Total Quality Management & Business Excellence最新文献_第10页

Corporate social responsibility and firm performance 企业社会责任与企业绩效

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-07-04 DOI: 10.1080/14783363.2022.2092467

Inayat Khan, Ming Jia, Xue Lei, Ruiyang Niu, Javed Khan, Zelin Tong

{"title":"Corporate social responsibility and firm performance","authors":"Inayat Khan, Ming Jia, Xue Lei, Ruiyang Niu, Javed Khan, Zelin Tong","doi":"10.1080/14783363.2022.2092467","DOIUrl":"https://doi.org/10.1080/14783363.2022.2092467","url":null,"abstract":"Building on the stakeholder-management and legitimacy literature, we argue that concern about stakeholders’ reactions may cause firms to keep silent about their charitable donations. This study attempted to determine the influence of silent charitable donations on firm performance and its size and CEO salary. The sample of this study was listed non-state-owned enterprises (non-SOE) in China from 2009 to 2015 that make donations and do not include these philanthropic donations information in CSR reports. Data were collected from multiple sources, including the CSMAR database and the annual and CSR reports of the selected firms. The regression model was used to test the main effect. Results show that the silent donations of firms positively influence their performance. Moreover, firm size and CEO salary oppositely moderate the relationship between silent donations and firm performance. This study advances our understanding of how and under what conditions non-SOEs make silent charitable donations and enhance their performance by highlighting the important role of these donations, thereby contributing to the literature on corporate social responsibility and silent charitable donations.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"13 1","pages":"672 - 691"},"PeriodicalIF":3.9,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87570628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Research on the impact of consumer forgiveness on consumer continuous trust 消费者宽恕对消费者持续信任的影响研究

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-06-27 DOI: 10.1080/14783363.2022.2092468

Jiahua Wei, Sai Zhu, Hui-Fen Lu, Chao Li, Zhiping Hou, Xiaorui Zhou

{"title":"Research on the impact of consumer forgiveness on consumer continuous trust","authors":"Jiahua Wei, Sai Zhu, Hui-Fen Lu, Chao Li, Zhiping Hou, Xiaorui Zhou","doi":"10.1080/14783363.2022.2092468","DOIUrl":"https://doi.org/10.1080/14783363.2022.2092468","url":null,"abstract":"Online shopping has become an important part of people’s life, but the current academic circles still lack attention to online shopping service recovery. Based on the online shopping service recovery scenario, this study takes the scenario experiment as the research method, discusses the influence mechanism of consumer continuous trust from the perspective of compensation and consumer forgiveness, and tests the moderating effect of online store reputation. Through empirical research, this paper obtains the following research findings: Both utilitarian compensation and spiritual compensation have a positive impact on consumer forgiveness, but spiritual compensation has a greater positive impact on consumer forgiveness; consumer forgiveness has a positive impact on consumer continuous trust, and consumer forgiveness plays a mediating effect between utilitarian compensation, spiritual compensation and consumer continuous trust; online store reputation plays a positive moderating effect in the impact of consumer forgiveness on consumer continuous trust. The research results of this paper are conducive to deepen the research on the relationship between compensation methods and consumer forgiveness, better explain the role of consumer forgiveness, consumer continuous trust and online store reputation in the impact mechanism of online shopping service recovery, and promote the healthy development of online shopping business model.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"31 1","pages":"692 - 711"},"PeriodicalIF":3.9,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81610683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The impact of government policies on place branding performance: evidence from China 政府政策对地方品牌绩效的影响:来自中国的证据

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-06-25 DOI: 10.1080/14783363.2022.2092469

