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Journal of Human Resources in Hospitality and Tourism最新文献

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Emotional intelligence and stress coping style in the foodservice industry in Brazil 巴西餐饮业的情商与压力应对方式
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-14 DOI: 10.1080/15332845.2023.2153562
Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn, Nicolas Pontes, C. Glavas
{"title":"Emotional intelligence and stress coping style in the foodservice industry in Brazil","authors":"Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn, Nicolas Pontes, C. Glavas","doi":"10.1080/15332845.2023.2153562","DOIUrl":"https://doi.org/10.1080/15332845.2023.2153562","url":null,"abstract":"Abstract The purpose of this study is to examine the relationship between emotional intelligence and stress coping style among foodservice employees in the Brazilian context. The sample consisted of 284 foodservice employees in the Brazilian industry. The results showed that the Brazilian context is different from previous contexts studied with twice as many people below 30 years old, unskilled labor, and a much higher turnover rate. Data also suggests that there are several different relationships between emotional intelligence and stress coping style, particularly when considering the moderating role of job characteristics in this relationship.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"212 - 238"},"PeriodicalIF":0.0,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48089086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effect of psychosocial safety climate and organizational justice on affective commitment: A study in the Algarve hotel sector during the COVID-19 pandemic 社会心理安全气候和组织公正对情感承诺的影响:2019冠状病毒病大流行期间阿尔加维酒店行业的研究
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-12 DOI: 10.1080/15332845.2023.2154035
J. Viseu, Stefanie Guerreiro, Saúl Neves de Jesus, Patrícia Pinto
{"title":"Effect of psychosocial safety climate and organizational justice on affective commitment: A study in the Algarve hotel sector during the COVID-19 pandemic","authors":"J. Viseu, Stefanie Guerreiro, Saúl Neves de Jesus, Patrícia Pinto","doi":"10.1080/15332845.2023.2154035","DOIUrl":"https://doi.org/10.1080/15332845.2023.2154035","url":null,"abstract":"Abstract Through the lens of the Job Demands-Resources (JD-R) model, this study aimed to analyze how psychosocial safety climate and organizational justice were related to: (a) work engagement through positive psychological capital (PsyCap); and (b) affective commitment through work engagement, in a sample of 217 hospitality workers of the Algarve (Portugal). Using structural equation modeling (SEM), it was observed that PsyCap partially mediated the relationship between organizational justice and work engagement, and that work engagement partially mediated the association between psychosocial safety climate and organizational justice, and affective commitment. The theoretical and practical implications of these results are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"320 - 345"},"PeriodicalIF":0.0,"publicationDate":"2022-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44157777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Organizational leisure benefits: a neglected signaling device in hospitality job advertisements? 组织休闲福利:酒店业招聘广告中被忽视的信号装置?
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-10 DOI: 10.1080/15332845.2023.2154031
Claudia Strassburger, F. Wachholz, M. Peters, M. Schnitzer, C. Blank
{"title":"Organizational leisure benefits: a neglected signaling device in hospitality job advertisements?","authors":"Claudia Strassburger, F. Wachholz, M. Peters, M. Schnitzer, C. Blank","doi":"10.1080/15332845.2023.2154031","DOIUrl":"https://doi.org/10.1080/15332845.2023.2154031","url":null,"abstract":"Abstract With employees’ leisure pursuit increasing, this study assesses the potential of organizational leisure benefits in hospitality job advertisements as a signal for otherwise non-observable attributes, like organizational leisure support and staff appreciation. Drawing upon signaling theory, a fictional job advertisement was created. A total of 210 job seekers were randomly assigned to different treatment versions. Higher perceptions of organizational attractiveness and increased intentions to apply were observed for versions including leisure benefits, confirming their role as a signaling device in the applicant attraction stage. The findings encourage human resource managers to exploit leisure benefits better to attract the brightest talent.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"266 - 295"},"PeriodicalIF":0.0,"publicationDate":"2022-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43491671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Treasure hunt: the quest for knowledge by hotel employees in Dubai, UAE 寻宝:阿联酋迪拜酒店员工对知识的追求
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-09 DOI: 10.1080/15332845.2023.2153555
