Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-10-31 DOI:10.1080/14783363.2022.2138313

K. Shuaib, Zhen He

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引用次数: 3

Abstract

The study examines the impact of total quality management (TQM) practices on innovation, with a mediating effect of the moderating role of organisational learning and organisational culture among Nigeria's manufacturing companies. Similarly, the study applied a survey instrument tof 459 manufacturing companies in Lagos, Ogun, and Osun states, Nigeria. The Partial Least Squares (PLS3) path modelling approach was applied to test the conceptual model. The result shows that soft and hard TQM practices are positively and significantly associated with innovation among Nigeria's manufacturing companies. Similarly, organisational learning mediated the relationship between soft and hard TQM practices and organisational innovation. Finally, the results indicate that organisational culture has a negative and insignificant moderating effect on the relationship between soft quality management practices and innovation. However, the findings reported a positive and significant moderating relationship between hard TQM practices and manufacturing companies innovation in Nigeria. The study concludes that soft and hard TQM practices are essential determinants of innovation based on the findings. The study's major contribution is to understand better the mediating effect of organisational learning and the moderating role of organisational culture in the relationship between TQM practices and innovation, which have not been jointly investigated before.

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组织学习在尼日利亚制造企业全面质量管理与创新关系中的中介作用和组织文化的调节作用

本研究考察了全面质量管理(TQM)实践对创新的影响，组织学习和组织文化在尼日利亚制造企业中的调节作用的中介效应。同样，该研究对尼日利亚拉各斯、奥贡和奥孙州的459家制造公司进行了调查。采用偏最小二乘(PLS3)路径建模方法对概念模型进行检验。结果表明，软TQM和硬TQM实践与尼日利亚制造企业的创新呈正相关。同样，组织学习在软、硬TQM实践与组织创新之间的关系中起中介作用。最后，研究结果表明，组织文化对软质量管理实践与创新之间的关系具有负向且不显著的调节作用。然而，研究结果报告了尼日利亚硬TQM实践与制造公司创新之间的积极和显著的调节关系。研究得出结论，软的和硬的TQM实践是创新的基本决定因素。本研究的主要贡献在于更好地理解组织学习在TQM实践与创新关系中的中介作用和组织文化的调节作用。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.