Total Quality Management & Business Excellence最新文献_第9页

Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria 组织学习在尼日利亚制造企业全面质量管理与创新关系中的中介作用和组织文化的调节作用

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-10-31 DOI: 10.1080/14783363.2022.2138313

K. Shuaib, Zhen He

{"title":"Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria","authors":"K. Shuaib, Zhen He","doi":"10.1080/14783363.2022.2138313","DOIUrl":"https://doi.org/10.1080/14783363.2022.2138313","url":null,"abstract":"The study examines the impact of total quality management (TQM) practices on innovation, with a mediating effect of the moderating role of organisational learning and organisational culture among Nigeria's manufacturing companies. Similarly, the study applied a survey instrument tof 459 manufacturing companies in Lagos, Ogun, and Osun states, Nigeria. The Partial Least Squares (PLS3) path modelling approach was applied to test the conceptual model. The result shows that soft and hard TQM practices are positively and significantly associated with innovation among Nigeria's manufacturing companies. Similarly, organisational learning mediated the relationship between soft and hard TQM practices and organisational innovation. Finally, the results indicate that organisational culture has a negative and insignificant moderating effect on the relationship between soft quality management practices and innovation. However, the findings reported a positive and significant moderating relationship between hard TQM practices and manufacturing companies innovation in Nigeria. The study concludes that soft and hard TQM practices are essential determinants of innovation based on the findings. The study's major contribution is to understand better the mediating effect of organisational learning and the moderating role of organisational culture in the relationship between TQM practices and innovation, which have not been jointly investigated before.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77678439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown? 在新冠肺炎疫情封锁期间，情绪是否影响远程教育学生的满意度?

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-10-22 DOI: 10.1080/14783363.2022.2126307

F. Musella, Roberta Guglielmetti Mugion, S. Zanda, M. Renzi

引用次数: 0

Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study 质量4.0的好处、挑战、关键成功因素和动机——一项定性的全球研究

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-09-12 DOI: 10.1080/14783363.2022.2113737

J. Antony, Olivia McDermott, M. Sony, Aidan Toner, S. Bhat, E. Cudney, M. Doulatabadi

{"title":"Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study","authors":"J. Antony, Olivia McDermott, M. Sony, Aidan Toner, S. Bhat, E. Cudney, M. Doulatabadi","doi":"10.1080/14783363.2022.2113737","DOIUrl":"https://doi.org/10.1080/14783363.2022.2113737","url":null,"abstract":"Purpose – Quality 4.0 (Q4.0) is nascent, but many organisations have started their journeys on Q4.0. This study seeks to investigate the real-time organisational benefits and motivations for deploying Q4.0 and understand current Q4.0 initiatives along with the skills, challenges, and critical success factors required to implement Q4.0. Design/methodology/approach – A qualitative interview approach was utilised by interviewing a global panel of senior management, and operational excellence professionals from leading companies deploying Q4.0. Findings – This study provides a theoretical base for the organisational adoption of Q4.0 and understanding the benefits, challenges, critical success factors, motivations, and skillsets required. The challenges to Q4.0 identified include gaining management commitment to invest in technology and guide the organisational strategy to implement Q4.0. The skillset required for Q4.0 includes data science, data analysis, and knowledge of Industry 4.0 technology in order adapt to the increased world of digitalisation and smart factories. Research limitations – Most of the interviewees who participated in this study represent four continents. There is an opportunity for a detailed longitudinal study, analysis, and case studies in individual organisations. Originality/value – This is the first global study on Q4.0 that captures the viewpoints of senior management professionals deploying Q4.0.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91271340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering 你为什么不放过这个过程呢?探索触发篡改的情感、动机和认知机制

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-08-21 DOI: 10.1080/14783363.2022.2112514

Magdalena Smeds, Jason M. Martin, Mattias Elg, I. Gremyr

{"title":"Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering","authors":"Magdalena Smeds, Jason M. Martin, Mattias Elg, I. Gremyr","doi":"10.1080/14783363.2022.2112514","DOIUrl":"https://doi.org/10.1080/14783363.2022.2112514","url":null,"abstract":"Quality management focuses on improvements aimed at enhancing the value created for various stakeholders. However, actions taken in response to a perceived problem sometimes lead to an inferior result rather than an improvement. Such actions have been denoted tampering. As an example, natural variation might unnecessarily be perceived as a problem, where the best way to handle that ‘problem’ would be to not act at all. However, for someone trained in quality management and striving for improvement, doing nothing might be more challenging than acting. The research question studied in this paper is: How do emotional, motivational and cognitive mechanisms influence tampering in problem-solving situations? Through interviews with 17 respondents, 33 tampering situations were identified and analysed. The findings describe emotional, motivational and cognitive mechanisms that lead individuals to take actions leading to tampering. Some examples of these mechanisms are fear of the consequences of not acting, feelings of guilt if not acting to resolve a problem, and taking actions based on experiences of past problem-solving. To counteract this, it is advised to set aside time for reflections before starting problem-solving and to establish an environment encouraging of reflections.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86683447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain 批判性思维、动态能力和项目绩效:持续改进项目领域的经验证据

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-08-16 DOI: 10.1080/14783363.2022.2111994

Jorge Iván Pérez Rave, R. Guerrero, A. S. Vallina, Favián González Echavarría

{"title":"Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain","authors":"Jorge Iván Pérez Rave, R. Guerrero, A. S. Vallina, Favián González Echavarría","doi":"10.1080/14783363.2022.2111994","DOIUrl":"https://doi.org/10.1080/14783363.2022.2111994","url":null,"abstract":"Most continuous improvement (CI) initiatives fail, and most proposals discovering critical success factors of CI focus on the organisational level. There is little empirical evidence supporting these factors at the CI project level. Moreover, current suggestions do not show a dominant set of factors influencing the performance of the CI project. This study empirically investigates the relationships between critical thinking (CT), dynamic capabilities (DC), and project performance (PP) in the CI project domain. The sample consists of 64 projects (unit of analysis), one per organisation. We use PLS-SEM in R and control organisational factors (a binary variable representing top management commitment to the CI project). CT is positively related to DC, and DC is positively related to PP. Unlike previous works, our model focuses not on traditional ‘soft’ organisational factors or ‘hard’ project factors but cognitive factors (CT) and higher-order routines (DC) at the project level. This study extends the current explanation of why CI projects fail or succeed by incorporating CT (of the project team member) as an indirect antecedent of PP through the development of DC of the CI project. Managers and researchers on quality/project/operations management can find valuable insights in this paper to favour future CI initiatives.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81468643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Quality of an experience good: the interaction of price and advertising as a determining factor 质量体验好:价格与广告的互动是决定因素

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-08-16 DOI: 10.1080/14783363.2022.2112515

Ricardo Sellers-Rubio, F. Mas-Ruiz, Fernando Campayo-Sanchez

{"title":"Quality of an experience good: the interaction of price and advertising as a determining factor","authors":"Ricardo Sellers-Rubio, F. Mas-Ruiz, Fernando Campayo-Sanchez","doi":"10.1080/14783363.2022.2112515","DOIUrl":"https://doi.org/10.1080/14783363.2022.2112515","url":null,"abstract":"Abstract This paper analyses the product quality in terms of its price and company’s advertising investment. The central assumption is that the advertising investment of a collective brand member has a positive influence on its product quality until an advertising investment threshold is reached, after which the effect on product quality becomes negative. This change in the slope is explained because consumers perceive advertising effort as excessive, so they wonder if this means there’s a problem with the quality of the product. Advertising investment is curvilinearly related to product quality with a higher slope for products with low price than for those with high price, and positively related to products with moderate price. The results obtained from a sample of Spanish companies that operate in an experience goods industry (i.e. wineries) evidence the proposed relationships. These results reveal the importance of advertising investment for product quality in industries in which the signal of quality is not only reliant on the collective and individual brands; and also suggest the complexities of implementing such investment to get product quality in companies depending on their price.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80384385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Quality and asset management: conceptual compatibility towards sustainable infrastructures management 质量和资产管理:可持续基础设施管理的概念兼容性

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-07-31 DOI: 10.1080/14783363.2022.2105201

V. Sousa, I. Meireles

{"title":"Quality and asset management: conceptual compatibility towards sustainable infrastructures management","authors":"V. Sousa, I. Meireles","doi":"10.1080/14783363.2022.2105201","DOIUrl":"https://doi.org/10.1080/14783363.2022.2105201","url":null,"abstract":"Asset management has been gaining momentum in both academic and industry, but is it so distinct from other existing management philosophies? This research effort discusses the relation between asset and quality management, particularly for organizations managing (public) infrastructures, to highlight the similarities and differences between both and their role towards sustainable infrastructure development. The compatibility matrix developed demonstrates that, in conceptual terms, asset and quality management are highly similar in the scope of these organizations. As such, organizations implementing formal and certified asset management systems should assess the existing processes to avoid overlaps and make the best use of the experience accumulated. It also proposed the balance between performance and risk as the metric to measure the quality (or value, adopting the asset management concept) of management decisions. The growing recognition that infrastructures exist in highly complex uncertain contexts requires changing management decisions from choosing the options with the highest expected outcome to the options with the best balance between expected outcome and potential variability of the outcome. Finally, considering sustainability as the ultimate goal, the relation between quality and asset management is linked to the need for integrated infrastructure management by analysing sustainable mobility versus sustainable transport infrastructures.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78957530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lean and corporate social responsibility: a systematic literature review 精益与企业社会责任:系统文献综述

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-07-07 DOI: 10.1080/14783363.2022.2090920

A. Chiarini, Emanuela Conti, Peiyi Zhou

{"title":"Lean and corporate social responsibility: a systematic literature review","authors":"A. Chiarini, Emanuela Conti, Peiyi Zhou","doi":"10.1080/14783363.2022.2090920","DOIUrl":"https://doi.org/10.1080/14783363.2022.2090920","url":null,"abstract":"Companies have been adopting corporate social responsibility (CSR) practices to improve their competitiveness and performance. Lean production has been found to be able to boost green and other dimensions of CSR such as health and safety and social responsibility, and there is ever-growing research interest in lean and CSR. The primary purpose of this study is to analyze the current literature related to lean production and CSR, and to propose new avenues of research in this area. Thus, the study employed a systematic literature review approach. Hundred and twenty-one articles were selected, reviewed, and synthesized. The search included all years included in the databases until 2020. It was found that research has generally investigated lean and the environmental dimension of CSR, but only a limited amount of research has examined lean in relation to other CSR dimensions or directly to CSR as a whole. Research has particularly lacked in relation to lean performance, stakeholders, and the effects of lean on CSR at a more complex level. The findings reveal a relatively high degree of compatibility between lean, its tools and methods, and CSR, particularly the environmental and safety dimensions of CSR.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74478891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Corporate social responsibility and firm performance 企业社会责任与企业绩效

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-07-04 DOI: 10.1080/14783363.2022.2092467

Inayat Khan, Ming Jia, Xue Lei, Ruiyang Niu, Javed Khan, Zelin Tong

{"title":"Corporate social responsibility and firm performance","authors":"Inayat Khan, Ming Jia, Xue Lei, Ruiyang Niu, Javed Khan, Zelin Tong","doi":"10.1080/14783363.2022.2092467","DOIUrl":"https://doi.org/10.1080/14783363.2022.2092467","url":null,"abstract":"Building on the stakeholder-management and legitimacy literature, we argue that concern about stakeholders’ reactions may cause firms to keep silent about their charitable donations. This study attempted to determine the influence of silent charitable donations on firm performance and its size and CEO salary. The sample of this study was listed non-state-owned enterprises (non-SOE) in China from 2009 to 2015 that make donations and do not include these philanthropic donations information in CSR reports. Data were collected from multiple sources, including the CSMAR database and the annual and CSR reports of the selected firms. The regression model was used to test the main effect. Results show that the silent donations of firms positively influence their performance. Moreover, firm size and CEO salary oppositely moderate the relationship between silent donations and firm performance. This study advances our understanding of how and under what conditions non-SOEs make silent charitable donations and enhance their performance by highlighting the important role of these donations, thereby contributing to the literature on corporate social responsibility and silent charitable donations.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87570628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Research on the impact of consumer forgiveness on consumer continuous trust 消费者宽恕对消费者持续信任的影响研究

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-06-27 DOI: 10.1080/14783363.2022.2092468

Jiahua Wei, Sai Zhu, Hui-Fen Lu, Chao Li, Zhiping Hou, Xiaorui Zhou

{"title":"Research on the impact of consumer forgiveness on consumer continuous trust","authors":"Jiahua Wei, Sai Zhu, Hui-Fen Lu, Chao Li, Zhiping Hou, Xiaorui Zhou","doi":"10.1080/14783363.2022.2092468","DOIUrl":"https://doi.org/10.1080/14783363.2022.2092468","url":null,"abstract":"Online shopping has become an important part of people’s life, but the current academic circles still lack attention to online shopping service recovery. Based on the online shopping service recovery scenario, this study takes the scenario experiment as the research method, discusses the influence mechanism of consumer continuous trust from the perspective of compensation and consumer forgiveness, and tests the moderating effect of online store reputation. Through empirical research, this paper obtains the following research findings: Both utilitarian compensation and spiritual compensation have a positive impact on consumer forgiveness, but spiritual compensation has a greater positive impact on consumer forgiveness; consumer forgiveness has a positive impact on consumer continuous trust, and consumer forgiveness plays a mediating effect between utilitarian compensation, spiritual compensation and consumer continuous trust; online store reputation plays a positive moderating effect in the impact of consumer forgiveness on consumer continuous trust. The research results of this paper are conducive to deepen the research on the relationship between compensation methods and consumer forgiveness, better explain the role of consumer forgiveness, consumer continuous trust and online store reputation in the impact mechanism of online shopping service recovery, and promote the healthy development of online shopping business model.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81610683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3