Treasure hunt: the quest for knowledge by hotel employees in Dubai, UAE

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-12-09 DOI:10.1080/15332845.2023.2153555

Michael P. Newnham, Chris Dutt

引用次数: 2

Abstract

Abstract Sharing and exchanging knowledge among workers in organizations has received considerable attention in the literature, whereas knowledge seeking attitudes and behavior are less reported. This paper presents findings from a qualitative study of knowledge seeking by hotel employees in Dubai, UAE. Distinctive characteristics of hotel workforces in Dubai are identified. Employees emphasized proactive knowledge seeking, rather than knowledge sharing. These findings highlight the importance of providing organizational support for pull learning approaches to employees’ knowledge acquisition, through technology-enabled microlearning practices. In this way, organizations are likely to benefit from greater employee satisfaction, retention, competence and productivity.

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寻宝:阿联酋迪拜酒店员工对知识的追求

摘要组织中员工之间的知识共享和交流在文献中受到了相当大的关注，而对知识寻求态度和行为的报道较少。本文介绍了对阿联酋迪拜酒店员工寻求知识的定性研究结果。确定了迪拜酒店员工的独特特征。员工强调积极主动地寻求知识，而不是分享知识。这些发现强调了通过技术支持的微学习实践，为员工获取知识的拉动式学习方法提供组织支持的重要性。通过这种方式，组织可能会从更高的员工满意度、忠诚度、能力和生产力中受益。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement