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An empirical study of the impact of medical skills description of doctors on Online Healthcare Inquiry users' trust 医生医疗技能描述对在线医疗查询用户信任影响的实证研究
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996259
Fan Jing, Huang Xuemei
{"title":"An empirical study of the impact of medical skills description of doctors on Online Healthcare Inquiry users' trust","authors":"Fan Jing, Huang Xuemei","doi":"10.1109/ICSSSM.2017.7996259","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996259","url":null,"abstract":"Online Healthcare Inquiry (OHI) is an increasingly popular area in medical activities. It is designed to provide convenience and information for users' medical decision-making. However, through our pre survey, we found that many users asserted that the effects of OHI were limited and they often consulted more than one doctors for a specific problem due to their low trust in the skills of doctors. In this work, according to the social recognized theory, we explored the impacts of antecedent variables of trust, different levels of doctors' medical skills description (Level of CTE medical skills description: hospital classification, title of doctors and healing efficacy) on users' trust The results supported our hypotheses that the more detailed information the OHI providers represented, the more trust OHI users will have. The findings not only presented interesting implications for OHI design but also offered an opportunity to increase the OHI's influence on users' medical decision-making.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"88 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126307620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Research on video platform competition considering quality difference and network externality 考虑质量差异和网络外部性的视频平台竞争研究
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996195
Guan Shiyun, Zhang Yulin, Xue Jin
{"title":"Research on video platform competition considering quality difference and network externality","authors":"Guan Shiyun, Zhang Yulin, Xue Jin","doi":"10.1109/ICSSSM.2017.7996195","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996195","url":null,"abstract":"Based on the network externalities, this paper constructs a Hotelling model to study the quality competition between pay video platform and free video platform. Result finds that, only when the intensity of self-network externality is high as well as consumers are less bored with advertising, or when the intensity of self-network externality is low and consumers are extremely tired of advertising, the program quality and profit of pay video platform will be higher than the free one. Otherwise, the program quality and profit of the free video platform will be higher.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130669656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Price-rate tradeoff in a service system with two servers 具有两台服务器的服务系统中的价格-速率权衡
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996125
Junchang Wang, Lingdi Liu, Deju Xu
{"title":"Price-rate tradeoff in a service system with two servers","authors":"Junchang Wang, Lingdi Liu, Deju Xu","doi":"10.1109/ICSSSM.2017.7996125","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996125","url":null,"abstract":"The main goal of our study is to find the optimal service rate and service price to retain customers in a 2-servers service system where customers may flow to the quicker server. In common queuing systems, the initial demand is divided into equal demands to each server. But, when customers are wait too long in a queue, they may turn to join another queue which have an impact on effective arriving rate of each queue. We study this kind of phenomenon from a queueing game theoretic point of view. We start with studying the equilibrium performances in a general M/M/2 service system where customers join a single queue. Then we extent the results to the target service system and obtain the optimal service rate and service price of the system. Some sensitivity analysis are also included in this paper.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133661638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Intelligent Port Data Management Systems to improve capability 智能港口数据管理系统，以提高能力
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996283
H. Chan, Shuojiang Xu
{"title":"Intelligent Port Data Management Systems to improve capability","authors":"H. Chan, Shuojiang Xu","doi":"10.1109/ICSSSM.2017.7996283","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996283","url":null,"abstract":"From operations management's point of view, the nature of business models is the tool for knowing data, processing data and extracting value from data. Recently many studies advocate big data research which one common object to bring in intelligence from the huge amount of data. Nevertheless, owing to the characteristics of unstructured data, extracting the value in the big data still requires further research. This paper demonstrates a case study on container throughput forecasting model based on previous socio-economic data. The objective is to create an intelligent logistics centre for port operations. First, descriptive statistics has been conducted to describe the potential influencing factors. And then a variable selection process was applied to confirm the variables which will be included in the forecasting model. Then a forecasting model can be built by support vector machine algorithm. To evaluate the performance of the proposed method, other forecasting models were used, and the results showed that the proposed method outperform other common models, and also has the ability to help the stakeholders to make decisions.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132165980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Cultural difference: Can it influence University rankings? 文化差异:会影响大学排名吗?
