2017 International Conference on Service Systems and Service Management最新文献

{"title":"On prediction of grouped users' trip based on massive sequence data","authors":"Mengna Bai, Lu Feng, Hua Yuan, Yu Qian","doi":"10.1109/ICSSSM.2017.7996298","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996298","url":null,"abstract":"Prediction of the behavior of the grouped users in the future is a meaningful research question. In this paper, we take the transit users as an example to introduce the phase space reconstruction method and use the massive sequence data to model the large-scale system with a dynamic evolution model. At the same time, considering the shortcomings of the general prediction method in large data set, an inflection point method is proposed for the automatic selection of similar points before prediction. This method does not only reduce the computational complexity of similarity in prediction process, but also significantly improve the prediction effect. Experiments show that the method proposed in this paper provides a new idea for both system modeling and group behavior predicting by using mass sequence data.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128776777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research on the effect of customer relationships, service failure on customer behavior","authors":"Hu Haiqing, Qu Yan","doi":"10.1109/ICSSSM.2017.7996254","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996254","url":null,"abstract":"Service characteristic of invisibility, heterogeneity, concurrency, which increases the chance of failures, existing research thinks that good customer relationship can influence customer behavior after the service failure, ease service failure loss, but there are also study points out the customer relationship will strengthen negative reaction of service failure. Based on two-dimensional construct idea about customer's Personality-relatedness and Reciprocity features (Kaltcheva 2012), the article introduced service recovery variables, and studied customer relationships, service failure effect on the customer behavior. The study found that customer relationship has certain influence on the probability of silent exit, destructive voice of customer after service mistakes appear. The research extended the customer relationship and customer service mistakes reaction model, the results has important practical guiding significance to save service failure losses of the service industry, ensure satisfaction and loyalty of customer, and maintain enterprise brand.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129239172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Optimal pricing decisions for closed-loop supply chain with different disposal responsibilities","authors":"Shuting Xu, L. Shangguan, Zhe Tan, Jiajing Lu, Z. Miao","doi":"10.1109/ICSSSM.2017.7996150","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996150","url":null,"abstract":"This paper studies the optimal pricing decisions with three players e.g. the OEM, government, and the customers, when considering different disposal responsibilities in a closed-loop supply chain. For OEM, we propose the equilibrium price of new products when OEM faces different regulations of trade-in subsidy from the government respectively. Some factors such as discount of customer residual valuation for used products and proportion of the trade-in subsidy undertaken by the firm which influence the equilibrium price are also discussed in this paper. Finally, based on the equilibrium price of new products in different circumstances, we also make a further discussion to get more meaningful managerial insights.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129716054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"On building causal networks for Chinese stock market understanding","authors":"Wenjin Tang, Hui Bu","doi":"10.1109/ICSSSM.2017.7996308","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996308","url":null,"abstract":"This study proposes a causal network construction method based on Granger causality test rather than correlation coefficient to investigate the inherent structure of the stock market. We analyze the characteristics, community structure and nodes' influence of the network formed following our method. Furthermore, this study investigates the reasons why the stock market performs a certain relationship among stocks and why some stocks can be important in the stock market. This is the first paper tries to illustrate the mechanism of stock network. This paper proposes a new way to analyze the formation reasons of community structure and important nodes of the stock market, which integrates complex networks and financial econometric methods. This paper conducts empirical study for Chinese stock market to illustrate the usefulness and advantage of our new methods. The empirical results show that it is the pricing factors such as yearly abnormal returns, price volatility, price level and leverage that drives the stocks rather than industry sector. Our study provides new evidence to help us understand the stock market and stock pricing. Particularly, the results of this paper can help understand the sector rotation effect in the stock market.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117212464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intervention experiment research on college students' interpersonal relationship by solution-focused group counseling","authors":"Y. Bao, Fangwei Zhu","doi":"10.1109/ICSSSM.2017.7996234","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996234","url":null,"abstract":"Objective explore the effect that solution-focused group counseling improve college students' interpersonal relationship; Methods the group members are recruited by campus radio, Internet, posters and other forms, 36 students are selected by using comprehensive diagnosis scale of interpersonal relationship, and the pairings are divided into experimental group and control group, each group are 18 people. The experimental group is implemented by the solution-focused group counseling, the experimental and control group are posttest after the solution-focused group counseling finish. Results the pretest results showed that there are no significant differences between the experimental group and the control group in the comprehensive diagnosis scale of interpersonal relationship, the posttest results show that there are significant difference between the experimental group and the control group in the comprehensive diagnosis scale of interpersonal relationship (t=−3.569, (P<0.01), in intra-group comparison, there are significant difference in pretest and posttest results in comprehensive diagnosis scale of interpersonal relationship in experimental group (t=21.000, P<0.05), and there are no significant difference in pretest and posttest results in comprehensive diagnosis scale of interpersonal relationship in control group. Conclusion solution-focused group counseling is an effective way to improve the interpersonal relationship of college students, which can effectively improve the interpersonal relationship level of college students.