{"title":"ChatGPT and Its Possible Impact on Library Reference Services","authors":"Xiaotian Chen","doi":"10.1080/10875301.2023.2181262","DOIUrl":"https://doi.org/10.1080/10875301.2023.2181262","url":null,"abstract":"Abstract This column reports a simple test of ChatGPT with some library reference prompts and article writing prompts in February 2023, and compares the answers from traditional library chatbots with ChatGPT’s. It also tries to call attention to possible lessons the library community may want to learn from previous transformative technology changes such as Google and Web 2.0.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45712746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge, Skills and Competencies of the Library Information Science School’s Graduates on Digital Scholarship in South Africa","authors":"P. Sibiya","doi":"10.1080/10875301.2023.2180562","DOIUrl":"https://doi.org/10.1080/10875301.2023.2180562","url":null,"abstract":"Abstract The Fourth Industrial Revolution (4IR) has presented a paradigm shift in a paradigm in the field of Library and Information Science (LIS). The profession necessitates digital scholarship knowledge, skills, and competencies. Academic and special research council libraries have introduced numerous functions and activities related to digital scholarship, to accommodate the demands of the 4IR. Thus, librarians who practice in these types of libraries and others are called on to revisit their related knowledge, skills and competencies. Most librarians who have been trained by LIS schools received their qualifications before the advent of the digital scholarship activities which now form part of their profession. This has created some uncertainty as far as digital scholarship job requirements are concerned. This paper forms part of a doctoral study that aimed to explore the education and training of South Africa’s LIS professionals in digital scholarship, specifically those now serving in academic and special research council libraries. The study adopted an interpretive paradigm using a qualitative approach. A multiple case study design was used, employing semi-structured interviews as data-collection tool to interview ten digital scholarship librarians and their directors from six libraries in South Africa. The researcher sought to determine to what extent digital knowledge, skills and competences, and digital scholarship units and activities were part of their job requirements. The study concluded that LIS digital scholarship librarians should acquire digital scholarship knowledge, skills and competencies through formal education, training courses, workshops and on-the-job training. LIS schools should develop short learning courses to assist librarians in gaining the relevant knowledge, skills and competencies, while parent organizations should establish the relevant infrastructure and provide funding for training.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45889656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Christina Norton, A. Armstrong, Dee Anna Phares, Kristin Allen, Amy Hall, Tish Hayes
{"title":"“Survive and Sustain”: Adaptive and Innovative Library Instruction in the Time of COVID-19","authors":"Christina Norton, A. Armstrong, Dee Anna Phares, Kristin Allen, Amy Hall, Tish Hayes","doi":"10.1080/10875301.2022.2163021","DOIUrl":"https://doi.org/10.1080/10875301.2022.2163021","url":null,"abstract":"Abstract This study surveys members of an Illinois state-wide consortium to chart changes to the instructional practices of academic librarians in response to the conditions brought on by the COVID-19 pandemic. The survey findings and analysis provide insights into changes made to multiple aspects of participants’ teaching, such as modality, technology use, instructional design, and adjustments to students’ socioemotional needs at a time of rapid change, disruption, and stress. In addition to exploring instructional adaptations of librarians, the study identifies gaps in institutional support that might be addressed at the consortial level. While librarians initially altered their teaching and instructional services in “emergency mode,” their reflections reveal that many changes could be beneficial and long-lasting, given adequate and sustained support.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47085043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Reference Can Seize the Strategic Initiative for More Impactful, Relevant Services","authors":"Michael Flierl, Stephanie D. Founds, J. Nyiri","doi":"10.1080/10875301.2022.2142721","DOIUrl":"https://doi.org/10.1080/10875301.2022.2142721","url":null,"abstract":"Abstract Answering user questions quickly and effectively is necessary for the continued success of reference services yet it is not sufficient. What should the strategic goals of reference services be for the long-term? We explore two different strategies—the first focusing on community building and the second on student belongingness. We highlight possible themes to explore in this area including diversity, equity, inclusivity, and accessibility, alignment with campus goals, and developing new methods to assess efficacy.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46439026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessment of Medical Students’ Knowledge and Access to Scientific Journal Articles in Jordan: Insufficient Knowledge Has Potentially Negative Effects on the Social Response to COVID-19","authors":"Laith Ashour, Khaled Funjan","doi":"10.1080/10875301.2022.2075071","DOIUrl":"https://doi.org/10.1080/10875301.2022.2075071","url":null,"abstract":"Abstract This study aims to evaluate medical students’ impressions and attitudes toward scientific journal articles, and their accessibility to them in one of the developing countries, Jordan. Fourteen questions were asked to medical students to assess their knowledge and accessibility to papers, and to discover the impact of low interest in scientific papers on students’ dealing with COVID-19. Data were analyzed using descriptive and analytical statistics. The study found that there is an unsatisfactory reading for scientific journal articles among medical students, with only 47.2% of students reading them. Furthermore, there are unsatisfactory results regarding students’ knowledge about journal types from the trust perspective (i.e., predatory and reliable journals). This was mainly because of a lack of adequate universal teaching about scientific journal articles, as 86.7% of medical students reported that their universities do not teach them about scientific journal articles. The absence of comprehensive learning about scientific journal articles had a potential negative impact on the medical student’s handling of COVID-19 socially (i.e., advising people in the community about vaccination importance, social distancing, and other preventive measures). Librarians should be involved primarily in undergraduate education related to scientific journal articles, and their role in providing subscription-based journals free of charge, as well as protecting students from predatory journals through suitable library instructions, is essential.