Emotional intelligence and stress coping style in the foodservice industry in Brazil

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-14 DOI:10.1080/15332845.2023.2153562

Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn, Nicolas Pontes, C. Glavas

引用次数: 0

Abstract

Abstract The purpose of this study is to examine the relationship between emotional intelligence and stress coping style among foodservice employees in the Brazilian context. The sample consisted of 284 foodservice employees in the Brazilian industry. The results showed that the Brazilian context is different from previous contexts studied with twice as many people below 30 years old, unskilled labor, and a much higher turnover rate. Data also suggests that there are several different relationships between emotional intelligence and stress coping style, particularly when considering the moderating role of job characteristics in this relationship.

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巴西餐饮业的情商与压力应对方式

摘要本研究的目的是检验巴西背景下餐饮服务员工的情商与压力应对方式之间的关系。该样本由284名巴西餐饮业员工组成。研究结果表明，巴西的背景与之前对30岁以下人群的研究有所不同年龄大，劳动力不熟练，流动率高得多。数据还表明，情商和压力应对方式之间存在几种不同的关系，特别是当考虑到工作特征在这种关系中的调节作用时。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement