Pandemic Chat: A Comparison of Pandemic-Era and Pre-Pandemic Online Chat Questions at the University of Mississippi Libraries

Q3 Social Sciences

Internet Reference Services Quarterly Pub Date : 2022-09-02 DOI:10.1080/10875301.2022.2117757

A. Watson

引用次数: 2

Abstract

Abstract This paper analyzes two datasets of virtual reference interactions via a library chat service at the University of Mississippi: one from the COVID-19 pandemic period 2020-2022, and another from the pre-pandemic period of 2017–2019. By comparing the chats’ length, distribution across days, weeks, and months, as well as word frequency analysis, it concludes that the pre-pandemic and pandemic chats appear to be fundamentally similar aside from a 16% drop in chat usage between the period from 2017–19 to the period from 2020–22.

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流行病聊天:流行病时代和流行病前在密西西比大学图书馆在线聊天问题的比较

摘要本文通过密西西比大学的图书馆聊天服务分析了两个虚拟参考交互数据集：一个来自2020-2022年新冠肺炎大流行期间，另一个来自2017-2019年大流行前。通过比较聊天的长度、几天、几周和几个月的分布以及词频分析，它得出结论，除了2017-19年至2020-2022年期间聊天使用量下降了16%之外，疫情前和疫情前的聊天似乎基本相似。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Internet Reference Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.