The impact of COVID-19 on the service business industry: insights from a bibliometric review

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-05-26 DOI:10.1080/14783363.2022.2078188

Shui-xia Chen, Zeshui Xu, M. Škare

引用次数: 8

Abstract

This paper aims to help practitioners and researchers understand the impact of COVID-19 on the service business industry through bibliometric analysis. For this purpose, our study collects 671 publications from Web of Science and Scopus. The bibliometric choices in this paper rely on two techniques: performance analysis and science mapping. The performance analysis is organized by the contribution analysis of research constituents. The science mapping uncovers the cooperative network between research constituents, as well as the co-occurrence analysis of keywords. This paper further explores the research topic with content analysis to summarize some findings and discussions. We find that most service business industries have been negatively affected by COVID-19, especially the aviation and tourism industry. Information technology services are a response driver to the negative pandemic impact. Given the current research status of COVID-19 impact on the service business industry, this paper finally concludes the potential directions for future research.

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COVID-19对服务业的影响:来自文献计量学综述的见解

本文旨在通过文献计量分析帮助从业者和研究人员了解COVID-19对服务商业行业的影响。为此，我们的研究收集了来自Web of Science和Scopus的671篇出版物。本文的文献计量学选择依靠两种技术:绩效分析和科学映射。绩效分析是通过对研究成分的贡献分析来组织的。科学图谱揭示了研究成分之间的合作网络，以及关键词的共现分析。本文进一步对研究课题进行了内容分析，总结了一些研究成果和讨论。我们发现，大多数服务行业都受到了新冠肺炎疫情的负面影响，尤其是航空和旅游业。信息技术服务是应对大流行病负面影响的推动力。结合目前COVID-19对服务业影响的研究现状，本文最后总结了未来可能的研究方向。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.