Huiying Zhou, Yueyi Zhang, Li Zhou

{"title":"The impact of government policies on place branding performance: evidence from China","authors":"Huiying Zhou, Yueyi Zhang, Li Zhou","doi":"10.1080/14783363.2022.2092469","DOIUrl":"https://doi.org/10.1080/14783363.2022.2092469","url":null,"abstract":"Uneven economic development due to varying strategic resource endowments has led to increasing competition between cities, regions and countries. This study examines the impact of different government's policies on place branding performance because place branding is a crucial strategy that distinguishes the region from its competitors. This research used primary data and surveys have been collected from managers of companies in Zhejiang Province. The findings of PLS-SEM show that government policies (supply-side, demand-side, and environmental) have significant impacts on place branding performance with boosting, pulling, and guiding effects. Market environment and Inter-firm collaboration partially mediate between government policies and place branding performance. Inter-firm collaboration directly mediates supply-side and environmental policy on place branding performance. Moreover, according to the Importance-Performance map analysis, demand-based policies are more important than supply-based and environmental-based policies in place branding performance. The study concluded that the government could put more effort into the pulling effect of demand-based policies on place branding performance. This research enriched the relationship between government policies, inter-firm collaboration/market environment and place branding performance. This study provided valuable insights on how governments can further promote the active participation of enterprises in regional branding and enhance place branding performance in practice, which encourage governments to conduct place branding to new statures.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"126 1 1","pages":"712 - 742"},"PeriodicalIF":3.9,"publicationDate":"2022-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88473041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies 2019冠状病毒病大流行期间供应链的质量保证:关于合格评定机构组织弹性的经验证据

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-06-08 DOI: 10.1080/14783363.2022.2078189

Mona Mirtsch, C. Koch, Parsa Asna Ashari, K. Blind, Pavel Castka

{"title":"Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies","authors":"Mona Mirtsch, C. Koch, Parsa Asna Ashari, K. Blind, Pavel Castka","doi":"10.1080/14783363.2022.2078189","DOIUrl":"https://doi.org/10.1080/14783363.2022.2078189","url":null,"abstract":"Global supply chains rely on the compliance and safety of their products, processes, and facilities. These vital services (often referred to as ‘quality assurance’ or ‘conformity assessment’ services) are provided by Conformity Assessment Bodies (CABs). This empirical study explores the impact of the COVID-19 pandemic on CABs as well as their response to the resulting challenges. Data was gathered through an online survey among all accredited CABs in Germany, which resulted in 555 valid responses. Taking a resilience perspective, we reveal that CABs were hit hard by the disruptions caused by the pandemic, albeit to different degrees, in part due to their type of services, size, and sectors served. Furthermore, we find that contingency plans do not directly cushion order declines (as the main indicator of the economic impact of the pandemic) but rather indirectly through helping CABs respond more quickly, which in turn mitigates their order declines. However, our results show that contingency plans can also have adverse effects if they hinder flexible reaction to the crisis. The findings of our study help managers and policymakers learn from the COVID-19 pandemic and improve the resilience of the conformity assessment sector and quality assurance in the event of future crises.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"1 1","pages":"615 - 636"},"PeriodicalIF":3.9,"publicationDate":"2022-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89243157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

The impact of COVID-19 on the service business industry: insights from a bibliometric review COVID-19对服务业的影响:来自文献计量学综述的见解

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-26 DOI: 10.1080/14783363.2022.2078188

Shui-xia Chen, Zeshui Xu, M. Škare

引用次数: 8

A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management 评价工业营销中电子客户关系管理系统成功的新模型:客户反馈管理的中介作用

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-23 DOI: 10.1080/14783363.2022.2071694