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49391794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Awareness and Users’ Opinion regarding Need of Virtual Reference Service in Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC) in India: A Study","authors":"A. Sinhababu, Shiv Kumar","doi":"10.1080/10875301.2022.2119628","DOIUrl":"https://doi.org/10.1080/10875301.2022.2119628","url":null,"abstract":"Abstract The present study aims to highlight the users’ awareness as well as opinion regarding virtual reference service (VRS) in respect to traditional reference service (TRS) and to throw light on critical dimensions which may provide new insight in the pre-implementation stage of VRS in Chandigarh Region Innovation and Knowledge Cluster (CRIKC) libraries. The study is based on a sample drawn from users of the CRIKC libraries. To assess and evaluate the users’ perception about the feasibility of VRS, a structured interview schedule was prepared and conducted among 388 users of CRIKC libraries. The reason for choosing an interview schedule was to know the status of VRS as well as users’ opinion regarding the service in greater depth.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43639669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pandemic Chat: A Comparison of Pandemic-Era and Pre-Pandemic Online Chat Questions at the University of Mississippi Libraries","authors":"A. Watson","doi":"10.1080/10875301.2022.2117757","DOIUrl":"https://doi.org/10.1080/10875301.2022.2117757","url":null,"abstract":"Abstract This paper analyzes two datasets of virtual reference interactions via a library chat service at the University of Mississippi: one from the COVID-19 pandemic period 2020-2022, and another from the pre-pandemic period of 2017–2019. By comparing the chats’ length, distribution across days, weeks, and months, as well as word frequency analysis, it concludes that the pre-pandemic and pandemic chats appear to be fundamentally similar aside from a 16% drop in chat usage between the period from 2017–19 to the period from 2020–22.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46781748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Survey Results from Academic Librarians and Professors on Teaching and Using Pirate Websites","authors":"D. Kipnis","doi":"10.1080/10875301.2022.2095474","DOIUrl":"https://doi.org/10.1080/10875301.2022.2095474","url":null,"abstract":"Abstract Millions of full-text articles are downloaded per month using pirate websites. The purpose of this study was to survey professors and academic librarians on their knowledge, usage and teaching of pirate websites to students. A 21-question survey with adapted Likert scale and free text questions was sent to six academic librarian listservs and primary corresponding authors of top ten evolutionary and bioinformatics and computational biology journals since 2019 from Google Scholar rankings. Academic librarians (48%) and professors (60.5%) are not actively teaching about pirate websites. What is taught is how to ethically and legally access full-text articles, not the existence of pirate websites and how to use them. Concerns about espionage, viruses, and malware for affiliated institutions are concerns for professors and librarians. Sci-Hub continues to be the most known of pirate websites. Librarians and professors are satisfied with the selection of journal title offerings from their affiliated institutions, but desire additional resources for their research. Ease of use continues to be a reason why pirate websites are used, and cost in accessing full-text articles continues to be a concern for librarians and professors.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41596001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Are Physical Libraries Popular for Research in the Internet Age Post COVID-19?","authors":"Adebowale Jeremy Adetayo","doi":"10.1080/10875301.2022.2090044","DOIUrl":"https://doi.org/10.1080/10875301.2022.2090044","url":null,"abstract":"Abstract The study investigates if physical libraries are popular for research by students in the internet age post COVID-19. The study used a descriptive survey research design. The population consisted of 3457 Adeleke University undergraduates. Descriptive statistic was used to analyze data. The findings suggested that physical libraries are increasingly less popular among students for research purposes, owing mostly to the development of the internet era. Other reasons cited include physical library congestion and excessive surveillance, a preference to read with friends outside of the physical library, and a lack of motivation to visit the physical library. It was also discovered that students have a culture of completing their own research rather than paying professionals to do it for them. The study concluded that physical libraries are less popular for research among students, majorly due to the popularity of the internet. As a result, the study recommends that library management make physical libraries the strongest internet hub on campus, where all students would want to come for research. More efforts should be made to expand physical libraries and provide a variety of quiet reading options for those who detest crowds.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46340520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Y. Ajani, A. Tella, Khadijah Yetunde Salawu, Firdausi Abdullahi
{"title":"Perspectives of Librarians on Awareness and Readiness of Academic Libraries to Integrate Artificial Intelligence for Library Operations and Services in Nigeria","authors":"Y. Ajani, A. Tella, Khadijah Yetunde Salawu, Firdausi Abdullahi","doi":"10.1080/10875301.2022.2086196","DOIUrl":"https://doi.org/10.1080/10875301.2022.2086196","url":null,"abstract":"Abstract This study examined the perspectives of librarians on the awareness and readiness of academic libraries to integrate artificial intelligence (AI) for library operations and services in Nigeria. Six libraries were drawn from the six geopolitical zones in Nigeria. An open-ended questionnaire posted to the respondents through the mail was used for data collection. Collected data was analyzed using thematic analysis. The findings reveal that the Nigerian academic libraries are aware of the integration of AI systems in libraries and how it is now being adopted and used in many academic libraries around the globe. However, this is not so in the Nigerian context. The findings also reveal that the librarians have mixed feelings about the readiness of academic libraries to integrate AI systems into library operations and services. Based on the librarian perception, the result implies that integration of AI in library operation and services will take the library to the next level by reducing human errors due to repetitiveness in library tasks, and if care is not taken, AI system might take their job role. The challenges reported that academic libraries in Nigeria may likely face the problem of funding, inadequate experts, limited power supply, limited budget to procure the technology and training personnel that will be in charge of the system maintenance. The study recommends the need for adequate funding for libraries to be able to procure, AI and other information and communication technology infrastructure; and recruitment of librarians with relevant requisite skills to work with the technology.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44344745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}