Hotel business and problems of expanding the range of services provided

Abstract

Hotel services have become more accessible to the mass consumer due to democratization processes. The main principle of the work of hotels today is the complete satisfaction of the needs of customers; and the main trend is the globalization and concentration of the hotel business. The current state of the hotel industry also characterizes a number of problems, including the development and implementation of management based on digitalization, focusing on innovative development paths and providing the hotel industry with competitive advantages.