Yishu Liu, Zhong-Chang Chen

{"title":"A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management","authors":"Yishu Liu, Zhong-Chang Chen","doi":"10.1080/14783363.2022.2071694","DOIUrl":"https://doi.org/10.1080/14783363.2022.2071694","url":null,"abstract":"New technologies are making industries and firms alter their main processes into digital processes for realizing sustainable marketing objectives in the digitalization age. Therefore, Electronic Customer Relationship Management (E-CRM) has become very important as the newest term in the customer-oriented organization. This paper tries to propose a model to examine the effect of buyer behaviors, consumer-driven innovation, product lifecycle management, and customer feedback management on the success of E-CRM. Structural Equation Modeling (SEM) was utilized to analyze the paths of the proposed method, and research data are collected and evaluated using SMART PLS 3.2. The study sample includes 330 participants, with a useful 85% response rate. Current research meaningfully supplies learning and literature by focusing more on the performance of E-CRM systems, examining the related important aspects, and applying advanced statistical analysis techniques. The outcomes indicated that buyer behaviors and consumer-driven innovation positively affect the customer feedback management and success of E-CRM. Besides, the outcomes illustrated that the function of product lifecycle management on customer feedback management was significant. Organizations can obtain competitive advantages from the increased effectiveness of the E-CRM. By identifying the aspects of a successful E-CRM, managers can effectively improve appropriate strategies in addressing the organization's customers.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"20 1","pages":"515 - 537"},"PeriodicalIF":3.9,"publicationDate":"2022-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72714665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

How do businesses achieve sustainable success and improve the quality of products in the green competitive era? 企业如何在绿色竞争时代取得持续的成功并提高产品质量?

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-23 DOI: 10.1080/14783363.2022.2071693

Chun-Tien Hu, Zeyu Xu, Shijun Chen

{"title":"How do businesses achieve sustainable success and improve the quality of products in the green competitive era?","authors":"Chun-Tien Hu, Zeyu Xu, Shijun Chen","doi":"10.1080/14783363.2022.2071693","DOIUrl":"https://doi.org/10.1080/14783363.2022.2071693","url":null,"abstract":"Many companies have paid attention to environmental preservation in recent years. Firms label their goods or services ecologically responsible, becoming a quickly growing trend. This article tries to establish the link between green elements and competitive advantage tactics to progress sustainable manufacturing. It aims to discover the relationship between green innovation, green market orientation, green entrepreneurial orientation, technology readiness, and product quality to attain sustainable business success. Employing simple random sampling, surveys were distributed via email. The present study is a quantitative analysis, and the analytical tool utilized is AMOS and smart PLS program applications. The empirical outcomes find that green factors help companies improve the quality of products and sustainable success. Also, technology readiness positively influences the quality of products and sustainable success in business. In addition, the impact of green entrepreneurial orientation on the quality of products and sustainable success is positive and significant. The findings illustrated that green market orientation is an essential factor in the quality of products and sustainable success in business. Another point is that green innovation positively affects the quality of products and sustainable success. Finally, the quality of products has significantly affected sustainable success in business.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"13 1","pages":"496 - 514"},"PeriodicalIF":3.9,"publicationDate":"2022-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82268608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Lean manufacturing and human resources: a systematic literature review on future research suggestions 精益制造与人力资源:系统文献综述及未来研究建议

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-07 DOI: 10.1080/14783363.2022.2071256

Maria Koemtzi, Evangelos L. Psomas, J. Antony, Guilherme L. Tortorella

{"title":"Lean manufacturing and human resources: a systematic literature review on future research suggestions","authors":"Maria Koemtzi, Evangelos L. Psomas, J. Antony, Guilherme L. Tortorella","doi":"10.1080/14783363.2022.2071256","DOIUrl":"https://doi.org/10.1080/14783363.2022.2071256","url":null,"abstract":"The purpose of the present study is to identify and classify future research suggestions of Lean Management (LM) which are related to human resources (HR) aspects. Based on a systematic literature review (SLR) of peer reviewed journal articles in LM, a total of 147 articles published in 35 journals during, 2016–2020 by four major management science publishers were collected. The LM-HR future research suggestions identified in the literature were classified into themes through applying the ‘affinity diagram’ which then were prioritised through the ‘Pareto diagram’. An increase in the number of articles with LM-HR future research suggestions is observed during the review period and the study highlights the need for considerable attention to be paid to future suggestions related to training, managerial, cultural and performance aspects of LM. Classification of themes reveals five broad theme categories, namely ‘top and middle management’, ‘employees’, ‘work features’, ‘LM implementation and results’ and ‘national and organisational culture’.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"12 1","pages":"468 - 495"},"PeriodicalIF":3.9,"publicationDate":"2022-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75197718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

