs, are the main object of study. Due to historical and geographical conditions, such unique directions as, for example, the center of carpet weaving Tabasaran, jewelry — Kubachi, pottery — Balkhar, inlays on wood — Untsukul, whose products are in great demand, have been developed. The task of the republic and the Russian Federation is that the products of the \"country\" of national craftsmanship should become its hallmark — the brand.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131134624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Events in the hotel as a way to increase income 在酒店举办活动作为增加收入的一种方式
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-28 DOI: 10.33920/igt-2-2305-01
K. Šeďová, A. Steinke, N. Semkina
{"title":"Events in the hotel as a way to increase income","authors":"K. Šeďová, A. Steinke, N. Semkina","doi":"10.33920/igt-2-2305-01","DOIUrl":"https://doi.org/10.33920/igt-2-2305-01","url":null,"abstract":"The article is devoted to methods of increasing the profitability of the hotel. The main attention is paid to the consideration of events as a tool to increase the profitability of the hotel. The issue of logistics in the hotel during the events was considered. The authors conducted a study that identified the most popular and demanded events held in hotels today, provided information on the features of these events, and also noted the most promising direction, developing which the hotel is likely to increase its income.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124907073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Professional standards in the sphere of tourism and hospitality: practices of development and application 旅游和酒店领域的专业标准:发展和应用的实践
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-05 DOI: 10.33920/igt-2-2304-05
A. Kuskov, S. Vasina
{"title":"Professional standards in the sphere of tourism and hospitality: practices of development and application","authors":"A. Kuskov, S. Vasina","doi":"10.33920/igt-2-2304-05","DOIUrl":"https://doi.org/10.33920/igt-2-2304-05","url":null,"abstract":"The presented work considers modern practices for the development and application of professional standards in the field of service and tourism education and the practical activities of organizations of the tourism and hospitality industry, assessed the educational and practical potential of the approved professional standard \"Guide\" and the draft professional standard \"Specialist in the formation, promotion and sale of a tourist product\". Conclusions were made about the need for mandatory and competent accounting of the provisions of professional standards when developing educational standards for higher and secondary education, approximate educational programs.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126818646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Right to unilaterally refuse to perform the contract and change unilaterally the terms of the obligation to provide hotel services 有权单方面拒绝履行合同，单方面改变提供酒店服务的义务条款
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-05 DOI: 10.33920/igt-2-2304-02
A. Kuskov, N. Sirik
{"title":"Right to unilaterally refuse to perform the contract and change unilaterally the terms of the obligation to provide hotel services","authors":"A. Kuskov, N. Sirik","doi":"10.33920/igt-2-2304-02","DOIUrl":"https://doi.org/10.33920/igt-2-2304-02","url":null,"abstract":"The work on the basis of the analysis of legislation, materials of judicial practice, legal doctrine and taking into account the modern realities of the hotel business reveals the peculiarities of the realization by consumers (customers) and hotel organizations of the right to declare a unilateral refusal to fulfill the contract and unilaterally changing the conditions of the obligation to provide hotel services. Questions about the legal consequences of exercising the right to unilateral refusal or unilateral change in the terms of the obligation are formulated and resolved — the legality of the penalty, the retention of actual expenses incurred, the refusal of the hotel organization to provide services due to the peculiarities of the consumer’s identity, the presence of force majeure and security threats, the lack of opportunities for providing services due to overbooking, etc.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126703499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assessment of the quality of services of a tourist enterprise 对旅游企业服务质量的评价
Gostinichnoe delo (Hotel Business) Pub Date : 2023-04-05 DOI: 10.33920/igt-2-2304-01
I. Devetyarova
{"title":"Assessment of the quality of services of a tourist enterprise","authors":"I. Devetyarova","doi":"10.33920/igt-2-2304-01","DOIUrl":"https://doi.org/10.33920/igt-2-2304-01","url":null,"abstract":"Improving the quality and content of tourism services is still the main priority for the development of the tourism industry. The issues of assessing and improving the quality of the tourist product are devoted to the works of modern and foreign scientists and practitioners. The methodological base for assessing the quality of services is being improved and developed. This allows tourism industry enterprises to make their services more in demand and attractive, more competitive and viable compared to the services of other industry enterprises. This article is devoted to the issues of assessing and improving the quality of services of the oldest and unique museum in Kirov — the House-Museum of M.E. Saltykov-Shchedrin. The assessment of the quality of the museum’s services was carried out by three methods: a mystery shopper, analysis of reviews and a book of complaints and suggestions, and the NPS method, shortcomings in the quality of the museum’s services were identified and recommendations were proposed.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121511084","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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