Michael P. Newnham, Chris Dutt
{"title":"Treasure hunt: the quest for knowledge by hotel employees in Dubai, UAE","authors":"Michael P. Newnham, Chris Dutt","doi":"10.1080/15332845.2023.2153555","DOIUrl":"https://doi.org/10.1080/15332845.2023.2153555","url":null,"abstract":"Abstract Sharing and exchanging knowledge among workers in organizations has received considerable attention in the literature, whereas knowledge seeking attitudes and behavior are less reported. This paper presents findings from a qualitative study of knowledge seeking by hotel employees in Dubai, UAE. Distinctive characteristics of hotel workforces in Dubai are identified. Employees emphasized proactive knowledge seeking, rather than knowledge sharing. These findings highlight the importance of providing organizational support for pull learning approaches to employees’ knowledge acquisition, through technology-enabled microlearning practices. In this way, organizations are likely to benefit from greater employee satisfaction, retention, competence and productivity.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"167 - 190"},"PeriodicalIF":0.0,"publicationDate":"2022-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43148028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Using emotional intelligence and personal coping strategies to achieve work family balance in frontline hotel employees 运用情商和个人应对策略使酒店一线员工实现工作与家庭的平衡
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-08 DOI: 10.1080/15332845.2023.2154032
M. Ganesh, S. Ganesh
{"title":"Using emotional intelligence and personal coping strategies to achieve work family balance in frontline hotel employees","authors":"M. Ganesh, S. Ganesh","doi":"10.1080/15332845.2023.2154032","DOIUrl":"https://doi.org/10.1080/15332845.2023.2154032","url":null,"abstract":"Abstract The study aims to understand the influence of Emotional Intelligence (EI) on Work-Family Conflict (WFC), Work-Family Enrichment (WFE), Family-Work Conflict (FWC) and Family-Work Enrichment (FWE) and the mediating effect of Ways of Coping (WOC) on these relationships. Standardized questionnaires were used to collect data from 498 frontline hotel employees. Correlation test, hierarchical multiple regression and Sobel’s test were used for data analyses. Results showed that EI had a negative impact on FWC and positive impact on both FWE and WFE, EI influenced all the WOC except Escape-Avoidance. Mediation analyses confirmed the role of most of the coping strategy dimensions as key mediators.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"296 - 319"},"PeriodicalIF":0.0,"publicationDate":"2022-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48429101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Transformational leadership and customer OCB: The mediating role of job involvement among Ghanaian budget family hotel employees 转变型领导与客户OCB：加纳经济型家庭酒店员工工作参与的中介作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-11-18 DOI: 10.1080/15332845.2023.2127051
E. M. Azila-Gbettor
{"title":"Transformational leadership and customer OCB: The mediating role of job involvement among Ghanaian budget family hotel employees","authors":"E. M. Azila-Gbettor","doi":"10.1080/15332845.2023.2127051","DOIUrl":"https://doi.org/10.1080/15332845.2023.2127051","url":null,"abstract":"Abstract The study investigates the mediation effect of job involvement on the link between transformational leadership and customer OCB of family employees of budget family hotels in Ghana. Six hundred and thirty-five employees were selected using convenience sampling technique. The Partial least square-based structural equation modeling (PLS-SEM) was used to analyzed data. Results of the study reveal that transformational leadership positively predicts both job involvement and customer OCB. Job involvement also positively predicts customer OCB. Finally, job involvement positively mediates the relationship between transformational leadership and OCB-C. Management of budget family hotels should continually monitor and enhance TL behaviors of managers to reinforce appropriate behaviors among their employees.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"120 - 142"},"PeriodicalIF":0.0,"publicationDate":"2022-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41441115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
"I want to get even before I quit." Bullying, counterproductive work behavior, and turnover intention among kitchen professionals “我想在辞职前扳回一局。”厨房专业人员恃强凌弱、反生产行为与离职意向
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-11-16 DOI: 10.1080/15332845.2023.2126957
E. Roh, Crina O. Tarasi, Eugen M. Popa
