Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-10-22 DOI:10.1080/14783363.2022.2126307

F. Musella, Roberta Guglielmetti Mugion, S. Zanda, M. Renzi

引用次数: 0

Abstract

Due to the COVID-19 outbreak, traditional teaching paradigms have been suffering a deep change set that will be completed once a new social balance will be reached. In this period, many students have been emotionally shocked due to the rude and fast passage from traditional to remote teaching. The main assumption of this study is that emotions may directly affect students’ learning capability and their satisfaction by possibly modifying relations between satisfaction and its drivers. This understanding is crucial since satisfaction also affects students’ learning performance. The paper aims at discussing the role of emotions in the relations between satisfaction and its drivers. The focus is on higher education. During the first Italian lockdown, an online survey was carried out, involving 178 students of a Roma Tre University master’s degree, identifying a model for exploring a new concept of students’ emotional satisfaction.

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在新冠肺炎疫情封锁期间，情绪是否影响远程教育学生的满意度?

由于新冠肺炎疫情的爆发，传统的教学模式正在经历一场深刻的变革，一旦达到新的社会平衡，这种变革就会完成。在这一时期，由于从传统教学到远程教学的粗暴和快速的转变，许多学生在情感上受到了冲击。本研究的主要假设是情绪可能通过改变学生的学习能力及其驱动因素之间的关系而直接影响学生的学习能力和满意度。这种理解是至关重要的，因为满意度也会影响学生的学习表现。本文旨在探讨情绪在满意度及其驱动因素之间的关系中的作用。重点是高等教育。在意大利第一次封锁期间，开展了一项在线调查，涉及178名罗马特雷大学硕士学位的学生，确定了探索学生情感满意度新概念的模型。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.