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115762037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Drivers and consequences of Green supply chain management: An empirical examination","authors":"Qingyu Zhang, Helin Ma, L. Weng, M. Cao","doi":"10.1109/ICSSSM.2017.7996161","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996161","url":null,"abstract":"Increasing institutional and technical pressures have caused enterprises to expand their focus into their green supply chain management in response to numerous interrelated economic, environmental and social challenges such as commodity prices, energy prices, climate change, increased environmental pollution, demand for transparency, and consumer awareness. This research is intended to empirically deepen our understanding of the drivers of green supply chain management (GSCM) practices and the environmental and economic performance of GSCM implementation in Chinese firms. This study confirms that (1) both internal and external drivers play a significant role in the implementation of GSCM practices; (2) green purchase and investment recovery have a significant impact on firms' environmental and economic performance; (3) with the improvement of the firms' environmental performance, their economic performance will improve.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132512722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Application of asset securitization and block chain of Internet financial firms: Take Jingdong as an example","authors":"Xiao Wan, Zheming Lu, Qingfan Hu, M. Yu","doi":"10.1109/ICSSSM.2017.7996275","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996275","url":null,"abstract":"The rapid spread of the Internet in China is also changing people's consumption habits and lifestyle, small to food and entertainment, large to the defense industry, the Internet has been integrated into every corner of China's economic industry. With the Internet consumption of consumer spending and the promotion of consumer ideas, China's Internet consumer financial market came into being and achieved rapid development. There is a unique advantage in Internet consumer finance in a large number of individual customers in the consumption habits, spending power and other aspects of the information, breaking the information monopoly of the traditional consumer finance institutions. Therefore, in the market most of the Internet companies, including Jingdong, Baidu and so began to lay a large-scale Internet banking business. In the process of large-scale development of capital and credit business on the Internet financial platform, they need for a large amount of funds. The traditional financing model has been unable to meet the needs of the rapid expansion of the industry, so following the traditional equity and debt financing, asset securitization opens up an innovative way of financing channels to solve the problem of financing platform to bring a new way of thinking. However, in the process of asset securitization, there are many problems in the bottom of the asset management process, and block chain technology in the process of application, just to help consumer financial services companies to achieve asset fidelity, reduce financing costs. And in asset management, you can ensure the authenticity of the underlying asset quality. In this paper, taking Jingdong as an example, this paper first introduces the concept of Accounts Receivable Backed Securitization(ARBS) of JD.com Consumer Credit Line, and the specific transaction process. Second, the introduction of the entire ABS cloud platform and the significance of the analysis. The last part introduces the block chain technology applied in the asset securitization of JD,mainly include the basic principles of block chain technology, the necessity of application in ABS and the application prospect in future financial industry.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131476029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An empirical study on online takeaway platform continuance intention based on expectation confirmation model","authors":"Yucheng Du, Huangda He","doi":"10.1109/ICSSSM.2017.7996269","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996269","url":null,"abstract":"With the development of online takeaway platform (OTP), research on OTP continuance has emerged as a new frontier among information system and marketing field. This study develops an integrated model to research OTP continuance intention based on expectation confirmation model. The proposed model is empirically evaluated using an online survey of 269 effective respondents. The results show that confirmation is positively related to perceived factors and satisfaction. Information quality is found to have a direct impact on continuance intention while service quality has an important influence on satisfaction. At last, this paper proposes several strategic suggestions for OTP managers to improve continuance intention effectively.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128199566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An improved multi-objective memetic algorithm for bi-objective permutation flow shop scheduling","authors":"Zhekun Zhao, Xue-qing He, Feng Liu","doi":"10.1109/ICSSSM.2017.7996154","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996154","url":null,"abstract":"A permutation flowshop scheduling problem of optimizing the makespan and the total flow time, which can be expressed as Fm|prum|(Cmax, ΣCi), is considered in this paper. An improved multi-objective memetic algorithm (IMOMA) is proposed due to the NP-hardness of the problem. In order to effectively trade-off between two objectives, we propose a NEH and LR heuristic based initialization strategy and a powerful local search strategy, in the searching framework of memetic algorithm. Finally, we perform computational experiments by solving ten largest scale instances of Taillard benchmarks, with 500 jobs and 20 machines. The results demonstrate that the proposed IMOMA outperforms the NEHFF heuristic and two state-of-the-art evolutionary multi-objective algorithms, NSGA-II and MOEA/D with respect to convergence and diversity.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121517502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The optimization of the workflow in low-temperature distribution center based on Petri Net","authors":"Shaofei Cui, Xiangchen Dong","doi":"10.1109/ICSSSM.2017.7996187","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996187","url":null,"abstract":"The optimization of the low-temperature distribution center process can not only reduce the risk of products deterioration in circulation, but also lower the energy consumption and environmental pollution during the running of low-temperature distribution center. The paper firstly introduces the major process of low-temperature distribution center, and establishes the Petri Net of low-temperature distribution center based on the overall flow chart. Next, the paper decomposes the overall process into independent and purposive flow units, builds corresponding incidence matrix, and analyzes the relationship between different flow units through Petri Net. Then, we find out the flow units where “conflict” and “synchronous” coexisting, the paper analyzes the key flow units that influence the efficiency of overall flow and proposes optimization scheme for key units. Finally, the paper uses Visual Object Net++ software's built-in simulation function to calculate two Petri Net before and after optimization, quantifies optimized result.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"377 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115048409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}