{"title":"\"I want to get even before I quit.\" Bullying, counterproductive work behavior, and turnover intention among kitchen professionals","authors":"E. Roh, Crina O. Tarasi, Eugen M. Popa","doi":"10.1080/15332845.2023.2126957","DOIUrl":"https://doi.org/10.1080/15332845.2023.2126957","url":null,"abstract":"Abstract While bullying is an on-going phenomenon in the workplace, the scope and magnitude vary considerably depending on occupation, business segment, and activity sector. This research investigates the impact of bullying (psychological harassment, threat to professional status and social isolation) on counterproductive work behavior (CWB). Participants were 309 kitchen employees recruited from 12 luxury hotels located in Seoul, South Korea. The study found that all three forms of bullying affect CWB toward the organization (CWB-O) as well as people (CWB-P). Furthermore, CWB-O and CWB-P are associated with turnover intentions. Implications for practices in human resources and hospitality management are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"71 - 96"},"PeriodicalIF":0.0,"publicationDate":"2022-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46459157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The role of human resources practices and branding in the hotel industry in Dubai 人力资源实践和品牌在迪拜酒店业的作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-10-27 DOI: 10.1080/15332845.2023.2126927
Noela Michael, I. Michael, A. Fotiadis
{"title":"The role of human resources practices and branding in the hotel industry in Dubai","authors":"Noela Michael, I. Michael, A. Fotiadis","doi":"10.1080/15332845.2023.2126927","DOIUrl":"https://doi.org/10.1080/15332845.2023.2126927","url":null,"abstract":"Abstract Given the need for qualitative research on human resource (HR) practices, this study explores and demonstrates the interrelated HR practices around motivating, engaging, and retaining employees. It employs in-depth interviews to explore such practices adopted by 4- and 5- star hotels in Dubai. The findings reveal that HR practices are classified within employer branding and internal branding and directed toward hotel and destination brand image enhancement. This study offers destination managers with HR practices that contribute to enhancing the hotel and the destination brand.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"1 - 25"},"PeriodicalIF":0.0,"publicationDate":"2022-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42143330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Hotel workers’ perceptions on soft and hard skills in Porto, Portugal 葡萄牙波尔图酒店员工对软技能和硬技能的看法
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-10-18 DOI: 10.1080/15332845.2023.2126956
Carla Magalhães, Arthur Araújo, Isabel Andrés Marques
{"title":"Hotel workers’ perceptions on soft and hard skills in Porto, Portugal","authors":"Carla Magalhães, Arthur Araújo, Isabel Andrés Marques","doi":"10.1080/15332845.2023.2126956","DOIUrl":"https://doi.org/10.1080/15332845.2023.2126956","url":null,"abstract":"Abstract The present study assesses hotel workers’ perceptions regarding their soft and hard skills, during COVID-19 pandemic. To this end, data were collected through a survey applied to 4 and 5 star hotel workers in the Historical Center of Porto (Portugal). The results show that workers have a generally positive perception on their skills, especially in the case of teamwork, interpersonal relationship and flexibility (soft skills). Digital competencies (hard skills), present the lowest level of confidence. Data also show that essential competencies are rarely provided by the employer. Moreover, the evaluation of workers with a higher education degree only differs significantly regarding hard skills (linguistic).","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"49 - 70"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46891385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment 酒店业工作强度、倦怠与工作生活质量:心理超然的调节作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-10-10 DOI: 10.1080/15332845.2023.2126929
Hannah Vivian Osei, F. Asiedu-Appiah, Rhoda Owusu Ansah
{"title":"Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment","authors":"Hannah Vivian Osei, F. Asiedu-Appiah, Rhoda Owusu Ansah","doi":"10.1080/15332845.2023.2126929","DOIUrl":"https://doi.org/10.1080/15332845.2023.2126929","url":null,"abstract":"Abstract As work intensity continues to become one of the challenging issues at work, the need to understand the consequences and the pathways as well as the boundary conditions, become very important. Drawing on the Job Demand-Resource (JD-R) theory, this study examines how work intensity affects the quality of work life (QWL) through burnout and examines the moderating role of psychological detachment in the relationship between burnout and QWL. Data was collected from 400 frontline workers and supervisors from 30 hotels and analyzed using the Hayes Process Macros and AMOS. The study found that work intensity negatively affects QWL and this relationship was mediated by burnout. Psychological detachment did not moderate the relationship between burnout and QWL.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"26 - 48"},"PeriodicalIF":0.0,"publicationDate":"2022-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42040287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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