Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-10-10 DOI:10.1080/15332845.2023.2126929

Hannah Vivian Osei, F. Asiedu-Appiah, Rhoda Owusu Ansah

引用次数: 3

Abstract

Abstract As work intensity continues to become one of the challenging issues at work, the need to understand the consequences and the pathways as well as the boundary conditions, become very important. Drawing on the Job Demand-Resource (JD-R) theory, this study examines how work intensity affects the quality of work life (QWL) through burnout and examines the moderating role of psychological detachment in the relationship between burnout and QWL. Data was collected from 400 frontline workers and supervisors from 30 hotels and analyzed using the Hayes Process Macros and AMOS. The study found that work intensity negatively affects QWL and this relationship was mediated by burnout. Psychological detachment did not moderate the relationship between burnout and QWL.

查看原文本刊更多论文

酒店业工作强度、倦怠与工作生活质量:心理超然的调节作用

摘要随着工作强度继续成为工作中具有挑战性的问题之一，了解后果、途径以及边界条件的必要性变得非常重要。本研究借鉴工作需求资源理论，考察了工作强度如何通过倦怠影响工作生活质量，并考察了心理超然在倦怠与工作生活质量关系中的调节作用。数据来自30家酒店的400名一线员工和主管，并使用Hayes Process Macros和AMOS进行分析。研究发现，工作强度对QWL有负面影响，这种关系是由倦怠介导的。心理超然并没有调节倦怠与QWL之间的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement