Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-09-12 DOI:10.1080/14783363.2022.2113737

J. Antony, Olivia McDermott, M. Sony, Aidan Toner, S. Bhat, E. Cudney, M. Doulatabadi

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引用次数: 8

Abstract

Purpose – Quality 4.0 (Q4.0) is nascent, but many organisations have started their journeys on Q4.0. This study seeks to investigate the real-time organisational benefits and motivations for deploying Q4.0 and understand current Q4.0 initiatives along with the skills, challenges, and critical success factors required to implement Q4.0. Design/methodology/approach – A qualitative interview approach was utilised by interviewing a global panel of senior management, and operational excellence professionals from leading companies deploying Q4.0. Findings – This study provides a theoretical base for the organisational adoption of Q4.0 and understanding the benefits, challenges, critical success factors, motivations, and skillsets required. The challenges to Q4.0 identified include gaining management commitment to invest in technology and guide the organisational strategy to implement Q4.0. The skillset required for Q4.0 includes data science, data analysis, and knowledge of Industry 4.0 technology in order adapt to the increased world of digitalisation and smart factories. Research limitations – Most of the interviewees who participated in this study represent four continents. There is an opportunity for a detailed longitudinal study, analysis, and case studies in individual organisations. Originality/value – This is the first global study on Q4.0 that captures the viewpoints of senior management professionals deploying Q4.0.

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质量4.0的好处、挑战、关键成功因素和动机——一项定性的全球研究

目的-质量4.0 (Q4.0)是新生事物，但许多组织已经开始了他们的Q4.0之旅。本研究旨在调查部署Q4.0的实时组织利益和动机，并了解当前的Q4.0计划以及实施Q4.0所需的技能、挑战和关键成功因素。设计/方法论/方法-采用定性访谈方法，采访了来自部署Q4.0的领先公司的全球高级管理层和卓越运营专业人士。研究结果——本研究为企业采用Q4.0提供了理论基础，并为企业理解Q4.0的好处、挑战、关键成功因素、动机和所需技能提供了理论基础。Q4.0面临的挑战包括获得管理层对技术投资的承诺，并指导组织战略实施Q4.0。Q4.0所需的技能包括数据科学、数据分析和工业4.0技术知识，以适应日益增长的数字化和智能工厂世界。研究局限性-大多数受访者谁参加了这项研究代表四大洲。有机会对个别组织进行详细的纵向研究、分析和案例研究。原创性/价值——这是第一个关于Q4.0的全球研究，捕捉了高级管理专业人员对Q4.0的看法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.