The application of operational excellence methodologies in logistics: a systematic review and directions for future research 卓越运作方法在物流中的应用:系统回顾及未来研究方向

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-07 DOI: 10.1080/14783363.2022.2071695

Yaifa Trakulsunti, J. Antony, Raja Jayaraman, G. Tortorella

{"title":"The application of operational excellence methodologies in logistics: a systematic review and directions for future research","authors":"Yaifa Trakulsunti, J. Antony, Raja Jayaraman, G. Tortorella","doi":"10.1080/14783363.2022.2071695","DOIUrl":"https://doi.org/10.1080/14783363.2022.2071695","url":null,"abstract":"This paper systematically reviews the literature around implementing operational excellence methodologies in logistics, to better understand the scope of such initiatives, identify key research gaps and suggest future research directions. Four databases (Web of Science, Scopus, Emerald, Science Direct) were searched to collect relevant articles published from 1996 to 2021. A total of 58 articles met the initial inclusion criteria. These were critically reviewed by authors, resulting in a total of 36 empirical articles for final analysis. The application of operational excellence methodologies in logistics can improve logistics operations, enhance customer satisfaction, reduce lead time and save cost. The challenges encountered during the implementation of operational excellence methodologies include lack of LSS implementation guidelines, insufficient LSS training, lack of management support and resources, and resistance to change. The review highlights that training, management involvement, strategic and visionary leadership, organizational infrastructure and cross-functional teams are the factors leading to the successful implementation This is the first attempt by reviewing the literature to address the research gaps in the use of operational excellence methodologies in the logistics sector. This review is valuable for logistics managers wishing to improve logistics operations in their organizations, improve safety, reduce operational costs and increase customer satisfaction.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"129 1","pages":"538 - 557"},"PeriodicalIF":3.9,"publicationDate":"2022-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85601680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

ISO 9001:2015: the view from the conformity assessment community ISO 9001:2015:合格评定界的观点

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-05-07 DOI: 10.1080/14783363.2022.2073212

Luís Fonseca, Jose Pedro Teixeira Domingues, Henriqueta Nóvoa, Paul Simpson, Joana dos Guimarães Sá

{"title":"ISO 9001:2015: the view from the conformity assessment community","authors":"Luís Fonseca, Jose Pedro Teixeira Domingues, Henriqueta Nóvoa, Paul Simpson, Joana dos Guimarães Sá","doi":"10.1080/14783363.2022.2073212","DOIUrl":"https://doi.org/10.1080/14783363.2022.2073212","url":null,"abstract":"This research evaluates the perceptions from the conformity assessment community regarding the auditability of ISO 9001:2015 and the perception of its ease of use by the audited organisations. The study is supported on a survey promoted by the Strategic, Planning and Operations Task Group (SPOTG) of Subcommittee 2 of ISO TC 176 (TC 176/SC2) aiming at collect insights on using the standard and identify any need for future revisions. As an overall conclusion, in the view of certification bodies’ auditors, programme managers and certification decision-makers, ISO 9001:2015 attained its main objectives. Nevertheless, it is suggested in the forthcoming ISO 9001 review cycle to adopt a more simplified language and to improve the ease of understanding and consistency of interpretations of the ISO 9001:2015 requirements. Additionally, suggestions for making clauses (e.g. 4.1. Understanding the organisation and its context, 6.1 Actions to address risks and opportunities, 7.1.6 Organisational Knowledge, and 4.2 Understanding the needs and expectations of interested parties) easier to apply and improving its auditability have also been identified.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"111 1","pages":"558 - 579"},"PeriodicalIF":3.9,"publicationDate":"2022-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79178946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8