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996221
Mingxia Lv
{"title":"Cultural difference: Can it influence University rankings?","authors":"Mingxia Lv","doi":"10.1109/ICSSSM.2017.7996221","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996221","url":null,"abstract":"The present global higher educational milieu is typified by its preoccupation with rankings. The inter-connectedness that has resulted from globalization has facilitated methodization of higher education systems the world over. However, there are some important deficiencies of university ranking indexes such as taking into account the whole university as a single unit without differentiating according to different fields of study or research, being limited to some well-known universities, and not considering institutional characteristics such as size or age. This study aims to explore the leading global university rankings to determine the differences in terms of their ranking criteria, main indicators, modeling choices, and the effects of these on the rankings. By using the general method of statistics, we try to analysis the weight difference of the main indicators of the university rankings from a cultural perspective. We considered that the cultural differences fundamentally lead to the deviation of the weight difference of the indicators; constituting the direction deviation from the method and impacting the stability of the rankings from the result.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"427 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132405322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The productivity performance of enterprise IT investment and the moderating effect of staff - based on the evidence of manufacturing listed companies 企业IT投资的生产力绩效与员工的调节作用——基于制造业上市公司的实证研究
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996202
Cao Haidong, L. Tao
{"title":"The productivity performance of enterprise IT investment and the moderating effect of staff - based on the evidence of manufacturing listed companies","authors":"Cao Haidong, L. Tao","doi":"10.1109/ICSSSM.2017.7996202","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996202","url":null,"abstract":"Aiming at the problem of the effect of information technology and its impact on the performance of the manufacturing industry. Based on the existing research, we sets information hardware and software investment as explanatory variables, the number of highly educated employees as the moderator variables, the enterprise performance as the explanatory variables. This paper makes an empirical study of listed companies in manufacturing industry, the result shows that informationization hardware investment has a positive impact on enterprise performance, informationization software investment has a negative effect on enterprise performance. Besides, high degree employees will play a positive role in moderating the relationship between informatization hardware capital and enterprise performance, promote the positive effect on performance. On the contrary, the high degree employees plays a negative moderating role in the relationship between capital and enterprise information software performance, reduce the negative impact on the company's performance, so the highly educated staff affects the enterprise performance from the two path, and eventually promote to improve the performance of the company.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"515 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116213622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The impact of venture capital on corporate performance 风险投资对公司绩效的影响
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996252
Ningyue Liu, Zitong Huang
{"title":"The impact of venture capital on corporate performance","authors":"Ningyue Liu, Zitong Huang","doi":"10.1109/ICSSSM.2017.7996252","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996252","url":null,"abstract":"Using the data of firms listed on the Growth Enterprises Market Board (GEM) in China from 2009 to 2014, this paper investigates the influence of venture capital (VC) on corporate performance from three time dimensions—pre-IPO, post-IPO, and from pre-IPO to post-IPO. First, our findings indicate that China's GEM market also has “IPO Effect”, which is consistent with foreign capital markets that there is a general decline trend of corporate performance after IPO. Furthermore, before IPO, VC-backed enterprises have better corporate performance than those Non-VC-backed enterprises, but this is mainly due to the high earnings management level manipulated by VC. Finally, after IPO, corporate performance of VC backed enterprises is lower than that of Non-VC-backed enterprises. The results show that VC's participation will increase the decline level of performance from pre-IPO to post-IPO. These research results are of great importance to the guidance of Chinese venture capital towards a healthy direction.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128681630","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The value co-creation modes selection based on crowdsourcing 基于众包的价值共创模式选择
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996156
Li Zhong, Xingzheng Ai
{"title":"The value co-creation modes selection based on crowdsourcing","authors":"Li Zhong, Xingzheng Ai","doi":"10.1109/ICSSSM.2017.7996156","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996156","url":null,"abstract":"Based on the variety of crowdsourcing modes and the interaction between users, we construct three modes—no co-created participant, no expert, some experts. We identified the valid mechanism for firm and users to choose the best co-creation mode. The results show that (i) when the potential user is enough, they are not involved in co-creation; when the potential user is less, both firm and users prefer to participate in co-creation, (ii) the co-creation mode selecting depends on the degree of effort transposition and the number of users. When the degree of effort transposition is large but the number of potential users is very small, the firm and users choose “no experts” co-creation mode. On the contrary, they choose “some experts” co-creation mode.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"230 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132807726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Household savings rates and housing prices in China—Based on cohort analysis 中国居民储蓄率与房价——基于队列分析
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996237
Liang Miao, Zhu Zhengxuan
{"title":"Household savings rates and housing prices in China—Based on cohort analysis","authors":"Liang Miao, Zhu Zhengxuan","doi":"10.1109/ICSSSM.2017.7996237","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996237","url":null,"abstract":"Based on the perspective of cohort analysis, this paper examines the empirical relationship between housing prices and household savings rates in China by using family tracking survey data (CFPS) as sample. We find that the appreciation of housing prices can lead to household savings rates to decline, and changes in housing prices by 1 unit produce decreases in household savings rates by 2.2 units, the robust tests support our conclusions. The age curve of savings rates shows that the savings rates of the elder cohort is lower than that of the younger cohort, which is in accordance with life-cycle theory.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"1992 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125699274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Gender discrimination misconducts perceived by female workers of Vietnamese industries 越南工业女工认为存在性别歧视的不当行为
2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996232
Pei-Kuan Lin, Tri Tran, Pao-Cheng Lin, Shao-yu Li
{"title":"Gender discrimination misconducts perceived by female workers of Vietnamese industries","authors":"Pei-Kuan Lin, Tri Tran, Pao-Cheng Lin, Shao-yu Li","doi":"10.1109/ICSSSM.2017.7996232","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996232","url":null,"abstract":"The purpose of this study was to investigate how Vietnamese female workers from various industries perceived gender discrimination and how they reacted against gender discrimination misconducts at workplace. A survey questionnaire was designed and distributed to 450 respondents. Structural Equation Modeling (SEM) was employed as statistical methods to analyze the relationships and mediating effect among the variables. Several implications were proposed at the end of the text based upon the research findings.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123602297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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